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Mn :Phn tch & tht k h thng
ti : QUN L H THNG KHCH SN
Sinh vin thc hin: H v tn : Trng Quang Li Lp Ging vin hng dn : : K5D
L Thu Trang
Mc lc :
Phn 1: Kho st h thng thng tin qun l khch sn.....3
I : t vn ...4 II : Ni dung kho st h thng......4 1 . Mc tiu kho st......5 2 . Cc quy trnh hot ng ch yu......5 3 . Hin trng ca h thng c .6 4 . Mc ch hot ng ca h thng mi...7 5 . Ni dung qun l;;...8
1 . Biu ng cnh....13 2 . Biu lung d liu DFD mc 0.15 3 . Biu lung d liu DFD mc 1.17 a) DFD mc 1 ca chc nng qun l phng..17 b) DFD mc 1 ca chc nng qun l t phng20 c) DFD mc 1 ca chc nng qun l dch v....21 d) DFD mc 1 ca chc nng qun l thanh ton hp ng.....22 e) DFD mc 1 ca chc nng thng k.24 III: M hnh ho d liu thc th....26 1 : Biu quan h thc th ERD ..27 2 : Chun ha cc thc th ca h thng30 a) Thc th hp ng.30 b) Thc th ho n dch v .....31 c) Thc th bin lai....32 3 : Biu RDM ca h thng qun l khch sn34
thng tin hin i , v cn xy dng mt m hnh mi ph hp , tin li cho khch sn nhm em li hiu qu kinh doanh cao nht.
mu ho n thng k tt c nhng thng tin trn a cho khch hng , v lu chng li trong c s d liu ca khch sn . Nu c g thay i trong cc thng tin k trn , khch hng s thng bo li cho nhn vin ca khch sn cp nht nhng thng tin (v d nh tng thi gian thu phng ) . My tnh s kim tra v lm vic . Khi c mt ngi khch tr phng , my tnh s tm thng tin v t phng a ra t bin lai thanh ton cho khch hng v khch hng c th yu cu dch v thanh ton .Tuy nhin mt khch hng c th thu nhiu phng v do mt ngi c th ng ra thanh ton cho nhiu bin lai . Trn mi ho n hay giy thng bo u ghi r : s phng thu, gi c , tn khch hng, ngy thu phng, ngy tr phng , tng tin , m phng , tn nhn vin lp ho n. Khi n hn tr phng m khch hng vn cha tr phng th my tnh s sinh ra bin lai thng bo cho khch hng . Do vic t v tr phng trong khch sn l thng xuyn lin tc ,nn h thng cn phi thit k vi tin cy cao , c th cp nhp v thm mi lin tc . Ngoi ra hng thng h thng my tnh s a ra nhng bo co thng k , nh gi qu trnh hot ng ca khch sn mt cch trung thc qua cc giai on .Cng vic ny gip cng ty c nhng chin lc kinh doanh thch hp nhm thu c li nhun cao nht . 3 .Hin trng ca h thng c Nh ni trn vn qun l phng , qun l khch thu phng , cc dch v , thng k l mt cng vic kh khn phc tp .Trong khi hin nay nhiu khch sn vn cn hot ng th cng ri rc , km hiu qu : 6 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
nhng khch sn nh th vic t tr phng thng lm bng phng php th cng trn giy t .V c mt s khc ng dng mt s trnh tin ch tng hiu qu lm vic nh tnh ton , thng k ,bo co bng Word , Excel Nn an ton tin cy khng cao, kh khn trong vic qun l v bo qun thng tin .Cng vic mang tnh th cng nn mt nhiu thi gian v cng sc . cc khch sn ln hn , c th p dng vic qun l thng tin hon ton bng my tnh , nhng quy trnh t tr phng , cc dch v cung cp vn cn th cng , kh nng t ng ho cha cao . Cha p ng c yu cu ca mt m hnh khch sn hin i . Hn na i vi nhng khch sn ln th h thng c th gm nhiu khch sn khc nhau , vic qun l c tm m rng , v vy cn phi c mt mi trng qun l tp trung thng nht gia cc khch sn. Nhiu khch sn vn cn kh khn trong vic trao i thng tin , Cp nhp thng tin vi nhau , trong vic thng tin cho khch hng , hay trao i cc dich v .... Vic thng k cp nht i mi , p dng cng ngh mi nhiu khch sn cn kh khn . Do h thng qun l kh cng knh ... H thng c cn gy kh khn trong khu thng k qun l , bo mt an ton ca mt s thng tin cha cao , mt s h thng cha phn quyn ngi s dng h thng . 4 .Mc ch hot ng trong h thng mi H thng c thit k p ng kh y nhng yu cu ca khch hng trong thi i cng ngh hin nay . H thng qun l cht ch ton b hot ng ca khch sn nh vic nhn -t tr phng , s dng tt c cc dch v v k ton . 7 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
Nh cc thng tin c cp nht nhanh chng v chnh xc m cht lng phc v v dich v cho khch tng ln ng k . Ngoi ra , h thng phn tch ti chnh doanh thu , bo co thng k nhanh nhy chnh xc , r rng nn thun tin cho nh qun l ra cc chin lc qung co, i mi ,ci tin cc dch v mt cch hp l. H thng mi c nhng u im sau: Cp nht thng tin chnh xc , kp thi gip y nhanh tin ci tin dch v . Bao qut ton b cc dich v phc v ca h thng. Thit k giao din d s dng ,cho php cc nhn vin l tn cp nht cc thng tin lin quan mt cch t ng . H thng cho php phn quyn ngi s dng bo mt v lu li thng tin truy nhp tin cho vic kim sot quy trch nhim d dng . D dng in cc bng biu , thng k bo co di dng tp tin trao i . 5. Ni dung qun l a)Qun l khch thu phng : Khi c mt khch ng k thu phng , th c mt mu bin lai c sinh ra, ghi thng tin vo v n c lu vo mt danh mc khch thu phng ca khch sn .Khi cn thng tin g th c th vo xem li ,hoc c chnh sa g th vo lm . b)Qun l phng : Cc phng c thng k v qun l v tnh trng phng v cht lng phng . c nhng bo cao tnh trng phng cho thu ti mi thi im ,gip khch hng d dng chn phng ph hp vi nhu cu. V khi c khch thu phng th danh mc phng phi c nhng cp nht thay i l phng khng cn trng.... 8 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
Cc mu bin lai s c sinh ra khi mt phng c t thu.V khi tr phng nhn vin s thng k ti chnh m khch hng cn phi tr v sinh ra bin lai cho khch hng.Khch hng c th tr tin theo nhiu phng thc khc nhau.
Qun l khch sn
Qun l phng
Qun l t phng
Qun l dch v
Thng k
Thm mi phng
Thm mi hp ng
To mi ho n DV
Cp nht phng
Cp nht hp ng
Lp danh mc ho n
Thng k hp ng ht hn
Tm kim hp ng
H1 : Biu phn cp chc nng ca h thng khch sn 1. Qun l phng Phng l i tng chnh ca h thng cn qun l .Do S lng phng trong khch sn l tng i nhiu nn cn phi c mt b phn c chc nng qun l phng nhm cp nht thng tin v phng mt cch thng xuyn do yu t hot ng nghip v ca khch sn : khch hng t v tr phng hng ngy nn phi c nhng thao tc qun l chng nh sau: Thm mi phng : Trong thc t cc h thng khch sn thng c s m rng ca quy c s h tng .Cc khu nh c th c xy thm chnh v th h thng qun l khch sn cn cho php kh nng thm mi phng qun l 10 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
nhng phng ny . Thng tin v phng mi phi c cp nht trong danh mc phng qun l v cho php i vo hot ng thu tr phng . Cp nht phng : khi b phn qun l cn thay i mt chi tit no v phng th h thng cho php sa i , cp nht tin .Tm kim thng tin phng : H thng cho php chc nng tm kim thng tin phng i vi cc tc nhn ca h thng. Tm kim phng : H thng cung cp chc nng tm kim phng cho php cc tc nhn tm kim thng tin v phng , t tr phng v qun l thng tin , thng k phng .
2. Qun l t phng : y l hot ng nghip v chnh ca h thng qun l khch sn . Cng vic qun l t phng gm : Thm mi hp ng : Khi c mt khch hng a ra yu cu t phng v yu cu c p ng ,th h thng t ng pht sinh ra mt mu hp ng lu thng tin t tr phng ca khch hng . Hp ng ny c qun l bi nhn vin ca khch sn . Khch hng ch c php tm kim thng tin v hp ng , a ra cc yu cu sa i , hu hp ng cho nhn vin , ch khng c php trc tip thay i thng tin trong hp ng . Cp nht hp ng : Khch hng c th yu cu thay i mt s thng tin trong hp ng nh thi gian thu , s phng thu, thng tin khch hng Khi h thng s thay i thng tin trong hp ng p ng nhng yu cu .
Tm kim hp ng : Chc nng ny cho php cc tc nhn tim kim thng tin hp ng phc v cho mc ch qun l v thng k . 3. Qun l dch v : Khch sn khng nhng p ng vic cho thu phng m cn cung cp mt s dch v cn thit cho khch hng . y l mt trong nhng u im ca khch sn hin i . Chnh v th m dch v cng c qun l trong h thng .Cng vic qun l dch v gm . To mi ho n dch v :Khi mt khch hng a ra yu cu s dng mt dch v ca khch sn . Th h thng t ng sinh ra ho n qun l vic s dng dch v cho tng i tng khch hng . Lp danh mc ho n dch v : tnh c tng tin thanh ton cho khch hng , v phc v mc ich thng k . H thng phi lp mt danh mc ho n s dng dch v . Qun l thng tin dch v : Trong khch sn c th c nhiu loi hnh dch v khc nhau , d dng kim soat h thng cung cp chc nng qun l thng tin cc dch v . Vic ny cng nhm mc ch cho khch hng c th tm kim thng tin dch v mt cch d dng . 4 . Qun l thanh ton hp ng : H thng khch sn p ng chc nng thanh ton cho khch hng mt cch a dng v hnh thc chi tr . Cc cng vic chnh ca chc nng ny gm: To bin lai thanh ton : khi n hn tr phng khch hng s n bn l tn ca khch sn thanh ton . H thng s cung cp mt chc nng to ra bin lai thanh ton tnh tng tin phi chi tr ca khch hng gm c chi tr cho vic tr phng v s tin chi tr cho dch v . 12 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
To danh mc ho n : Cng vic ny nhm mc ch thng k ho n thanh ton . Vic to danh mc ho n thanh ton l do my t ng cp nht khi nhn vin l tn nhp thng tin ca mi ho n . Tnh tng thu : H thng thng xuyn cp nhp tnh tng tin thu c cho vo ti khon chung ca khch sn tin cho vic qun l . Cng vic ny l cn thit i vi bt c h thng khch sn no . 4. Thng k : Chc nng thng k l mt chc nng hu nh khng th thiu khi ta qun l bt c mt h thng thng tin no . Chc nng ny i khi con c gi l chc nng bo co . Cng vic ny nhm thun tin cho vic nh gi h thng mt cch cp nht nht cho ngi qun l .ng thi n cn cung cp d liu cho cc chc nng khc lm vic mt cch hiu qu .Mt s chc nng thng k c bn v quan trng nht ca h thng : Thng k phng trng : cng vic ny do my tnh t duyt v bo co nhn vin ca b phn qun l t tr phng bit thng tin cho khch hng . Thng k hp ng ht hn : H thng thng xuyn thng k nhng hp ng n hn tr phng thng bo cho khch hng . Thng k danh sch khch hng : Khch sn lu thng tin khch hng v thng k khch hng nhm nhiu mc ch : Bo cho b phn qun l dch v cho bit ch nhng khch hng no thu phng th mi c php s dng dch v ca khch sn .Ngoi ra vic thng k khch hng cn p ng vic kim sot an ninh v nhiu vn khc . Thng k tnh trng thu ngn . to bo co tnh hnh cho b phn qun l nh gi tnh hnh lm n ca khch sn 13 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
Ngoi ra h thng cn thc hin mt s chc nng thng k khc tu theo yu cu ca b phn qun l v cc nhn vin trc tip iu khin , thc hin cc cng vic trong h thng .
Yu cu t phng
Yu cu cp Nht hp ng
Qun l khch sn
Yu Cu tm kim
Yu Cu thng k
Kt Qu Cp nht
Kt Qu tm kim
Nhn vin
Bi tp ln mn: Phn tch thit k h thng 2_ Biu lung d liu DFD mc 0 H thng gm c :
ch cc chc nng
Cc tc nhn
Cc kho d liu
Thng tin hp ng
Yu cu cp nht hp ng Khch hng(KH) ng k t phng Yu cu tm kim Kt qu tm kim Nhc n hn tr phng Kt qu ng k Qun l t phng
thng tin KH
Yu cu n l s dng DV Tm kim DV Thng Tin Khch Hng Cp nht Kt qu ca yu cu thng tin DV Qun l dch v (DV) Kt qu tm kim Yu cu tim kim
Yu cu thanh ton
Bin lai thanh ton Qun l thanh ton hp ng Kt qu Yu cu tm kim Khch hng Yu cu thanh ton
Ho n dch v Yu cu tm kim Kh Thng tin ho n DV Khch hng Thng tin KH Yu cu tm kim thng tin KH Thng tin khch hng Kt qu tm kim
Bien Lai
Hp ng
Yu cu tm kim Yu cu tm kim thng tin phng Qun l phng Yu Cu Bo Yu Thng CoYu Cu Tin Cu thm Phn Cp Mi Hi Nht Phng Phng B phn qun l Thng k Thng tin cp nht phng Bo Co Thng tin Phng mi
Yu cu Hp tm ng kim
Thng tin tr v
Yu Cu Tm kim
Phng
H3: Biu lung d liu DFD mc khng ca h thng qun l khch sn Nm chc nng chnh : 17 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
Bi tp ln mn: Phn tch thit k h thng / qun l phng / Qun l t phng / qun l dch v / Qun l thanh ton hp ng / thng k C 3 tc nhn : / khch hng / nhn vin / b phn qun l C 6 kho d liu / phng / khch hng / hp ng / ho n dch v / dch v / bin lai thanh ton
I vo chi tit tng chc nng ca h thng ta c cc biu lung d liu mc 1 3 _ Biu lung d liu mc 1 a) qun l phng : Lung d liu chnh trong chc nng qun l phng : Tc nhn chnh ca chc nng ny l b phn qun l . B phn qun l a ra cc yu cu nh : Thm mi phng , cp nht phng , Tm kim thng tin phng . Cc yu cu ny a n cho cc chc nng ca h thng nh : Chc nng thm mi phng , chc nng cp nht phng, chc nng tm kim phng . Cc cc chc 18 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
ny cho php thc hin cc cng vic trn . Tc nhn thc hin thao tc ny cng chnh l b phn qun l v cng vi s tr gip ca my tnh . Thng tin cp nht , thm mi phng s c cp nht vo kho d liu phng . Cn ring kt qu tr v cho chc nng tm kim l b phn qun l . Kho d liu tham gia trong nhng lung d liu ny l kho phng
THM MI PHNG
YU CU TM KIM
KT Qu TM KIM
CP NHT PHNG
TM KIM
PHNG
YU CU TM KIM
KT Qu TM KIM
H4 : DFD mc1 chc nng qun l phng 19 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
YU CU T PHNG
HP NG
KT Qu YU CU
KT Qu TR V CHO H THNG
YU CU TM KIM
KT Qu TR V
YU CU TO MI HP NG
NHN VIN
KHCH HNG
KT Qu TR V KH YU CU TM KIM
YU CU CP NHT HP NG
CP NHT HP NG
H5: biu DFD mc mt chc nng qun l t phng Cc lung d liu chnh trong chc nng qun l t phng Khch hng a ra yu cu t phng i vi h thng . Nhn vin l tn 20 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
da vo thng tin khch hng yu cu a ra yu cu h thng to ra mt 1ci hp ng cho khch hng . Ngi i din cho h thng nhp d liu cho hp ng l nhn vin. Hp ng mi s lu trong kho d liu hp ng . Khi khch hng mun sa i thng tin trong hp ng. Khch hng a ra yu cu cp nht cho h thng .Nhn vin da vo cng a ra yu cu h thng cp nht .H thng s lu kt qu cp nht vo kho d liu hp ng. Khch hng c th tm kim thng tin trong kho d liu hp ng nhng khng c php sa i trc tip thng tin trong hp ng . c) Qun l dch v Khi mt khch hng a ra yu cu s dng mt dch v no . H thng qun l dch v tm kim trong kho d liu dch v xem tn khch hng c trong kho khch hng . Nu khch hng c tn trong kho th cho php c s dng dch v v ngc li . Khi yu cu ca khch hng c p ng th h thng pht sinh ra mt ho n . Ho n ny c lu trong danh mc ho n dch v . Ngoi ra khch hng cn c th tra cu tm kim thng tin v tng loi hnh dch v ca khch sn .
LP DANH SCH HO N
YU CU TO HO N KT QU
NHN VIN
TO MI HO N
HO N HO N DCH V
KHCH HNG
DANH SCH TR V HP NG YU CU LP DS YU CU TM KIM YU CU TO BIN LAI TO BIN LAI THANH TON NHN VIN
LP DS HO N THANH TON
THNG TIN HP NG
YU CU TM KIM
KT Qu TM KIM
YU CU TM KIM
KHCH HNG
YU CU TM KIM
BO CO THU NGN
Lung d liu chnh ca chc nng ny l : Khi khch hng tr phng . Chnh l h a ra yu cu thanh ton . H thng s kim tra xem tng tin phng trong hp ng ca khch hng v tin dch v nu c a ra mt bin lai thanh ton cho hp ng . H thng cp nht thng tin ca bin lai thanh ton vo danh mc thanh ton . H thng ly d liu t danh mc bin lai thanh ton tnh tng thu ngn . e) Thng k Cc lung d liu chnh : Khi tc nhn a ra yu cu thng k phng trng . H thng kim tra kho d liu phng duyt a ra danh sch phng trng . Kt qu tr v cho tc nhn thng qua h thng. Khi tc nhn a ra yu cu thng k hp ng ht hn : H thng kim tra khod liu hp ng a ra danh sch hp ng n hn thanh ton. Khi tc nhn a ra yu cu thng k danh sch khch hng : H thng kim tra kho d liu khch hng a ra danh sch khch hng ca khch sn . Khi tc nhn a ra yu cu thng k tnh trng thu ngn . H thng kim tra kho d liu bin lai thanh ton a ra bo co cho tnh trng thu ngn cho khch sn.
KT Qu TM KIM
YU CU TM KIM
PHNG
YU CU TM KIM
THNG K HP NG HT HN
B PHN QUN L
KT QU KT QU
YU CU THNG K DS HP NG HT HN
YU CU TM KIM
HP NG
THNG K DS KH
DANH SCH KH
NHN VIN
YU CU THNG K
KT Qu
YU CU THNG K
KHCH HNG
B PHN QUN L
BO CO TI CHNH
YU CU TM KIM
YU CU BO CO
KT Qu THU NGN
H8 : Biu DFD mc1 chc nng thng k . 25 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
HP NG THU PHNG
M s H . Khch sn : ... Khch hng : ........ Tui .. a ch ... ST Chng minh th /S h chiu . S phng thu Phng 1 : M phng Kiu phng : n/i Loi phng . n gi.. . 26 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
Phng 2 : .. Thi gian thu Hnh thc tr . Yu cu c bit Ch k .. b) Ho n dch v Ho n dch v: M ho n M khch hng Tn dch v S lng Tin dch v - M dch v - n gi - Thi gian s dng
c) Bin lai thanh ton Bin lai thanh ton : - M bin lai - Maphong - MaH - DongiaP
- M ho n dch v - Tin dch v Quan st cc biu mu trn ta thy mt s danh t xut hin nhiu trong vic qun l thng tin trong h thng.S th hin ca n nhiu .V n c h thng lu tr . chnh l cc thc th ca h thng , Cc thc th gm c: Chi tit khch hng Danh mc khch hng 27 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
Danh mc dch v Ho n dch v Chi tit t phng Danh mc t phng Chi tit hp ng Danh mc hp ng Bin lai thanh ton Danh mc bin lai thanh ton
C I T TK H H I H C HN G D N M CD H A H C V
DN MC A H K HH N HC G
H ND H O C V
C I T TP G H I H N
C I T TH P H I N G
B NL I T A H IE A H N T ON
DN MC A H P G H N
D N M CH P A H N G
D N M CB N A H IE L I T A HT A HN ON
Bt c mt chi tit khch hng no cng phi thuc vo mt danh mc khch hng . Cn mt danh mc khch hng th c th cha nhiu hoc khng cha thng tin v bt c mt khch hng no. Danh mc khch hng v danh mc hp ng c quan h n-n vi nhau . Nn ta ly mt thc th trung gian l CHI TIT HP NG biu din mi quan h gia chng . Danh mc khch hng c quan h 1 n vi chi tit hp ng . Mt danh mc khch hng lu thng tin v nhiu khch hng , m mt khch hng c mt hp ng thu phng . Mt danh mc hp ng lu thng tin ca nhiu chi tit hp ng . Chi tit phng c quan h 0-n vi chi tit hp ng . Bt c mt hp ng no cng ng k thu mt phng hay nhiu , nhng mt phng th c th chng c thu nn khng c lu thng tin trong hp ng . Mt danh mc phng c th khng lu thng tin v phng no , hay lu thng tin v nhiu phng . Mt phng th bt buc phi thuc mt danh mc phng no y . Mt bin lai thanh ton th dng thanh ton cho mth hp ng thu phng . V mt hp ng thu phng th bt buc phi c thanh ton bi mt bin lai thanh ton . Nn quan h gia chng l quan h 1 -1 Mt danh mc thanh ton c quan h 0-n vi bin lai than ton . Mt danh mc thanh tan c th lu nhiu bin lai thanh ton hoc khng bin lai no . Mt bin lai thanh ton c quan h 0-n vi ho n dch v . Mt bin lai c th dng thanh ton cho nhiu ho n dch v ng vi mt khch hng . Mt danh mc dch v c th lu thng tin v nhiu ho n dch v .
2_ Chun ho cc thc th c bn ca h thng a) Chun ho thc th hp hp ng Thuc tnh ban u cha chun ho MaH MaKH TenKH TuoiKH iachiKH ST SCM/HC Sophong MaPhong Loaiphong Kieuphong DongiaP Thoi_gian_thue Hinh_thuc_tra Yeu_cauB Chun ho dng 1 1NF MaH MaKH TenKH TuoiKH iachiKH ST SCM/HC Sophong Hnh_thuc_tra Thoi_gian_thue Yeu_cauB MaH,Maphong Loaiphong Kieuphong DongiaP Chun ho dng 2 2NF MaH MaKH TenKH TuoiKH iachiKH ST SCM/HC Sophong Hinh_thuc_tra Thoi_gian_thue Yeu_cauB MaH, Maphong Maphong Loaiphong Kieuphong DongiaP Chun ho dng 3 3NF MaH MaKH Sophong Hinh_thuc_tra Thoi_gian_thue Yeu_cauB MaKH TenKH TuoiKH iachiKH ST SCM/HC MaH,Maphong Maphong Loaiphong Kieuphong DongiaP
Bi tp ln mn: Phn tch thit k h thng Cc thc th thu c sau khi chun ho gm
Hpng ( MaH , MaKH, Sophong, Hinh_thuc_tra, Thoi_gian_thue , yeu_cauB) Khchhng(MaKH, TenKH , TuoiKH , iachiKH , ST , SCM/HC) Chi tiet dt phng ( MaH , Maphong) Phng ( Maphong , Loaiphong, Kieuphong ) Ch - KH : khch hng - H: hp ng - ST: s in thi ca khch hng - SCM/HC : s chng minh/ s h chiu ca khch hng - Yeu_cauB : yu cu c bit V d nh phng c hao ti khng Khch c yu cu phc v n ung ti phng khng .
b) Chun ho thc th ho n dch v thuc tnh ban u cha chun ha MahoadonDV MaKH MaDV TenDV ongiaDV Thoigian_sd Soluong tiendichvu chun ho dng 1 1NF MahoadonDV MaKH tiendichvu MahoadonDV,MaDV TenDV ongiaDV Thoigian_sd Soluong chun ho dng 2 2NF MahoadonDV MaKH Tiendichvu MahoadonDV,MaDV Thoigian_sd Soluong MaDV TenDV ongiaDV Chun ho dng 3 3NF MahoadonDV MaKH Tiendichvu MahoadonDV, MaDV Thoigian_sd Soluong MaDV TenDV ongiaDV
cc thc th thu c sau khi chun ho gm i. Ho n dch v (MahoadonDV,MaKH,Tiendichvu) ii. Dng hoa n dch v (MahoadonDV, MaDV,Thoigian_sd, Soluong) iii. Dichvu (MaDV,TenDV, ongiaDV) Ch - DV: dch v - Tiendichvu : tng tin dch v ca tt c yu cu cho mt khch hng . oc tnh bng Soluong x dongiaDV( so lan s dung dch vu nhan vi dongiaDV 32 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com
la so tin phi tr cho mt ln s dng dch v ) mt khch hng th c th s dng nhiu loi hnh dch v vi s ln s dng c th l khc nhau . - Thoi_gian_sd : thi gian s dng ca mi ln s dng , c thng k c) Chun ho thc th bin lai thanh ton :
thuc tnh ban u cha chun ha Mabienlai MaH Maphong ongiaP MahoadonDV Tiendichvu Tongtien
chun ho dng 1 1NF Mabienlai MahoadonDV Tiendichvu MaH Tongtien Mabienlai ,Maphong ongiaP
Ch Tng tin : tng s tin phi tr ca khch hng .bao gm c tin thu phng , tin s dng dch v cc thc th thu c sau khi chun ho l i. Bien lai(Mabienlai, MahoaonV,MaH) ii. Ho n dch v( MahoadonDV, Tiendichvu) iii. Chi tiet tra phong(Mabienlai,Maphong) iv. Phong(Maphong,ongia)
Tp tt c cc thc th thu c sau khi chun ho l: Hpng ( MaH , MaKH, Sophong, Hinh_thuc_tra, Thoi_gian_thue , yeu_cauB) Khchhng(MaKH, TenKH , TuoiKH , iachiKH , ST , SCM/HC) Chi tiet dt phng ( MaH , Maphong) Phng ( Maphong , Loaiphong, Kieuphong ) ho n dch v (MahoadonDV,MaKH,Tiendichvu) dng ho n DV (MahoadonDV, MaDV,Thoigian_sd, Soluong) Dichvu (MaDV,TenDV, ongiaDV) Bien lai(Mabienlai, MahoaonV,MaH) Chi tiet tra phong (Mabienlai,Maphong)
3 - Biu RDM ca h thng qun l khch sn Sau khi chun ho ta thu c 9 thc th nh trn . Cc thc th c mi quan h vi nhau thng qua ma trn thc th kho sau y
thuc tnh kho MaH Ma phong MaKH MaHoa donDV MaDV Mabien lai
hp ng x
Khch hng
Phng
Ho
Dng DV
nDV Hon
x O x x x x x O
Sau khi thit lp c mi quan h gia cc thc th trong kho ta thit lp c biu quan h thc th RDM sau
K h c h h n g M aK H T enK H tu o iK H D Ia C h iK H ST SCM C /H
M aH oadonD V M aK H T Ie n d ic hv u
C h i tit t p h o n g M aH M a p ho ng
B I N L A I
D N G H O N D C H V
M ab ie n la i M a H o a on D V M aH
M aH o a o n V , M aD V T h o ig ian d _s s o lu o n g
P hng
C h i ti t T r p h o n g
M aP hong L o a ip h o n g K ie u P h o n g
D C H V
M a bie n la i M a ph o n g
M aD V T enD V o n g ia V