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BLU-RAY DISC PLAYER

SERVICE MANUAL
MODEL: BD530
CAUTION
BEFORE SERVICING THE UNIT, READ THE SAFETY PRECAUTIONS
IN THIS MANUAL.
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P/NO : AFN75111904 AUGUST, 2010
Website http://biz.lgservice.com
Internal Use Only
CONTENTS
SECTION 1 ........ SUMMARY
SECTION 2 ........ CABINET & MAIN CHASSIS
SECTION 3 ........ ELECTRICAL
SECTION 4 ........ MT8550L F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST
1-1
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC PLAYER PRODUCTS ...................................................................................... 1-3
SERVICING PRECAUTIONS ................................................................................................................... 1-4
GENERAL SERVICING PRECAUTIONS
INSULATION CHECKING PRODEDURE
ELECTROSTATICALLY SENSITIVE (ES) DEVICES
FIRMWARE UPDATE GUIDE .................................................................................................................. 1-5
EMERGENCY TRAY OPEN METHOD ................................................................................................. 1-8
SPECIFICATIONS ....................................................................................................................................... 1-9
1-2
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter x included in their component desig-
nators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
tomized installations without manufacturers approval. Unauthorized modifications
will not only void the warranty, but may lead to property damage or user injury.
Service work should be performed only after you are thoroughly familiar with these
safety checks and servicing guidelines.
GRAPHIC SYMBOLS
The exclamation point within an equilateral triangle is intended to alert
the service personnel to important safety information in the service
literature.
The lightning flash with arrowhead symbol within an equilateral trian-
gle is intended to alert the service personnel to the presence of non-
insulated dangerous voltage that may be of sufficient magnitude to
constitute a risk of electric shock.
The pictorial representation of a fuse and its rating within an equilat-
eral triangle is intended to convey to the service personnel the follow-
ing fuse replacement caution notice:
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK OF
FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND
RATING AS MARKED NEAR EACH FUSE.
SERVICE INFORMATION
While servicing, use an isolation transformer for protection from AC line shock. After
the original service problem has been corrected, make a check of the following:
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields, strain
reliefs, power supply cords, and other hardware have been reinstalled per the
original design. Be sure that the safety purpose of the polarized line plug has not
been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign particles.
4. Check for physical evidence of damage or deterioration to parts and components,
for frayed leads or damaged insulation (including the AC cord), and replace if
necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of electri-
cal shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING THIS
TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the
following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a .15 mfd
150V AC type capacitor between a known good earth ground water pipe, conduit,
etc.) and the exposed metallic parts, one at a time. Measure the AC voltage
across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse the
AC plug by using a non-polarized adaptor and repeat AC voltage measurements
for each exposed metallic part. Voltage measured must not exceed 0.75 volts
RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit consti-
tutes a potential shock hazard and must be corrected immediately.
TIPS ON PROPER INSTALLATION
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
space over, or close to, a heat duct, or in the path of heated air flow.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
is a factor, near steam radiators where steam leakage is a factor, etc.
3. Avoid placement where draperies may obstruct venting. The customer should
also avoid the use of decorative scarves or other coverings that might obstruct
ventilation.
4. Wall- and shelf-mounted installations using a commercial mounting kit must follow
the factory-approved mounting instructions. A product mounted to a shelf or
platform must retain its original feet (or the equivalent thickness in spacers) to
provide adequate air flow across the bottom. Bolts or screws used for fasteners
must not touch any parts or wiring. Perform leakage tests on customized installa-
tions.
5. Caution customers against mounting a product on a sloping shelf or in a tilted
position, unless the receiver is properly secured.
6. A product on a roll-about cart should be stable in its mounting to the cart.
Caution the customer on the hazards of trying to roll a cart with small casters
across thresholds or deep pile carpets.
7. Caution customers against using extension cords. Explain that a forest of exten-
sions, sprouting from a single outlet, can lead to disastrous consequences to
home and family.
1-3
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC PLAYER PRODUCTS
CAUTION: Before servicing the BLU-RAY DISC PLAYER
covered by this service data and its supplements and addends,
read and follow the SAFETY PRECAUTIONS.
NOTE: if unforeseen circumstances create conflict between
the following servicing precautions and any of the safety pre-
cautions in this publications, always follow the safety precau-
tions.
Remember Safety First :
General Servicing Precautions
1. Always unplug the BLU-RAY DISC PLAYER AC power cord
from the AC power source before:
(1) Removing or reinstalling any component, circuit board,
module, or any other assembly.
(2) Disconnecting or reconnecting any internal electrical
plug or other electrical connection.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor.
Caution : A wrong part substitution or incorrect polarity
installation of electrolytic capacitors may result in an
explosion hazard.
2. Do not spray chemicals on or near this BLU-RAY DISC
PLAYER or any of its assemblies.
3. Unless specified otherwise in this service data, clean electri-
cal contacts by applying an appropriate contact cleaning
solution to the contacts with a pipe cleaner, cotton-tipped
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication of
contacts is not required.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be
equipped.
5. Do not apply AC power to this BLU-RAY DISC PLAYER and
/ or any of its electrical assemblies unless all solidstate
device heat sinks are correctly installed.
6. Always connect the test instrument ground lead to an appro-
priate ground before connecting the test instrument positive
lead. Always remove the test instrument ground lead last.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V)
to the blades of the attachment plug. The insulation resistance
between each blade of the attachment plug and accessible
conductive parts (Note 1) should be more than 1Mohm.
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
Electrostatically Sensitive (ES) Devices
Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are
called Electrostatically Sensitive (ES) Devices. Examples of
typical ES devices are integrated circuits and some field effect
transistors and semiconductor chip components.
The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor component
or semiconductor-equipped assembly, drain off any electro-
static charge on your body by touching a known earth
ground. Alternatively, obtain and wear a commercially avail-
able discharging wrist strap device, which should be
removed for potential shock reasons prior to applying power
to the unit under test.
2. After removing an electrical assembly equipped with ES
devices, place the assembly on a conductive surf ace such
as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
4. Use only an anti-static solder removal device. Some solder
removal devices not classified as anti-static can generate
electrical charges sufficient to damage ES devices.
5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
6. Do not remove a replacement ES device from its protective
package until immediately before you are ready to install it.
(Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
foil,or comparable conductive material).
7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
material to the chassis or circuit assembly into which the
device will be installed.
Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
8. Minimize bodily motions when handling unpackaged replace-
ment ES devices. (Normally harmless motion such as the
brushing together of your clothes fabric or the lifting of your
foot from a carpeted floor can generate static electricity suf-
ficient to damage an ES device.)
1-4
SERVICING PRECAUTIONS
1-5
FIRMWARE UPDATE GUIDE
1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM)
Update File Name: LG_BD_5200M50.ROM
1) An update le have to be copied onto the root of le system.
2) USB and CD-ROM are able to use rmware update.
< Example: Nero Burning Rom >
1-6
FIRMWARE UPDATE GUIDE
2. UPDATE FIRMWARE
1) Insert USB or CD-ROM which has an update le.
2) OSD responds to the insertion event.
3) OSD is shown as below.
< Firmware Update OSD >
OSD contents: Front Panel contents:
UPDATE
rlvr Vrzlpp: Q8|S8QQ
$W Vrzlpp: ,4,QQ4,QQ,(
r p grq fll z p fppq!
$IrI grq wlI vrzlpp: ,4,QQ4,QQ
K (pl
Upgrade
1-7
FIRMWARE UPDATE GUIDE
3. DURING UPDATING
1) Progressive bar is shown on the update time repeatedly.
2) Tray is opened.
Front Panel contents:
4. AFTER UPDATE COMPLETE
1) Power off / on automatically after update complete.
2) Tray will be closed.
Shift rolling
until finish
1-8
If you push in the direction of the arrow like gure, the tray can be opened manually.
EMERGENCY TRAY OPEN METHOD
Figure 1. Deck Mechanism BM10
GENERAL
Power requirements: AC 120 V, 60 Hz
Power consumption: 14 W
Dimensions (W x H x D): 430 x 45 x 190 mm
Weight (approx.): 1.6 kg (net weight)
Operating temperature: 5 C ~ 35 C
Operating humidity: 5 % ~ 90 %
OUTPUTS
VIDEO OUT: 1.0 V (p-p), 75 , sync negative, RCA jack x 1
COMPONENT VIDEO OUT: (Y) 1.0V (p-p), 75 , negative sync, RCA jack x 1
(Pb)/(Pr) 0.7 V (p-p), 75 , RCA jack x 2
HDMI OUT (video/audio): 19pin (HDMI standard, type A, version 1.3)
ANALOG AUDIO OUT: 2.0 Vrms (1 kHz, 0 dB), 600 , RCA jack (L, R) x 1
DIGITAL OUT (coaxial): 0.5 V (p-p), 75 , RCA jack x 1
SYSTEM
Laser: Semiconductor laser
Wavelength: 405 nm / 655nm / 790nm
Signal system: Standard NTSC color TV system
Frequency response: 20 Hz to 20 kHz
Signal-to-noise ratio: More than 90 dB (ANALOG OUT connectors only)
Harmonic distortion: Less than 0.02 %
Dynamic range: More than 95 dB
LAN port: Ethernet jack x 1, 10BASE-T / 100BASE-TX
Note : Design and specifications are subject to change prior notice.
1-9
SPECIFICATIONS
MEMO
1-10
SECTION 2
CABINET & MAIN CHASSIS
CONTENTS
EXPLODED VIEWS ..................................................................................................................................... 2-2
1. CABINET AND MAIN FRAME SECTION ................................................................................................. 2-2
2. DECK MECHANISM SECTION, BM10A(LG06) ....................................................................................... 2-3
3. PACKING ACCESSORY SECTION ......................................................................................................... 2-4
2-1
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1. CABINET AND MAIN FRAME SECTION
2-2
EXPLODED VIEWS
3
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2. DECK MECHANISM SECTION, BM10A(LG06)
2-3
1019
1005
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1003
A001
1433
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1015
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1049
1026
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1437
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1024
1020
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1043
1045
A005
3. PACKING ACCESSORY SECTION
808 Battery
812 Plug Ass'y 2way
803 Packing
900 Remote Control
801 Instruction Ass'y
803 Packing
804 Bag
802 Box
2-4
811 Plug Assy 1way
SECTION 3
ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................... 3-2
1. DISTORTED PICTURE ........................................................................................................................... 3-2
2. NO PICTURE .......................................................................................................................................... 3-7
3. PICTURE COLOR ................................................................................................................................. 3-12
4. NOISE/AUDIO PROBLEMS .................................................................................................................. 3-14
5. MISCELLANEOUS ................................................................................................................................ 3-17
6. BLU-RAY PLAYER ............................................................................................................................... 3-26
7. YouTube ................................................................................................................................................ 3-27
8. ACCUWEATHER .................................................................................................................................. 3-28
ONE POINT REPAIR INSTRUCTION ................................................................................................. 3-29
1. NO POWER PROBLEM ....................................................................................................................... 3-29
2. CLOCK DOESNT DISPLAY ................................................................................................................. 3-31
3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
HELLO ON FRONT PANEL ............................................................................................................... 3-32
4. WIRED NETWORK CONNECTION ERROR ....................................................................................... 3-42
5. BAD HDMI VIDEO / AUDIO OUTPUT .................................................................................................. 3-43
ELECTRICAL TROUBLESHOOTING GUIDE .................................................................................. 3-44
1. POWER SUPPLY ON SMPS BOARD .................................................................................................. 3-44
2. POWER SUPPLY ON MAIN BOARD ................................................................................................... 3-46
3. SYSTEM PART ..................................................................................................................................... 3-48
4. NO CVBS VIDEO OUTPUT .................................................................................................................. 3-50
5. NO COMPONENT (YPbPr / RGB) ....................................................................................................... 3-51
6. NO COAXIAL AUDIO OUTPUT ............................................................................................................ 3-52
7. NO ANALOG AUDIO L/R OUTPUT ...................................................................................................... 3-53
8. NO HDMI OUTPUT ............................................................................................................................... 3-54
WAVEFORMS ............................................................................................................................................. 3-55
1. SYSTEM PART - 1 ............................................................................................................................... 3-55
2. SYSTEM PART - 2 (SYSTEM MEMORY) ............................................................................................ 3-56
3. VIDEO PART (100% FULL COLOR BAR) ........................................................................................... 3-57
4. AUDIO PART (S/PDIF) ......................................................................................................................... 3-58
5. HDMI PART .......................................................................................................................................... 3-59
WIRING DIAGRAM.................................................................................................................................... 3-61
BLOCK DIAGRAMS ................................................................................................................................. 3-63
1. OVERALL BLOCK DIAGRAM .............................................................................................................. 3-63
2. SMPS BLOCK DIAGRAM ..................................................................................................................... 3-64
3. POWER SIGNAL BLOCK DIAGRAM ................................................................................................... 3-65
4. SYSTEM BLOCK DIAGRAM ................................................................................................................ 3-66
5. INPUT / OUTPUT BLOCK DIAGRAM .................................................................................................. 3-67
6. TIMER BLOCK DIAGRAM .................................................................................................................... 3-68
CIRCUIT DIAGRAMS ............................................................................................................................... 3-69
1. SMPS & TIMER CIRCUIT DIAGRAM ................................................................................................... 3-69
2. MAIN POWER CIRCUIT DIAGRAM ..................................................................................................... 3-71
3. MAIN MPEG CIRCUIT DIAGRAM ........................................................................................................ 3-73
4. MAIN DDR & MEMORY CIRCUIT DIAGRAM ...................................................................................... 3-75
5. MAIN SERVO CIRCUIT DIAGRAM ...................................................................................................... 3-77
6. MAIN A/V OUTPUT CIRCUIT DIAGRAM ............................................................................................. 3-79
CIRCUIT VOLTAGE CHART ................................................................................................................. 3-81
PRINTED CIRCUIT BOARD DIAGRAMS .......................................................................................... 3-83
1. MAIN P.C.BOARD ................................................................................................................................ 3-83
2. SMPS P.C.BOARD ............................................................................................................................... 3-85
3. TIMER P.C. BOARD ............................................................................................................................. 3-87
3-1
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the BD?
NO
YES
Determine what cables the customer is using to connect
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens needs to
be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens needs to
be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine
if the problem is following the BD.
Does ghosting
appear when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
3-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Does rolling appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Does rolling appear when
watching a TV program?
NO
YES
Rolling appearing when watching a TV program indicates
an issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does rolling appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No lines during disc play
back indicates a problem with the first TV. Please refer to the owners
manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
3-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off, then on
to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does shaking appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Does shaking appear when
watching a TV program?
NO
YES
Shaking appearing when watching a TV program indicates
n issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does shaking appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No shaking during
disc play back indicates a problem with the first TV. Please refer to
the owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
3-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does blurriness appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.
Does blurriness appear when
watching a TV program?
NO
YES
Blurriness appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does blurriness appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No blurriness
during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to connect
the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables.
A bad cable can also cause video problems. Test the cable with another
device to the TV to also determine if the TV is bad. If BD is problem, please
see service chart for service information.
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
3-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem, please see
service chart for service information.
3-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-2. Blue Screen
The entire screen is a solid blue color.
3-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may
have a problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.
3-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-4. No Signal
A no signal message appears on the screen of the display.
3-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the customer using a
digital cable connection?
NO
YES
Make sure the customers simultaneously connecting analog component
cable with HDMI cable. And then If Copy Protected Disc is playing back,
analog component output is no picture. Only when the analog output
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.
Is the customer using an
analog cable connection?
NO
YES
Customers using an DVI, or HDMI cable connection need to set
the resolution on the product above 480i. HDMI, DVI connections
can not process a 480i resolution. They can only process a 480p,
720p, 1080i, or 1080p resolution.
Is the display
HDCP compliant?
NO
YES
Make sure the display is HDCP compliant when using a DVI or
HDMI connection. A lack of HDCP compliancy on the display may
cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.
Has the customer tried the
device on another display?
NO
YES
Ask the customer to connect the device to another display.
If the device starts working, then the problem may be the original display.
The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.
Has the customer tried
another cable?
NO
Ask the customer to replace the cable between the device and display.
If the problem is corrected, then the problem was with the cable.
If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
2-5. Invalid Format or Format Not Supported
3-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does color appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the
BD by checking playable discs in the owners manual.
Multiple discs displaying the problem indicates a problem with
the BD player.
Does color appear when
watching a TV program?
NO
YES
If the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
problem with his television. If a TV program does have the color,
the problem may be the BD player, the cables being used,
or the TV itself.
Does color appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service chart for
service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-12
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is color fine
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the BD
by checking playable discs in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.
Is color fine
when watching a TV program?
NO
YES
If the cable or satellite programming is connected through another
input and the customer does not get color, the customer has a problem with
his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.
Is color fine when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service
chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.
3-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio cables
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
NO
YES
Make sure the customer has not routed video
and audio to separate inputs.
Does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Problem occur when
watching TV program?
NO
YES
No audio from a TV program on a different channel or input means
there is a problem with the television. If a TV program does have
the audio, the problem may be the BD player, the cables being used,
or the TV itself.
Does the problem occur
when BD is connected to
another TV?
NO
YES
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to
the owners manual for assistance with connecting BD to another TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the DVD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
NO
YES
Make sure the customer has not routed
video and audio to separate inputs.
Does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Problem occur when
watching TV program?
NO
YES
Distorted audio from a TV program on a different channel or
input means there is a problem with the television. If a TV program
does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.
Does the problem occur
when DVD is connected to
another TV?
NO
YES
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to the owners manual
for assistance with connecting BD to another TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.
3-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.
Does the noise only
happen when a disc
is playing?
NO
YES
BDs make a slight hum when playing discs.
A clicking noise or a noise interfering with audio may indicate a problem.
Try multiple discs. Multiple discs with the same issue means the
BD may need service or be professionally cleaned.
Check BD service for service instructions.
Does the noise happen
when the BD is turned on?
NO
Check to see if a disc is inserted into the BD and eject the disc.
A humming or clicking noise when the disc is not inserted
may be a cooling fan. Check OM to see if cooling fan is present.
If not, unit will need service. See BD service for service instructions.
Has the customer tried
multiple tapes and discs?
NO
YES
YES
If the issue only shows up on one disc, then the problem is
with that disc. Have the customer try multiple tapes or discs.
If the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.
Has the customer
connected to another TV?
NO
Ask the customer to connect the product to another TV.
If the issue persists, try another set of cables. If the issue still persists,
then the issue is with the unit. The unit will need service.
Arrange service following proper procedure.
How are the cables routed?
NO
Make sure cables are routed properly.
Make sure audio and video cables are routed to the same source
(if possible). Routed audio and video to separate products
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.
4-4. Audio/Video Out of Synch
The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.
3-16
DIGITAL DISPLAY & MEDIA TRAINING MASTER
LGE Internal Use Only
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.
Is the unit plugged in?
NO
YES
Make sure the unit is plugged into a surge protector or the wall.
Does the unit turn on
when the power button
is pressed on the unit?
NO
YES
See if the unit will turn on when the power button the unit is pressed.
If the unit turns on, then troubleshoot the remote control using
the Remote Control Not Working call flow.
Is the unit plugged into
a surge protector?
NO
YES
Make sure the surge protector is plugged into a wall outlet.
Also make sure the surge protector is turned on or does not
need to be reset due to a recent surge.
Does the unit work when
plugged into another outlet?
NO
YES
Test the unit in another outlet. If the unit works,
then the problem is the outlet where the unit was connected.
If the issue is the BD, then set up service for BD according to
BD service guide.
Have there been any lightning
strikes or power outages?
NO
If BD failed due to lightning strike or a power surge,
this is not covered by warranty. Follow guidelines
for service for a BD out of warranty.
3-17
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought movie BD,
then please skip the next three questions.
If its a recorded disc, move onto the next question.
Did the customer burn
this disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc. Check the owners
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVDs) and not have any
issues during playback. Multiple discs with the issue can mean
the lens on the BD player needs to be cleaned. Recommend a
lens cleaner. Service BD if lens cleaner was used.
5-2. Disc Error
The unit displays disc error when a disc is inserted into the BD player.
3-18
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.
Does the unit respond to
the buttons on the unit?
NO
YES
If the unit will turn on or off with the button on the unit,
troubleshoot the remote control. Please refer to
Remote Control Not Working call flow.
Has the customer
reset the unit?
NO
If the unit does no respond to any buttons,
then reset the unit by unplugging it for 15 to 30 seconds.
If the unit does not respond after the reset,
arrange for service on the BD.
Does the open/close button
on the unit work?
NO
YES
Press the open/close button on the unit. If the disc ejects,
troubleshoot the remote using the Remote Control
not working call flow.
Has the customer
reset the unit?
NO
Ask the customer to reset the unit by unplugging the unit
from the electrical outlet for 15 to 30 seconds. If the disc
remains stuck in the unit after the reset, the unit will need service.
5-4. Disc Stuck
A BD disc is stuck in the unit.
3-19
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the unit respond to
buttons on the front of the unit?
NO
YES
If the buttons on the front of the unit do not respond,
determine if the product has locked up or if the unit will not turn on.
The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.
Does the remote control
any component?
NO
YES
Determine which product the remote is not working.
The customer may need to press the appropriate mode button
to make the remote operate another component. The remote may
even need to be programmed to the other component,
especially if the batteries were just changed.
Have the batteries
been changed?
NO
YES
Ask the customer to change batteries.
Make sure the batteries are new and fresh.
The batteries do not need to come from a spare battery drawer.
Do not mix used and new batteries.
Is the remote working at all?
NO
YES
YES
If the remote does not work anything, then walk the customer
through a remote drain. Remove the batteries from the remote control.
Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.
Does any remote
work the unit?
NO
If another remote works the unit, then follow
the procedure to FOC the customer a new remote.
If two remotes do not work the unit, the unit will need service.
Does the customer want to
program their remote?
NO
Please refer to the OM for instructions on how to
program remote to TV. Customer wants to program a remote
other than Zenith or LG, the customer will need to contact
the manufacturer of the remote control. Codes do not work,
remote is not compatible.
5-5. Remote Control Not Working
3-20
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought BD, then please skip the
next three questions. If its a recorded disc,
move onto the next question.
Did the customer burn this
disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc.
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the player.
3-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought BD,
then please skip the next three questions. If its a recorded disc,
move onto the next question.
Did the customer burn this
disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc. Check the owners
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.
3-22
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.
Check the system information
screen of the BD player.
NO
YES
Go into the system information screen of the BD player.
To access this menu, bring up the main menu. Go to TV aspect,
highlight 16:9, press 1397139 and hit enter. If sold in the US,
this should be DVD region code 1 and BD region code A.
In case of HD-DVD, there is no region code.
What is the region code of
the BD disc?
NO
YES
If the region code of the BD disc is not A, then the BD disc
will not play on a player sold in the US. The player can play only
BD discs labeled same as the rear of the unit.
What is the region code of
the DVD disc?
NO
YES
If the region code of the DVD disc is not 1, then the DVD disc
will not play on a player sold in the US. The player can play only
DVD discs labeled same as the rear of the unit.
Is the disc locking up on a
disclaimer screen when the
customer presses play?
NO
The disc locking up on a feature needs to be reported to Q&E.
See instructions on reporting problems to Q&E. For a work
around the problem, advise the customer to access the chapter list.
Start play back from chapter 1 to start the movie and avoid any
feature lock ups.
How do I report a problem to
Quality and Engineering?
NO
Get the micom version from the system information screen.
Get the ISBN number from the back of the BD box cover
(the number under the barcode). Get the exact problem
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.
5-9. Reporting a problem to Quality & Engineering
Reporting a problem that may require a firmware update to fix.
3-23
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the movie
wide screen or
full screen?
NO
YES
A full screen movie played on a wide screen TV will have bars
on the left and right side of the TV. The customer needs to
make sure they choose the appropriate type of movie
they want to view.
What is the aspect
ratio of the DVD disc
being played?
NO
YES
If the aspect ratio is 1.33:1 then the movie is set up for full screen
viewing. Bars will appear on the left and right side of the screen
if the TV is wide screen. If the aspect ratio is 1.85:1 or 2.35:1,
then there will be bars on the top and bottom as that ratio is
bigger than widescreen TVs (1.78:1).
What is the aspect
ratio of the BD player
set at?
NO
YES
Make sure the BD player aspect ratio is set to
the appropriate setting, depending on the aspect ratio of the TV.
If the customer chose 4:3 Letterbox, then bars will appear on the top
and bottom. The customer can choose the panscan setting to
get rid of the bars.
What is the resolution
of the BD player set at?
NO
YES
Try changing the resolution to 480i/p. 720i/p, 1080i
and 1080p resolution require a widescreen aspect ratio
which means bars will be placed on the left and right side
for full screen movies.
What is the aspect ratio of
the television set at?
NO
Make sure the aspect of the television is set appropriately.
If the aspect ratio of the television is set at 4:3 when the TV
is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.
3-24
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc
currently playing?
NO
YES
Ask the customer to press stop to stop the disc from playing.
Ask the customer to press the resolution button to change the resolution.
The BD player will not change resolutions while the disc is playing.
Is the customer using
component (red, blue,
and green) cables?
NO
YES
Discs with copy protection will not upconvert above 480p
when using component cables. The component output does not have
HDCP (highbandwidth digital content protection) compliancy
which causes the BD player to switch from 720p or 1080i to 480p.
Is the customer using
any sort of adapter cable?
NO
YES
RGB to DVI or RGB to HDMI adapters will not upconvert.
RGB outputs and inputs are not HDCP compliant. If the customer
sees an error message about HDCP, this is the issue.
Copy protected discs will not upconvert
when HDCP is not found on the input or output.
Is the customer using
an HDMI or DVI cable?
NO
YES
Regular discs can be converted to 1080p just through the HDMI output.
The TV must have HDC P compliancy on the HDMI input.
The display has to accept the resolution
(480i/p, 720i/p, 1080i, or 1080p).
Is the customer using an
HDMI to DVI cable?
NO
YES
Some movie companies will not allow their discs to upconvert
past 480p. If only one disc poses a problem, then the issue is the disc.
The customer will need to try multiple discs.
Has the customer tried
multiple discs?
NO
One disc not upconverting means the disc may not upconvert.
Some movie companies will not allow their discs to upconvert.
If multiple discs display the issue, remove the disc and change
the resolution with no disc in the unit.
If resolution will not change, the unit needs service.
5-11. My Unit Wont be up-converted
The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or 1080p.
3-25
DIGITAL DISPLAY & MEDIA TRAINING MASTER
6. BLU-RAY PLAYER
6-1. Slow Loading Times for BDs
Why does it take so long
to load my BDs?
NO
When a customer switches from one disc to another,
the lens have to be changed what causes the delay.
BLURAY require different lasers to read the discs.
Why does it take
so long to boot my BD?
NO
The booting times for the BD is under 15 seconds.
When the set is booted,
it takes a little long time to loading the OS program.
6-2. Booting Times
6-3. Ethernet Port
What is the purpose of
the ethernet port on
the BD Player?
NO
NO
This is used for the unit to access a network dealing with interactive BD
movie menu. BD Player can support BD2.0 so that network function is
active in the BD disc. Also, BD Player can support VOD service such as
Youtube, Picasa, Accuweather. (USA, CIS, South America only)
Why cant download the item
through the network?
Make sure the customer insert the LAN cable into the Ethernet jack.
Make sure the network is active.
If it is active, the disc may have a problem.
If not active, see the network section of OM.
Is there a firmware update
available for the BD Player?
NO
Yes, firmware updates are available at http://us.lgservice.com
that address some playback issues with movies.
Go to device drivers and click on DVD&VIDEO&SET-TOP.
The firmware updates are available there.
Advise the customer to download the firmware and unzip the file.
Also, firmware updates are done by network.
Select Home Menu -> Setup -> Others -> Software update menu.
6-4. Firmware Update Availability
3-26
DIGITAL DISPLAY & MEDIA TRAINING MASTER
7. YouTube
7-1. Frequent buffering happens while playing videos.
Network Condition Meter indicate current network speed between
BD Player and YouTube stream server.
To play videos without buffering, Network Condition Meter should
have more than 3 Bars.
Do you have adequate broadband
connection speed?
NO
YES
We recommend a minimum connection speed of 1.5Mbps. For the best
quality picture, a connection speed of 4.0Mbps is required.
Do not have any Other online
activity on your network?
NO
YES
Your connection may be affected by other activity on your network, such as
online gaming, file sharing or other video streaming.
Test your bandwidth
NO
You can test your bandwidth at one of these sites:
http://www.speakeasy.net/speedtest/http://www.speedtest.net/
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.
3-27
DIGITAL DISPLAY & MEDIA TRAINING MASTER
8. ACCUWEATHER
8-1. The Request cannot be processed
Is The Request cannot be
processed. message displayed?
There may be network congestions.
Please retry it 2 or 3 more times.
If it is Home menu, no data will be displayed.
If it is Favorite City menu, it will return to the favorite city list.
Although you did retry 2~3 times,
same symptom occurs?
Network is not setup correctly.
Please check the network status.
NO
NO
YES
3-28
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.
1-1. Fuse & bridge diodes
1-1-1. Solution
Replace F101, D103 ~ D106, R101 on SMPS board.
1-1-2. How to troubleshoot (Countermeasure)
1) Look at the physical of fuse F101.
2) Check the bridge diode D103 ~ D106.
3) Check the R101 short or open.
1-1-3. Service hint (Any picture / Remark)
< Fuse, F101 >
Can look at physical condition
< Bridge diode, D103 ~ D106 > < Resistor, R101 >
If R101 open state,
it is change new component.
FLTEP
SWITCHING IC
AC85~264V
RECTIFIER
(primary)
F
u
s
e
PPCTECTCP
P
Dscharqe
Pesslance
4EA Dode Brdqe
22uF X2
3-29
ONE POINT REPAIR INSTRUCTION
No power problem occurs when you power on the unit.
1-2. 12 VA & 5.1 VA abnormal
1-2-1. Solution
Replace C123, TZD130 / C124, C129, L111, IC101.
1-2-2. How to troubleshoot (Countermeasure)
Case 1) 12 VA abnormal: Check C123 & TZD130 and replace it.
Case 2) 5.1 VA abnormal: Check C124, C129, L111 and replace it.
Case 3) 12 VA & 5.1 VA abnormal: Check IC101 and replace it.
1-2-3. Service hint (Any picture / Remark)
CASE 2
(C124, C129, L111)
CASE 2
(C124, C129, L111)
CASE 3
(IC101)
CASE 3
(IC101)
CASE 1
(C123, TZD130)
CASE 1
(C123, TZD130)
3-30
ONE POINT REPAIR INSTRUCTION
2. CLOCK DOESNT DISPLAY
Timer board doesnt work. (abnormal display)
2-1. 5.1 VA & 5 V abnormal
2-1-1. Solution
Replace D127, L111, IC104 on SMPS board.
2-1-2. How to troubleshoot (Countermeasure)
Case 1) 5.1 VA abnormal: Replace D127 or L111 on SMPS board.
Case 2) 5 V abnormal: Replace IC104 on SMPS board.
1-2-3. Service hint (Any picture / Remark)
CASE 2
(IC104)
CASE 1
(D127, L111)
CASE 1
(D127)
CASE 1
(L111)
3-31
ONE POINT REPAIR INSTRUCTION
3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
HELLO ON FRONT PANEL
When you turn on your set, it will blank / no message or hello front panel, and it will
not boot-up.
3-1. IC203 (No 3.3 VA)
3-1-1. Solution
Replace IC203 on main board.
3-1-2. How to troubleshoot (Countermeasure)
1) Please check 5.1 VA of IC203 pin2 (VIN).
2) If 5.1 VA is abnormal, follow the stage 2-1 case1 at the previous page.
3) If 5.1 VA is OK, but 3.3 VA is abnormal at the IC203 pin1(VOUT), replace IC203.
3-1-3. Service hint (Any picture / Remark)
< Main board bottom view >
3-32
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will blank / no message or hello front panel, and it will
not boot-up.
3-2. IC207 (No 3.3 V)
3-2-1. Solution
Replace IC207 on main board.
3-2-2. How to troubleshoot (Countermeasure)
1) Please check 3.3 V of L207 on main board.
2) If 3.3 V voltage doesnt come out, check IC207 pin 2(Vcc 5.1 VA).
When you figure out those power, if there is no 5.1 VA, please check 5.1 VA from SMPS.
For the solution please back to the solution 2.
3) If 5.1 VA input is normal, first of all check the PWR_CTL is high(CN201 pin 6).
If PWR_CTL is high, check R208, L207, C207, R217, R238, R239, R240 and if theres no defective
component then replace IC207.
4) After changing it, if the set is still not booting :
- Refer to the next page for checking another power source. (1.1 V, 1.2 V, 1.5 V)
- Check crystal X501 refer to item 3-6.
- Check NAND flash IC(IC603) refer to item 3-7.
- Check DDR IC(IC601 ~ IC602) refer to item 3-8.
- Check MT8550L IC(IC501) refer to item 3-9.
3-2-3. Service hint (Any picture / Remark)
< Main board bottom view >
IC207
3-33
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will blank / no message or hello front panel, and it will
not boot-up.
3-3. IC204 (No 1.2 V)
3-3-1. Solution
Replace IC204 on main board.
3-3-2. How to troubleshoot (Countermeasure)
1) Please check 1.2 V of C241 on main board.
2) If 1.2 V voltage doesnt come out, check IC207 pin 3(Vcc 3.3 V).
If there is no 3.3 V, please go to previous page for solution 3-1.
3) If Vcc input IC204, there is 3.3 V signal,
First, check C241, R241 and if theres no defective component, please replace IC204.
4) After changing it, if the set is still not booting :
- Refer to the next page for checking another power source. (1.1V, 1.5V)
- Check Crystal X501 refer to item 3-6.
- Check NAND flash IC(IC603) refer to item 3-7.
- Check DDR IC(IC601 ~ IC602) refer to item 3-8.
- Check MT8550L IC(IC501) refer to item 3-9.
3-3-3. Service hint (Any picture / Remark)
< Main board bottom view >
IC204
3-34
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will blank / no message or hello front panel, and it will
not boot-up.
3-4. IC202 (No 1.5 V)
3-4-1. Solution
Replace IC202 on main board.
3-4-2. How to troubleshoot (Countermeasure)
1) Please check 1.5 V of C227 on main board.
2) If 1.5 V voltage doesnt come out,
- Check IC202 Pin 2 (VCC 12VA).
If there is no 12V, please check 12 VA from SMPS. (go to previous page to check it)
3) If VCC input IC202, there are 12 V signal,
First of all check the PWR_CTL is high and if its high check R207, C206, L206, C274, C231, C227
and if theres no defective component please replace IC202.
4) After changing it, if the set is still not booting:
- Check 1.1/1.2/3.3V/3.3VA is normal. (please refer to other sections of this guide)
- Check Crystal X501 refer to item 3-6.
- Check NAND flash IC(IC603) refer to item 3-7.
- Check DDR IC(IC601 ~ IC602) refer to item 3-8.
- Check MT8550L IC(IC501) refer to item 3-9.
3-4-3. Service hint (Any picture / Remark)
< Main board bottom view >
IC202
3-35
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will blank / no message or hello front panel, and it will
not boot-up.
3-5. IC201 (No 1.1V)
3-5-1. Solution
Replace IC201 on main board.
3-5-2. How to troubleshoot (Countermeasure)
1) Please check 1.1 V of C272 on main board.
2) If 1.1 V voltage doesnt come out,
- Check IC201 Pin 2 (VCC 12VA).
If there is no 12 V, please check 12 VA from SMPS. (go to previous page to check it)
3) If VCC input IC201 there are 12 VA signal,
First of all check the PWR_CTL is high and if its high, check R298, L201, C272, C273, C224, C225,
C209 and if theres no defective component please replace IC201.
4) After changing it, if the set is still not booting:
- Check 1.2 V/ 3.3 V/ 3.3 VA is normal. (please refer to other sections of this guide)
- Check crystal X501 refer to item 3-6.
- Check NAND flash IC(IC603) refer to item 3-7.
- Check DDR IC(IC601 ~ IC602) refer to item 3-8.
- Check MT8550L IC(IC501) refer to item 3-9.
3-5-3. Service hint (Any picture / Remark)
< Main board bottom view >
IC201
3-36
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will display HELLO on front panel, and it will not boot-
up normally.
3-6. X501
3-6-1. Solution
Replace X501 on main board.
3-6-2. How to troubleshoot (Countermeasure)
1) Please check the soldering status of 27 MHz crystal(X501).
2) Please check the frequency of 27 MHz crystal(X501).
3) If the crystal doesnt oscillate, replace X501.
4) After changing it, if the set is still not booting:
- Check NAND flash IC(IC603) refer to item 3-7.
- Check DDR IC(IC601 ~ IC602) refer to item 3-8.
- Check MT8550L IC(IC501) refer to item 3-9.
3-6-3. Service hint (Any picture / Remark)
< Main board top view > < Main board bottom view >
3-37
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will display HELLO on front panel, and it will not boot-
up normally.
3-7. IC603 (NAND FLASH MEMORY)
3-7-1. Solution
Replace IC603 on main board.
3-7-2. How to troubleshoot (Countermeasure)
1) Please check physical status of IC603 on your eyes.
2) Check the Vcc(3.3 V) of IC603 and if its normal please replace IC603.
(Please make sure IC603 has proper program.)
3) After changing it, if the set is still not booting:
- Check DDR IC(IC601 ~ IC602) refer to item 3-8.
- Check MT8550L IC(IC501) refer to item 3-9.
3-7-3. Service hint (Any picture / Remark)
< Main board top view >
IC603
3-38
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will display HELLO on front panel, and it will not boot-
up normally.
3-8. IC601 ~ IC602 (DDR3 MEMORY)
3-8-1. Solution
Replace IC601 ~ IC602 on main board.
3-8-2. How to troubleshoot (Countermeasure)
1) Please check 0.75 V of DDR2_0_VREF.(between C645 and C646).
Please check 0.75 V of DDR2_1_VREF.(between C647 and C648).
Please check 1.5 V of C632.
2) If it doesnt work even though IC201,IC202,IC203, IC207 are no problem,
IC601, IC602(DDR memory) could have problem.
3) After changing it, if the set is still not booting:
- Check MT8550L IC(IC501) refer to item 3-8.
- Check main board refer to item 3-9.
3-8-3. Service hint (Any picture / Remark)
< Main board top view >
< Main board top view > < Main board bottom view >
DDR2_0_VREF DDR2_1_VREF
IC602
IC601
3-39
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will display HELLO on front panel, and it will not boot-
up normally.
3-9. IC501 (MPEG IC)
3-9-1. Solution
Replace IC501 on main board.
3-9-2. How to troubleshoot (Countermeasure)
1) Please check 1.2 V of C564 on main board.
Please check 3.3 V of C567 on main board.
Please check 1.5 V of C529 on main board.
Please check 1.1 V of C552 on main board.
2) If it doesnt work even though IC103, IC106, IC107 are no problem,
IC501 MT8550L could have problem.
3) After changing it, if the set is still no booting, check main board refer to item 3-10.
3-9-3. Service hint (Any picture / Remark)
< Main board bottom view >
< Main board top view >
IC501
3.3 V
1.2 V
1.5 V
1.1 V
3-40
ONE POINT REPAIR INSTRUCTION
When you turn on your set, it will display HELLO on front panel, and it will not boot-
up normally.
3-10. Main board
3-10-1. Solution
Replace main board.
3-10-2. How to troubleshoot (Countermeasure)
1) Please remove IC501 and IC601 ~ IC602, and then check the Impedance between each signal
(DATA, ADDRESS, and so on.)
2) If there is some Impedance (a few ohm or infinite ohm) especially power source trace,
PCB via might be broken. Youd better change main board.
3-10-3. Service hint (Any picture / Remark)
< Main board top view >
IC501
IC602
IC601
3-41
ONE POINT REPAIR INSTRUCTION
< Main board top view > < Main board bottom view >
4. WIRED NETWORK CONNECTION ERROR
When you connect Accu Weahter, YouTube or Picasa through the wired LAN,
the no connection message appears.
4-1. JK805
4-1-1. Solution
Replace JK805 on main board.
4-1-2. How to troubleshoot (Countermeasure)
1) Check you internet connection. Make sure it connect properly to modem or router.
2) If internet connection OK, please check the ethernet jack(JK805).
3) If there is soldering problem, please re-soldering pin JK805.
4) If after re-soldering problem still occurs, replace JK805.
5) If problem still occurs after change JK805. check MT8550L IC(IC501).
Refer to item 4-6
4-1-3. Service hint (Any picture / Remark)
JK805
3-42
ONE POINT REPAIR INSTRUCTION
5. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color,
no output or mixed color on the screen. But component output is OK.
5-1. JK803
5-1-1. Solution
Replace JK803 (HDMI Jack)
5-1-2. How to troubleshoot (Countermeasure)
1) Check JK803 pin soldering.
2) If there is short soldering on pin JK803, re-soldering pin JK803.
3) If problem still occurs, check HDMI data on RN801 and RN802 :
- If all data OK, replace JK803.
- If data NG, check set on BD Mode:
Replace IC501.
5-1-3. Service hint (Any picture / Remark)
IC501
MEDIATEK
MT8550LBAG
CEC
HPD
H_SCL
H_SDA
HDMI_CLK_N, HDMI_CLK_P
HDMI_0_N, HDMI_0_P
HDMI_1_N, HDMI_1_P
HDMI_2_N, HDMI_2_P
HDMI JACK
AUDIO_SPDIF
TP_TX_P
TP_TX_N
TP_RX_P
TP_RX_N
Coaxial JACK
CBVS and Audio Jack
IC501
JK803
RN801/RN802
3-43
ONE POINT REPAIR INSTRUCTION
No 5.3 VA
Is F101 normal? Replace F101 (same fuse).
YES
YES
NO
Is R101 normal?
Is D103 ~ D106 normal?
Is the VCC
(13 V~27 V) supplied to IC101
pin4?
Replace R101.
Replace D103 ~ D106.
Is D102 normal?
Check or replace D102.
YES
YES
YES
YES
NO
NO
Power line of main PCB is short
1. POWER SUPPLY ON SMPS BOARD
3-44
ELECTRICAL TROUBLESHOOTING GUIDE
No 5 V
Check voltage on IC501.
Check soldering
connector CN301.
Replace IC104.
Check 5.3 VA on SMPS.
Is there
3.3 V at IC104
pin4?
Check
signal IC104
pin?
NO NO
YES
YES
YES
YES
Is the
Vcc 5.3 VA supplied to IC104
pin2, 3?
NO
No 12 VA
Check or replace
D126 & D130.
Check or replace C123.
Check soldering
connector CN301.
Check SMPS primer side.
Is the
D126 & D130 output
12 VA?
D126 & D130 OK?
C123 OK?
NO NO
YES
YES
YES
YES
YES
Is the Vcc
supplied to D126 & D130
anode?
NO
3-45
ELECTRICAL TROUBLESHOOTING GUIDE
No 3.3 V
Check IC207 and replace.
Is the
Vcc supplied to D216
anode?
Check 5.3 VA on SMPS board.
YES
YES
NO
Is the D216 output 5.3 VA?
Is there
signal at IC207
pin1?
Check C237 or replace D216.
Check voltage on IC501.
YES
NO
NO
YES
No 1.2 V
Check IC204 and replace.
Is the
Vcc 3.3 V supplied to IC204
pin3 ?
Check 3.3 V on main board.
YES
YES
NO
2. POWER SUPPLY ON MAIN BOARD
3-46
ELECTRICAL TROUBLESHOOTING GUIDE
No 1.1 V
Check IC201 and replace.
Is the
VCC 12VA supplied to IC201
pin2?
Check 12 VA on SMPS board.
YES
YES
NO
Is there 3.3V at
IC201 pin6?
Check PWR_CTL signal from IC501.
YES
NO
No 1.5 V
Check IC202 and replace.
Is the
Vcc 12 VA supplied to IC202
pin2?
Check 12 VA on SMPS board.
YES
YES
NO
Is there 3.3 V at
IC202 pin6?
Check PWR_CTL signal from IC501.
YES
NO
3-47
ELECTRICAL TROUBLESHOOTING GUIDE
3. SYSTEM PART
Power on
Main Board
Timer Board
Check IC201,IC202,IC204,
IC207 and SMPS.
Check SMPS.
HELLO
display on LED
OK?
IC501,
IC601,IC602 Vcc
1.2VA,3.3VA,1.5V,
1.1V OK?
5 V
OK?
NO NO
NO
YES
YES
Check IC501 & CN301.
Replace X501.
Replace IC301
(LED Driver).
VCLK,
VDATA, VSTB
OK?
X501
27.000 MHz
OK ?
IC301
data output to LED
OK?
NO
NO
NO
YES
YES
YES
YES
3A
Replace
IC501 MT8550L BAG
Check CN304 or
replace LED401.
3B
3-48
ELECTRICAL TROUBLESHOOTING GUIDE
3B
System part OK
Check IC204,IC207,IC201,
IC202 and SMPS.
Proper display
cable connect
Replace X501.
LG Logo
display on monitor
OK?
LG Logo
display on monitor
OK?
3A
IC501,
Vcc 1.2V,3.3V,1,1V
1.5V OK?
Display
cable connection
OK?
X501
27.000 MHz
OK?
NO
NO
NO
NO
NO
YES
YES YES
YES
YES
Check IC202
and SMPS.
Replace IC603
(NAND flash).
Replace IC501 MT8550L BAG
or IC601, IC602.
IC601,
IC602 Vcc
1.5V OK?
Signal
NF_ALE, NF_CLE
OK?
NO
NO
YES
YES
3-49
ELECTRICAL TROUBLESHOOTING GUIDE
4. NO CVBS VIDEO OUTPUT
No CVBS video on display
Check
IC501 MT8550L BAG Vcc or
replace IC501 MT8550L BAG.
Replace L801.
Replace D804.
YES
YES
YES YES
YES
NO
NO
NO
Is there
CVBS signal
on L801?
Is there
CVBS Signal out of
L801?
Is there
signal on D804?
D804, 3.3V OK?
Check IC207.
NO
Check JK802
and RCA cable connection.
3-50
ELECTRICAL TROUBLESHOOTING GUIDE
5. NO COMPONENT (YPbPr / RGB)
No Component video on display
Check IC501 MT8550L BAG
Vcc or replace IC501 MT8550L
BAG.
Replace L802, L803, L803.
Replace D801, D802, D803.
YES
YES
YES YES
YES
NO
NO
NO
Is there YPbPr
signal on L802,
L803, L803?
Is there
YPbPr signal out of L802,
L803, L803?
Is there
signal on D801,
D802, D803?
D801, D802, D803
VCC 3.3V OK?
Check IC207.
NO
Check JK802
and YPbPr cable connection.
3-51
ELECTRICAL TROUBLESHOOTING GUIDE
LGE Internal Use Only
6. NO COAXIAL AUDIO OUTPUT
No coaxial audio output
Check JK801
and coaxial cable connection.
Is there
signal on C823?
Check IC600 RTD1183 Vcc
or replace IC600 RTD1183.
YES
YES
NO
Is there
signal R828?
Is there
signal on R829?
Replace R828.
Check C824,C825,R830
or replace.
YES
NO
NO
YES
3-52
ELECTRICAL TROUBLESHOOTING GUIDE
7. NO ANALOG AUDIO L/R OUTPUT
No analog L/R audio output
Check
IC501 MT8550L BAG Vcc or
replace IC501 MT8550L BAG.
Check AMUTE control
from IC501 MT8550L BAG Vcc.
Replace IC801.
YES
YES
YES
YES
YES
YES
NO
NO
NO
Is there
signal audio L/R on IC801
pin2, 6?
Is there
signal audio L/R on R834,
R836 & R835,R837?
Is there
signal audio L/R on IC801
pin1, 7?
IC801 pin8
Vcc 10 V OK?
IC801 pin3, 5
Vcc 5 V OK?
Check Vcc10 V
on main board.
Check Vcc 5 V
on SMPS board.
NO
NO
Check JK802 and RCA cable connection.
3-53
ELECTRICAL TROUBLESHOOTING GUIDE
No HMDI audio / video output
Check L806 and
Vcc 5.3 VA from SMPS.
Check hot plug detect
signal from TV.
Check
IC501 MT8550L BAG Vcc or
replace IC501 MT8550L BAG.
YES
YES
YES
YES
NO
NO
NO
JK803 pin18
Vcc 5.3 VA OK?
JK803 pin19 HPD
about 3.3 V OK?
Is there signal
on RN801?
HDMI output OK.
8. NO HDMI OUTPUT
3-54
ELECTRICAL TROUBLESHOOTING GUIDE
1. SYSTEM PART - 1
1
IC501
IC501 MT8550L BAG XTAL 27 MHz
1
3-55
WAVEFORMS
2. SYSTEM PART - 2 (SYSTEM MEMORY)
BA0
2
DWE#
3
DCAS#
4
DCK
5
IC601,
IC602
2
5
4
3
3-56
3. VIDEO PART (100% FULL COLOR BAR)
CVBS
6
COMP_Y
7
COMP_Pb
8
COMP_Pr
9
6
7
8
9
3-57
4. AUDIO PART (S/PDIF)
MT8550_AUDIO_S/PDIF
10
10
3-58
5. HDMI PART
H_SDA
11
H_SCL
12
HDMI_CLK_N
13
HDMI_0_N
14
11
12
13
14
3-59
MEMO
3-60
3-61
X pin : FFC
X pin : Board to Board
Composite
Audio Out
HDMI
Coaxial
Ethernet
5 Pin
16 pin
4 Pin
45 Pin
4 Pin
CLOCK
USB
RC
X pin : FPC
WIRING DIAGRAM
1
2
3
4
5
3-62
1
2
3
4
5
1. OVERALL BLOCK DIAGRAM
3-63
BLOCK DIAGRAMS
D
D
R
3

1
G
b

x

2
(
2
5
6
M
B
)
N
A
N
D
(
1
2
8
M
B
)
2
7
M
H
Z
M
o
t
o
r

D
r
i
v
e
r
(
7
c
h
)
(
R
2
A
3
0
2
0
9
S
P
)
M
o
t
o
r

D
r
i
v
e
r
(
2
c
h
)
L
B
1
8
4
8
M
T
R
D
,

D
M
O
S
T
E
P
1
/
2
,

F
O
T
I
L
T
,

S
M
U
T
E
M
M
U
T
E
L
o
a
d
i
n
g
C
O
L
_
S
T
1
/
2
C
O
L
_
O
n
M
D
A
/
B
/
C
/
D
/
E
/
F
/
G
/
H
/
R
F
O
+
/
R
F
O
-
1
.
5
V
3
.
3
V
5
V
_
M

/

1
2
V
A
5
V
_
M
C
V
B
S
2
C
H
.

L
,
R
C
o
a
x
i
a
l
H
D
M
I
Y
P
b
P
r
1
0
V
T
M
D
S
,

I
2
C
L
O
A
D
+
/
-
,

U
/
V
/
W
S
L
E
D
1
,
2
+
/
-
T
R
K
+
/
-
F
O
C
1
,
2
+
/
-
C
O
_
A
+
/
-
C
O
_
B
+
/
-
5
V
I
R
C
L
O
C
K

D
R
I
V
E
R
(
M
C
2
0
0
2
)
S
T
B
,
C
L
K
,
D
A
T
A
2

K
E
Y
L
E
D

C
L
O
C
K
A
M
P
M
C
4
5
8
0
R
e
s
e
t

I
C
M
T
8
5
5
0
1
.
1
V
/
1
.
2
V
/
1
.
5
V
/
3
.
3
V
/
3
.
3
V
A
/
0
.
7
5
V

F
O
R

M
T
8
5
5
0
A
u
d
i
o

M
u
t
e
S
P
D
I
F
U
S
B
D
+
,
D
-
,
5
V
E
P
H
Y
_
T
D
P
,
E
P
H
Y
_
T
D
N
,

E
P
H
Y
_
R
D
P
,
E
P
H
Y
_
R
D
N
E
T
H
E
R
N
E
T
S
M
P
S
1
2
V
A
5
.
3
V
A
D
C
-
D
C
A
O
Z
1
0
7
2
L
M
1
1
1
7
S
1
.
1
V
D
C
-
D
C
A
O
Z
1
0
7
3
1
.
5
V
9
V
3
.
3
V
L
D
O
L
M
3
9
1
0
2
5
.
3
V
A
P
l
a
y
,

S
t
o
p
3
.
3
V
A
L
D
O
L
M
1
1
0
8
S
P
o
w
e
r

K
E
Y
1
.
2
V
L
D
O
K
I
A
1
1
1
2
1
0
V
R
E
S
E
T
#
9
V
O
P
U
B
D

L
D
C
D
/
D
V
D

L
D
T
R
T
R
P
W
R
_
C
T
L
R
C
l
a
m
p
0
5
2
4
P



(
E
S
D
)
O
p
t
i
o
n
E
J
E
C
T
,

C
L
O
S
E
#
,

F
G
D
Q
[
0
,
1
5
]
,

R
A
[
0
,
1
3
]
D
Q
M
0
/
1
,

D
Q
S
0
/
0
#
,

D
Q
S
1
/
1
#
B
A
0
/
1
/
2
,

C
L
K
_
P
/
N
C
A
S
#
/
R
A
S
#
/
C
S
#
/
W
E
#
/
C
K
E
O
D
T
,

P
R
E
S
E
T
#
N
F
_
D
[
0
,
7
]
N
F
_
C
L
E
/
A
L
E
N
F
_
C
E
N
/
C
E
N
2
/
R
E
N
/
W
E
N
N
F
_
R
B
N
/
R
B
N
2
5
V
O
P
E
N
/
C
L
O
S
E

K
E
Y
2. SMPS BLOCK DIAGRAM
3-64
F

L
T
E
P
S
W
I
T
C
H
I
N
G

I
C
TRANS
F
E
E
D

B
.
R
E
C
T
I
F
I
E
R
(
5
.
3
V
A
)
5
.
1
V
A
A
C
8
5
~
2
6
4
V
R
E
C
T
I
F
I
E
R
(
p
r
i
m
a
r
y
)
Fuse
R
E
C
T
I
F
I
E
R
(
1
0
V
A
)
L
P
F
1
1
~
1
4
V
A
L
P
F
P
P
C
T
E
C
T
C
P
P
D

s
c
h
a
r
q
e
P
e
s

s
l
a
n
c
e
4
E
A

D

o
d
e

B
r

d
q
e
2
2
u
F

X
2
3-65

V
C
C
3

C
_
S
T
B
A
V
D
D
3
3
_
X
T
A
L
3
.
3
V

C
.

A
3
.
3
V
!
.
5
V

D
D
P
3
A
!
.
2
V
3
.
3
V
A

0
.
3
A
)
P

C
d
e
l
a
y
5
.
!
V
A
M
P
E
G
P
E
G
!
.
2
V

!
A
)
D
C
}
D
C

3
A
)

!
.
5
V
D
C
}
D
C

3
A
)

!
.
!
V
A
C
Z
!
0
7
2
A
C
Z
!
0
7
3
L
D
C
3
.
3
V

!
A
)
L
M
3
9
!
0
2

L
M
!
!
0
8
S
P
E
G

V
C
C
_
B
D
_
L
D

9
V
)
L
M
!
!
!
7
M
!
2
V
A
M
o
l
o
r

D
r

v
e
V
M
!
.
V
M
2
.
V
M
3
5
V
C
C
B
D
_
L
D
C
D
_
L
D
U
S
B

H
D
D
M
D
D
D
P
3
H
D
M

5
V
_
S
T
B
Y
_
D
D
C
)
P
W
P
_
C
T
L
C
P
W
P
S
B
T
P
P
_
P
E
S
E
T
=
Q
7
0
3
D
V
D
_
L
D
Q
7
0
!
M
5
V
C
L

M
o
l
o
r

D
r

v
e

L
B
!
8
4
8
M
)
S
P
D

F
V
C
C
C
P
A
M
P
U
S
B

S
}
W

A
V
D
D
3
3
_
L
D
C

V
C
C
P
E

!
.
!
V
?
!
!


!
4
V
A
Z
e
n
e
r

V
o
l
l
a
q
e

C

r
c
u

!
0
V
)
K

A
!
!
!
2
!
.
8
A
!
.
2
A
0
.
9
5
A
Q
7
0
2
3. POWER SIGNAL BLOCK DIAGRAM
4. SYSTEM BLOCK DIAGRAM
3-66
I
C
5
0
1
M
E
D
I
A
T
E
K
M
T
8
5
5
0
L
B
A
G
I
C
6
0
3
N
A
N
D

F
L
A
S
H
1
2
8
M
B
N
F
_
D
[
0
:
7
]
N
F
_
C
L
E
N
F
_
A
L
E
N
F
_
C
E
N
2
N
F
_
C
E
N
N
F
_
R
E
N
N
F
_
W
E
N
D
D
R
3
_
A
_
R
A
[
0
-
1
3
]
D
D
R
3
_
A
_
D
Q
M
0
,

D
D
R
3
_
A
_
D
Q
M
1
D
D
R
3
_
A
_
W
E
#

,

D
D
R
3
_
A
_
C
K
E

D
D
R
3
_
A
_
P
R
E
S
E
T
#
D
D
R
3
_
C
L
K
0
_
P
,

D
D
R
3
_
C
L
K
0
_
N
D
D
R
3
_
A
_
D
Q
S
0
,

D
D
R
3
_
A
_
D
Q
S
0
#
D
D
R
3
_
A
_
D
Q
S
1
,

D
D
R
3
_
A
_
D
Q
S
1
#
D
D
R
3
_
A
_
B
A
0
,

D
D
R
3
_
A
_
B
A
1
,

D
D
R
3
_
A
_
B
A
2
D
D
R
3
_
A
_
O
D
T
,

D
D
R
3
_
A
_
C
A
S
#
D
D
R
3
_
A
_
R
A
S
#
,

D
D
R
3
_
A
_
C
S
#
I
C
6
0
1
D
D
R
3

D
R
A
M
1
G
B
i
t
1
2
8
M
B
D
D
R
3
_
B
_
R
A
[
0
-
1
3
]
D
D
R
3
_
B
_
D
Q
M
0
,

D
D
R
3
_
B
_
D
Q
M
1
D
D
R
3
_
B
_
P
R
E
S
E
T
#
D
D
R
3
_
B
_
B
A
0
,

D
D
R
3
_
B
_
B
A
1
,

D
D
R
3
_
B
_
B
A
2
D
D
R
3
_
C
L
K
2
_
P
,

D
D
R
3
_
C
L
K
2
_
N
D
D
R
3
_
B
_
D
Q
S
0
,

D
D
R
3
_
B
_
D
Q
S
0
#
D
D
R
3
_
B
_
D
Q
S
1
,

D
D
R
3
_
B
_
D
Q
S
1
#
D
D
R
3
_
B
_
O
D
T

,

D
D
R
3
_
B
_
C
A
S
#
D
D
R
3
_
B
_
R
A
S
#

,

D
D
R
3
_
B
_
C
S
#
D
D
R
3
_
B
_
W
E
#
,

D
D
R
3
_
B
_
C
K
E
I
C
6
0
2
D
D
R
3

D
R
A
M
1
G
B
i
t
1
2
8
M
B
D
D
R
3
_
A
_
D
Q
[
0
-
1
5
]
D
D
R
3
_
B
_
D
Q
[
0
-
1
5
]
N
F
_
R
B
N
2
N
F
_
R
B
N
5. INPUT / OUTPUT BLOCK DIAGRAM
3-67
I
C
5
0
1
M
E
D
I
A
T
E
K
M
T
8
5
5
0
L
B
A
G
V
D
A
C
_
Y
V
D
A
C
_
P
b
V
D
A
C
_
P
r
V
D
A
C
_
C
V
B
S
D
A
C
_
A
U
D
I
O
_
L
D
A
C
_
A
U
D
I
O
_
R
C
E
C
H
P
D
H
_
S
C
L
H
_
S
D
A
H
D
M
I
_
C
L
K
_
N
,

H
D
M
I
_
C
L
K
_
P
H
D
M
I
_
0
_
N
,

H
D
M
I
_
0
_
P
H
D
M
I
_
1
_
N
,

H
D
M
I
_
1
_
P
H
D
M
I
_
2
_
N
,

H
D
M
I
_
2
_
P
U
S
B
_
P
U
S
B
_
N
S
M
S
P

+

T
i
m
e
r

B
o
a
r
d
U
S
B

J
A
C
K
H
D
M
I

J
A
C
K
A
U
D
I
O
_
S
P
D
I
F
C N 2 0 1
J
K
8
0
5
E
T
H
E
R
N
E
T
T
P
_
T
X
_
P
T
P
_
T
X
_
N
T
P
_
R
X
_
P
T
P
_
R
X
_
N
C
o
a
x
i
a
l

J
A
C
K
C
o
m
p
o
n
e
n
t

J
a
c
k
C
B
V
S

a
n
d

A
u
d
i
o

J
a
c
k
3-68
U
S
B

J
A
C
K
S
1
~ S
5
S
T
O
P
P
L
A
Y
P
O
W
E
R
M
C
2
0
0
2
(
A
B
O
V
)
S
T
B
,
C
L
K
,
D
I
O
U
S
B
_
P
/
N
S
1
~
S
6
,

S
1
2
,

S
1
3
,

G
1
~
G
5
I
R
R
C
U
5
V
5
V
5
.
3
V
A
P
O
W
E
R
K
2
I
C
5
0
1
M
E
D
I
A
T
E
K
M
T
8
5
5
0
L
B
A
G
C N 3 0 1
O
P
E
N
/
C
L
O
S
E
O
P
E
N
/
C
L
O
S
E
6. TIMER BLOCK DIAGRAM
3-69 3-70
CIRCUIT DIAGRAMS
1. SMPS & TIMER CIRCUIT DIAGRAM
WHEN SERVICING THIS CHASSIS, UNDER NO
CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN
BE MODIFIED OR ALTERED WITHOUT PERMISSION
FROM THE LG CORPORATION. ALL COMPONENTS
SHOULD BE REPLACED ONLY WITH TYPES
IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT.
SPECIAL COMPONENTS ARE SHADED ON THE
SCHEMATIC FOR EASY IDENTIFICATION. THIS
CIRCUIT DIAGRAM MAY OCCASIONALLY DIFFER
FROM THE ACTUAL CIRCUIT USED. THIS WAY,
IMPLEMENTATION OF THE LATEST SAFETY AND
PERFORMANCE IMPROVEMENT CHANGES INTO
THE SET IS NOT DELAYED UNTIL THE NEW SERVICE
LITERATURE IS PRINTED.
1. Shaded( ) parts are critical for safety. Replace only
with specified part number.
2. Voltages are DC-measured with a digital voltmeter
during Play mode.
IMPORTANT SAFETY NOTE :

A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock.
3-71 3-72
2. MAIN POWER CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
3-73 3-74
3. MAIN MPEG CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
3-75 3-76
4. MAIN DDR & MEMORY CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
3-77 3-78
5. MAIN SERVO CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
3-79 3-80
6. MAIN A/V OUTPUT CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
3-81 3-82
CIRCUIT VOLTAGE CHART
1. ICs 2. TRs
Pin No. Desc. Voltage EE Mode
IC201 (MP2377)
1 Vout 1.08 -
8 Vin 11.34 -
IC202 (MP8706)
1 Vin 11.4 -
3 Vout 1.51 -
IC203 (LM1108SF-3.3)
1 Vout 3.24 -
2 Vin 5.14 -
IC204 (KIA1112ST)
2 Vot 1.19 -
3 Vin 3.3 -
IC207 (LM39102D)
2 Vin 4.3 -
3 Vout 3.31 -
IC502 (KIA7029AT) - Top side
1 Vin 3.25 -
3 Vot 2.95 -
IC603 NAND(Numonyx) - Top side
12 VCC 3.29 -
37 VCC 3.29 -
IC701 (LM1117) - Top side
2 Vout 8.21 8.21
3 Vin 11.24 11.21
IC702 (R2A30209SP) - Top side
5 VM2 11.23 11.22
22 VM1 11.27 11.21
26 VM3 11.22 11.22
32 VCC 5.13 5.11
IC703 (LB1848M)
1 VCC 5.14 5.13
IC801 OP AMP(MC4580)
Play Mode
3 IN1(+) 2.58 -
5 IN2(-) 2.58 -
8 VCC+ 10.04 -
No Play Mode
3 IN1(+) 2.58 -
5 IN2(-) 2.58 -
8 VCC+ 10.04 -
Pin No. Desc. Voltage Remarks
Q271
- Emitter 11.4
- Base 0.01
- Collector 11.35
Q272
- Emitter 0.01
- Base 3.17
- Collector 0.014
Q801 (KTC3875S)
Play Mode
- Emitter 0
- Base 0
- Collector 2Vrms
No Play Mode
- Emitter 0
- Base 0.7
- Collector 0
Q802 (KTC3875S)
Play Mode
- Emitter 0
- Base 0
- Collector 2Vrms
No Play Mode
- Emitter 0
- Base 0.7
- Collector 0
Q803 (2SA1037AK)
Play Mode
- Emitter 3.27
- Base 3.28
- Collector 0
No Play Mode
- Emitter 3.27
- Base 2.6
- Collector 3.19
Q804 (KTC3875S)
Play Mode
- Emitter 0
- Base 0
- Collector 3.28
No Play Mode
- Emitter 0
- Base 0.72
- Collector 0
MEMO
3-83 3-84
PRINTED CIRCUIT BOARD DIAGRAMS
1. MAIN P.C. BOARD
(TOP VIEW) (BOTTOM VIEW)
7
6
5
4
3
2
1
A B C D E F G H
7
6
5
4
3
2
1
A B C D E F G H
3-85 3-86
2. SMPS P.C. BOARD
(TOP VIEW)
7
6
5
4
3
2
1
A B C D E F G H I J
3-87 3-88
SMPS P.C. BOARD
(BOTTOM VIEW)
3. TIMER P.C. BOARD
(TOP VIEW) (BOTTOM VIEW)
NOTE) Warning
Parts that are critical with respect to risk
of fire or electrical shock.
2
1
A B C D
2
1
A B C D
7
6
5
4
3
2
1
A B C D E F G H I J
4-1
SECTION 4
MT8550L F/E LOADER PART
CONTENTS
ONE POINT REPAIR INSTRUCTION ................................................................................................... 4-2
1. ALL BD DISC READING ERROR .......................................................................................................... 4-2
2. ALL DVD DISC READING ERROR........................................................................................................ 4-3
3. ALL CD DISC READING ERROR .......................................................................................................... 4-4
HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-5
1. PURPOSE ................................................................................................................................................. 4-5
2. REQUIRED SA RESET. ........................................................................................................................... 4-5
3. SA RESET PROCEDURE ........................................................................................................................ 4-5
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-7
1. IC501 (MT8550L) ...................................................................................................................................... 4-7
2. IC704 (R2A30209SP-W02Z) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER ............................. 4-12
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LPC-A11V) ............................................... 4-14
BLOCK DIAGRAM .................................................................................................................................... 4-15
4-2
INPUT
(FROM MAIN CHIP)
OUTPUT
(TO PICK-UP)
ONE POINT REPAIR INSTRUCTION
1. "ALL BD DISC" READING ERROR
- All the Blu-ray disc is not operated, but DVD and CD are operated normally.
- If the LDO for APC of BD laser diode is abnormal, BD doesn't work.
- If the LD current control is abnormal, BD doesn't work.
1-1. Component
1) MD (Traverse Assembly)
2) IC701 Adjustable LDO
1-2. How to troubleshoot (Countermeasure)
1) Check MD (Traverse, pick-up) first of all.
2) Check input/output voltage of LDO IC701 (12 V, 9 V)
3) If output voltage is abnormal, check the periphery of IC701 and replace it.
4) Check the BD LD Control input/output.
If input signal (VRDC3O) is OK, but no output (BD_LD), check the TR Q702, Q706.
1-3. Service hint (Any picture / Remark)
4-3
ONE POINT REPAIR INSTRUCTION
2. "ALL DVD DISC" READING ERROR
- All the DVD disc is not operated, but BD and CD are operated normally.
- If the LD current control is abnormal, DVD doesn't work.
2-1. Component
1) MD (Traverse Assembly)
2) Q701, Q704
2-2. How to troubleshoot (Countermeasure)
1) Check MD (Traverse, pick-up) first of all.
2) Check the DVD LD control input/output.
If input signal (VRDC2O) is OK, but no output (DVD_LD), check the TR Q701, Q704.
2-3. Service hint (Any picture / Remark)
INPUT
(FROM MAIN CHIP)
OUTPUT
(TO PICK-UP)
4-4
ONE POINT REPAIR INSTRUCTION
3. "ALL CD DISC" READING ERROR
- All the CD disc is not operated, but BD and DVD are operated normally.
- If the LD current control is abnormal, CD doesn't work.
3-1. Component
1) MD (Traverse Assembly)
2) Q703, Q705
3-2. How to troubleshoot (Countermeasure)
1) Check MD (Traverse, pick-up) first of all.
2) Check the CD LD control input/output.
If input signal (VDACO) is OK, but no output (CD_LD), check the TR Q703, Q705.
3-3. Service hint (Any picture / Remark)
INPUT
(FROM MAIN CHIP)
OUTPUT
(TO PICK-UP)
4-5
1. PURPOSE
In order to insert the new SA adjustment values, it need clearing SA initial values of the flash memory.
2. REQUIRED SA RESET
- After changing Traverse.
- After changing Main Board Assembly.
- After changing Main Board Flash IC.
3. SA RESET PROCEDURE
HOW TO USE THE SA RESET FUNCTION
1) Power on the set (then, mode is in home menu ).
2) Press Setup.
3) Under DISPLAY highlighted condition, press 5 ->
1 -> 7 -> 7 -> 7 -> 7 -> 7 on the remote control-
ler to display special mode. Move to the SA/IOP Reset
and click.
4-6
4) Insert BD-ROM SL Disc.
(Tray is opened automatically.)
5) If the disc is inserted, you will see Wait.
6) If SA Adjustment is nished, tray is opened auto-
matically.
7) Press stop key twice to escape this special mode.
Reference:
4-7
Pin Symbol Type Description
J6 AGND33_1 Analog Ground Analog Ground
J5 AGND33_2 Analog Ground Analog Ground
L5 AGND33_3 Analog Ground Analog Ground
F5 AGND12_1 Analog Ground Analog Ground
L6 AGND12_2 Analog Ground Analog Ground
D3 AUX1 Analog I/O
Auxiliary Input
Alternateive Function :
Signal Monitoring
E5 AVDD12_1
Analog
Power(1.2V)
Power Pin
K3 AVDD12_2
Analog
Power(1.2V)
Power Pin
H5 AVDD33_1
Analog
Power(3.3V)
Power Pin
K4 AVDD33_3
Analog
Power(3.3V)
Power Pin
P2 FECFREQ
3.3V LVTTL
I/O,
5V-tolerance,
Slow slew,
2, 4, 6, 8mA
PDR,
75K pull-up
Frequency selection signal output, or LDD serial interface data or
12C SDA. The pin is spike-free at power-on stage.
R3 FECMOD
3.3V LVTTL
I/O,
5V-tolerance,
Slow slew,
2, 4, 6, 8mA
PDR,
75K pull-up
High frequency modulation mode selection signal output, or LDO
serial interface command enable. The pin is spike-free at power-
on stage.
M1 FEDMO
Analog
Output
Disk motor control output.
PWM output.
T4 FEEJECT_
3.3V LVTTL
I/O,
5V-tolerance,
12mA driving,
75K pull-up
Eject/stop key input, active low.
The pin is spike-free at power-on stage.
Alternate function : General IO.
K5 EQBIAS
Analog
Output
Exter Bias Connection for Circuits in EQRF Block & SATA Block.
The external resitor need meet the precision for SATA require-
ment. (23.1K, 1%)
V3 FEFG
3.3V LVTTL
I/O,
5V-tolerance,
12mA
PDR, 75K
pull-up
Motor Hall sensor input. The pin is spike-free at power-on stage.
L3 FEFMO
Analog
Output
Feed motor control. PWM output.
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. IC501 (MT8550L)
1-1. Pin Function
4-8
Pin Symbol Type Description
M2 FEFMO2
Analog
Output
Feed motor 2 control. PWM output.
M4 FEFMO3 Analog I/O
Feed motor 3 control. PWM output.
Alternative Function : Auxiliary servo input.
N1 FEFMO4 Analog I/O
Feed motor 4 control. PWM output.
Alternative Function : Auxiliary servo input.
B3 FOIN Analog Input
Input of Focusing Signal (Negative)
Alternative Function : Write RF Sum
A2 FOIP Analog Input
Input of Focusing Signal (Positive)
Alternative Function : Read RF Sum
K2 FOO
Analog
Output
Focus servo output. PDM output of focus servo compensator.
C1 FPDOCD Analog Input Laser Power Monitor Input for CD APC / Differential negative input
D2 FPDODVD Analog Input
Laser Power Monitor Input for DVD APC / Differential negative
input
N2 FEGAINSW1
Analog
Output
Read/Write gain switch. 1
Synchronous with WLDON signal
The pin is not allowed to pull-up in circuit layout.
N3 FEGAINSW2
Analog
Output
Read/Write gain switch. 2
Synchronous with WLDON signal
The pin is not allowed to pull-up in circuit layout.
P3 FEGAINSW3
Analog
Output
Read/Write gain switch. 3
Synchronous with WLDON signal
The pin is not allowed to pull-up in circuit layout.
T1 FEGIO0
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
LDD serial interface data. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
1. Internal monitored signal output
2. General IO
P4 FEGIO1
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
LDD serial interface CLK. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
1. Internal monitored signal output
2. General IO
T6 FEGIO10
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
PC RS232 serial receive data.
The pin is spike-free at power-on stage.
Alternate function :
1. High speed serial output port. (CLOCK)
2. Internal monitored signal output
3. LED Control Output. Initial 0 Output
4. General IO
T5 FEGIO11
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-up
PC RS232 serial transmit data.
The pin is spike-free at power-on stage.
Alternate function :
1. High speed serial output port. (Data)
2. Internal monitored signal output
3. General IO
4-9
Pin Symbol Type Description
R5 FEGIO12
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-up
High speed serial output port.(CLOCK) The pin is spike-free at
power-on stage.
Alternate function :
1. PC RS232 serial receive data.
2. Internal monitored signal output
3. SATA stagger spin up input control
4. General IO
V4 FEGIO13
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-up
High speed serial output port.(Data)
The pin is spike-free at power-on stage.
Alternate function :
1. PC RS232 serial transmit data.
2. Internal monitored signal output
3. General IO
T2 FEGIO2
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-up
General IO. The pin is spike-free at power-on stage.
Alternate function :
1. Input fatal_error from PUH
2. Input shock from shock sensor
3. SIDM
4. 12C SDA
5. Internal monitored signal output
P6 FEGIO3
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
LED Control Output. Initial 0 Output.
The pin is spike-free at power-on stage.
Alternate function :
1. Internal monitored signal output
2. General IO
U1 FEGIO4
Analog
Output
Read/Write gain switch 6
Alternate function :
1. LCD serial interface command enable.
2. LCD_DRV: Sqare wave output for LCD control.
3. Internal monitored signal output
4. General IO.
R4 FEGIO5
Analog
Output
Read/Write gain switch 7
Alternate function :
1. SIDM
2. LCD serial interface command enable.
3. Internal monitored signal output
4. General IO.
P5 FEGIO6
Analog
Output
Read/Write gain switch 8.
The pin is not allowed to pull-up in circuit layout
Alternate function :
1. SIDM
2. LCD serial interface command enable.
3. Internal monitored signal output
4. General IO.
U2 FEGIO7
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
General IO. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
4-10
Pin Symbol Type Description
T3 FEGIO8
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
General IO. The pin is spike-free at power-on stage.
Alternate function :
1. SIDM
2. Input ASP_BUSY.
3. Input 25M oscillator clock
4. 12C SCL
5. Internal monitored signal output
U3 FEGIO9
3.3V LVTTL
I/O,
5V-tolerance,
4, 8, 12, 16mA
PDR,
75K pull-down
General IO. The pin is spike-free at power-on stage.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
1. Internal monitored signal output
2. Spoke input
3. Power on reset input, high active.
4. General IO.
H6 HAVC
Analog
Output
Decoupling Pin for Reference Voltage of Main and Sub Beams
E1 INA Analog Input Input of Main Beam Signal (A)
E2 INB Analog Input Input of Main Beam Signal (B)
F1 INC Analog Input Input of Main Beam Signal (C)
F2 IND Analog Input Input of Main Beam Signal (D)
H3 INE Analog Input Input of Main Beam Signal (E)
H4 INF Analog Input Input of Main Beam Signal (F)
G2 ING Analog Input Input of Main Beam Signal (G)
G4 INH Analog Input Input of Main Beam Signal (H)
U4 FELIMIT_
3.3V LVTTL
I/O,
5V-tolerance,
12mA,
75K pull-up
Sledge Inner Limit Input. Active Low.
The pin is spike-free at power-on stage.
Alternate function :
1. Internal monitered signal output.
2. General IO.
M6 FEMPXOUT1
Analog
Output
Multiplexer Output 1 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
Internal monitored signal output / General output.
M5 FEMPXOUT2
Analog
Output
Multiplexer Output 2 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
Internal monitored signal output / General output.
N4 FEMPXOUT3
Analog
Output
Multiplexer Output 3 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
Alternate function :
Internal monitored signal output / General output.
P1 FEOSCEN
3.3V LVTTL
I/O,
5V-tolerance,
Slow slew,
2, 4, 6, 8mA
PDR,
75K pull-up
High frequency modulation enable signal output, or LDD serial in-
terface CLK or 12C SCL. The pin is spike-free at power-on stage.
4-11
Pin Symbol Type Description
U6 FEPLAY_
3.3V LVTTL
I/O,
5V-tolerance,
12mA,
75K pull-up
Play/pause key input, active low.
The pin is spike-free at power-on stage.
Alternate function : General IO.
J3 RFIN Analog Input Differential Input of AC Coupling RF SUM Signal (Negative)
J2 RFIN2 Analog Input Differential Input of AC Coupling RF SUM Signal (Negative)
J4 RFIP Analog Input Differential Input of AC Coupling RF SUM Signal (Positive)
J1 RFIP2 Analog Input Differential Input of AC Coupling RF SUM Signal (Positive)
L4 TLO
Analog
Output
Tilt servo output
W1 FETRAYIN_
3.3V LVTTL
I/O,
5V-tolerance,
12mA,
75K pull-up
Tray_is_in Input. A Logical Low Indicates the Tray is IN.
Feedback Flag is from Tray Connector.
The pin is spike-free at power-on stage.
Alternate function : General IO.
W2 FETRAYOUT_
3.3V LVTTL
I/O,
5V-tolerance,
12mA,
75K pull-up
Tray_is_out Input.
A Logical Low Indicates the Tray is OUT.
Feedback Flag is from Tray Connector.
The pin is spike-free at power-on stage.
Alternate function : General IO.
W3 FETRAYPWM
Analog
Output
Tray PWM control output. Controlled by P
F4 TRINA Analog Input Input of Tracking Signal (A)
G3 TRINB Analog Input Input of Tracking Signal (B)
G4 TRINC Analog Input Input of Tracking Signal (C)
G5 TRIND Analog Input Input of Tracking Signal (D)
K1 TRO
Analog
Output
Tracking servo output. PDM output of tracking servo compensa-
tor.
K6 V14
Analog
Output
Output of voltage eference (1.4V)
D1 VDAC0
Analog
Output
Output of General DAC
G6 FVREF
Analog
Output
Output of Voltage Reference
G2 VRDCO
Analog
Output
Output Voltage of Laser Diode Control in Read APC
E3 VWDC1O
Analog
Output
Output Voltage 1 of Laser Diode Control in Write APC
A1 VWDC2O
Analog
Output
Output Voltage 2 of Laser Diode Control in Write APC
B1 VWDC3O
Analog
Output
Output Voltage 3 of Laser Diode Control in Write APC
4-12
2. IC704 (R2A30209SP-W02Z)
: SPINDLE MOTOR AND 6CH ACTUATOR DRIVER
2-1. Block Diagram
4-13
2-2. Pin Function
PIN NO SYMBOL FUNCTION
1 SPIN Spindle control voltage input
2 SL1IN Slide control voltage input 1
3 SL2IN Slide control voltage input 2
4 SPLIM Input terminal for spindle current limit
5 VM2 Motor Power Supply 2(for Slide)
6 SL2+ Slide non-inverted output 2
7 GND GND
8 SL2- Slide inverted output 2
9 SL1+ Slide non-inverted output 1
10 SL1- Slide inverted output 1
11 GND GND
12 U Motor drive output U
13 V Motor drive output V
14 W Motor drive output W
15 TSDFLG TSD ag output
16 COMMON Motor common
17 IPRO2 Input terminal for ACT2 current protect
18 SLLIM Input terminal for slide current limit
19 FG Frequency generator output
20 EN1 Input terminal for enable 1
21 EN2 Input terminal for enable 2
22 VM1 Motor Power Supply 1(for Spindle)
23 SPGS Input terminal for gain select SPM
24 IPRO1 Input terminal for ACT13 current protect
25 ACGS Input terminal for gain select ACT
26 VM3 Power Supply3(for Loading)
27 LO+ Loading non-inverted output
28 LO- Loading inverted output
29 GND GND
30 ACT2- ACT2+ inverted output
31 ACT2+ ACT2+ non-inverted output
32 5VCC 5V Power Supply (for FS,TS,TL)
33 GND GND
34 ACT1+ ACT1 non-inverted output
35 ACT1- ACT1 inverted output
36 ACT3+ ACT3 non-inverted output
37 ACT3- ACT3 inverted output
38 ACT3IN ACT3 control voltage input
39 ACT2IN ACT2 control voltage input
40 ACT1IN ACT1 control voltage input
41 LOIN Loading control input
42 REF Reference voltage input
4-14
NO. LPC-A11V Description Detail Function
1 FCS2+
ACT
FOCUSING2+
2 FCS2- FOCUSING2-
3 TRK+ TRACKING+
4 FCS1+ FOCUSING1+
5 TRK- TRACKING-
6 FCS1- FOCUSING1-
7 A-
CMU
SHIFTER
Stepping Motor A- Terminal
8 B- Stepping Motor B- Terminal
9 A+ Stepping Motor A+ Terminal
10 B+ Stepping Motor B+ Terminal
11 PGND
PDIC
GND for PDIC
12 NC PDIC BD Output Switch Port
13 VCC_LG HFM VCC
14 A A output
15 B B output
16 C C output
17 D D output
18 SA SA output
19 SB SB output
20 SC SC output
21 SD SD output
22 NC PDIC BD Output Switch Port
23 RF+ RF (+) output for BD and DVDCD
24 RF- RF (-) output for BD and DVDCD
25 SW2 PDIC BD Output Switch Port
26 SW1 PDIC BD Output Switch Port
27 VREF_PD PDIC Reference Supply Terminal 2.1V
28 PD_VCC PDIC Power Terminal 5V
29 PGND GND for PDIC
30 SW 2-Wavelength PDIC DVD/CD/Sleep Change over SW
31 GND
LD
HFM IC
Monitor
GND for LD and HFM IC
32 LDI_BD LD control for LD, BD
33 LDI_CD LD control for LD, CD
34 LDI_DVD LD control for LD, DVD
35 GND GND for LD and HFM IC
36 TEMP Thermistor
37 VCC VCC for HFM IC
38 MON_CD/DVD Monitor output for DVD and CD
39 MON_BD Monitor output for BD
40 SEL_DVD Select input for DVD Monitor (L: enable)
41 SEL_CD Select input for CD Monitor (L: enable)
42 GND GND for LD and HFM IC
43 GND GND for LD and HFM IC
44 GND GND for LD and HFM IC
45 GND_BDPD GND for Back monitor PD, BD
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LPC-A11V)
4-15
BLOCK DIAGRAM
OPU
Ethernet
7.1 CH Audio
2 CH Audio
S/PDIF
HDMI 1.3
Component
CVBS
DVO
USB 2.0
Motor
Driver
USB
PORT
NAND
1GB
NOR
1MB
DDR2
384MB
Audio
DAC
MT8550
HD+SD decode
800 MHz ARM11
400 MHz Audio DSP x 3
HDMI 1.3
Ethernet
Monitor
4-16
MEMO

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