Telecom Business Analyst Oracle Certified Associate (OCA) Associate Member, Bangladesh Computer Society (BCS) Associate Member,

The Institution of Engineers, Bangladesh (IEB) Mailing Address: Pink City (5th Floor), Road-103, Plot-15, Gulshan-2, Dhaka 1212 Mobile: 01610001907, Email: minhajrk@gmail.com, alt Email: admin@amarpata.com URL: http://www.amarpata.com/about/, http://www.linkedin.com/minhajrk/

MINHAJUR RAHMAN KHAN

Objective
To build up my career in any multinational organization where I can show my immense aspiration to prove myself as a ethical, sincere, energetic, analytical and innovative person through extensive hard working, challenging project, integrity, dedication and innovative ideas.

Awards and Honors

Airtel Team Award in August 2010 Oracle Certified Associate (OCA) in June 26, 2010 1st Place in Intra DUET Programming Contest-2007 1st Place in Intra DUET Programming Contest-2006 4th Place in the Admission Test of CSE, DUET, Gazipur 2nd Place in Diploma in Computer Engineering 1st Place at IT-COM Software Karukaj, Computer Jagat (November, 2001) 4th Place in the 20th National Science and Technology Week 1997 3rd Place from ELC, DUET, Gazipur on General Spoken English Course

Strengths/Expertness
Ethical, honest, sincere, punctual, self-motivated, hard worker Organizing and orientation people Decision making in the critical situation Project management under CMMi-iii or any organizational defined process independently or with team Business analysis from different angle and forecasting Business report/process improvement with innovative ideas Resolving the analytical problem in efficient way Analytical business report representation from any kind of critical raw data Complex & efficient reusable query design in Oracle/SQL Server/MySQL/DB2 DBA experience of Oracle/SQL Server Strong knowledge on advanced MS Excel data processing and presentation (MS Power Point) & reporting in standard and analytical or custom format Vast knowledge on automation most of the manual things using DTS/SSIS/Programming language Sound knowledge on information technology 11+ years experience of programming with N-Tier technology Sound knowledge on OSS client/MINSAT server-client data processing Ability to work in new technology/environment within shortest period of time

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Job Experiences
Designation Department Organization Date Responsibility
Executive Business Intelligence Business Intelligence, Marketing Division airtel bangladesh limited June 01, 2011 to till date *Regular & Ad-Hoc business analysis (Revenue, MOU & MOU pattern, NREC, MREC, DREC, Gross Add, Winback, Churn, VLR attach, recharge (pre & post) & hourly recharge pattern (pre & post), collection (post), interaction(hourly), business impact etc) and forecasting of the marketing function *Regular tracking of segmented (prepaid/postpaid) voice, data, vas analysis and reporting *Main Account(MA) & Dedicated Account(DA) usages analysis *Normal customer vs VOIP customer usages pattern analysis *Interconnect (ICX & Bilateral) revenue, Voice (Call & MOU), SMS, MMS analysis, tracking & reporting *Country-wise ISD revenue(Voice & SMS), interaction analysis and reporting *Business report/process improvement and automation *Large scale of data analysis from RAW data/Oracle/SQL Server *Implementation of change request on in-house software(custom SMS), solution(Number Management Portal) etc *Management/Implement Intranet Solution *Manage/ Administration SQL Server 2000/ SQL Server 2008/ Oracle10g/ Windows Server 2003/Windows IIS 2.0 *Implemented daily tracking of recharge pattern to hourly pattern for depth level analysis *Added more features in the regular reporting to make more visible, understandable and for decision making *Improved the existing SIM profile information system and made an integration & automation to improve the process, cost & work load *Implemented Change Request of the in-house software/solution *Took challenge and successfully re-implemented oracle database environment for regular tracking and analysis for the team *Automation SIM Profile Information Management *BI Project, airtel bangladesh limited (under progress) Senior Officer Business Intelligence Business Intelligence, Marketing Division airtel bangladesh limited April 19, 2011 to May 31, 2011 *Regular & Ad-Hoc business analysis (Revenue, MOU & MOU pattern, NREC, MREC, DREC, Gross Add, Winback, Churn, VLR attach, recharge (pre & post) & hourly recharge pattern (pre & post), collection (post), interaction(hourly), business impact etc) and forecasting of the marketing function *Regular tracking of segmented (prepaid/postpaid) voice, data, vas analysis and reporting *Normal Customer vs VOIP customer usages pattern analysis *Interconnect (ICX & Bilateral) revenue, Voice (Call & MOU), SMS, MMS analysis, tracking & reporting *Country-wise ISD revenue(Voice & SMS), interaction analysis and reporting *Business report/process improvement and automation *Implementation of change request on in-house software(custom SMS), solution(Number Management Portal) etc

Achievement

Project Designation Department Organization Date Responsibility

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Achievement

*Maintaining daily tracking of Erlang pattern to hourly pattern for depth level analysis *Re-implemented regular postpaid segmented tracking *Network problem vs. revenue loss analysis CC Analyst (Officer) Support Experience, Customer Care Division airtel bangladesh limited December 1, 2010 to April 18, 2011 *Regular Business Tracking & analysis, reporting & presentation of Contact Center, Business Center, Support Center, Quality Assurance *Reason-wise segmented call /interaction /task /agent performance /service quality analysis *Specific dept analysis for call /interaction /task /agent performance /service quality *Repeated call/interaction/task analysis * Automation most of the manual report into automated intranet portal to reduce work-load *In-house software development for different team, department of the division for faster process & activities *Able to manage project/work in efficient way and independently *Expert in customer care functional business analysis *Reorganized & restructured of the Customer Care Portal (airtelcs) *Document uploading system for the Customer Care Portal (airtelcs) CS Analyst (MT) Support Center, Customer Service Division Warid Telecom International Limited April 15, 2009 to November 30, 2010 *Regular Business Tracking & analysis, reporting & presentation of Contact Center, Business Center, Support Center, Quality Assurance *Reason-wise segmented call /interaction /task /agent performance /service quality analysis *Specific dept analysis for call /interaction /task /agent performance /service quality *Repeated call/interaction/task analysis *Automation most of the manual report into automated intranet portal to reduce work-load *In-house software development for different team, department of the division for faster process & activities *Expertness in customer care functional business analysis *Able to manage project/work in efficient way and independently *Expert to process large scale of data in Oracle/SQL Server *Expert in advanced data processing in Excel and presentation in PP *Expert in critical RAW data processing and able to make it any kind of reporting format *Expert in IN/MINSAT client technology and able to save million of taka per year for the mobile operator company *Learn OSS technology independently from Ericsson documentation and newly developed Online OSS (HLR/HTRAN) client solution 2nd time and saving million of taka per year for the mobile operator company *Established most of the manual reports in automated way *Established many critical reports and innovative solutions which are saving both time and cost Online OSS [V 1.0 to 2.1] for airtel (client tools for OSS) Customer Care Archive [V 1.0] for CCD (online reporting portal)

Designation Department Date Responsibility

Achievement Project Designation Department Organization Date Responsibility

Achievement

Project

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Online Quiz Management System [V 1.0] for arc Online Quiz Management System [V 1.0 to V 2.1] for CCD TABS Macro Manager Admin & Client [V 1.0 to V 3.0] for CCD Redesign Electronic Document Management System [V 2.0] for DTC Address Verification Form Management System [1.0] for DTC Task Evaluation Management System [V 1.0] for SQE 786, 777 & C&C -Call Evaluation Management System [V 1.0] for SQE Email Evaluation Management System [V 1.0] for SQE Corporate Number Request Management System [V 1.0] Site Information(Up/Down) Management System [V 1.0] for CCD Supervisor Evaluation System [V 1.0] for SC Dept Employee Information Management System [V 1.0] for CCD Task Management System of Corporate Customer Care Team Task Management System for Training & BA Team Many survey/search portal for Marketing Division and CCD Designation Department Organization Date Responsibility Software Developer Software Development DataSoft Systems Bangladesh Limited June 24, 2008 to April 14, 2009 *Software development(coding) following CMMi-iii process *Maintain BRD, SRS, HLD, LLD, RTM according to CMMi-iii *Design business Layer & corresponding UI layers *Unit testing, integration testing, bug fixing of the developed code *Design & develop security part of MRA-PMS, Web Based Fixed Asset Management & Fixed Asset Register for AB Bank *Database design in Oracle(9i), SQL Server(2005,2000), MySQL(5.0) *Source Code/Document Management/ Versioning by MS Source Safe(2005,6.0) *Able to work under CMMi Level-3 or any organizational process *Able to use and make N-Tier technology in .NET *Expert to design software from HLD to LLD following SDLC *Able to synchronize data between different database *Expert to develop/manage using international standard coding style *Expert to design complex Report using Crystal Report *Expert to design complex query in Oracle, MS SQL Server, MySQL *Information System of MRA of MRA, People's Republic of Bangladesh *PMIS Database Synchronization Tool for PACC, Ministry of Establishment, People's Republic of Bangladesh (OracleMySQL) *Web Based Fixed Asset Management & Fixed Asset Register for AB Bank *Court Management Information System for High Court, People's Republic of Bangladesh

Achievement

Project

Self Developed Software/Web Solution

Software Brainsoft Stock Market Assistant [ V 1.0] Special solution for portfolio management/analysis and auto alert system Brainsoft Communication Assistant [ V 1.0] Specially advanced solution for SMS/Email communication Brainsoft Personal Assistant [ V 1.0] Special solution for personal accounts/information/daily needs management Brainsoft Hafijia Madrasah Management System [ V 1.0] Brainsoft Money Transfer System [ V 1.0] Brainsoft Antivirus [V 1.0 to 3.0] Special solution for protecting

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Web Solution

virus from pendrive Brainsoft Abbreviation Dictionary copyright 2005 Minhajur Rahman Khan Besides these there many solutions are developed to reduce daily operation e.g Flat File Splitter, Flat File Merger, File Packer, PDF File Page Counter, SIM BOX Data Processor, Brainsoft Bulk Data Processor, Brainsoft Database Utility etc. http://www.amarpata.com http://www.btec.edu.bd [Presently discontinue] http://www.duet.ac.bd [Developed under Head of CSE] http://www.bdgoldenproperty.com[Presently discontinue]

Training
Courses Oracle9i DBA CMMi-iii V 1.2 ISP Setup Using Linux (DNS/Web/Mail Server) CCNA(1,2,3,4) General Spoken English Turbo C Visual Basic 6.0 MS SQL Server 7.0 Oracle 8i Sun Java Duration 07-Nov-09 to 26-Jun-10 01-Nov-08 to 31-Dec-08 10-Oct-06 to 04-Dec-06 2005-2007 03-Jul-04 to 04-Sep-04 10/08/2000-15/10/2000 17/10/2000-30/01/2001 02/02/2001-05/04/2001 10/04/2001-06/06/2001 07/06/2001-15/09/2001 Institute IBCS-PRIMAX Software(Bangladesh) Ltd DataSoft Systems Bangladesh Limited Dhaka University of Engineering & Technology, Gazipur DUET, Gazipur English Language Club (ELC), DUET, Gazipur Institute of Information Technology (IIT), Lalmatia, Dhaka.

Technical Skill
Programming/Scripting Language: C#/VB#.NET (2008,2005,2003), VB (6.0), Visual C++ (6.0), Turbo C/C++ (5.0, 3.0), ASP.NET (3.5,2.0,1.0), AJAX, J2EE, PHP, HTML, DHTML, XML, JS etc RDBMS/DBMS: Oracle (10g, 9i, 8i), MS SQL Server (2008, 2005, 2000), MySQL (5.0, 4.0), Sybase SQL Server (11.0), IBM DB2(9.7.4), MS Access(2010, 2007, 2003, 97) Operating System: Oracle Enterprise Linux 5.0, Red Hat Linux (9.0,7.0),Windows Server ( 2003 SP2,2003 SP1,2000), Windows (XP SP3, XP SP2, XP SP1, ME, 98), DOS etc Documantation/Reporting/Analytical/Representation/Graphics Tools: Crystal Report (10.0, 9.0, 8.5,8.0), Active Reports 1.1, Data Report, Office (2010, ), MS Visio 2003, MS Project 2003, Edraw Max 5.1, Adobe PhotoShop (CS3, CS2,8.0,7.0) etc 3rd Party Tools: MS Visual Source Safe (2005, 6.0), Visual Studio (2008, 2005), Toad for Oracle (9.5, 8.6, 8.5, 7.6), SQLyog Community (8.3, 7.2), Notepad++ (5.9,4.5) etc

Educational Background
Masters of Business Administration (Finance) University Name East West University Total Credit 60 Result Continuing B.Sc in Computer Science and Engineering 2008 University Name Dhaka University of Engineering and Technology, Gazipur

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Total Credits Earned 140.5 Result 1St Class Diploma-in-Engineering (Computer Technology) Institute Name Dhaka Polytechnic Institute Board Bangladesh Technical Education Board (BTEB) Result 1St Division, 2nd Place (with Distinction marks) Higher Secondary Certificate (H.S.C) Institute Name Notre Dame College Board Dhaka Group Science Result 1St Division Secondary School Certificate (S.S.C) School Name Baghoon High School Board Dhaka Board Group Science Result 1st Division(Star Marks With 5 Letters)

2002

1998

1996

Personal Details
Fathers Name Mothers Name Date of Birth Place of Birth Nationality Religion Sex Blood Group Marital Status Permanent Address Language Proficiency : : : : : : : : : : Late Asadur Rahman Khan Mrs. Raushon Ara Khanom September 16, 1981 Gazipur, Bangladesh Bangladeshi (By Birth) Islam (Sunni) Male O+ Single Vill. & P.O-Baghoon, P.S- Kaligonj, District-Gazipur Post Code:1613, Bangladesh : English and Bengali

References Dr. Mohammad Abul Kashem Associate Professor & Head of the Dept. CSE, DUET, Gazipur Gazipur-1700 Bangladesh Email: drkashemll@duet.ac.bd Mobile: +8801199117213

Ahasun Habib Aranya Head Business Intelligence, Marketing airtel bangladesh limited Pink City (5th Floor) Road-103, Plot-15 Gulshan-2, Dhaka 1212, Bangladesh Email: ahasun.habib@bd.airtel.com Mobile:+8801610002777

The information above described in brief and details information is available in the http://www.amarpata.com/about/. I authorize the verification of any or all information listed above. ................................................ (Minhajur Rahman Khan) Date: January 14, 2012

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