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HNG DN P DNG ISO 9000: 2000

Mc ch ca ti liu Khi nim Cht lng Qun l cht lng Qun l cht lng theo tiu chun ISO 9000:2000 Kinh nghim p dng ISO 9000:2000 ti cc doanh nghip Vit Nam Cc bc xy dng v p dng h thng qun l cht lng Mt s cu hi thng gp

1. Mc ch ca ti liu Ti liu ny gip cc doanh nghip c nhng khi nim tm tt v cht lng v qun l cht lng, qun l cht lng theo tiu chun quc t ISO 9000:2000, mt s kinh nghim p dng ISO 9000:2000 ti cc doanh nghip Vit Nam, cc bc tin hnh xy dng h thng qun l cht lng hiu qu cng nh gii p mt s cu hi thng gp. 2. Cht lng v qun l cht lng 2.1. Khi nim cht lng. Bn s dng t cht lng thng xuyn trong cuc sng hng ngy ca bn. Khi bn ni sn phm no c cht lng ngha l sn phm lm bn hi lng. Khi bn tri nghim vi mt sn phm ca mt nh sn xut no v bn cm thy hi lng, bn s mua tip khi c nhu cu, sn sng s dng cc sn phm khc ca cng nh sn xut. Thm na, bn cn vui v gii thiu cho bn b ngi thn h cng s dng. Hon ton ngc li nu bn khng hi lng vi sn phm ca ai . Cho nn s hi lng ca khch hng l trng yu cho s thnh cng ca cc doanh nghip. Doanh nghip thnh cng l doanh nghip to c nhiu khch hng hi lng. Doanh nghip khng lm khch hng hi lng sm hay mun cng phi ri b thng trng. Vy cht lng l g? Chng ta thng nhn bit ci g l cht lng v ci g l khng cht lng, nhng s kh khn ni r cht lng l g. Cng nh khi ni v sc p. Thng thng chng ta dng cc t sau m t cht lng hng ha: Tt Bn p Gn nh Sch s C mi d chu Ngon B dng An ton n gin Tin nghi Cn i vi dch v: ng tin cy Thun tin Lch thip Linh hot Chuyn nghip An ton D vn hnh D s dng Nng sut cao Nhiu tnh nng D ph hp vi iu kin s dng Tit kim D kim tra, kim nh D bo dng D sa cha D tm ph tng thay th D truy tm ngun gc D vn chuyn, D xp t Kh chy n Khng c hi Khng gy n o t kh thi & cht thi D tiu hy sau khi ht hn s dng

Khung cnh ph hp Trung thc Chnh xc Nhanh nhy Sn sng phc v

C nng lc Hiu sut Hiu qu

Sau y l mt s nh ngha v cht lng.


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Tha mn nhu cu ca khch hng (Edwards Deming) Thch hp s dng (J.M. Juran)

Nu chu kh suy ngh, chng ta s nhn thy cc nh ngha ny khng ton din. V d nh ngha ca E.Deming, cht lng l Tha mn nhu cu ca khch hng, s p dng nh th no nu nh ti t thit k cho ring mnh mt ngi nh? y chng c khch hng no c (hay ti l khch hng ca ti?!), chng nh bn thit k ca ti khng nn cht lng? Hoc nh ngha ca J.M. Juran, sn phm cht lng l sn phm Thch hp s dng; mt chic bn l c th thch hp l qun o nhng tiu tn rt nhiu in nng liu c phi l chic bn l cht lng. ISO a ra nh ngha ton din v Cht lng: Mc ca mt tp hp cc c tnh vn c p ng cc yu cu. (3.1.1, ISO 9000:2000). Chng ta ch rng nh ngha ny khng cp n mt thc th c th no, c th gn vi bt c iu g sn phm, qu trnh hay h thng. Khi ni v cht lng, phi gn vi mt thc th nht nh nh: sn phm, dch v, qu trnh, dy chuyn, h thng, t chc... nh ngha trn cng nh khng nht thit ch gn lin vi khch hng. Cc yu cu c th l ca khch hng, ni b cng ty, nh cung ng, nh ti tr, chnh ph, cng ng x hi bn ngoi... 2.2. Sn phm. Qu trnh. H thng.

Khch hng, ni chung, ch quan tm n cht lng ca hng ha v dch v m h mua vo. Nhng tn ti v pht trin doanh nghip phi lm n c li, ngha l lm sao lin tc to ra v sn xut cc sn phm v dch v lm khch hng hi lng vi chi ph hiu qu. Khi nim cht lng c th m rng ra, t cht lng sn phm sang cht lng ca cc qu trnh, h thng v t chc. Mt sn phm cht lng l sn phm p ng yu cu ca khch hng. Mt qu trnh cht lng l qu trnh sn xut ra cc sn phm cht lng ng thi p ng cc yu cu v nng sut & tnh hiu qu. T chc cht lng l t chc to ra cc kt qu p ng yu cu ca tt c cc bn lin quan. Cc bn lin quan bao gm khch hng, cc thnh vin ca t chc, cc c ng, cc nh cung cp, cc nh ti tr, cng ng v x hi, nh nc. Chng ta vn thng s dng khi nim cht lng theo ngha hp ca t l cht lng hng ha m mt doanh nghip bn ra th trng. Tuy nhin cht lng ca hng ha khng t nhin m c, m l kt qu ca cc h thng cc qu trnh c cht lng ca mt doanh nghip. H thng cc qu trnh bao gm hoch nh chin lc, qun l iu hnh, cc qu trnh tc nghip nh Marketing, bn hng, s l n hng, cung ng, thanh ton v dch v khch hng v cc qu trnh h tr nh ti chnh, nhn s, bo m my mc thit b & c s vt cht, thng tin, quan h vi cc i tc bn ngoi. Cht lng theo ngha rng Cht lng ton din (TQM) l khi nim bao trm tt c mi hot ng ca mt doanh nghip. Mt t chc cht lng ton din l mt t chc m mi hot ng u cht lng, theo ng nh phng chm Lm ng cc vic ng, ngay t u.

3.

Qun l cht lng

Nh trn chng ta trnh by, cht lng c th gn lin vi sn phm, dy chuyn, qu trnh, h thng, t chc... Qun l cht lng, nh vy, c th bao trm tt c cc hot ng ca mt t chc. H thng qun l cht lng, theo ngha rng, chnh l h thng qun l ton din ca mt t chc, bao gm c cc qu trnh nh hoch nh chin lc, lp k hoch kinh doanh, theo di, gim st, tip th, bn hng, thc hin n hng, cung ng, dch v khch hng cc qu trnh h tr nh nhn s, ti chnh & k ton, qun l my mc thit b, c s vt cht, qun l mi trng, sc khe v an ton, qun l quan h vi cc i tc bn ngoi, qun l thay i v ci tin. Tuy nhin, doanh nghip c th thit lp h thng qun l cht lng tng phn, cho cc nhm hot ng ring, v d h thng qun l cht lng theo phm vi p dng ca ISO 9001:2000 cho cc hot ng lin quan trc tip n cht lng ca sn phm dnh cho khch hng. Qun l cht lng bao gm cc bc hoch nh, thc hin, kim tra v ci tin (Vng quay Deming, PDCA. P: Planning, D: Do, C: Check. A: Act) 3.1. Hoch nh. Hoch nh h thng qun l cht lng bao gm cc bc sau: a) Xc nh nhu cu v mong i ca khch hng v cc bn quan tm khc; b) Thit lp cc chnh sch v mc tiu p ng cc nhu cu v mong i ; c) Hoch nh cc qu trnh to ra cc kt qu t c cc mc tiu. 3.2. Thc hin a) Cung cp cc ngun lc vn hnh cc qu trnh b) Vn hnh cc qu trnh 3.3. Kim tra a) Kim tra theo di sn phm b) Kim tra theo di vn hnh ca cc qu trnh c) Kim tra vic t cc mc tiu d) Kim tra nng lc ca cc qu trnh v h thng. 3.4. Ci tin a) Ci tin thng xuyn b) i mi t ph.

4. 4.1.

Qun l cht lng theo b tiu chun ISO 9000:2000 Gii thiu chung

ISO 9000 l b tiu chun v h thng qun l cht lng. B tiu chun ny bao gm cc tiu chun:
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ISO 9000:2000 : H thng qun l cht lng C s v t vng. ISO 9000:2000 m t c s ca cc h thng qun l cht lng v quy nh cc thut ng dng trong cc h thng qun l cht lng thuc nhm ny ISO 9001:2000 : H thng qun l cht lng Cc yu cu. ISO 9001:2000 quy nh cc yu cu i vi h thng qun l cht lng khi mt t chc mun chng t nng lc ca mnh trong vic cung cp cc sn phm p ng cc yu cu ca khch hng v cc yu cu ch nh tng ng v nhm nng cao s tha mn ca khch hng. y l tiu chun c s dng nh gi h thng qun l cht lng ca mt t chc v cp chng ch ph hp. ISO 9004:2000 : H thng qun l cht lng Hng dn ci tin. ISO 9004:2000 cung cp cc hng dn xem xt, ci tin tnh hiu lc v hiu qu ca h thng qun l cht lng. B tiu chun ny m rng mc tiu nhm ti l tha mn khch hng v c cc bn lin quan.

tn dng ti a cc li ch ca b tiu chun, cc t chc nn s dng cc nguyn tc, yu cu, hng dn ca c ba tiu chun ny (khng ch tiu chun ISO 9001:2000) thit lp nn h thng qun l cht lng. ISO 9001:2000 l tiu chun dng nh gi. Mt h thng qun l cht lng ph hp vi tiu chun ISO 9001:2000 l mt h thng c thit lp, c vn bn ha v phi chng t c tnh hiu lc (a c bng chng khch quan, c th kim tra xc nhn) trong vic duy tr thc hin, lin tc ci tin v p ng cc yu cu ca khch hng. Cc yu cu ca ISO 9001:2000 bao gm:
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Yu cu chung i vi h thng qun l cht lng (Mc 4, ISO 9001:2000) Yu cu i vi vai tr v trch nhim lnh o (Mc 5, ISO 9001:2000) Yu cu i vi cc qu trnh qun l ngun lc (Mc 6, ISO 9001:2000) Yu cu i vi cc qu trnh to sn phm (Mc 7, ISO 9001:2000) Yu cu i vi cc qu trnh o lng, phn tch, ci tin (Mc 8, ISO 9001:2000) Cc nguyn tc ca qun l cht lng ca ISO 9000:2000.

4.2.

a. Hng vo khch hng. Mi t chc u ph thuc vo khch hng ca mnh v v th cn hiu cc nhu cu hin ti v tng lai ca khch hng, cn p ng cc yu cu ca khch hng v c gng vt cao hn s mong i ca h. b. Vai tr ca lnh o. Lnh o thit lp s thng nht gia mc ch v phng hng ca t chc. Lnh o cn to ra v duy tr mi trng ni b c th hon ton li cun mi ngi tham gia t cc mc tiu ca t chc. c. S tham gia ca mi ngi. Mi ngi tt c cc cp l ct li ca mt t chc v vic huy ng h tham gia y s gip cho vic s dng nng lc ca h v li ch ca t chc. 5

d. Cch tip cn theo qu trnh. Kt qu mong mun s t c mt cch hiu qu khi cc ngun lc v cc hot ng c lin quan c qun l nh mt qu trnh. e. Cch tip cn theo h thng i vi qun l. Vic xc nh, hiu v qun l cc qu trnh c lin quan ln nhau nh mt h thng s em li hiu qu v hiu sut ca t chc nhm t cc mc tiu ra. f. Ci tin lin tc. Ci tin lin tc cc kt qu thc hin phi l mc tiu thng trc ca t chc. g. Quyt nh da trn s kin. Mi quyt nh c hiu lc c da trn vic phn tch d liu v thng tin. h. Quan h hp tc cng c li vi ngi cung ng. T chc v ngi cung ng ph thuc ln nhau v mi quan h cng c li s nng cao nng lc ca hai bn to ra gi tr. S thu hiu v p dng 8 nguyn tc ny thng sut v ngay t u, k t khi bt u thit lp n duy tr v lin tc ci tin h thng qun l cht lng l yu t quyt nh s thnh cng ca h thng qun l cht lng. Nguyn nhn gc r ca s km hiu qu ca cc h thng qun l cht lng thng nm trong vic b qua khng p dng mt hay nhiu nguyn tc trong 8 nguyn tc ny. 4.3. Cch tip cn theo qu trnh (Process Approach)

ISO 9000 khuyn khch p dng cch tip cn theo qu trnh (iu 2.4, Tiu chun ISO 9000). Nguyn tc Cch tip cn theo qu trnh pht biu: Kt qu mong mun s t c mt cch hiu qu khi cc ngun lc v cc hot ng c lin quan c qun l nh mt qu trnh hiu cch tip cn theo qu trnh, c th tham kho m hnh di y:

HTQLCL ISO 9000:2000 QU TRNH CI TIN LIN TC

Khch hng & cc bn lin quan Cc yu cu

Trch nhim lnh o

Qun l ngun lc

o lng, phn tch, ci tin

u vo

To sn phm

u ra

Sn phm 6

Khch hng & cc bn lin quan Cc yu cu

Qu trnh l chui cc hot ng c lin quan vi nhau c tin hnh theo mt trnh t hp l to ra cc kt qu/sn phm c gi tr cho t chc. Ni mt cch nm na, qu trnh l dy chuyn sn xut ra nhng sn phm hu ch dnh cho khch hng bn ngoi hay khch hng ni b. Vit Nam vn thng hay nhm ln gia hai khi nim Quy trnh v Qu trnh. Qu trnh (Process) theo nh ngha ca ISO 9000 l: Tp hp cc hot ng c lin quan n nhau bin u vo thnh u ra. (ISO 9000:2000, 3.4.1) Quy trnh/th tc (Procedure): Cch thc c th tin hnh mt hot ng hay qu trnh (ISO 9000:2000, 3.4.5) Khi vit ra mt quy trnh vn hnh qu trnh no , mc ch ca chng ta l quy nh mt cch thc tt nht vn hnh qu trnh v yu cu phi tun th theo. Nh th chng ta nn quy nh tt c cc yu t lin quan n qu trnh nh cc bc phi thc hin, cc u vo, u ra, nng lc & hnh vi con ngi, nng lc my mc thit b & c s h tng, thng tin... Tuy nhin trong nhiu h thng qun l cht lng ISO 9000:2000, th tc ch c hiu l trnh t cc bc thc hin cng vic; lm xong bc A, chuyn qua cc bc, B, C...Cch hiu ny hn ch rt nhiu li ch ca phng php qun l theo qu trnh m ISO 9000:2000 khuyn khch s dng.

5.

Kinh nghim p dng ISO 9000:2000 cc doanh nghip Vit Nam

Tuy da trn nhng cm nhn thng thng v t duy hp l, n gin nhng vic xy dng v p dng h thng qun l cht lng theo tiu chun ISO 9000:2000 (HTQLCL ISO 9000:2000) gy khng t kh khn cho cc t chc Vit Nam. Mc d c gn 6000 t chc Vit Nam t chng ch ISO 9001: 2000, nhng c th ni li ch mang li cn l vn gy nhiu tranh ci. Thay v l cng c hu hiu t chc hiu qu hn, nhiu HTQLCL ISO 9000:2000, ngoi tm chng ch treo tng, li l gnh nng cho cc t chc. C 7 nguyn nhn chnh cho s km hiu qu ca cc h thng qun l cht lng: a) Hiu khng ng bn cht ca ISO 9000:2000. So vi phin bn nm 1994, b tiu chun ISO 9000:2000 c nhng thay i v bn cht. c bit, nu nh ISO 9000:1994 nhn mnh n vic thit lp cc th tc (Procedure Approach) th ISO 9000:2000 li yu cu p dng qun l qu trnh (Process Approach) (xem 4.3). Tuy nhin rt nhiu h thng qun l cht lng vn p dng t duy c, ngha l t nng vo vic lp nn cc th tc nhiu khi khng nhm mc ch no c. b) Thiu vai tr ca cp lnh o cao nht. Ti rt nhiu doanh nghip, cp lnh o cao nht ngi tham gia trc tip vo d n thit lp h thng qun l, v ch cam kt bng ming, qua loa, i khi. Thiu s cam kt ca cp lnh o cao nht lm gim ng lc ca nhm thc hin d n v nhng ngi p dng. Hai kt qu khc nhau khi p dng ISO 9000:2000
T chc ca bn

T chc ca bn

c) Qun l d n khng tt. Thit lp h thng qun l l cng vic mi m i vi cc doanh nghip Vit Nam. Nhiu d n c qun l khng tt do cc nguyn nhn sau: Mc ch v mc tiu ca d n khng c xc nh r rng, nhn s ca nhm iu hnh d n khng ph hp, k hoch trin khai, vai tr, trch nhim khng r rng, qu trnh theo di, kim tra, gii trnh, bo co v trao i thng tin khng hiu qu. d) H thng khng c thit k tt. Nhiu trng hp, do qu chm ch vo mc tiu nhn chng ch ISO 9001:200 nn nhiu h thng khng tp trung vo mc ch chnh ca h thng qun l cht lng l gip doanh nghip t cc mc tiu kinh doanh. 8

e) Thiu s tham gia ca nhng ngi trc tip thc hin cng vic. Thc hin ISO 9000:2000 i vi nhng ngi trc tip thc hin cng vic l thng nht cc phng php lm vic tt nht, chnh thc ha cc phng php ny, tun th thc hin v lin tc tm cc phng php lm vic tt hn. Thng thng, nhng ngi trc tip thc hin cng vic l nhng ngi bit v c th thc hin nhng vic ny tt nht. Nhng trong rt nhiu d n thit lp h thng qun l cht lng, s tham gia ca nhng con ngi ny li b b qua. f) Qu trnh o to & trao i thng tin khng hiu qu. thc hin tt h thng qun l, hay mt cng vic c th no , nhn vin cn phi bit: Vic g cn phi lm? Ti sao phi lm? Lm nh th no? Hiu nh th no l thc hin tt cng vic? Trao i, tho lun, phn hi, gp nh th no? Theo di, kim tra nh th no? nh gi, ghi nhn v khuyn khch nh th no?

Trong nhiu doanh nghip tm quan trng ca qu trnh trao i thng tin ni b cha c nhn thc y . g) Thi quen c kh dt b. ISO 9000:2000 l mt cng c tt gip t chc qun l hiu qu hn cc hot ng kinh doanh ca mnh, tuy nhin, cng nh bt c iu g khc, bn phi thay i cch lm vic mi mong t c kt qu khc i. Thay i thi quen l mt qu trnh khng d dng.

6.

Cc bc thit lp v thc hin HTQLCL ISO 9000:2000

"Thc hin l mt qu trnh c h thng bao gm tho lun v thng nht v cc vn "Ci g phi lm?" v "Lm nh th no?", sau th bt tay lm mt cch quyt lit v bo m ch gii trnh nghim ngt" "K lut hon thnh cng vic" - Ram Charan & Larry Bossidy

1. nh hng chin lc v cc mc tiu ca Cng ty

2. Thit lp Chnh sch cht lng

7. Phn tch, nh gi cc qu trnh

3. Xc nh cc mc tiu cht lng

8. Tin hnh cc bin php ci tin

4. Thit lp h thng cc qu trnh (Bao gm c vic lp cc ti liu cn thit)

9. Xem xt nhu cu nh gi cp chng nhn C

5. Thc hin cc qu trnh

10. Tin hnh cc th tc nh gi

Khng

6. o lng tnh hiu qu v hiu lc ca cc qu trnh

11. Ci tin lin tc h thng qun l cht lng

7.

Mt s cu hi thng gp

Hi: ngha ca chng ch ISO 9001:2000 l g? Ti sao ti phi chi ph cho mt t chc bn ngoi vo nh gi h thng qun l cht lng ca ti? Tr li: ISO 9001 l tiu chun quc t quy nh cc yu cu i vi h thng qun l cht lng ca mt t chc. ngha ca chng ch chng nhn ph hp ISO 9001 l bn mun chng t cho khch hng nng lc ca bn trong vic p ng cc yu cu ca h. Hon ton t nguyn 10

(tuy nhin mt s khch hng, th trng i hi bn phi c chng ch ISO 9001 bn mi c th tham gia cung cp hng ha cho h). V cc khch hng ca bn kh c iu kin n doanh nghip bn kim tra bn ang sn xut hng ha v dch v cho h th no nn c nhng t chc c lp c t cch v nng lc xung phong lm thay cc dch v ny cho khch hng. Hi: Ti c th xy dng HTQLCL theo cc yu cu v hng dn ca B tiu chun ISO 9000:2000 m khng cn nh gi cp chng ch hay khng? Tr li: Hon ton c th. B tiu chun ISO 9000:2000 l s c kt cc kinh nghim qun l tin tin ca Th gii v rt hu ch cho bn thit lp mt HTQLCL nhm qun l tt hn cc hot ng ca bn m khng cn nh gi cp chng ch ISO 9001. Thm ch c nhiu ph phn rng vic nh gi cp chng ch ph hp ISO 9001 lm mo m bn cht v gim gi tr ca b tiu chun ny. Vn l bn x dng b tiu chun ny nh th no, l mc ch hay cng c? Hi: Ti c th copy HTQLCL ISO 9000:2000 ca mt n v hot ng trong cng mt lnh vc v c quy m tng ng v p dng trong doanh nghip mnh khng? Tr li: Bn c th tham kho (nu c cho php) nhng HTQLCL ISO 9000:2000 ca cc n v khc xy dng h thng qun l ph hp cho t chc mnh. Vic b nguyn xi mt h thng bn ngoi vo p dng cho doanh nghip mnh khng phi l tng hay. Khng phi h thng qun l ISO 9000:2000 no cng c xy dng tt, v, mt h thng tt cho doanh nghip ny c th li khng ph hp vi doanh nghip khc. Mt h thng qun l tt phi c xy dng trn c s v ph hp thc tin ca t chc bn (cc chnh sch, mc tiu, vn ha ca t chc, trnh , nng lc nhn vin), v c bit, hiu qu, h thng ny phi c thu hiu trong ton b t chc. iu ny ch c th c c qua qu trnh tri nghim tp th thng qua trc tip tham gia xy dng h thng qun l. Hi: Doanh nghip ti phi c nhng iu kin c s vt cht g ph hp vi ISO 9001:2000? Tr li: iu khon 6.3, ISO 9001:2000 yu cu: T chc phi xc nh, cung cp v duy tr c s h tng cn thit t c s ph hp vi cc yu cu v sn phm. iu c ngha, trc ht, t chc phi bo m mi trng lm vic p ng cc quy nh ca lut php, cc quy chun, tiu chun ngnh lin quan v iu kin to ra sn phm p ng cc yu cu ca khch hng. T chc khng cn thit phi c nh xng, my mc thit b hin i mi ph hp vi tiu chun ISO 9001:2000. Hi: Doanh nghip ti mi thnh lp, cn t ngi, c nn xy dng HTQLCL ISO 9000:2000 khng? Tr li: Xy dng HTQLCL ISO 9000:2000 cho cc doanh nghip nh, mi thnh lp l vic rt c ch v bn s c h thng qun l bi bn ngay t u. Tuy nhin, liu c cn ng k nh gi cp chng ch ISO 9001:2000 ngay khng th bn cn cn nhc k v n gn vi mt chi ph khng nh. Li khuyn ca chng ti l, nu cha iu kin xy dng hon chnh HTQLCL ISO 9000:2000, bn c th tm hiu, tng bc xy dng cc qu trnh chnh cho doanh nghip mnh. Nh th bn s dn hon thin h thng qun l ca mnh, v sn sng cho vic nh gi cp chng ch khi thy cn thit. Bn c th tham kho cc thng tin trn trang web ca chng ti: http://www.tracvietco.com Hi: Thi gian xy dng HTQLCL ISO 9000:2000 cho n khi c th ng k nh gi cp chng ch l bao lu? Tr li: Yu t quan trng nht l quyt tm ca bn. Theo kinh nghim ca chng ti, thi gian ti u cho vic xy dng HTQLCL ISO 9000:2000 cho cc t chc Vit Nam l t 7 n 9 thng. 11

Thng thng bn phi mt 2 n 3 thng cho vic hoch nh cc qu trnh v son tho h thng vn bn, bn s tri qua 1-2 k nh gi ni b (cch nhau khong 2-3 thng) v thc hin cc bin php ci tin, khi bn s sn sng cho vic nh gi cp chng ch. Hi: Doanh nghip ti c cn chuyn gia t vn thit lp h thng qun l cht lng? Lm sao la chn nh t vn ph hp. Tr li: Bn hon ton c th t thit lp cho mnh mt h thng qun l cht lng theo tiu chun ISO 9000 m khng cn n cc nh t vn. Tuy nhin bn s phi hc ct lc v c th s mt nhiu thi gian v cng sc cho nhng sai st kh trnh khi. Cc nh t vn c th gip doanh nghip bn rt ngn qu trnh hc hi v chi ph. T chc ISO c ban hnh mt Hng dn la chn v x dng cc nh t vn cho cc h thng qun l cht lng ISO 10019. Hi: Nhng t chc no c hot ng nh gi cp chng ch ISO 9001:2000 ti Vit Nam? Tr li: Mt s t chc cung cp dch v Cng ty TNHH T vn Trc Vit l nh cung cp cc nh gi chng nhn l: dch v t vn qun l doanh nghip. Dch v ca Cng - Quacert, Vit Nam ty bao gm: Website: http://www.quacert.gov.vn + Dch v t vn: T vn thit k t chc - Bureau Veritas (Tn c BVQI), Anh (Organization Design), H thng qun l cht lng Website: ISO 9000, H thng qun l ton din theo M hnh http://www.bureauveritas.com tuyt ho (The Business Excellence Model) - SGS, Thy S + Gii php h thng thng tin qun tr (IT Website: http://www.sgs.com Solutions): H thng thng tin qun tr doanh - TUV, c nghip e-CMS Website: http://www.tuv.com DNV, Na Uy Website: http://www.dnv.com Intertek, M Wesite: http://www.intertek.com AFAG, Php Website: http://www.afag.com PSP, Singapore Website: http://www.psp.com DAS, Anh Webiste: http://www.das.com.vn TQCI, c Website: http:// www.tqcsi.com 12
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