Professional Documents
Culture Documents
Brian Johnson
Public Sector Sales Manager OpenView Solutions brian.johnson@hp.com
2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Agenda
Infrastructure
management news
Application
Management news
ITSM Seminar
IT service management
Cross-function solutions
Change & config
Service driven operations IT transformation Consolidated service desk IT governance
Infrastructure management
Network Storage Server Printer PC
Utility computing
Application management
Web services Packaged applications Application platforms
ITSM Seminar
IT service management
Service Desk
IT governance
Infrastructure management
Network Systems Node Operations Insight Manager Manager Storage Web Automation Area JetAdmin Manager Manager
Application management
Transaction Analyzer Internet Services Smart Plug-Ins
ITSM Seminar
Infrastructure management
ITSM Seminar
extremely accurate discovery and mapping of your complex switched networks Predict problems before they become critical Understand the health of network devices and launch targeted views for fast troubleshooting
Broad
range of device and protocol support (IPv6, IP Telephony, HSRP, OSPF, Multicast, SNMP v3) available with NNM SPIs
NNMs root cause problem analysis helped us zero in on the specific device causing an outage or slowdown in each test. -- Network World Fusion
Manage
small to very large networks Data collection and reporting for proactive management
ITSM Seminar
6
Starter Edition
Advanced Edition
targeted view from an event for fast problem resolution complex relationships between devices: HSRP (Advanced Edition) views of network services such as OSPF and VLANs (Advanced Edition)
Benefits: simplify the complexity
ITSM Seminar
7
Logical
correlation/ filtering
event reduction event-based root cause
Intelligent State
topology access
problem
network
targeted polling
Reporting
Daily and monthly automated reports on the health of your network Out-of-the-box reports:
Starter Edition
Advanced Edition
Performance Availability Inventory Exceptions Authentication event failure Physical address mismatch Multiple reboot events De-duplication events Benefits: Reducing cost pressures
ITSM Seminar
9
OpenViews NNM report generation is so easy it took just a few minutes to generate daily reports was simple to set up and thoughtfully designed for use over bandwidth-challenged dial-up remote connections. NNM also gave us useful statistics on our networks protocols. -- Network World Fusion
Performance analysis -- trends, baselines & forecasts Collects data from servers, networks and other sources over a long period of time Aggregation, analysis, and trending of the data Historical performance reporting Performance forecasts for the future Report packs shrink-wrap analysis of strategic data sets Threshold critical values Capacity Planning
ITSM Seminar
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ITSM Seminar
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RAMS + NNM AE is the only way to understand real-time behavior of IP networks and how they support business applications Issues detected real-time no polling required Faster root cause analysis (RCA) isolation of service-affecting problems up to 80% faster than traditional management systems New ability to manage the routing protocol layer Installs and configures in about one hour
ITSM Seminar
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ITSM Seminar
Local and central event filtering Message counters Message correlation (e.g. auto-acknowledge) Duplicate suppression Custom message attributes
User roles
Administrator Template administrator Operator
ITSM Seminar
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ITSM Seminar
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Infrastructure readiness NNM-AE 7.01 support ECS 3.3 and OV Composer integration Additional features for new HTTPS Agents:
Improved cluster awareness DHCP support
Veritas Cluster support for HP-UX Management Server Deployable OVPA 3.5 packages Enriched Smart PIug-Ins
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ITSM Seminar
Tools to identify, isolate and resolve problems in key applications that support business processes Automatically identify all the components of your critical applications, including Operating Systems, middleware, and databases Assess the availability and performance of application components Identify bottlenecks in complex application transactions Secure and optimize applications that are based on service-oriented architectures (SOAs), such as web services
Infrastructure management
Application management
ITSM Seminar
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At-a-glance status of your system infrastructure and business services Detailed information about your AD environment using the new Active Directory Topology Viewer Map your Exchange environment from both hierarchical and message connector perspectives (via HP OpenView Exchange Smart Plug-in)
ITSM Seminar
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Security
TrendMicro, NAI Antivirus
JMX Metric Builder for Apps-onTop of J2EE Extended coverage of SAP components to NetWeaver BEA WebLogic Integration SPI VMWare
19
ITSM Seminar
RT db
T1 T2 T4 T5
RT Web
RT la
ITSM Seminar
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Internet Services constantly checks to determine the performance and availability end-users experience
When SLO violations occur, Operations is notified. Also, a trouble ticket is automatically generated due to tight integration with Service Desk ITSM Seminar
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Managing IT Services
Improve productivity and quality by delivering and supporting IT services based on Service Level Agreements
Business management IT service management
Visualize IT offerings as services, not just technology silos Show the impact of infrastructure problems on critical IT services Improve efficiency and quality by adopting best practices based on ITIL Application management Drive IT prioritization through Service Level Agreements (SLAs) Communicate quality of service status and results to stakeholders
Infrastructure management
ITSM Seminar
22
The operator quickly scans the graph and data to determine If the problems is in the server, the source of the problem. Now that the Performance and specialist knows where the problem resides, Operations will provide they can launch the right tools to insight on the problem determine why the problem exists ITSM Seminar
Now that the operator knows why the problem exists, and closes out the trouble ticket in Service Desk
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Configuration Items
ITSM Seminar
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Service Desk Operations Management IT staff time savings - hours per month
Network management
12.6% improvement
20.5% improvement 37.5% improvement 37.5% improvement 18.6% improvement 41.7% improvement 21.9% improvement
ITSM Seminar
Network troubleshooting/repair
23.9% improvement
Server management
8.1% improvement
Helpdesk
10.0% improvement
Subset of 7 customers*
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58.5% reduction (from 29 minutes to 12 minutes) 1.6 incidents per month, down from 2.8
System
70.2% reduction (from 30.5 minutes to 9.1 minutes) 1.9 incidents per month, down from 3.2
Application
69.1% reduction (from 30.3 minutes to 9.4 minutes) 2.0 incidents per month, down from 4.1
Time
75.6% reduction
Analyze business impact to changes in IT, and automatically change the IT infrastructure to optimize the impact of change Automated change management based on the requirements of a business process Allocate and maintain assets based on a desired state model Correlate real-time business and IT data feeds to assess the financial and lag-time consequences of IT-based business service disruption Drive IT attention and value based on business terms ITSM Seminar
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Infrastructure management
Application management
BSM, ITSM, Application Management create comprehensive solution for IT Business Alignment
BSM gives Service Health Detail:
Front-end health (probes, SLOs) Back-end process health (SLOs) Business Impact information Dependent IT infrastructure and applications
ITSM :
Gets the business service running again Controls any changes to the business processs IT resources
Application Management:
Tools to proactively identify, isolate and resolve problems in key applications and underlying infrastructure that support business processes ITSM Seminar
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Infrastructure management
Application management
Security / Identity Management The set of processes, tools, and social contracts surrounding the creation, maintenance, and termination of a digital identity for people, systems and services to enable secure access to services, systems and applications.
ITSM Seminar
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HP OpenView adds Management throughoutValue throughout the Application Lifecycle the IT Application Lifecycle
Development Planning Quality Assurance
Change/ Retire
Staging/ Deployment
Application Operations
HP estimates that 70% of application costs are incurred in production & maintenance. Adding management from the beginning, and throughout the application lifecycle helps reduce overall application costs.
ITSM Seminar
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E-Authentication Goals
Concept: Allow Government Agencies to accept trusted Identities (e.g. HSPD-12 compliant) from multiple sources
Commercial credential sources Other Agencies Commercial Entities with strong Identity processes
Objective: To allow customers of government services (Agency employees, Citizens) to seemlessly access on line sources of information
For Government agencies to minimize user management
Request for Change Review Prioritize Implement/ Release Risk Assessment Authorize
Ensure that only authorized, tested, and documented changes are made Focal point for auditors
High and increasing change rates could indicate risk Documented and well controlled processes are fundamental for operational risk management in department regulations Asset Management
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Procedures, people, software, data, and infrastructure to achieve system availability objectives in accordance with established policies and standards Monitor the system and take action to achieve compliance with system availability objectives, policies, and standards Service-Driven Management
Built on relationships between applications, systems, network, and other components
Order Processing
Order Credit
ERP
E-mail/ SpreadSheet
EAI/ B2Bi l
App Server
Web Services
Storage Server
Network DB
Security
Authentication
Authorization
Select Identity
Super scale, Powerful Delegation, Secure TamperResistant Audit, Privacy, Rights & Compliance Management
Select Access
Select Federation
One stop federation solution Standalone, J2EE, high scale Automated inter-organizational user activation & provisioning Privacy management Federation auditing & governance E-Authentication ready
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Provisioning, Workflow Automated change management Password management Self Service/Delegated administration Architected for scalability, reliability & performance (J2EE) 100% web based administration
Web Single sign-on, ESSO Integration Authentication Policy-based Access control Web Services Security/Access Mgmt Unique Management interface Personalization services Privacy Enforcement
ITSM Seminar
6.
Select Federation provides seamless access to other Agency e-Auth based services or other oursourced applications Select Access automatically picks up the access entitlements and enforces them Next stage of workflow may be the provisioning of various resource entitlements First stage of workflow may involve getting managers approval or having special entitlements added
5.
4.
Select Access
Select Federation
Password Reset
Workflow User Management
3.
Select Identity
Provisioning, Synchronization
Select Identity detects change in HR system, determines context and triggers workflow(s) HP C&I
Business process consulting 1. New Government Technical deployment
2.
Non Digital Applications Facilities Messaging Equipment Databases Entry Control CRM ERP Custom ITSM Seminar
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IT Consolidation = IT Economics
ITSM Seminar
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Enterprise Hardware
Server & Storage Consolidation
IT Staff Resources
IT Staff Efficiency with OpenView
Enterprise Software
IT Staff Resources
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Process
Definition/design, compliance and continuous improvement
People
Management, skills development and discipline
ITSM Seminar
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IT strategic goal
2.6% of Revenue / Spend = $ 2.98B
Infrastructure Maintenance Canada/ 33% Latin America Application Asia Pacific 7% Maintenance 12% Infra 15% Innovation 10%
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Americas
ITSM Seminar
Major consolidation vendors Seibel, Oracle, SAP, Microsoft World-class suites of integrated software Bring process discipline and automation to critical business processes CRM, supply chain, sales force automation, partner management (Not self integrated sets of open-source tools)
Enterprise Software
using the integrated HP OpenView suite, along with the appropriate HP OpenView support services, HP Consulting & Integration Services, HP Education and Virtualization technologies
ITSM Seminar
IT Staff Resources
40
collocation
application integration
ITSM Seminar
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ITSM Seminar
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