A Case Study on our RDMS Practice

The Organization The Corporation is a leading supplier of wafer fabrication equipment and services to the world's semiconductor industry. More specifically, it is the technology leaders in the worldwide market for etch equipment. It also offers next-generation wafer cleaning equipment that is used after many of the individual steps required to manufacture a finished wafer. Quite often, the technical advances that the company introduces in its newest etch and clean products are also available as upgrades to its installed base, a benefit that can provide customers with a cost-effective strategy for extending the performance and capabilities of their existing wafer fabrication lines. Founded in 1980, the company is headquartered in Fremont, California, and maintains a network of facilities throughout the United States, Japan, Europe, and Asia in order to meet the needs of its global customer base. As the market leader in plasma technology and a leading supplier of singlewafer clean products, Company strives to consistently deliver the technical capability and cost-effective performance required by customers. . The company has revenue of USD 3.5 Billion and 18 offices across the world. It has employee strength of more than 7000 employees. Challenge Early part of 2010 was not a fun time for IT Department of this organization, or its users. Suddenly, news began hitting the wires that a vulnerability had been found in its Flash player. Symantec reported it as a zero-day attack.
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Others said that the latest version of the player fixed the problem. IT department was confused, and the stakes were high. Flash player sits on a lot of corporate machines. Luckily, the exploit turned out not to be a zero-day attack, and the latest version of the player was immune. But it highlights some interesting questions for IT departments in so far as Desktop Management is concerned. How do they decide whether to patch a desktop vulnerability? How do they know what the patch should be? How do they get it out to remote machines? How do you patch machines that are always roaming? If a patch is not available, what should they do? What inventory do they have? How do you lock down a desktop? How do you distribute applications across thousands of desktops? How do you ensure that Power Management is enabled? Most importantly software is optimally used across organization?

All of the decisions around desktop management rely on having visibility into what version of operating system or Office application devices have, and what other software could be installed that could conflict with patches that you want to deploy. Solution Allied Digital Services then deployed its Remote Desktop Management Solution for this organization to tackle all of the challenges. The onboarding of 5700 desktops across 18 locations and three continents took exactly 15 days to complete. At the end of this period an accurate Inventory count was given to the IT Department. This was very close to the procurement figure
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indicated by their procurement department. Since then 310 patches have been deployed across all desktops. About 26 applications across their network were uninstalled to meet the license compliance challenge faced by the organization. More than 6 versions of 3 different in-house developed applications were deployed across the desktops. Lync Software was deployed across their network with a success rate of 99.2%. Allied Digital was instrumental in saving a whooping 300,000 USD by harvesting Microsoft Licenses across their desktops. Targeted Multi-casting technology was used to deploy above patches and applications so as to ensure that traffic on the network did not increase. Last but not the least, enabled VPro technology on more than 1300 desktops and TVT Technology from Lenovo on 300 Laptops. Conclusion Today the customer is very happy in terms of Security of Desktop Infrastructure. They have latest Patch Deployment status. Efforts on Software distribution have reduced many folds. Efficient Power

Management policies have been enabled across all devices to help the Green initiative of the organization. According to CIO the amount spend on this services has been returned back in a span of 6 Months. About Allied Digital Services Limited Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.
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With over two decades of proven experience Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of industries spanning 35 countries across 5 continents. Their inherent capabilities built on the philosophy of '3S' (Smart People, Smart Processes, Smart Technology); provides the strong foundation for a best-in-class Integrated Service Delivery Framework which consistently augments our overall value creation proposition to our clients; both effectively and efficiently. As a trusted partner with wide range of service capabilities and state-of-theart global command centers, Allied Digital help clients transform and succeed in challenging environments by making better IT decisions. Allied digital was established in the year 1985. It started by maintaining mainframe computers. It then diversified into maintaining Personal Computers and providing manpower to manage the IT Infrastructure of customers. Today Allied Digital Services has 132 offices across the country. Its staff strength is about 3500 and has a customer base of more than 1000. It has its presence in Australia, Singapore, UK and USA. With its global footprint, Allied Digital services more than 300 overseas customers. Some of the fortune 500 companies figure on the customer list of Allied Digital. It has revenue of about US Dollars 200 Million. It has shown a compounded Annual Growth of 57% Year-on-Year.

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