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Lowery
Clarkston, Georgia 30021 (404) 317-4867 mobile (404) 297-7533 office joe_lowery@bellsouth.net
http://www.linkedin.com/in/joelowery
SUMMARY Telecommunications Consultant with 20+ years of experience in provisioning, project management, billing, and analysis with major retail and wholesale corporate and carrier clients.
Pre-sales and post-sales technical support for large telecommunications provider Project leader on AT&Ts Verizon Wireless account team managing adds, moves, changes Team lead in Contract Renewal Project, resulting in 93% of High-capacity services under contract Account team manager of Verizon Wireless network optimization projects Customer advocate of escalations of service issues, monitoring to completion
Experienced in communicating mutual client and employer objectives, and uniquely qualified to reach those objectives. Expertise in:
Knowledge of BellSouth and AT&T network services and support systems Meeting customer requirements for on-time installation of network buildouts Analysis of complex telecom accounts for revenue assurance Billing of Interexchange and Wireless Carrier Services Provisioning of all levels of telecom services within an RBOC PROFICIENCIES Project Management Expert level Excel 2010 data entry Expert level SONET, DS3, DS1, Trunks Expert level Ethernet, MPLS knowledge Intermediate level FCC, Private Line, GSST Tariff application Expert level EDUCATION, CERTIFICATIONS Currently completing CCNA, Excel 2010 certification training Sprint PCS Advanced Technical Support training Data Leap Certification by Hill & Associates BellSouth Certification for NSE I/NSE II AMA Project Management Trained BellSouth Service Consultant Certification B.S. Education, JSU, Jacksonville, AL
Priced, designed, and sold OC-192+, OC-48+, and OC-12 SONET rings. Managed projects of implementation of SONET rings and supporting services. Project Managed DS1 and Trunk rolls, CFA rolls, network optimization projects. Achieved 93% renewal rate in contract renewal project of 5000+ circuits for Verizon Wireless. Ordered and monitored installation of E911 interconnection trunks for Verizon Wireless.
Conducted planning meetings with the customer, established annual implementation goals and identified locations for new service. Provided updated spreadsheets with circuit and account information to customers for inventory management and attainment documentation. Prepared Service Inquiries and Service Requests, ordered and verified billing of PRI network. Managed applications, implementations of collocation for Brooks Fiber and MCI in the Southeast US. Managed records, payments, and documentation of collocation projects.