NTT America Enterprise Cloud Portal User Guide

Version 2.00 May 2011

CONTENTS

INTRODUCTION DEFINITIONS ENTERPRISE CLOUD SERVICE

4 4 5

Access Enterprise Cloud Service________________________________________ 5 Service Changes ___________________________________________________ 6

VIRTUAL ROOM VAPP

7 8

Resource Allocation _________________________________________________ 7

Create vApp _______________________________________________________ 8 Deploy vApp _____________________________________________________ 10 Undeploy vApp____________________________________________________ 11 Edit vApp ________________________________________________________ 12 Delete vApp ______________________________________________________ 13 Enable vApp Monitoring _____________________________________________ 14 Move To Template _________________________________________________ 15

VIRTUAL MACHINE

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Virtual Machine Operation Icons ______________________________________ 16 Create Virtual Machine______________________________________________ 17 Delete Virtual Machine ______________________________________________ 18 Access Virtual Machine Console _______________________________________ 19 Configure Virtual Machine Resources ___________________________________ 22 Add Storage ______________________________________________________ 23 Power Off________________________________________________________ 24 Power On ________________________________________________________ 25 Reset ___________________________________________________________ 26 Suspend_________________________________________________________ 27 Shutdown _______________________________________________________ 28 Reboot __________________________________________________________ 29 Access Virtual Machine Monitors ______________________________________ 30 VM NETWORK I/O 31 VM DISK I/O 34 VM PERFORMANCE 36

OTHER SERVICES

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Firewall Service ___________________________________________________ 40 Request Firewall Service Modification __________________________________ 42

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Load Balancer Service ______________________________________________ 43 Request Load Balancer Service Modification _____________________________ 45 Backup Service ___________________________________________________ 46 Request Backup Service Modification___________________________________ 47

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INTRODUCTION
This guide explains how to use the NTT America (NTTA) Enterprise Cloud Service within the NTTA Global Customer Portal. It describes how to configure Virtual Rooms, vApps, Virtual Machines and to enable monitoring.

DEFINITIONS

Enterprise Cloud Service Service ID Enterprise Cloud Resource Pool Virtual Private Datacenter Resource Pool Virtual Room vApp Virtual Machine (VM)

The service ordered to build the vCloud environment

The NTTA universal service ID (USID) for the Enterprise Cloud Service The total resources ordered in the Enterprise Cloud Service that is available to be allocated to Virtual Rooms Contains the available Virtual Rooms defined in the Enterprise Cloud Service

Contains resources allocated and vApps assigned to the Virtual Room A logical entity comprising of one or more virtual machines A virtualized computer environment on which a guest operating system and associated application software can run A grouping of defined Virtual Machines with default resource allocations that are used for creating new vApps.

Template

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ENTERPRISE CLOUD SERVICE

ACCESS ENTERPRISE CLOUD SERVICE

To access the Enterprise Cloud Service, login to the NTTA Global Customer Portal by going to the following URL. https://ehportal.nttamerica.com

Once logged in, do the following to access the Enterprise Cloud Service: STEP 1 STEP 2 link. From the top action bar, select Service Management. Locate the Enterprise Cloud Service under the My Services section and click on the Service ID

STEP 3

On the Service Details screen, under the Enterprise Cloud Resource Pool section, click the button to access the Cloud login screen.

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STEP 4

Enter the correct login credentials for the Enterprise Cloud Service. Then click the

button.

The Virtual Private Datacenter Resource Pool screen will display.

SERVICE CHANGES
Operations performed on vApps and Virtual Machines are logged under the Service Changes section.

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VIRTUAL ROOM RESOURCE ALLOCATION

Allocating resources to a Virtual Room is something that is required before any vApps or Virtual Machines can be created. STEP 1 To allocate CPU, Memory and Storage resources from the resource pool, go to the Virtual Private Datacenter Resource Pool view screen, click on the Add Virtual Room Resource Allocations link for the appropriate Virtual Room.

STEP 2 Allocate specific amounts of CPU, Memory, and Storage to be used within the Virtual Room. The total resources ordered for the Enterprise Cloud Service is the possible maximum resources that can be allocated. Click the button when finished.

STEP 3 The allocated resources are now associated to the Virtual Room and a link appears to add a new vApp.

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VAPP
A vApp is a logical entity comprising one or more virtual machines. Before creating Virtual Machines, a Cloud vApp needs to be created first.

CREATE VAPP
Creating a vApp will create the logical entity where Virtual Machines can be created and managed. STEP 1 link. From the Virtual Private Datacenter Resource Pool screen, click the Add New vApp

STEP 2 Enter the Name, Description, and select the Template from the appropriate Template Catalog and click the button.

Name: Can be any identifying name for the single or collection of Virtual Machines. Template: For the first vApp created, the only template catalog available is the NTTA Template Catalog. This example only has one Virtual Machine, but a template may consist of multiple Virtual Machines. See the Move to Template section in this document for more details.

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STEP 3 In the Virtual Private Datacenter Resource Pool screen under the Virtual Room section a new vApp section will display with a processing message for creating the new vApp.

When complete, all the Virtual Machines that were part of the defined template will display in the vApp section as powered off. A unique identifier is generated for each Virtual Machine. The Virtual Machines are not deployed until the button is pressed. See the Deploy vApp section in this document on how to deploy a vApp.

STEP 4 To add additional Virtual Machines to the vApp, click the Recompose vApp icon for each Virtual Machine to be created. See the Virtual Machine section in this document for instructions on creating and configuring Virtual Machines.

Once all the Virtual Machines have been setup and configured, the vApp can be deployed.

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DEPLOY VAPP
Deploying a vApp will build the Virtual Machines and make them available to power on. This process can take some time depending on the number of Virtual Machines that are in the vApp. STEP 1 From the Virtual Private Datacenter Resource Pool screen, click the deploy all the Virtual Machines in the vApp. button to

STEP 2 Check the Confirm check box to confirm the deployment. Optionally, check the Power On check box to have all the Virtual Machines powered on once deployment is complete.

STEP 3 Once deployed, all the Virtual Machines within the vApp are now available to be powered on.

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UNDEPLOY VAPP
Undeploying a vApp will power off any running Virtual Machines, free up the CPU and Memory resources, allowing the resources to be utilized by other Virtual Machines. The Storage resources are still required by the undeployed Virtual Machines. The undeploy process can take some time depending on the number of Virtual Machines that are in the vApp. STEP 1 From the Virtual Private Datacenter Resource Pool screen, click the to undeploy all the Virtual Machines in the vApp. button

STEP 2

Check the Confirm check box to confirm the undeploy and click the

button.

STEP 3 Once undeployed, all the Virtual Machines within the vApp will now display the Powered off state.

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EDIT VAPP
The name and description of the vApp can be modified. STEP 1 From the Virtual Private Datacenter Resource Pool screen, click the Edit vApp icon .

STEP 2 As necessary, edit the Name and/or Description fields, check the Confirm checkbox and click the button.

The changes will display on the Virtual Private Datacenter Resource Pool screen.

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DELETE VAPP
A vApp can be deleted. When deleting a vApp, all the Virtual Machines associated to the vApp will also be deleted. The resources from the Virtual Machines are returned to the resource pool and are available for other vApps in the Virtual Room.

WARNING: This is an unrecoverable operation; any and all data on the Virtual Machines in the vApp will be deleted.
STEP 1 From the Virtual Private Datacenter Resource Pool screen, click the Delete vApp icon .

STEP 2

Check the Confirm checkbox and click the

button.

The vApp is now deleted and the changes display on the Virtual Private Datacenter Resource Pool screen.

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ENABLE VAPP MONITORING

Once the vApp has all the Virtual Machines deployed and Powered on, the displayed. button is

STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the button to begin monitoring of Virtual Machines within the vApp.

STEP 2

Check the Confirm checkbox and click the

button to begin monitoring.

The Virtual Machines in the vApp are now being monitored. See the Enterprise Cloud Service section in this document to learn about monitor graphs.

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MOVE TO TEMPLATE
A Template is created from an existing vApp, which is a grouping of defined Virtual Machines with default resource allocations. The Template can then be used for creating new vApps. The process below shows how to move a vApp to a Template. NOTE: Only undeployed vApps can be used for creating a Template. When a vApp is moved to a template, the vApp is removed from the Virtual Room. Optionally, contact support to create the Template without removing the vApp, open a support ticket make sure the vApp is undeployed. Once a Template is created, it cannot be removed. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section, click the button.

STEP 2

Check the Confirm checkbox and click the

button.

A Capturing Virtual Application Template processing screen will display while the vApp is being moved to a template.

Once completed, the vApp will no longer be displayed on the Virtual Private Datacenter Resource Pool screen. Instead, the vApp will now be available as a Template when creating a new vApp.

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VIRTUAL MACHINE
A Virtual Machine is a virtualized computer environment on which a guest operating system and associated application software can run. Before creating Virtual Machines, a vApp must first be created, see the vApp section in this document for instructions on creating a vApp.

VIRTUAL MACHINE OPERATION ICONS

Power Off

Turning off a Virtual Machine and is equivalent to pushing the power button on a physical system Turning on a Virtual Machine and is equivalent to pressing the power button on a physical system Power cycling a Virtual Machine and is equivalent to power cycling or hard rebooting a physical server This writes active system memory to disk, and powers off the Virtual Machine. When powered back on, the Virtual Machine will continue from the point at which it was suspended. This will gracefully shutdown the operating system and power off the Virtual Machine This will gracefully shut down the operating system and restart the Virtual Machine

Power On

Reset

Suspend

Shutdown

Reboot

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CREATE VIRTUAL MACHINE

When creating a Virtual Machine, all the initial CPU, Memory, and Storage resources for the Virtual Machine are defined by the Virtual Machine Template used. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Recompose vApp icon .

STEP 2 Select the Template CatalogTemplateVirtual Machine for the new Virtual Machine. Check the Confirm check box and click the button.

STEP 3 In the vApp section a Recomposing Virtual Application message will appear while the new virtual machine is being defined.

Once the new virtual machine has default resources allocated and is ready to be deployed, the virtual machine will display in the vApp section. The virtual machine resources can now be edited and the virtual machine is ready to be deployed..

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DELETE VIRTUAL MACHINE

When deleting a Virtual Machine, all the CPU, Memory, and Storage resources from the Virtual Machine will be released and made available in the Virtual Room resources.

WARNING: This is an unrecoverable operation; any and all data on the VM will be deleted.
STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Delete VM icon for the Virtual Machine to be deleted.

STEP 2

Check the Confirm checkbox and click the

button.

The Virtual Machine is now deleted and the changes display on the Virtual Private Datacenter Resource Pool screen, under the vApp section.

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ACCESS VIRTUAL MACHINE CONSOLE

The Virtual Machine console is accessible from the web. The VMWare Plugin is currently not compatible with Firefox version 4. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Launch VM Console icon .

STEP 2 If the plugin is NOT installed yet, click the Please Install Plugin link to have the plugin downloaded and installed. Skip to 0if the plugin is already installed.

STEP 3

Click the

button to begin the download of the plugin.

STEP 4 Click the button to start the plugin install program. Close all browser windows before continuing.

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STEP 5

Click the

button to begin the install of the plugin.

STEP 6

Click the

button once installation is complete.

STEP 7 Restart the browser and get back to the the Virtual Private Datacenter Resource Pool screen, and continue back to STEP 1 .

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STEP 8

Connection to the VMware Remote Console will begin.

Example Linux Console:

Example Windows Console:

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CONFIGURE VIRTUAL MACHINE RESOURCES

The Virtual Machine CPU and Memory resources are adjustable for each Virtual Machine. NOTE: Some configuration changes cannot be made while the Virtual Machine is in the Powered On state. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section of the Virtual Machine to modify the CPU or Memory

click the Edit VM Resouces icon resources.

STEP 2 From the drop down selection boxes, select the Memory and the number of virtual CPUs to be allocated to this Virtual, and check the Confirm checkbox. Click the button.

The changes are applied to the Virtual machine and can be seen on the VM Details screen.

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ADD STORAGE
Additional Storage can be allocated to a Virtual Machine. The storage drive labeled Hard disk 1 on any Virtual Machine is the default storage drive. NOTE: Some configuration changes cannot be made while the VM is in a Powered On state. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Edit VM Storage icon of the Virtual Machine to modify Storage resources.

STEP 2

Enter the size in Gigabytes for the new hard disk. Click the

button.

The changes are applied to the Virtual Machine and can be seen on the VM Details screen, under the Resources section.

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POWER OFF
Perform a hard power off operation for a Virtual Machine. This is equivalent to pushing the power button on a physical system. This option is available when a virtual machine is in a Powered on state. WARNING: This will not perform a graceful shutdown, and should only be used when the operating system is unresponsive. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Power Off icon of the Virtual Machine to power off.

STEP 2

Check the Confirm checkbox and click the

button to perform the Power Off.

The Virtual Private Datacenter Resource Pool screen is displayed and the Virtual Machine operations are disabled until the Power Off is completed.

STEP 3

Once the power off is completed, the Virtual Machine can be powered on again.

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POWER ON
Power On a Virtual Machine that is currently in a powered off or suspended state. This is the equivalent to pressing the power button on a powered off physical system. This option is available when a virtual machine is in a powered off or suspended state. NOTE: Some configuration changes cannot be made while the Virtual Machine is in a Powered On state. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Power On icon of the Virtual Machine to power on.

STEP 2

Check the Confirm checkbox and click the

button to perform the Power On.

The Virtual Private Datacenter Resource Pool screen is displayed and the Virtual Machine operations are disabled until the Power On is completed.

STEP 3

Once the power on is completed, the Virtual Machine is now in a Powered On state.

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RESET
Reset a Virtual Machine. This is equivalent to power cycling or hard rebooting a physical server. This option is available when a Virtual Machine is in a powered on state. WARNING: This will not perform a graceful shutdown, and should only be used when the operating system is unresponsive. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Reset icon for the VM to power off.

STEP 2

Check the Confirm checkbox and click the

button to perform the Reset.

The Virtual Private Datacenter Resource Pool screen is displayed and the Virtual Machine operations are disabled until the Reset is completed.

STEP 3

Once the Reset is completed, the Virtual Machine is displayed in a Powered on state.

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SUSPEND
Place the Virtual Machine in a suspended to disk state. This will write active system memory to disk, and power off the Virtual Machine. When powered back on, the Virtual Machine will continue from the point at which it was suspended. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Suspend icon of the Virtual Machine to save active memory to disk and power off the Virtual Machine.

STEP 2

Check the Confirm checkbox and click the

button to perform the Suspend.

The Virtual Private Datacenter Resource Pool screen is displayed and the Virtual Machine operations are disabled until the Suspend is completed.

STEP 3 Once the suspend process is completed, the Virtual Machine can be powered on and the state of the machine will be restored to the point at which the Virtual Machine was suspended.

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SHUTDOWN
Shutdown of a Virtual Machine sends a command to the guest operating system to perform a system shutdown. This will gracefully shut down the operating system and power off the Virtual Machine when completed. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section of the Virtual Machine to be shutdown.

click the Shutdown icon

STEP 2

Check the Confirm checkbox and click the

button to perform the Shutdown.

The Virtual Private Datacenter Resource Pool screen is displayed and the Virtual Machine operations are disabled until the Shutdown is completed.

STEP 3

Once the shutdown is completed, the Virtual Machine can be powered on again.

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REBOOT
Rebooting a Virtual Machine sends a command to the guest operating system to perform a reboot. This will gracefully shut down the operating system and restart the Virtual Machine when completed. STEP 1 From the Virtual Private Datacenter Resource Pool screen, under the vApp section click the Reboot icon of the Virtual Machine to shutdown and restart the Virtual Machine.

STEP 2

Check the Confirm checkbox and click the

button to perform the reboot.

STEP 3 There is no processing screen displayed during a reboot. The Virtual Machine is displayed in a Powered on state.

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ACCESS VIRTUAL MACHINE MONITORS

The NTTA Global Portal provides detailed health and performance metric data specific to the Enterprise Cloud Service. STEP 1 Under Service Management, select the Monitoring tab.

STEP 2 Enter the Service ID or Virtual Machine Device IP into the text field. Select the appropriate option from the search drop down menu.

STEP 3

Click the

button.

STEP 4

Select the

button next to the monitor set to view the monitor.

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VM NETWORK I/O
The Virtual Machine Network I/O monitoring displays network utilization statistics specific to the virtual machine. Peak Network I/O in the sample period, with input and output combined into a single metric. Measurements are in bytes per second.

Peak Network I/O in the sample period, with input and output split into two metrics. Measurements are in bytes per second.

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Peak Packet Rates in the sample period, with input and output combined into a single metric.

Peak Packet Rates in the sample period, with input and output split into two metrics.

Average Network I/O in the sample period, with input and output combined into a single metric. Measurements are in bytes per second.

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Average Network I/O in the sample period, with input and output split into two metrics. Measurements are in bytes per second.

Average Packet Rates in the sample period, with input and output split into two metric

Average Packet Rates in the sample period, with input and output split into two metrics

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VM DISK I/O
VM Disk I/O displays disk utilization statistics specific to the virtual machine. Peak Disk I/O in the sample period, with input and output combined into a single metric. Measurements are in bytes per second.

Peak Disk I/O in the sample period, with input and output split into two metrics. Measurements are in bytes per second.

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Average Disk I/O in the sample period, with input and output combined into a single metric. Measurements are in bytes per second.

Average Disk I/O in the sample period, with input and output split into two metrics. Measurements are in bytes per second.

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VM PERFORMANCE
VM Performance displays the CPU, Memory, and virtualization specific details for the virtual machine. CPU Usage expressed as a percentage of maximum assigned.

CPU Usage expressed as an absolute. Measured in Megahertz.

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Memory Usage in relation to assigned memory, expressed as a percentage.

Memory Balloon in bytes. The memory balloon driver is used to reclaim memory from a Virtual Machine when the physical host is under memory pressure due to high memory utilization. This value fluctuates based on host memory needs.

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Memory Consumed, in bytes. This is the actual consumption of RAM on the physical host. This value may vary significantly from the value the guest operating system believes is in use because of various memory sharing and reclamation techniques utilized.

Memory Swapped in bytes. This value is the amount of physical memory swapped to disk for the Virtual Machine. This will only occur in the event of severe over allocation of physical memory resources, and causes heavy performance degradation. Please contact support for assistance in the event of swap usage.

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Disk Usage in bytes per second. This is a combined view of disk I/O at the physical host level, and represents all disks in the Virtual Machine.

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OTHER SERVICES
The customer portal provides information for other services such as Firewall, Load Balancer, and Backup services see the specific section below for how to access this information. For more information about Service Details pages, please see the Portal User Guide.

FIREWALL SERVICE
STEP 1 From the Portal Screen select Service Management from the top action bar.

STEP 2 Under the section titled Managed Security Services, select the Firewall Service ID to view the service details.

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STEP 3 The Service Details screen will display the Security Configuration, any Open Support Cases, and any other details associated to the service such as Monitoring and other Related Services.

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REQUEST FIREWALL SERVICE MODIFICATION

STEP 1 To request a modification to a Firewall Service, from the Service Details screen, click on the plus sign (+) next to the Open a Change Request section heading.

STEP 2 Fill out the request form and click the Submit button for the request to be created. Alternatively, a Change Request can also be made with a phone by calling:

1-888-NTT-CEC1 (1-888-688-2321)

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LOAD BALANCER SERVICE

STEP 1 From the Portal Screen select Service Management from the top action bar.

STEP 2 Under the section titled Network Services, select the Load Balancer Service ID to view the service details.

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STEP 3 The Service Details screen will display the Load Balancing Configuration, any Open Support Cases, and any other details associated to the service such as Monitoring and other Related Services.

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REQUEST LOAD BALANCER SERVICE MODIFICATI ON

STEP 1 To request a modification to a Load Balancer Service, from the Service Details screen, click on the plus sign (+) next to the Open a Change Request section heading.

STEP 2 Fill out the request form and click the Submit button for the request to be created. Alternatively, a Change Request can also be made with a phone by calling:

1-888-NTT-CEC1 (1-888-688-2321)

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BACKUP SERVICE
STEP 1 From the Portal Screen select Service Management from the top action bar.

STEP 2 Under the section titled Managed Storage Services, select the Backup Plan Service ID to view the service details.

STEP 3 The Service Details screen will display the Backup Configuration, any Open Support Cases, and any other information associated to the service such as Monitoring.

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REQUEST BACKUP SERVICE MODIFICATION

STEP 1 To request a modification to a Backup Service, from the Service Details screen, click on the plus sign (+) next to the Open a Change Request section heading.

STEP 2 Fill out the request form and click the Submit button for the request to be created. Alternatively, a Change Request can also be made with a phone by calling:

1-888-NTT-CEC1 (1-888-688-2321)

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