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MICHAEL S.

SMITH
Wentzville, MO 63385 314-398-6368 mike.s.smith@charter.net http://webprofile.info/michaelsmith/

SENIOR EXECUTIVE: INFORMATION MANAGEMENT


Transformational Senior Executive with extensive experience leading all aspects of information management from business services and information protection/security to document management generating millions of dollars to top and bottom lines. Successful at building and directing talented, highly skilled teams in turning around, accelerating, and positioning organizations for growth across key markets. Able to define and translate strategies into tactical plans and processes to achieve aggressive cost savings/sales goals. Excel at sourcing, negotiating, and integrating IT infrastructures/business units as part of mergers and acquisitions. Highly effective at developing key relationships, process improvements, and innovative solutions to maximize performance, customer satisfaction, and financial results.

CORE LEADERSHIP COMPETENCIES


Information Leadership & Management Acquisition Planning, Execution, & Integration Team Development & Performance Total Customer Satisfaction-TCS Strategic Planning & Tactical Execution Business Process Excellence Organizational Development & Talent Acquisition Business Transformation, Turnaround & Acceleration

PROFESSIONAL EXPERIENCE
IRON MOUNTAIN INFORMATION MANAGEMENT, INC. Various Locations 1997Jan 2012 Global leader in records and information management with annual sales exceeding $3.4 billion. VP of Document Management Solutions, Operations Support, Boston, MA (2009 2012) Accountable for digital records center, active file management, and document imaging/capture functions. Oversee global governance across theatres on process and operational execution. Responsible for professionals services and technical solutions for onboarding customers. Developed plan to build 107 imaging locations across North America as well as Release of Information (ROI) service line to enable electronic health records and privacy management. Acquired and integrated knowledge of document management business within firm, resulting in expansion of image on demand (IOD). 68% growth year-over-year attained as result of designing and rolling out training to certify 40 DMS consultants as Certified Document Imaging Architects (CDIA+) generating largest number of certifications of any US company. 50% improvement in revenue cycle times garnered after realigning/transitioning team and process from Level I to Level III maturity model, enabling firm to book revenues faster on recurring work. 21 million images completed in 90 days through design and deployment of solution for multimillion-dollar litigation client to complete their discovery request in advance of court-ordered deadline. Reduced implementation cycle time 50% and time from contract to revenue generation by 4 weeks after integrating and aligning digital records center operations with document conversion/customer implementation teams. Enabled 400 employees to complete 237 million images in one year as result of creating bi-weekly DMS operations bulletin and directing monthly training to promote field-level communications and positive learning environment. Improved 24-hour Service Level Agreements from 90% to 99.93% achievement and enhanced customer engagement through creation of process-driven quality measures to effectively review, approve, and execute customer SLAs/SOWs. Achieved scanning of 700+ million images by leading team to create Franchise Model concept to establish 107 imaging locations and position document management solutions as core service offering and competency. Built and led team to improve on-site productivity management across 12 locations, increasing processing of images per hour from 230 to 435, which was 189% improvement over two quarters. Vice President, Great Plains, St. Louis, MO (2005 2009) Oversaw operations supporting records management, data protection, secure shredding, and document management solutions for seven-state territory. Accountable for P&L performance, customer service, account management, transportation, and sales support. Delivered records and information management solutions to Fortune 1000 companies within the geographical area. Served as executive sponsor for area succession planning initiative to identify and retain top talent. $30+ million saved annually by sponsoring records center optimization program to drive improvement among largest job family in North America. $485,000 in profitable growth produced through introduction of key performance indicators in service, quality, and productivity across territory, resulting in 12% reduction in labor costs. Vice President, Continued

MICHAEL S. SMITH, Professional Experience, continued

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$210,000 in annual cost savings generated after launching lean and 5S methodologies to boost labor efficiency 5% across data record centers. Delivered 5% margin improvement and eliminated major competitor as result of leading efforts to source, acquire, and integrate document destruction facility within business. Secured 33% ROI by identifying, negotiating, and completing acquisition of shredding business that enabled company to integrate existing shred routes, absorb small competitor, and expand markets in Southern Missouri. Achieved #5 ranking among 29 territories, 100% of revenue plan, 102.3% contribution, 101.5 % gross profit, and 101.6% labor performance to plan after taking over and turning around large Great Plains market territory. 103.8% over plan on $7.3 million YOY sales attained through integration and alignment of North Star strategy to drive revenue growth across account and sales management functions. 11.7% boost in book of business across companies annual spend realized by refocusing sales executives on identifying and resolving customer issues instead of selling activities. Vice President, Chicago, IL (2003 2005) Managed operations supporting all aspects of service delivery including transportation, customer service, account management, and customer implementations for top 15 accounts in nine-state region. Built and maintained highperformance culture of teamwork among nine Territory Managers. $12 million in North America sales captured after negotiating three-year agreement extension with largest single customer of shredding division that expanded service across 2,000 branches. $2.9 million sales growth realized as result of working closely with customer to engineer and negotiate plan to shred material from 15 distribution centers and remove backlog of 35 trailers of Personal Health Information (PHI). $1 million in additional profitability captured by working with managers to standardize key performance indicators/ targets in efforts to address gaps in performance achieving top 10 performance ranking for all nine shred plants. 4.4% over $1.1 million in budgeted revenue attained through creation of strategic/tactical plans to turn around, reenergize, and improve performance across territory operations. Vice President, Indianapolis, IN (2001 2003) Tracked and managed service delivery functions covering transportation, customer service, account management, and customer implementations supporting firms top 15 accounts in eight-state region. Established foundation to build $200 million shredding division by consolidating branding, safety/security, accounting, and purchasing functions as part of large acquisition. Generated $23 million in sales with 48% compounded growth rate by leading efforts to source, negotiate, and integrate eleven acquisitions across Southeast to create footprint to build multimillion-dollar per year business model. Improved tons per man hour 30% and cost savings 11% through development and implementation of secure shredding operational excellence program to track and measure performance KPIs/metrics. Turned around eight-state market territory that operated at 5% below sales budget and 15% below EBITDA after removing non-performing sales reps and initiating price rationalization program to reduce unprofitable customers. General Manager, Indiana Operations, Indianapolis, IN (1997 2001) Directed records and information management operations with full accountable for P&L performance, service delivery, transportation, account services, and sales activities. Piloted/tested 15+ systems enhancements for North America. $480,000 per year in average project revenues gained through creation of file indexing service to more efficiently track and inventory compliant records for customers. Delivered sales growth at compounded average growth rate of 18% by streamlining organizations cost structure regarding labor management, process improvements, and volume increases, improving gross profit 13%.

EDUCATION / CERTIFICATIONS
Doctoral Candidate (DM in Info. Systems & Technology), University of Phoenix, Phoenix AZ , 2013 Masters in Business Administration (Focus: Strategic Management), Indiana Wesleyan University, Marion, IN Bachelor of Science in Management & Management Information Systems, Ball State University, Muncie, IN ASSOCIATION FOR INFORMATION & IMAGE MANAGEMENT (AIIM) Certifications including: BPMm Business Process Management Master Certification / ECMp Electronic Content / Electronic Records Management Specialist / SharePoint 2010 Practitioner and CDIA+: Certified Document Imaging Architect Certification

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