Professional Documents
Culture Documents
Zia Rahman
Principal Consultant - User Experience 12th Oct 2011
UX is business
Effective UX organizations lower cost and reduce risks Global, offshore and outsourced production models UX opportunities growing high in Mobilty and RIA space
Delivery Assurance
Business Development
Methodology Development
UX Heads
Talent Management
Lookout
Utilization Management
Financial Management
UX as Strategic Function
Operational Alignment Organizational Alignment Strategic Alignment
Building cohesive team that provide focus of specialized expertise, work experience and skills.
A structure plan for achieving success in situations such as business acquisition, operations , delivery, conflicts and retention.
Operational Alignment
Delivery Assurance Operation Management Methodology & IPs Presales Support Recruitment & Sourcing
Manage the day-to-day operations of engagements who are using UX services, support the engagement mangers in executing their tasks Manage Utilization, Allocation, Appraisal, licenses, Escalations , Communication and Handling People Issues etc. Documentation, Rollouts Sessions, Cost & Benefits models, Templates & Toolkits, Knowledge Management, Reusable Assets, Innovation Lab, Process Automation RFP /RFI Response, Solution, Estimation, POCs, Presentations, Demos, Pricing, coordination with other stakeholders etc. Leverage partner and social media network, Train & Support Recruitment Engine, Campus Hunt, Develop delivery partners & channels
Organizational Alignment
Collaboration
Effective and efficient cross organizational collaboration through interacting with team and other groups, Drive UX initiatives and take key stakeholders buy in, Conduct awareness sessions about UX value adds & Benefits Connect with workforce across location, Mentoring & Coaching, Conduct Events, Communication transparency, Knowledge Sharing, Build Conducive & Pleasant Culture. Training Calendar, Skill Gap Assessment, Career Growth Plan, KRA settings, Knowledge Transfer, Certifications, Skill Database, Mentoring & Coaching, Train the Trainer Organize Periodic Sales and Delivery Update Meet, Weekly and Bimonthly Meeting with Team, Use Intranet and other channels to communicate everybody about UX Plans and progress
Retention Plan
Talent Development
Communication
Strategic Alignment
Thinking Strategic
Visioning, Aligning UX with Strategic Corporate Initiatives, Business Acquisition Strategy & Growth plan, Initiatives, Partnering, Engage Upper Management to ensure success Design, Rollouts, Retire Services/products. Business Value Identification and mapping. Aligning with emerging technologies and trends. Service Integration. Budgeting, Investment, Expenditure, Pricing, Revenue growth planning etc. Sales Rollout, Marketing Collaterals, Packaging, Cross Selling, Web presence, Road shows, Newsletters, Whitepapers, Social media & web marketing
Step 1
Step 2 & 3
Step 4
Roadmap
Operational Alignment
Understand operational challenges, customer and their requirments, Project challenges & other issues Support RFP response through solutioning, POCs, estimations Talent hunt through personal network Evaluate existing methodologies and plan to enhance Understand Delivery Structure, Team Structure , Role & Responsibility, People and Structural Issues Skill Gap Assessment Training Plan Awareness session with stakeholders Seek Management support Understand business lines, corporate strategy and vision, UX offerings, customers, domain and market Meetings with management and BU heads to understand their business plans and strategy Take stock of existing numbers Start managing the day-to-day operations of engagements reviews, directions, escalations, team, recruitment etc. Manage utilization and allocation Rollout Methodology, Template and Toolkits Expectation settings Train recruitment team and hunt talent Build rapport with account managers, delivery managers and team across location Periodic updates & Review Meetings with team, delivery, sales and management Team KRA & role setting Spread change agents Knowledge Sharing and Training Service offerings finalization and build marketing collaterals Sales rollout and support presales Plan travel and meet key customers and sales folks Finalize budgets, revenue numbers, market and required skills and resources Penetrate existing account to extend opportunities Rollout framework based solution Reusable asset library Setup Usability Testing & Innovation Lab Campus hunt and train fresher's
Organizational Alignment
Conduct team building, knowledge sharing and goal settings sessions Build community around initiatives Fix cultural issues Set collaboration platform Career planning and growth of UX team
Strategic Alignment
UX visioning, strategy and plan New business acquisition Establish partner eco-system to support delivery Build a cohesive team of consultants to support business across geography
Thanks
Zia Rahman
Principal Consultant - User Experience zia.rahman@gmail.com