A STUDY ON NEED FOR WORKERS PARTICIPATION IN MANAGEMENT WITH SPECIAL REFERENCE TO BHARATH SANCHAR NIGAM LIMITED MANGALORE BY SAVITHA

REG.No: 102730130 RESEARCH GUIDE MR.LLOYD VICKY D SOUZA

DEPARTMENT OF SOCIAL WORK MANGALORE UNIVERSITY MANGALAGANGOTHRI, KONAJE MANGALORE 574199 APRIL-2012

A STUDY ON NEED FOR WORKERS PARTICIPATION IN MANAGEMENT WITH SPECIAL REFERENCE TO BHARATH SANCHAR NIGAM LIMITED MANGALORE
Submitted in partial fulfillment of the requirements for the accomplishment of the degree in
MASTER OF SOCIAL WORK

REG. NO. 102730130

SUBMITTED BY SAVITHA

UNDER THE GUIDENCE OF MR.LLOYD VICKY DSOUZA

SOCIAL WORK DEPT.

DEPARTMENT OF SOCIAL WORK MANGALORE UNIVERSITY MANGALAGANGOTHRI

KONAJE, MANGALORE -574199 APRIL-2012

ACKNOWLEDGEMENT
Gratitude is not only the memory but also the respect of heart rendered to the person for his goodness. I would like to thank Dr.Mohan S Singhe, COOrdinator P.G.Dept.Of social work Mangalore University who has given me an opportunity to carry out the study under this reputed university. I extend thanks to my guide MR.LLOYD VICKY DSOUZA Lecturer in P.G.Dept.Of Social Work Mangalore University, for his valuable guidance and encouragement, which helped me in successful completion of my dissertation work. It would be my honor and prestige to thank MR.M.V.NAYAK, AGM Training Centre Bharath Sanchar

Nigam Ltd., Mangalore for providing me an opportunity to

do my research project. I should also thank to MR.RAMAN Training Officer of

Bhrath Sanchar Nigam Ltd., Mangalore for rendering

extraordinary cooperation for making research successful. I also extend my sincere thanks to all employees of BSNL Mangalore for their kind support, co operation and encouragement. Acknowledgements are also due to my teachers and friends, who encouraged me always. I owe them a great deal.

At the very outsight I dedicate this research work to my parents and family those constant support, love and care has been over whelming thought they have been there to push me as well as lean on to at time. No amount of gratitude I show will ever be enough. The expertise in the study belongs to those listed above. Any errors for mine.
Place: Mangalore. Date:

SAVITHA

DECLARATION

I declare that this study entitled A study on Need for workers with participation reference in to management special

Bharath Sanchar Nigam Ltd was carried out by me during the academic year April-2012 in partial fulfillment of the requirements for the Master Degree in Social Work of Mangalore University.

This research work either fully or partially has not previously formed the basis for the award of any degree, diploma, or other similar title.

Place: Mangalore
Date:

SAVITHA

MANGALORE

UNIVERSITY

CERTIFICATE
This is to certify that the dissertation entitled A STUDY ON NEED IN FOR WORKERS WITH PARTICIPATION MANAGEMENT

SPECIAL REFERENCE TO BHARATH SANCHAR

NIGAM LIMITED, MANGALORE prepared by SAVITHA under my supervision in fulfillment of the requirement for Master Degree in Social Work Mangalore University has not previously formed the basis for the award of any Degree or Diploma by this or any other University and that, this work, a record of the candidates personal work.

MR.LLOYD VICKY DSOUZA DR.MOHAN S. SINGHE Lecturer, P.G. Dept of Social Work, Mangalore University Mangalagangothri Konaje. 574199. Co-ordinator, P.G Dept. of Social Work Mangalore University Mangalagangothri Konaje.574199.

CONTENTS Chapter I II III IV V Title Introduction Review of Literature Company Profile Methodology Analysis and Interpretation Major Findings, Suggestion and Page No. 1-27 28-39 40-48 49-53 54-83 84-89

Conclusion Bibliography and Annexure

90-91`

LIST OF TABLES Sl. No. 5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 5.1.6 5.1.7 5.1.8 TITLE Age wise distribution Educational Qualification of respondents Designation wise distribution Department Salary wise distribution Regarding to take part in the management PAGE No. 54 56 58 59 60 62

affairs Impact of participation on industrial relations 63 Effectiveness of workers participation in 65

management decisions in resolving employee 5.1.9 5.1.10 5.1.11 5.1.12 5.1.13 5.1.14 5.1.15 5.1.16 grievances Provided any suggestion to the management 66 Getting information about top management 69 decisions Employees motivated to the participative in the 71 management affairs Employee opinion are suppressed in the meeting Trade union accept the suggestion Opinion about medical policy Opinion about planning Conducted meeting of employees in BSNL organization 75 76 79 80 81

LIST OF DIAGRAMS Sl. No. 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 5.2.6 5.2.7 5.2.8 5.2.9 5.2.1 0 5.2.1 TITLE Age wise distribution Gender wise distribution Marital status Experience wise distribution Active participation in management activities Trade Union take part in the decision making with the management Views on giving opportunity to take part management affairs Views on improving relations between managers and employee Management encourages if the employee give suggestions Comfortable while participating in the meeting Managerial meeting will understanding the proceeding PAGE No. 54 55 57 61 64 67 68 70 72 73 74

1 5.2.1 Use the various methods of the workers participation in 77 78 82 83 2 management 5.2.13 Provide the training to participate in the management activities 5.2.1 Satisfaction with the time allotment of the meeting 4 5.2.1 5 The need for the improvement of workers participation in management

CHAPTER I

INTRODUCTION

CHAPTER II

REVIEW OF LITERATURE

CHAPTER III

COMPANY PROFILE

CHAPTER IV

METHODOLOGY

CHAPTER V

ANALYSIS AND INTERPRETATION

MAJOR FINDINGS, SUGGESTION AND CONCLUSION

BIBLIOGRAPHY

ANNEXUR E

QUESTIONNAIRE
Dear Sir/Madam, As a part of my academic curriculum, I SAVITHA, of II Year MSW, studying in the Department of social work at Mangalagangothri. Have undertaken a project dissertation work entitled A STUDY ON NEED FOR WORKERS PARTICIPATION IN MANAGEMENT FELT BY THE C AND D GRADE EMPLOYEES

in BSNL MANGALORE.. It will be

immense help to me, if you could kindly spare a few minutes in filling up the questionnaires. I assure you that the information supplied will be kept confidential and for the academic purpose only. Yours faithfully, [SAVITHA] PART-A (PERSONAL AND DEMOGRAPHIC PROFILE) Name 1) Age : : a) Bellow 31 b) 31-40 Years

c) 41-50 Years d) Above 50 Year 2) Gender : a) Male

b) Female b) PUC d) Post Graduate

3) Educational qualification: a) SSLC c) Graduate e) Technical (BE, Diploma 4) Marital status: a) Married 5) Number of dependent: 6) Designation 7) Department: 8) Monthly Salary: a) b) c) d) 9) Experience: a) 0-10 year c) 20-30 year PART-B :

b) Unmarried

Below 5,000 5001-10,000 10,001-15000 15,001 and above b) 10-20 year d) 30 year above

10) Are you interested to take part in the management affaires?

a) Very interested

b) Interested

c) Not interested

11) Is there a positive impact of your participation on industrial relation? a) Strongly agree c) Disagree b) Agree d) Strongly Disagree

12) Do you exert active participation in the managerial activities? a) Always b) Sometimes c) Not at all

13) Do you play any role in the management affairs? a) Yes b) No c) Sometimes

14) If yes are you satisfied with that? a) Very satisfied b) Satisfied c) Not satisfied

15) Do you think that workers participation in management decisions is an effective means to resolve your grievances? a) Strongly agree c) Disagree 16) Have you provided any suggestions to the management? a) Strongly agree c) Disagree b) Agree d) Strongly Disagree b) Agree

17) If yes whether they are implemented? a) Always b) Often b) sometimes d) never

18) Does Trade union take part in decision making with the management? a) Yes b) No

19) Whether they are giving opportunity to take part in management affairs? a) Always b) Sometimes c) Not at all

20) Are you satisfied those management affairs? a) Very satisfied c) Not satisfied b) satisfied d) some satisfied

21) Do you get any information about top management decision? a) Yes b) No

c) Always

d) Little

22) Is workers participation in management concept useful in improving relation between managers and employee/worker? a) Strongly agree disagree 23) Are you motivated to participate in the management affairs? a) Very much b) Yes b) Agree c) Disagree d) strongly

b)

Somewhat

d) No

24) Management encourages if the employee gives suggestions? a) Always b) Sometimes b) Never d) Often

25) Do you feel comfortable while participating in the meeting? a) Yes b) Sometimes c) Not at all

26) If you take part in the managerial meeting will you understanding the proceedings? a) Very much c) Somewhat b) Yes d) No

27) Whether your opinions are suppressed in the meeting? a) Yes b) No

28) Does Trade union accepts your suggestions? a) Always b) Sometimes c) Not at all

29) Whether the members of the committees consult their colleagues before attending the meeting? a) Yes b) No

30) Whether the committee members share the information with their colleagues after the meeting?

a) Yes

b) No

31) Given below are various methods of workers participating in management. Please tick ( ) all the methods of workers participation in management used in your company? a) Work council b) Joint management council c) Employee suggestion scheme d) Other scheme please specify_______________________________ 32) Are you provided any training to participate in the management activities? a) Yes b) No c) Somewhat

33) If yes are you satisfied with that training? a) Very satisfied b) satisfied c) Not satisfied

34) Is your opinion is considered while framing medical policy? a) Yes b) No c) Sometimes

35) Is your opinion is considered while planning? a) Yes b) No c) Sometimes

36) How often meetings are conducted in your company? a) 1-3 month c) One month b) 1-6 month d) Any other system please (specify)________

37) Time allotted for participative forums meetings? a) Less than one hour c) 2 hour b) one hour d) more than two hour

38) Are you satisfied with the time allotment of meeting? a) Highly satisfied c) Not satisfied b) Less satisfied d) Satisfied

39) Do you think there is need for the improvement workers participation in management? a) Yes b) No

Give suggestion ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ _________

THANK YOU