You are on page 1of 25

TRNG I HC THNG MI

KHOA THNG MI IN T

----

CNG
ti: Truy cp website trananh.vn tm hiu v mt hng kinh

doanh, phng thc kinh doanh, phng thc thanh ton v trnh
by cc bc t xy dng cu hnh my tnh trn website ny.

Nhm
Lp
Mn
GV Hng dn

:
:
:
:

7
1017ECOM0111
Thng mi in t cn bn
L Xun C

Tho lun Thng mi in t cn bn


Trang 2 / 25

H Ni, 2010

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 3 / 25

MC LC

Phn I: C s l lun
1. Thng mi in t
a. Khi nim
b. Cc cp ca thng mi in t
c. c im ca thng mi in t
d. Phn loi thng mi in t
e. Li ch ca thng mi in t
2. Thanh ton in t
a. Khi nim
b. u th ca thanh ton in t
c. Yu cu cu h thng thanh ton in t
d. Cc h thng thanh ton in t
3. Website thng mi in t
Phn II: Ni dung
1. Gii thiu chung v trananh.vn
2. Cc mt hng kinh doanh ca trananh.vn
3. Phng thc kinh doanh ca trananh.vn
4. Phng thc thanh ton ca trananh.vn
5. Cc bc t xy dng cu hnh my tnh trn website trananh.vn
Phn III: Kt lun

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 4 / 25

PHN I: C S L LUN

1. Thng mi in t

Khi nim
Hin nay c nhiu quan im khc nhau v thng mi in t
Ngha rng :Thng mi in t l cc giao dch ti chnh v thng mi bng

phng tin in t: trao i d liu in t,chuyn tin in t,cc hot ng


gi rt tin bng th tn dng.
Ngha hp: bao gm cc hot ng thng mi c thc hin thng qua

mng Internet.
Thng mi in t l vic s dng cc phng tin truyn thng in t v

cng ngh x l thng tin s trong giao dch kinh doanh nhm to ta, chuyn ti
v nh ngha li mi quan h to ra cc gi tr gia cc t ch v gia cc t
chc vi cc c nhn (theo Emmanuael Lallana, Rudy Quimbo)
Theo t chc Thng mi Th gii: Thng mi in t bao gm vic sn

xut, qung co, bn hng v phn phi sn phm c mua bn v thanh ton
trn mng Internet, nhng c giao nhn mt cch hu hnh c cc sn phm
c giao nhn cng nh nhng thng tin s ha thng qua mng Internet.
Theo t chc hp tc pht trin kinh t ca Lin Hp quc: Thng mi in

t c nh ngha s b l cc giao dch thng mi da trn truyn d liu qua


cc mng truyn thng nh Internet.
Cc cp ca thng mi in t
Cc ng dng kinh doanh trn Internet c chia l 4 mc khc nhau:
Brochureware: Qung co trn Internet. a thng tin ln mng di mt

website gii thiu cng ty, sn phm... Hu ht cc ng dng trn Internet


Vit Nam u dng ny.
eCommerce: Thng mi in t. L cc ng dng cho php trao i gia

ngi mua v ngi bn, h tr khch hng v qun l c s d liu khch


hng hon ton trn mng. y l hnh thc giao dch gia ngi bn v ngi
mua (Business To Customer hay vit tt l B2C).
eBusiness: Kinh doanh in t. L ng dng cho php thc hin giao dch

gia doanh nghip ny vi doanh nghip khc v khch hng ca doanh


nghip (Business To Business hay vit tt l B2B). B2B bao gm cc ng
dng nh th trng o, qun l quan h khch hng...

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 5 / 25

eEnterprise: Doanh nghip in t. Mt s doanh nghip ng dng c B2C


v B2B. Cc doanh nghip nay c gi l eEnterprise.

c trng ca thng mi in t
Thng mi in t l phng thc thng mi s dng cc phng tin in
t tin hnh cc giao dch thng mi. So vi cc hot ng ca thng
mi truyn thng, thng mi in t c mt s im khc bit c bn sau:

Cc bn tin hnh giao dch trong thng mi in t khng tip xc


trc tip vi nhau v khng i hi phi bit nhau t trc.

Cc giao dch thng mi truyn thng c thc hin vi s tn ti


ca khi nim bin gii quc gia, cn thng mi in t c thc hin trong
mt th trng khng c bin gii.

Trong hot ng giao dch thng mi in t u c s tham gia ca


t nht ba ch th, trong c mt bn khng th thiu c l ngi cung cp
dch v mng v cc c quan chc nng.

i vi thng mi truyn thng th mng li thng tin ch l phng


tin trao i d kiu, cn i vi thng mi in t th mng li thng
tin chnh l th trng.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 6 / 25

C s trao i hng ha, dch v, thng tin v tin t qua mng my


tnh v cc phng tin in t khc.

C kh nng ct gim chi ph v nng cao hiu qu i vi cc qu


trnh sn xut khinh doanh.

C th ng dng ngay v cc ngnh dch v (chnh ph in t, o to


trc tuyn, du lch, t vn).

S pht trin ca thng mi in t gn lin v tc ng qua li vi s


pht trin ca cng ngh thng tin.

Da trn/lin quan mt thit vi thng mi truyn thng v ph thuc


s pht trin mng internet, truyn thng v phng tin in t

Cc hot ng thng mi in t a dng, phong ph.

Thng mi in t l thut ng mang tch lch s


Phn loi thng mi in t

Cch phn loi chung nht theo bn cht ca giao dch v mi quan h gia cc
bn tham gia:
Thng mi in t gia cc doanh nghip (B2B)
Thng mi in t gia doanh nghip v ngi tiu dng (B2C)
Thng mi in t gia doanh nghip doanh nghip ngi tiu dng
(B2B2C)
Thng mi in t gia ngi tiu dng v doanh nghip (C2B)
Thng mi in t gia ngi tiu dng v ngi tiu dng (C2C)
Cc ng dng ngang hng (P2P)
Thng mi di dng (mComerce)
Thng mi in t ni b doanh nghip
Thng mi in t doanh nghip v nhn vin
Thng mi hp tc
Thng mi in t phi kinh doanh

Li ch ca thng mi in t

Thng mi in t mang li li ch cho tt c cc bn tham gia


Vi cc t chc:
+ Tip cn ton cu
+ Gim chi ph
+ Hon thin chui cung ng
+ p ng nhu cu c bit ca khch hng

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 7 / 25

+ Xy dng cc m hnh kinh doanh mi


+ Chuyn mn ha ngi bn hng

+ Rt ngn thi gian trin khai tng


+ Tng hiu qu mua hng

+ Ci thin quan h khch hng


+ Cp nht ha t liu cng ty
+ Cc li ch khc

Vi ngi tiu dng


+ Tnh rng khp

+ Nhiu s la chn
+ Sn phm v dch v theo yu cu ring

+ Sn phm v dch v r hn
+ Thng tin sn tm
+ Tham gia u gi trong thng mi in t
+ Bn hng cha phi np thu
Vi x hi

+ Thng tin lin lc c ci thin, gim ch tc giao thng v nhim


mi trng
+ Gp phn to mc sng cao hn
+ Nng cao an ninh trong nc

+ Tip cn cc dch v cng


2. Thanh ton in t
Khi nim
Thanh ton in t (epayment) l vic thanh ton da trn nn tng cng ngh
thng tin, trong s dng my tnh ni mng truyn cc thng ip in t,
chng t in t gip cho qu trnh thanh ton nhanh chng v hiu qu
H thng thanh ton in t l phin bn in t ca h thng thanh ton truyn
thng
u th ca thanh ton in t
Khng b hn ch bi khng gian
Khng b hn ch bi thi gian
L phng thc thanh ton c nhiu u vit
o y mnh xu th pht trin ca cc phng thc thanh ton khng tin mt

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 8 / 25

o M rng ra cc lnh vc mi
o a dng ha cc hot ng thanh ton trong lnh vc ngn hng
Yu cu ca h thng thanh ton
1

Tnh c lp

Tnh tit kim v hiu qu

Tnh tng tc v dch chuyn

Tnh thng dng

Tnh an ton v bo mt

Tnh hon i, chuyn i

Tnh n danh

10 Tnh linh hot

Tnh phn on

11 Tnh hp nht

Tnh d s dng

12 Tnh co dn

Cc h thng thanh ton in t


Cc h thng thanh ton th:

+ Th tn dng (credit card)


+ Th ghi n (debit card)
+ Th tr ph (charge card)
+ Th thng minh (smart card)
+ Th lu tr gi tr (stored value card)
V thanh ton, tin in t (tin s ha)
V in t (v tin s ha Digital wallet)
Sc in t
Ha n in t (Electronic Bills)
Thanh ton in t trong giao dch B2B
im khc bit ln nht gia thanh ton in t v thanh ton truyn thng l
thng qua cc phng tin in t, loi b hu ht vic giao nhn giy t v vic
k truyn thng, thay vo l cc phng php xc thc mi.
i vi doanh nghip: Li ch ln nht ca thanh ton in t l s tit kim
chi ph v to thun li cho cc bn giao dch. Cc giao dch qua knh in t c
chi ph vn hnh thp. Chi ph ch yu l u t bn u, trong iu kin cng
ngh pht trin nhanh chi ph u t cng gim ng k. Doanh nghip khng
cn phi u t nhn s, a im v cc chi ph lu chuyn h s cho vic giao
dch
i vi ngi tiu dng: vi thanh ton in t, cc bn c th tin hnh
giao dch khi cch xa nhau, khng b gii hn bi khng gian a l. Vi ngi
tiu dng, h c th ngi ti nh t hng, mua sm nhiu loi hng ha, dch
v nhanh chng. Vic khng phi mang theo nhiu tin mt, gim thiu ri ro

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 9 / 25

mt tin, tin gi, nhm lns gim bt vic thiu mnh bch so vi giao dch
bng tin mt
i vi nn kinh t v m: Thanh ton in t gii quyt c nhng bt cp
ca thanh ton dng tin mt: gim chi ph ca x hi t chc hot ng thanh
ton (chi ph in tin ca Chnh ph, chi ph vn chuyn, bo qun, kim, m tin
ca h thng ngn hng, cc ch th tham gia giao dch thanh ton); hn ch hnh
vi phm php ca cc i tng li dng thanh ton vi khi lng ln gian
ln, trn thu, tr hon hoc khng thc hin ngha v tr n i vi ngn hng
hoc cc ch n; m bo an ninh trong thanh ton; hn ch ti phm lu hnh
tin gia, m bo li ch ca cc t chc c nhn v tnh hnh an ninh quc gia.
Thanh ton in t gim khi lng lu thng tin mt, tng nhanh khi lng
chu chuyn, thanh ton trong nn kinh t, ci thin mi trng vn minh thng
mi, thu ht khc du lch v u t nc ngoi
3. Website thng mi in t
Website thng mi in t cng l web site ng vi cc tnh nng m rng cao cp
cho php giao dch qua mng nh: gi hng, t hng, thanh ton qua mng, qun l
khch hng, qun l n t hng ...
Thnh phn ca website thng mi in t:

Module Sn Phm:
Module ny cho php doanh nghip chia thnh nhiu danh mc sn phm c th
t thay i theo nhu cu v d chia thnh sn phm ni tht, sn phm m ngh,
sn phm nng sn...vvv. Trnh by thng tin, hnh nh gi thnh ca sn phm
theo dng e-catalog. Tch hp sn gi mua hng in t (e-shopping cart) phc
v cho nhu cu mua sm trn mng ca khch hng.

Module Thanh Ton Qua Mng:


Module ny i km vi gi mua hng in t (e-shopping cart), phc v cho nhu
cu thanh ton qua mng ca khch hng.

Module Qun L Khch Hng:


Lu gi thng tin v qu trnh t hng, mua hng, ha n thanh ton...vvv,
gip khch hng v doanh nghip thun tin tra cu khi cn thit.

Module Dch V:
Hin th thng tin, hnh nh v cc dch v ca doanh nghip trn website. Mi
dch v c 1 form yu cu dch v i km, cho php khch hng d dng lin lc
khi cn thit.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 10 / 25

Module Tin Tc:


Module cho php chia nh thnh nhiu loi tin khc nhau v d tin trong nc, tin
quc t, tin tc cng ngh, tin ni b...vvv.

Module FAQ (Nhng cu hi thng gp):


Module ny gip doanh nghip ng ti cc cu hi thng gp ca khch hng
v ni dung tr li t pha doanh nghip, to ci nhn chuyn nghip i vi
ngi xem v sn phm - dch v ca mnh. Tch hp chc nng gip khch hng
thun tin gi nhng yu cu, ngh, ng gp kin... n doanh nghip.

Module Tuyn Dng:


Cho php doanh nghip ng ti cc thng tin tuyn dng nhm tm kim cc
ng vin tim nng cho mnh.

Module To thm d kin


Doanh nghim c th a ra nhng cu hi thm d kin ca khch hng
khi ving thm website.

Module Qung Co Trc Tuyn:


Cho php doanh nghip qun l cc banner, logo ca cc i tc trn website
mnh, to ngun thu t website.

Tin ch tm kim:
Bao gm 2 chc nng tm kim: Tm nhanh v tm nng cao. Tm nhanh: cho
php ngi xem tm kim nhanh bt k thng tin no trong website thng qua
thao tc n gin l nhp t kha cn tm v nhn enter ra kt qu. Tm nng
cao: cho php ngi xem gii hn khu vc tm kim thng tin kt qu hin th
ra chnh xc hn.

Tch hp b m chuyn su:


Bao gm b m s ngi truy cp, ang truy cp website, m s ln
c xem cho tng sn phm.

Form lin h trc tuyn:


Cho php khch lin h vi doanh nghip khi c nhu cu.

10 website thng mi uy tn ti Vit Nam (theo chng trnh Trustvn do Trung


tm pht trin Thng mi in t (EcomViet) v Hip hi Thng mi in t Vit
Nam trin khai thc hin nh gi v chn ra 10 website thng mi in t tiu biu
ca Vit Nam):

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 11 / 25

www.jetstar.com: Website ca hng hng khng Jetstar Pacific Airlines cho


php khch hng t v thanh ton v my bay trc tuyn bng cc loi th tn
dng quc t.
www.golmart.vn: Siu th trc tuyn vi cc mt hng tiu dng ph bin.
www.linhperfume.com: Shop nc hoa, sn phm dng da cao cp vi gi
thp hn th trng 10 20%.
www.25h.vn: Siu th trc tuyn cung cp nhiu loi hnh sn phm, dch v.
www.goodsmart.vn: Siu th trc tuyn cng nhng thng tin tham kho dnh
cho cc b ni ch.
www.luxurytravel.com.vn: website cung cp cc tour du lch sang trng, c
o dnh cho th trng khch hng cao cp ti Vit Nam.
www.megabuy.vn: trang web bn hng trc tuyn B2C, B2B, cung cp sn
phm hng in t, thit b vn phng trc tip qua mng internet t nh nhp
khu
www.sinhcafe.com.vn: Website cung cp cc tour du lch ti Vit Nam, Lo,
Campuchia.
www.hoatuoiquatang.com: Website cung cp dch v chuyn hoa, qu tng vi
cc lng hoa, qu c thit k theo tng mc ch tng khc nhau.
www.lamosi.com.vn: Cc sn phm nc hoa, du thm ca cc hng ni ting
th gii vi nhiu mc chit khu cho tng sn phm.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 12 / 25

PHN II: NI DUNG

1.

Gii thiu website trananh.vn


Website trananh.vn l ca hng in t ca Cng ty c phn th gii s Trn Anh
CNG TY C PHN TH GII S TRN ANH
Tn giao dch vit tt: TRANANH DIGITAL WORLD., JSC
a ch: 1174 ng Lng, phng Lng Thng, qun ng a, H Ni
Giy CNKKD v m s doanh nghip s: 0101217009 ng k thay i ln
th 3 do s K hoch & u t thnh ph H Ni cp ngy 25/5/2010
i din theo php lut ca doanh nghip: ng Trn Xun Kin Ch tch
HQT

Qu trnh hnh thnh v pht trin:

Cng ty TNHH Thng mi v Dch v Trn Anh c thnh lp theo quyt nh s


0102004703 do S K hoch v u t Thnh ph H Ni cp ngy 11/03/2002.
Cng ty chnh thc chuyn i t m hnh cng ty TNHH sang m hnh cng ty
c phn vi tn gi mi l: Cng ty c phn Th gii s Trn Anh k t ngy
08/08/2007 theo giy chng nhn ng k kinh doanh s 0103018927 do S K
hoch v u t thnh ph H Ni cp.
Gn lin qu trnh hot ng v pht trin ca Trn Anh l nhng s kin v chnh
sch kinh doanh mang tnh t ph, tin phong trong lnh vc kinh doanh thit b my
vi tnh nh: chnh sch kinh doanh "bn gi bn bun n tn tay ngi tiu
dng", chnh sch bo hnh "1 i 1 trong vng 6 thng" & "bo hnh c trong
trng hp IC b chy, n", chnh sch "cam kt hon tin khi c bin ng
gi"...Qua , Trn Anh lun duy tr c tc tng trng cao, ton din v mi
mt mt cch bn vng v ng kinh ngc so vi cc cng ty kinh danh cng lnh
vc. Hin nay Trn Anh l mt trong nhng cng ty hng u Vit Nam trong lnh
vc cng ngh thng tin. Khch hng lun tin tng Trn Anh bi cc chnh sch,
cam kt, dch v...m rt nhiu cng ty my tnh khc khng lm c.
Sau mt thi gian khng nh c tn tui trn cc lnh vc kinh doanh My tnh
linh kin, Thit b gii tr s, Thit b vn phng v in thoi di ng, ngy
10/10/2009, Trn Anh m rng sang lnh vc in t, in lnh, thit b gia dng
vi h thng Siu th in my IT. H thng siu th in my IT Trn Anh c
khng gian rng, phong cch bi tr gian hng khoa hc to iu kin thun li cho
khch hng thm quan v la chn sn phm.
Tm nhn ca cng ty Trn Anh:

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 13 / 25

Tr thnh cng ty c h thng Siu th in my IT c quy m, chuyn


nghip v ln nht Vit Nam.
Xy dng Trn Anh tr thnh mt mi trng lm vic chuyn nghip ni m
mi c nhn c th pht huy ti a sc sng to, kh nng lnh o v c hi lm
ch thc s vi mt tinh thn dn ch rt cao.
Xy dng Trn Anh tr thnh mt ngi nh chung thc s cho mi cn b
nhn vin trong cng ty bng vic cng nhau chia s quyn li, trch nhim v
ngha v mt cch cng bng v minh bch nht.
Gi tr ct li ca cng ty Trn Anh:

K lut hng vo tnh chuyn nghip;


Hon thin t chc hng ti dch v hng u;
Nng ng hng ti tnh sng to tp th;
Cam kt ni b v vi cng ng, x hi;
Lm vic v hnh ng trung thc;

Trit l kinh doanh ca cng ty Trn Anh:


Vn ha cng ty l nn tng v tr ct pht trin, tp hp v tn vinh tt c
nhng yu t nhn bn trong kinh doanh hng ti s pht trin hi ha v bn
vng.
Tch kt vo trong mi chnh sch v dch v m cng ty a ra th trng tt
c cc gi tr c bn to nn hnh nh v mt cng ty kinh doanh in my, thit
b s cn phi c: Tin phong + Ti u + Tiu chun
"Ly s Hi lng ca khch hng lm nim Hnh phc ca chng ta" l
nhng g m ton th nhn vin cng ty Trn Anh ang ngy m tm nim
v phn u!
2. Cc mt hng kinh doanh ca trananh.vn

Cc sn phm trn trananh.vn cng y nh ti h thng siu th, ca hng in


my Trn Anh truyn thng. Cc mt hng gm c:
+ in t m thanh bao gm Tivi LED, Tivi LCD, Tivi Plasma, Tivi

SlimFit, Tivi CRT, Dn m thanh, u DVD, Cassette, ph kin.

+ in lnh bao gm: T lnh Side by Side, t lnh, iu ha mt chiu, iu

ha 2 chiu, My git lng ng, my git lng ngang, my git lng nghing,
my sy qun o, t mt, ph kin in lnh, t ng.
+ gia dng bao gm: ni cm in, l vi sng, bp ga, bp in t lu

in, my nc nng, bnh thy in, cy nc nng lnh, qut cc loi, m

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 14 / 25

siu tc, my xay p hoa qu, ni cho dng nh bp, my ht bi,


my ra bt, my sy bt, bn l, my sy tc l tc, bnh lc nc, cc loi
my nng, my ht m, my ht bi, my pha caf, my chm sc sc khe,
thit b in, my sy qun o, my kh c rau qu, cc loi cn, my phun
m.
+ Laptop bao gm: My tnh xch tay, chut laptop, Ram Laptop, cng

laptop, ti laptop, ph kin laptop.


+ My tnh v linh kin bao gm: my tnh bn, mn hnh my tnh, loa vi

tnh, cng ngoi, linh kin my tnh, TV box, USB flash, thit b mng, linh
kin khc, phn mm my tnh, my ch Server, tai nghe.

+ Thit b vn phng bao gm: My in, my chiu, my photocopy, my qut,

my fax, UPS b lu in, my hy ti liu, thit b m vch, my tnh c


nhn, ph kin thit b vn phng.
3. Mua hng trn trananh.vn
Khch hng cn ng k mt ti khon c th mua hng trn trananh.vn.
Sau khi ng vi nhng quy nh ca website v ng k thnh cng, ti khon
ca khch hng c iu kin mua hng online. Khch hng tin hnh
ng nhp v thc hin vic mua hng trn website.
Trn thanh menu hin th y cc nhm mt hng: my tnh xch tay, in
thoi, thit b gii tr s, thit b vn phng...Khch hng c th la chn xem
hoc g trn thanh tm kim sn phm m mnh quan tm.
Khi tm c sn phm cn mua, khch hng hy click vo sn phm
xem thng tin chi tit hoc c th t mua lun sn phm .

Ngay lp tc, gi hng s hin ra vi sn phm m khch hng va chn.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 15 / 25

Ti y, Khch hng c th:

+ Cp nht gi hng: Khi khch hng mua mt sn phm vi s lng ln hn

1. Khch hng in s lng cn mua s lng ri n cp nht.


+ Xa: Nu khch hng khng mun mua 1 sn phm no .
+ In n hng: Khch hng mun in n hng vi nhng sn phm chn.
+ t hng: Khi khch hng hi lng vi sn phm mnh chn mua.

Ngoi ra, Khch hng c th tip tc mua nhng sn phm khc ca Trn Anh
bng cch click vo dng thng bo pha trn cc nt chc nng.

Sau khi chn c nhng sn phm m khch hng cn mua, khch


hng hy n vo nt t hng gi yu cu t hng cho Trn Anh.

Khch hng cng nn kim tra li thng tin c nhn cng nh chng
loi hng ha ch thun li cho Trn Anh trong vic thc hin giao dch.

Khi ng vi la chn ca mnh, khch hng nhn

gi

n hng cho Trn Anh.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 16 / 25

Khi n hng c gi thnh cng, h thng s gi mt email xc nhn n


hng ti a ch mail khch hng ng k.

Khch hng check mail, nhp vo link lin kt xc nhn. Khi xc nhn thnh
cng, h thng s gi thng bo

Ngoi ra, Khch hng c th lin h trc tip vi b phn kinh doanh online
(bng cc hnh thc: Y!M, email, in thoi, fax) t hng.
B phn Kinh doanh online s gi bo gi trc tip, fax hoc gi email theo yu
cu ca khch hng.
Khi khch hng ng mua hng, b phn K ton bn hng s lp phiu v
nhn tin t cc ca khch hng (nu c).
Nhn vin kinh doanh s hn thi gian, a im giao hng cho khch hng.
Ch :
+ thun tin cho vic thc hin n hng, khch hng cn ghi ng, thng
tin trong mc ng k thnh vin.
+ Mi n hng thiu mt trong s cc thng tin cn thit (h tn, a ch, s
in thoi) s b loi b m khng cn bo trc.
+ Nhng n hng m Trn Anh cho l khng hp l cng s b loi b m
khng cn bo trc.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 17 / 25

4. Phng thc thanh ton ca trananh.vn


Trananh.vn chp nhn thanh ton theo cc hnh thc
Thanh ton bng tin mt
A. Thanh ton ti cc siu th ca cng ty
Khch hng thanh ton trc tip ti cc siu th ca Trn Anh.
Siu th s 1: S 292 Ty Sn ng a H Ni
Siu th s 2: S 1174 ng Lng ng a H Ni
Ngay khi khch hng thanh ton xong, nhn vin k ton s gi li khch hng
HTC v nhn vin kinh doanh s hng dn khch hng hnh thc giao nhn hng.
B. Thanh ton ti im giao hng.
Khch hng thanh ton cho nhn vin giao nhn ton b hoc mt phn (nu
t cc) gi tr hng ha mua.
Hnh thc thanh ton ny ch thc hin vi cc n hng c a ch giao hng ti
ni thnh thnh ph H Ni.
Nu a im giao hng ngay ti ni thanh ton, nhn vin giao hng s thu tin
khi giao hng.
Thanh ton bng chuyn khon.
Nu a im giao hng l Ngoi thnh, Ngoi tnh hoc Ni thnh thnh ph H Ni
nhng khc vi a im thanh ton (trong trng hp khch hng gi qu, gi hng
cho bn b, i tc ) Trn Anh s thu tin trc 100% gi tr hng + ph vn
chuyn theo cc ph tnh trong chinh sch vn chuyn bng phng thc chuyn
khon trc khi giao hng. Khch hng chuyn tin cho Trn Anh vo ti:
Cng ty c phn Th Gii S Trn Anh
/c: S 1174 ng Lng ng a H Ni
S TK: 0521100040007
Ti Ngn hng thng mi c phn Qun i chi nhnh in Bin Ph - H Ni
Ghi ch: hng ha v gi c c chnh xc, ngay sau khi khch hng chuyn tin
phi fax giy y nhim chi c du ngn hng chuyn tin nhn vin kinh doanh
lm cn c gi hng v gi tin theo ng tha thun cho khch hng.

Cc hnh thc khc:


Trn Anh ang tin hng m phn, hp tc vi cc i tc a vo s dng mt
hnh thc thanh ton mi, bo mt, tin li hn cho khch hng v s a vo s
dng trong thi gian ti.
5. Cc bc t xy dng cu hnh my tnh trn website trananh.vn

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 18 / 25

xy dng cu hnh my tnh trn website, khch hng vo menu:


My tnh v linh kin lp cu hnh.
H thng cung cp cho khch hng hai giao din la chn cu hnh:

+ Theo kiu lit k: Khch hng xem tng trang la chn sn phm. n vo

nt chn nu chn sn phm .

+ Theo kiu hp chn: Khch hng ch vo hp chn la chn sn phm.

H thng c xy dng m bo tnh chnh xc ca cu hnh, trnh mt


thi gian, khch hng nn la chn theo trnh t nh sau:

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 19 / 25

CPU Mainboard Ram HDD .


Khch hng bt buc phi la chn CPU u tin. H thng s t ng loi b
nhng linh kin khng tng thch vi CPU .
Nu mt trong hai loi thit b l CPU v Main khng c la chn th cc rng
buc s khng cn chnh xc do cu hnh c th khng ph hp.
Trong trng hp Khch hng chn li CPU hoc Main th mt s thit b rng
buc cng phi la chn li. H thng s t ng loi b khuyn co khch
hng.
ct ngoi cng bn tri, l b lc sn phm, cn c vo khch hng c th d
dng trong vic tm kim v la chn sn phm.
Mt s thit b ph tr (Loa, mn hnh, cc ha) khch hng c th la chn
hoc khng. b qua, khch hng chn vo loi linh kin tip theo.
Khi hon tt qu trnh la chn cu hnh, khch hng c th:
[In cu hnh]: Khch hng dng in cu hnh mnh va chn
[t hng ngay]: Khch hng chuyn cu hnh va chn thnh n hng v
chuyn ti h thng t hng ca Trn Anh. Vi chc nng ny, khch hng ch
cn ngi ti nh, vi chic my tnh ni mng l c th mua cho mnh mt b my
tnh hon chnh.
[Lm li]: Khch hng xa b tt c cc la chn v xy dng cu hnh mi.
Ch :
Nu khch hng pht hin bt c sai st no xin khch hng hy lin h vi Trn
Anh, cng ty s tin hnh sa cha v khc phc.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 20 / 25

PHN III: KT LUN

Trn Anh l mt trong nhng cng ty kinh doanh thit b vi tnh hng u ti Vit
Nam. Mi khi c nhu cu mua thit b vi tnh, Website trananh.vn l im n u
tin ca nhiu ngi. Website khng thc hin chc nng bn hng trc tuyn, nhng
n gp phn quan trng vo vic to v gn gi cu ni gia khch hng v cng ty
Trn Anh.
Qua Website, Trn Anh cng nh gi c xu hng tiu dng ca khch hng
thng qua th phn click chut vo cc hng mc thit b vi tnh t cng ty hoch
nh k hoch kinh doanh.
Tuy nhin cng ty cha s dng khng gian trong vng Above the fold (mt tin)
hiu qu. Cc banner siu ln vi nhng hnh nh t gi tr chong phn ln vng mt
tin. C nhiu cch nh hng ngi dng, tuy nhin cch ny t ra khng thu
c thin cm t ngi dng. Tuy nhin v tr trang trng ca thng hiu Trn Anh
trong tim ngi tiu dng, khin h vn tip tc phi tiu tn nhng thao tc tha
tm ra th h cn mua.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 21 / 25

DANH SCH NHM 7

STT

H V TN

Lp HC

Ghi ch

1
Chu B Phc
K45i4
2
L Vn Qun
K45i4
3
Nguyn ng Qun
K45i5
4
ng Th Quy
K45i4
5
Nguyn Vn Qu
K45i3
6
T L Quyn
K45i4
7
V Th t Quyn
K45i3
8
Nguyn Th Thy Qunh
K45i3
9
Nguyn Vn Sang
K45i3
10
Kiu Xun Ti
K45i4
1. Phn cng nhim v ca cc thnh vin trong nhm:
Nhm t chc hp bn lun phn chia nhim v v tin hnh lm tho lun
vo:
15h20 ngy 15/10/2010 ti sn th vin trng H Thng Mi
08h30 ngy 15/11/2010 ti sn th vin trng H Thng Mi
08h30 ngy 14/11/2010 ti sn th vin trng H Thng Mi
Mi thnh vin c trch nhim hon thnh nhim v c giao (c bin bn km
theo).
2. nh gi thi v kt qu cng vic ca cc thnh vin
STT
1
2
3
4
5
6
7
8
9
10

H V TN
Chu B Phc
L Vn Qun
Nguyn ng Qun
ng Th Quy
Nguyn Vn Qu
T L Quyn
V Th t Quyn
Nguyn Th Thy Qunh
Nguyn Vn Sang
Kiu Xun Ti

T nh gi

Nhm nh gi

Trong qu trn tho lun nhng cc thnh vin trong nhm tham gia y , nhit
tnh nng n v c nhng ng gp kin, bn lun si ni hon thnh bi tho
lun. Sau mi bui hp nhm cc thnh vin rt ra c nhiu bi hc, nhiu kinh
nghim b ch trong vic t chc tho lun, hc c cc k nng thuyt trnh, ng
gp kin, by t quan im, bn lun cc vn hon chnh bi tho lun.

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 22 / 25

CNG HA X HI CH NGHA VIT NAM


c lp T do Hnh phc
--------***--------

BIN BN HP NHM (Ln 1)


Nhm: 07
Mn: Thng mi in t cn bn
I. M u:
1. Thi gian : 15h20 ngy 15/10/2010
2. a im : Sn Th vin i hc Thng mi
3. Thnh phn tham gia: 10/10 thnh vin trong nhm.

II. Ni dung:
1. ti tho lun: Phng trnh vi phn:

Tm tt l thuyt, nu cc dng bi tp v cho v d


Gii bi tp trong sch gio trnh
Mt vi ng dng trong kinh t
2. Ni dung tho lun:
Nhm trng chia nhm thnh ba nhm nh, phn cng tng mng
cng vic nh sau:
Nhm
Thnh vin
1
L Vn Qun
Kiu Xun Ti
Nguyn ng Qun
2
Chu B Phc
ng Th Quy
Nguyn Vn Sang
3
Nguyn Vn Qu
Nguyn Th Thy Qunh
4
V Th t Quyn
T L Quyn

Cng vic
Tm hiu v cc mt hng kinh doanh ca
website trananh.vn
Tm hiu cc phng thc thanh ton ca
website trananh.vn
Trnh by cc bc t thit lp cu hnh trn
my tnh trn website trananh.vn
Tm tt l thuyt c lin quan

ngh cc nhm v tng thnh vin trong nhm t gic tm hiu v hon
thnh nhim v c giao, ngoi ra cn gip cc thnh vin khc trong

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 23 / 25

nhm nu c th cng vic c th tin trin mt cch nhanh chng v hiu


qu.

Yu cu cc thnh vin v cc nhm nh hon thnh nhim v v np bi cho


nhm trng trc ngy 31/10/2010 nhm trng tng v c nhm b sung
sa cha vo ln hp tip theo ngy 5/11/2010.

III. Kt thc:
Bui hp kt thc vo hi 16h00 cng ngy.
Th k

Nhm trng

V Th t Quyn

T L Quyn

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 24 / 25

CNG HA X HI CH NGHA VIT NAM


c lp T do Hnh phc
--------***--------

BIN BN HP NHM (Ln 2)


Nhm: 07
Mn: Thng mi in t cn bn
I. M u:
1. Thi gian: 8h30 ngy 05/11/2010
2. a im: Sn Th vin i hc Thng mi
3. Thnh phn tham gia: 10/10 thnh vin trong nhm.
II. Ni dung:
C nhm tng hp, nhn xt, b sung v sa cha bi ca tng nhm nh
Phn cng nh my v chp li thnh bn tho lun hon chnh.
III. Kt thc:
Bui hp kt thc vo hi 9h15 cng ngy.
Th k

Nhm trng

V Th t Quyn

T L Quyn

Lp HP 1017ECOM0111
Nhm 7

Tho lun Thng mi in t cn bn


Trang 25 / 25

CNG HA X HI CH NGHA VIT NAM


c lp T do Hnh phc
--------***--------

BIN BN HP NHM (Ln 3)


Nhm: 07
Mn: Thng mi in t cn bn

I. M u:
1. Thi gian: 8h30 ngy 14/11/2010
2. a im: Sn Th vin i hc Thng mi
3. Thnh phn tham gia: 10/10 thnh vin trong nhm.
II. Ni dung:
Tng thnh vin nhn bi tho lun hon chnh t nhm trng v chun b cho
bui tho lun
III. Kt thc:
Bui hp kt thc vo hi 9h00 cng ngy.

Th k

Nhm trng

V Th t Quyn

T L Quyn

Lp HP 1017ECOM0111
Nhm 7

You might also like