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LI NI U
Qun l kinh t l mt hot ng khng th thiu trong mi t chc kinh doanh. Hot ng ny gip cho t chc tn ti v pht trin. Trong qun l kinh t, c th ni lp k hoch l chc nng u tin v cng l mt chc nng quan trng.K hoch ng mt vai tr ht sc quan trng, c th ni k hoch l nn tng trong kinh doanh v cng l cng vic khng th thiu trong bt k mt hot ng no ca t chc. Vai tr quan trng ca k hoch th hin ch lp k hoch tt s to iu kin thc y t chc pht trin theo mt con ng nh trc, lp k hoch khng ch xc nh mc tiu cho t chc n vch ra phng thc thc hin mc tiu . Xut pht t nhng lp lun m em chn ti Nng cao nng lc lp k hoch sn xut kinh doanh nm ti CNG TY VIETTEL TELECOM. ti ngoi mc ch nhm cng c v nng cao nhng kin thc hc, ng thi cn p dng nhng l thuyt hc vo thc tin nhm gii quyt nhng vn vng mc. Qua , kim nghim v nng cao nhng l thuyt, l lun hc. Ngoi ra vic nghin cu ti cng gip tch ly v c rt kinh nghim trong thc tin trong qun l ni chung v trong cng tc lp k hoch sn xut kinh doanh nm ni ring. ng thi lm ni bt nng lc lp k hoch sn xut kinh doanh nm ti Cng ty Truyn dn. Qua , nhm nh gi nhng mt tch cc cng nh nhng vng mc cn tn ti ti Cng ty, a ra nhng ngh, kin ngh nhm nng cao nng lc lp k hoch sn xut kinh doanh nm ti Cng ty trong thi gian hin nay.

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MC LC
LI NI U .................................................................................................................... 1 MC LC .......................................................................................................................... 2 I. GII THIU V CNG TY ........................................................................................ 3 1.1 GII THIU CNG TY VIETTEL TELECOM. ................................................. 3

1.2. Chc nng, nhim v v m hnh t chc. ............................................................... 5 II. M hnh qun l hot ng sn xut ca cng ty vin thng Viettel Telecom. ...... 7 2.1 Cng ty Viettel Telecom hin c 19 phng ban, 6 trung tm v cc n v cp huyn x. .......................................................................................................................... 7 2.1.1. Nhng kt qu t c. .............................................................................. 10 Thnh tu. ................................................................................................................... 11 2.2. Trung tm phn mm Viettel Telecom ................................................................ 11 Chc nng nhim v ca Trung tm Phn mm......................................................... 12 2.2.1. M hnh t chc Trung tm Phn mm ViettelTelecom. .............................. 13 2.3. Phng Chnh ph in t - Trung tm Phn mm .................................................. 14 2.3.1. M hnh t chc phng Chnh ph in t. ...................................................... 14 2.3.2 Chc nng, nhim v ca phng Chnh ph in t. ........................................ 14 III. GII PHP XUT NNG CAO CHT LNG QUN L HOT NG CA CNG TY VIETTEL TELECOM. ...................................................................... 15 3.1 nh hng pht trin ............................................................................................. 15 3.2 Gii php nng cao cht lng qun l hot ng sn xut ca cng ty Viettel telecom. .......................................................................................................................... 16 KT LUN ...................................................................................................................... 17

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CNG TY VIETTEL TELECOM


I. GII THIU V CNG TY 1.1 GII THIU CNG TY VIETTEL TELECOM. Tp on Vin thng Qun i c thnh lp theo quyt nh 2097/2009/QTTg ca Th tng Chnh ph k vo ngy 14/12/2009, l doanh nghip kinh t quc phng 100% vn nh nc vi s vn iu l 50.000 t ng, c t cch php nhn, c con du, biu tng v iu l t chc ring. Hot ng kinh doanh: - Cung cp dch v Vin thng - Truyn dn; - Bu chnh; - Phn phi thit b u cui; - u t ti chnh; - Truyn thng; - u t Bt ng sn; - Xut nhp khu; - u t nc ngoi. Cng ty vin thng Viettel (Viettel Telecom) trc thuc Tng cng ty vin thng Qun i (Viettel) c thnh lp ngy 18/06/2007 do vic st nhp hai cng ty l Cng ty in thoi ng di Viettel v Cng ty in thoi di ng Viettel thnh mt cng ty kinh doanh a dch v. Viettel Telecom gi y s cung cp ton b cc dch v vin thng ca Viettel ti Vit Nam. Di y l mt s mc quan trng trong qu trnh pht trin ca cng ty:

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Nm 1989: Cng ty in t thit b thng tin, tin thn ca Cng ty Vin thng Qun i (Viettel) c thnh lp. Nm 1995: Cng ty in t thit b thng tin c i tn thnh Cng ty in t Vin thng Qun i (tn giao dch l Viettel), tr thnh nh khai thc vin thng th hai ti Vit Nam. Ngy 31/5/2002: Trung tm in thoi Di ng c thnh lp, trc thuc Cng ty Vin thng Qun i. Trung tm c nhim v xy dng v pht trin mng li theo d n, qun l v t chc khai thc mng li. Ngy 7/6/2004: Mng di ng 098 bt u hot ng th nghim, chun b cc iu kin i vo kinh doanh. Ngy 15/10/2004: Mng 098 chnh thc i vo hot ng, phc v khch hng. Ngy 20/11/2004: Sau hn mt thng i vo hot ng, mng 098 t c 100.000 thu bao. Ngy 6/4/2005, Trung tm in thoi Di ng c chuyn thnh Cng ty in thoi Di ng (Viettel Mobile) trc thuc Tng Cng ty Vin thng Qun i (Viettel). Ngy 8/9/2005: Viettel Mobile n khch hng th 1 triu. Ngy 15/10/2005: Viettel Mobile k nim 1 nm ngy thnh lp v cng b s thu bao t c l gn 1,5 triu, mt tc pht trin cha tng c trong lch s ngnh thng tin di ng Vit Nam. Ngy 7/1/2006: Cha y 4 thng sau khi n khch hng th 1 triu, Viettel Mobile n khch hng th 2 triu, tr thnh mt trong ba nh cung cp dch v di ng ln nht Vit Nam. Ngy 4/5/2006: Viettel Mobile chnh thc t 3 triu khch hng. Ngy 21/7/2006: Viettel Mobile t con s 4 triu khch hng. Ngy 15/10/2006: Viettel Mobile trn 2 nm tui vi 5 triu khch hng. SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 4

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Ngy 06/11/2006: Viettel Mobile lp k lc mi vi 6 triu khch hng, khng nh v th hng u ti Vit Nam v khng ngng nng cao cht lng dch v v phong cch phc v khch hng. Thng 4/2007: Viettel Telecom c thnh lp vi vic st nhp Cng ty in thoi ng Di v Cng ty in thoi Di ng Viettel, vi mc tiu tr thnh nh cung cp vin thng hng u ti Vit Nam. Thng 7-2007: Theo s liu ca B Bu chnh Vin thng (do cc mng di ng bo co), mng di ng ca Viettel Telecom l mng di ng c s lng thu bao thc ln nht tnh n cui thng 7-2007 vi 6,9 triu thu bao. MobiFone ng th 2 vi gn 6,2 triu thu bao v VinaPhone ng th 3 vi 5,9 triu thu bao. Cc thu bao c thng k y l thu bao thc cn hot ng trn mng (t nht l cn thi hn nghe, khng tnh cc thu bao kho 2 chiu). Ngy 25/10/2007: Viettel Telecom c 5.555 trm BTS. T u nm 2007 n nay, Viettel Telecom xy dng thm hn 2.500 trm pht sng v n cui nm 2007 s trm BTS ca Viettel Telecom s l 7.000 trm. Ngy 01/10/2007: Tng Cng ty Vin thng qun i nm trong Top 10 doanh nghip ln nht trong bng xp hng 200 doanh nghip ln nht Vit Nam c UNDP cng b. Ngy 7/12/2007: Mng di ng ca Viettel Telecom c 25 triu thu bao. Ngy 22/1/2008: Viettel Telecom kch hot hn 24 triu thu bao di ng, trong c 15 triu thu bao tht. Vi s thu bao ny, Viettel chim 36% th phn, l mng di ng ln nht Vit Nam hin nay. Vi tc tng trng ny, nm 2007 doanh thu ca Viettel t hn 16.000 t ng, duy tr tc tng trng doanh thu nm sau cao gp i nm trc trong 3 nm lin tc. 1.2. Chc nng, nhim v v m hnh t chc. Chc nng Cng ty vin thng Viettel l n v trc thuc Tng cng ty Vin thng Qun i c cc chc nng sau: SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 5

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Tham mu: Gip ng y, Ban Gim c Tng Cng ty v cng tc khai thc, xy dng, nghin cu pht trin mng li k thut vin thng, cc sn phm dch v vin thng v xy dng nh hng chnh sch kinh doanh c hiu qu cc dch v vin thng trong nc v quc t. Qun l v t chc thc hin: Tha lnh Tng gim c t chc qun l, iu hnh cc hat ng khai thc, xy dng, nghin cu pht trin mng li k thut vin thng, cc dch v vin thng v kinh doanh cc dch v vin thng: Vn hnh, khai thc cc thit b mng li, t chc sa cha, bo tr bo dng thit b nh k, ng cu thng tin, nghin cu xy dng, pht trin mng li, t chc kinh doanh trn ton quc. Gim st: Thc hin vic kim tra, gim st, n c cc hot ng sn xut kinh doanh theo k hoch c Tng gim c Tng cng ty ph duyt. Nhim v Nhim v khai thc v kinh doanh: Qun l ton b mng li h tng k thut vin thng v cc sn phm dch v vin thng thng nht trn ton quc. T chc vn hnh khai thc s dng cc thit b, mng li hiu qu phc v cho sn xut kinh doanh. Xy dng cc quy trnh khai thc, bo tr bo dng thit b mng li. Lp k hach nh k, k hoch d phng, t chc thc hin v kim tra gim st cng tc bo dng thit b theo quy trnh. T chc ng cu thng tin, khc phc s c trn ton mng. Xy dng b my, t chc trin khai hot ng kinh doanh gm: cng tc xy dng chin lc pht trin kinh doanh, t chc v qun l h thng bn hng, CSKH, gii quyt khiu ni v cc hat ng marketing khc. Qun l tt cc hot ng ti chnh, t chc lao ng, tin lng, o to, hnh chnh qun tr v vt t, kho tng Xy dng cc quy trnh nghip v, ti liu v chng trnh o to phc v cho cng tc khai thc, kinh doanh. Nghin cu xy dng pht trin mng li k thut vin thng, pht trin cc dch v vin thng theo cng ngh chung ton th gii v theo yu cu ca khch hng. Nhim v qun l SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 6

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Qun l v iu hnh sn xut kinh doanh theo ng php lut, Nh nc v Tng cng ty. Nhim v chnh tr Chu trch nhim trc ng y, Ban Gim c Tng cng ty xy dng Cng ty thnh mt n v VMTD, c th: Vng mnh v chnh tr: Cn b, CNV c bn lnh chnh tr vng vng, sn sng nhn v hon thnh tt mi nhim v c giao. T chc ng TSVM, cc t chc qun chng thng xuyn t vng mnh, gii thiu cho ng nhiu qun chng u t. Lm tt cng tc dn vn, xy dng v gi vng an ton trn a bn ng qun. T chc bin ch ng quy nh, duy tr nghim cc ch n np. Xy dng n np chnh quy v qun l k lut tt.

m bo khng ngng nng cao i sng vt cht v tinh thn cho CBCNV ton trung tm. Bo m tt cng tc k thut, cht lng dch v, khch hng tin tng. II. M hnh qun l hot ng sn xut ca cng ty vin thng Viettel Telecom. 2.1 Cng ty Viettel Telecom hin c 19 phng ban, 6 trung tm v cc n v cp huyn x. Danh sch 19 phng ban. Khi c quan qun l. 1. Phng T chc lao ng. 2. Phng Chnh tr. 3. Phng Hnh chnh. 4. Phng K hoch. 5. Phng Ti chnh. 6. Phng u t. 7. Ban kim sot ni b. Khi kinh doanh. 1. Phng Pht trin sn phm dch v. 2. Phng Truyn thng. 3. Phng iu hnh bn hang. SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 7

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Khi k thut. 1. Phng k thut Cng ngh. 2. Phng IT. 3. Phng TK&T. 4. Phng qun l khai thc. 5. Phng NOC Cng ty. 6. Phng Xy dng h tng. 7. Phng qun l ti sn. 8. Phng KCS. 9. Ban NC PT SP DV. Khi h tr. Danh sch 7 trung tm:

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1. Trung tm iu Hnh K Thut khu vc I, II, III. 2. Trung tm Phn mm. 3. Trung tm Khai thc Cng Ngh Thng Tin. 4. Trung tm Pht Trin Khch Hng Doanh Nghip. 5. Trung tm Kinh Doanh VAS. 6. Trung tm Gii p Khch Hng. 7. Trung tm Thanh Khon. Cc chi nhnh cp tnh/thnh ph. 1. Chi nhnh k thut cc tnh/thnh ph. 2. Chi nhnh kinh doanh cc tnh/thnh ph. Trung tm cp huyn. 668 trung tm vin thng huyn. 1. i qun l vn hnh khai thc. 2. Trung tm kinh doanh huyn. Cp x. 1. Nhn vin vin k thut x. 2. Nhn vin bn hng x. SVTH: TRNG NGC TRUNG

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2.1.1. Nhng kt qu t c. Cung cp Dch v in thoi di ng.

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Dch v in thoi c nh c dy (PSTN) v khng dy (Homephone). Dch v Internet (ADSL, dial-up, Leased-line, GTGT). Dch v kt ni Internet (IXP) Dch v in thoi ng di trong nc v quc t (VoIP, IDD). Mng li: (tnh ht nm 2007) Vng ph rng nht vi hn 6.392 trm BTS, GPRS ph ton quc, 3.200 node mng ADSL v PSTN 12 triu thu bao in thoi di ng ang hot ng trn mng Mng li thng nht, iu hnh tp trung. H thng phn phi dch v rng khp vi gn 600 ca hng, 81 Siu th. Hi t C nh Di ng Internet. Nm 2008, Viettel t doanh thu khong 30 ngn t ng. Xy dng vng chc ngi v s 1 v di ng ti Vit Nam vi vic pht trin mi 10 triu thu bao di ng, 200 ngn thu bao c nh c dy, 300 ngn thu bao ADSL, 1 triu thu c nh khng dy. Lp t 3.500 trm BTS v 12.000 km cp quang. Cng trong nm 2008, Viettel pht trin mng li ti Lo v Campuchia vi tng cng 1.570 trm BTS, 1.500 km cp quang ko mi. ng thi xc tin nhng bc i quan trng lp vn phng i din ti Hng Kng, M v mt s nc khc trong khu vc, nhm sn sng vi nhng thi c u t mi... Nm 2009: Trng tuyn 3G vi s im gn nh tuyt i 966/1000 im, cng vi s tin t cc l 4.500 t ng, cao nht trong s cc doanh nghip tham gia. SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 10

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16.473 l s trng hc m Viettel kt ni Internet n tnh n ngy 11 / 6 / 2009 Thng 02/2009, Viettel khai trng mng di ng Metfone ti Campuchia. Ngy 01/06/2009, nhn dp 20 k nim 20 nm thnh lp, Viettel i tin phong trong vic gim cc vi mc gim 30%, ko theo 1 lot cc t gim cc ca cc doanh nghip vin thng khc. Thnh tu. Viettel Telecom t c mt s thnh tu ln trong qu trnh pht trin: Ngy 17/7/2008: Viettel Telecom n nhn Hun chng Lao ng Hng Ba. Viettel Telecom xp hng th 83 trong 100 thng hiu di ng ln nht th gii. Thng 5/2008, Viettel t v tr s 1 trn th trng di ng Vit Nam, chim hn 40% th phn trong tng s 6 nh cung cp dch v thng tin di ng. Hin nay Viettel ang xp th 40 trn th gii v s thu bao di ng. Nm 2009, Viettel s n lc t con s 30 triu thu bao, lt vo top 30 mng di ng ln nht th gii. 2.2. Trung tm phn mm Viettel Telecom

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Chc nng nhim v ca Trung tm Phn mm. Chc nng. - Tham mu: Gip ng y, Ban Gim c Cng ty v vic nh hng, xy dng cc cng c, ng dng CNTT trong cng ty, h tr cho cng tc qun l, sn xut kinh doanh ca Cng ty; - Qun l: Trc tip qun l v chu trch nhim i vi ton b cc cng tc lin quan n lnh vc Cng ngh thng tin ca Cng ty; SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 12

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- Sn xut: trc tip xy dng, pht trin cc phn mm, ng dng CNTT phc v cho hot ng qun l v sn xut kinh doanh ca cng ty; Nhim v. - Xy dng cc cng c, ng dng CNTT phc v cng tc sn xut, kinh doanh, qun l v iu hnh ca Cng ty - Phi hp vi cc c quan, n v lin quan t chc trin khai cc sn phm dch v trn h thng Cng ngh thng tin ca Cng ty; - Ch tr hoch nh cc xu th, nh hng chin lc trong lnh vc CNTT gn lin vi s pht trin ca Cng ty. - Trc tip lm vic vi cc n v ngoi Cng ty v trin khai cc cng vic lin quan n lnh vc Cng ngh thng tin theo s phn cng ca Gim c Cng ty; thng xuyn nghin cu, xut pht trin hon thin, nng cao cht lng cc ng dng CNTT p ng yu cu pht trin dch v theo k hoch SXKD ca Cng ty; - Trc tip qun l lao ng, h thng thit b, vt t, ti sn c giao, s dng ng mc ch, nhim v theo quy nh ca Cng ty, Tng Cng ty v Php lut; 2.2.1. M hnh t chc Trung tm Phn mm ViettelTelecom. Ban Gim c Trung tm Phn mm . Trng phng 1. Trng phng OSS. 2. Trng phng MSS. 3. Trng phng BSS. 4. Trng phng V&E. 5. Trng phng R&D. 6. Trng phng qun l cht lng. 7. Trng phng chnh ph in t. 8. Trng ban tng hp. SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 13

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2.3. Phng Chnh ph in t - Trung tm Phn mm 2.3.1. M hnh t chc phng Chnh ph in t.
1. Trng Duy(Trng phng) Phng Chnh ph in t 2. Nguyn Vit Anh (Ph phng)

(Ph phng) Ban chin lc 2. Phm Bo Hiu. 3. Ha Tin Thnh

Ban gii php

Ban pht trin 1. Mnh Tun (Trng ban)

Ban kim th

1. L Thanh Hong (Trng ban)

1. Trnh Th Hong Yn (Trng ban)

2. Bi Duy Hng 3. L Trung Kin 4. Xun Din 5. Nguyn Mnh Tun 6. Nguyn Trng Giang 7. Bi Sn Dng

2. Nguyn Ngc Hun 3. L ng Nam 4. Hong c Vit 5. Nguyn Thanh Hng 6. Minh Hin 7. Trn Mnh Hng

2. L Th Thanh Minh 3. Nguyn Th Thu Chung 4. Trn Th M Ngc

2.3.2 Chc nng, nhim v ca phng Chnh ph in t. Chc nng. - ng dng Cng Ngh Thng Tin nhm h tr cc c quan chnh ph i mi, lm vic hiu qu, hiu lc, minh bch, cung cp thng tin, dch v tt hn cho ngi dn, doanh nghip, t chc, tham gia dn ch qun l nh nc. SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 14

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- Xy dng h thng thng tin qun l vn bn v iu hnh p dng trong khi c quan chnh ph. - Nghin cu, trin khai cc d n ng dng CNTT theo ngn sch trung ng. Nhim v. - Xc nh hin trng v nhu cu ng dng CNTT trong c quan chnh ph, doanh nghip t lp k hoch v xut pht trin cc ng dng CNTT phc v cho cng tc qun l, iu hnh ca chnh ph. - Tp trung ngun lc thc hin cc d n Chnh ph in t trng tm. - Xy dng quy trnh phi hp vi cc n v bn ngoi trung tm CNTT. - n nh c cu t chc, nhn s, pht trin, o to i ng, bi dng cn b ngun. - Thc hin cc nhim v khc theo s ch o ca Ban Gim c. III. GII PHP XUT NNG CAO CHT LNG QUN L HOT NG CA CNG TY VIETTEL TELECOM. 3.1 nh hng pht trin Hin nay Viettel tr thnh nh cung cp dch v di ng hng u Vit Nam, ng th 53 trong 100 nh cung cp dch v vin thng ln nht th gii, trn c Mobiphone v Vinaphone. Mc tiu ca Viettel l ng trong top 20 nh cung cp dch v ln nht th gii v top 3 nh cung cp dch v vin thng ln nht ng Nam . Viettel Telecom lun coi s sng to v tin phong l nhng mc tiu hng u. khng ch l s tin phong v mt cng ngh m cn l s sng to trong trit l kinh doanh, thu hiu v tha mn nhu cu ca khch hng. Trn bc ng pht trin ca mnh, Viettel Telecom lun phn u : i tin phong, t ph trong lnh vc ng dng cng ngh hin i, sng to a ra cc gii php nhm to ra sn phm, dch v mi, cht lng cao, vi gi cc ph hp p ng nhu cu v quyn c la chn ca khch hng. Lun quan tm, lng nghe, chia s v p ng nhanh nht mi nhu cu ca khch hng. SVTH: TRNG NGC TRUNG LP: B16QTH1 Page 15

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Gn kt cc hot ng sn xut kinh doanh vi cc hot ng nhn o, hot ng x hi. Sn sng hp tc, chia s vi cc i tc kinh doanh cng pht trin. Kt hp kinh t vi li ch quc gia v An ninh Quc phng. Pht trin Kinh doanh theo nh hng ca th trng v lun hng ti li ch chnh ng ca khch hng. Lun lun coi trng v hng ti li ch chnh ng ca khch hng. Ly yu t con ngi lm ch o, c chnh sch o to, pht trin v thu ht nhn ti. 3.2 Gii php nng cao cht lng qun l hot ng sn xut ca cng ty Viettel telecom. Tng cng cng tc qun l hot ng sn xut, y mnh cc phong tro thi ua,

xy dng chnh sch pht trin hp l. o to i ng qun l, nng cao nng hp, gip cng tc qun l ngy cng c hon thin hn, xy dng i ng chuyn nghip Xy dng chin lc kinh doanh r rng, ph hp vi tng thi k, p dng k thut cao . Xy dng cc knh i l cho cng ty, to ra th trng cho cho cng ty.

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KT LUN
C ch th trng thc y cnh tranh gay gt gi cc cng ty th trng, xu hng lm cc cng ty phi i mi phng thc hot ng sn xut ph hp, to ra sc cnh tranh, ng vng trn th trng. Cng ty Viettel telecom khng nm ngoi s pht trin , cng ty lun thay i cch thc qun l ph hp, lm gim chi ph pht sinh, t nng cao sc cnh tranh, nh i ng qun l, nhn vin nhit tnh m cng ty viettel telecom gp cng sc trong vic a tp on vin thng qun i Viettel tr thnh mt trong nhng tp on ln ca Vit Nam v th gii.

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