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SINGLE POINT OF ACCOUNTABILITY Support from Apps to Disk Support for your systems is just the start. Oracle Customer Services is your single point of accountability for world-class integrated support across all your Oracle products, from applications to disk.
Award-winning hardware service. For those requiring hardware service, local service engineers are ready to respond 24 hours a day, 365 days a year. Oracle Premier Support for Systems provides hardware service for your Sun server or storage system within two hours1. Our highly trained technicians leverage their experience, OEM diagnostic tools, and OEM parts to quickly troubleshoot and resolve system issues. You can expedite service by configuring your Sun system to automatically submit a service request on your behalf, should a component need to be replaced. Exclusive online resources. Your IT staff has full access to a powerful collection of tools and personalized technical resources. In addition to providing online self-help, access to support communities, and easy online service request submission and tracking, these exclusive resources enable priority service and more-proactive management of your systems. Advanced Customer Services for Systems As an Oracle Premier Support for Systems customer, you will also have access to optional services that can provide you with extra assistance when you need it. From system installation and application readiness to optimization, tuning, and operations management, Advanced Customer Services for Systems helps you achieve operational excellence. Stay Ahead with Support from Oracle Oracles global support infrastructure offers customer services leadership in software, systems, and solutions, with thousands of responsive engineers and services professionals dedicated to serving you. With Oracle Support, you receive the complete system support you need in order to reduce operating costs and risk and maximize the return on your investment. Contact Us For more information about Oracle Premier Support for Systems, please visit oracle.com/support or call +1.800.ORACLE1 to speak with an Oracle representative.
Your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature.
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