Qun L D n Phn Mm

GVHD:

B CNG THNG TRNG I HC CNG NGHIP H NI

Khoa Cng Ngh Thng Tin - - - - -o0o- - - - -

BO CO BI TP LN MN QUN L D N PHN MM TI:D n Phn Mm Qun L Khch sn

Gio vin hng dn : Sinh vin thc hin : Nhm 8 Nguyn Tn Thnh Nguyn Trng Tam Nguyn Th H o Minh Thng Lp :
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GVHD:

Mc Lc

GII THIU CHUNG

GII THIU V D N Cng vi s pht trin khng ngng v k thut my tnh v mng in t, cng ngh thng tin cng t c rt nhiu nhng thnh tu to ln, gp cng rt ln trong cng cuc xy dng v pht trin x hi ca nhn loi. Ngy nay, Cng Ngh Thng Tin c nhng bc pht trin mnh m, ng dng trong nhiu lnh vc i sng v hiu qu mang li l khng th ph nhn, gip gim thiu ti a cc khu lm vic th cng km hiu qu chnh xc ca con ngi trc kia. My tnh in t tr nn ph bin v gn gi vi mi ngi, vic tip cn vi H thng Thng tin qun l tr thnh mc tiu hng u ca cc t chc, doanh nghip cho mc ch qun l thng tin ca mnh. Trong hot ng sn xut, kinh doanh, gi y, thng mi in t khng nh c vai tr xc tin v thc y s pht trin ca cc doanh nghip trong cc khu sn xut cng nh qun l. i vi mt khch sn
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h thng thng tin Qun l trong qun l Khch sn c xy dng nhm gii quyt nhu cu v qun l trong Khch sn. H thng s gip cc doanh nghip x l cng vic chnh xc, nhanh chng, tit kim chi ph, nhn lc, mt khc cn qung b hnh nh ca Khch sn n vi bn b trong v ngoi Tnh, trong Nc v Quc t!. Kh nng tng tc, lin doanh vi cc H thng Khch sn khc trong cng lnh vc hot ng l rt cao. H thng Thng tin Qun l s khc phc c nhng nhc im yu km trong qun l Khch sn hin ti, c kh nng nng cp v m rng nhiu chc nng trong tng lai. ti l mt yu cu thit thc trong qun l ca cc khch sn ang hot ng hin nay, do nhu cu ngy cng tng v s lng khch du lch, s lng dch v phc v, s cnh tranh thng mi, tit kim chi ph hot ng v quan trng hn l s hot ng chnh xc v hiu qu trong qun l mi l ci quan trng quyt nh s thnh cng trong hot ng kinh doanh ca Khch sn. L mt cch kim tra hiu qu nht nhng kin thc hc v l mt cch tip cn vi thc t c hiu qu nht. L d n thng mi c tim nng, nu pht trin tt s c nhiu thun li cho cc D n tip theo ca Nhm.

PHN 1 : TNG QUAN V D N I. THNG TIN D N

Tn d n : Xy dng phn mm qun l khch sn n v ti tr: Nhm sinh vin khoa Kinh T - i Hc Cng Nghip H Ni Qun l d n: Nguyn Trng Tam Nguyn Tn Thnh o Minh Thng Nguyn Th H Thi gian thc hin d n : Thi gian : 2 thng Ngy bt u : 21/11/2011
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Ngy kt thc : 21/01/2012

II.XC NH D N 1.Tng quan

Khch hng Nhm sinh vin khoa Kinh T - i Hc Cng Nghip H Ni.

a im khch hng Xun Phng, T Lim, H Ni n v thc hin Ngi qun l d n Tn d n Sinh vin Nhm 8_Tin6_k11 Trng i Hc Cng Nghip H Ni Nguyn Trng Tam Xy dng phn mm qun l d n

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Ngy bt u d n S ngi tham gia

21/11/2011

Mc ch d n Mc tiu d n

Ngy d kin kt 21/01/2012 thc 1.Nguyn Trng Tam 2.Nguyn Tn Thnh 3.o Minh Thng 4.Nguyn Th H Xy dng c phn mm qun l khch sn ng dng cng ngh thng tin vo qun l Sn phm cn phi t c cc yu cu sau: *Yu cu v pha ngi s dng: +Giao din p, thn thin ph hp vi yu cu khch hng. + D s dng vi cc i tng ngi dng, thun tin trong qun tr, d bo tr. + Thng tin hin th chi tit. + Chy n nh trn cc trnh duyt + Hon thnh sn phm ng thi gian quy nh. *Yu cu v chc nng: + D dng ty chnh, thay i cc modul, c kh nng tch hp nhiu thnh phn + C tnh hiu qu cao + C tnh bo mt cao *Yu cu tnh hu dng ca phn mm - Gip Khch sn qun l c trng thi Phng thu. - Cp nht, thm, sa, xa, tra cu cc thng tin v Khch hng. - Qun l c cc dch v ca Khch sn v cc Khch hng s dng dch v. - Thng k, bo co, in n cc hot ng theo tun, thng/nm. - Gip Khch hng xa c th t Phng thng qua email.

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Phm vi d n Ranh gii ca d n : +Sn phm c xy dng theo n t hng ca khch hng, sau khi xy dng xong sn phm s h tr b phn l tn trong khch sn v cc khu ng k qun l khch hng cng nh nhn vin trong khch sn +Sn phm ng dng nh th no. Ngn ng s dng l C#.Net trong b Visual Studio 2008 chy trn nn .Net Framework 3.5 v c th chy trc tip trn cc trnh duyt nh Firefox, IE, Opera, Safari, Chrome Thi gian d kin S ngi tham gia 1 thng 20 ngy 4

2.Gi thit v cc iu kin rng buc STT M t Loi

V nhn s: Nhng ngi thc hin d n: + Ngi qun l d n : Nguyn Trng Tam + T thc hin d n: Nguyn Trng Tam, Nguyn Tn Thnh, o Minh Thng, Nguyn Th H Pha bn khch hng: + Ngi i din nghim thu d n, chu trch nhim kim tra sn phm cui cng.
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V k thut, cng ngh: - S dng ngn ng lp trnh PHP s dng lp trnh hng i tng, c s d liu MySQL Ngoi ra cc cng c s dng nh: Macromedia Dreamweaver CS4, Photoshop CS3, PHP Designer v nhiu k thut, cng ngh khc. - Cu hnh my ti thiu c th s dng c phn mm: + My tnh kt ni Internet c ci t trnh duyt internet (IE, Firefox, Chorme...) + Ci t HH XP tr ln. V ti chnh: - S tin phi thanh ton: 15.000.000 VN - Khch hng s thanh ton ton b kinh ph xy dng d n sau khi bn giao sn phm. - Thanh ton bng tin mt hoc chuyn khon trc tip qua ti khon ngn hng.

a.Rng buc v ti nguyn STT 1 2 3 M t Cc thnh vin i d n u khng b iu ng sang thc hin cc i d n khc. C trang thit b nh: laptop, mng internet v cc thit b khc lm vic Khng gp kh khn vi khch hng trong qu trnh tm hiu v xy dng sn phm. Loi Nhn lc C s vt cht Kinh doanh

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3. Sn phm bn giao cho khch hng STT Sn phm Ngy bn giao Ni bn giao

Ti liu Phn tch thit k h thng qun l khch sn Phn mm ng dng hon thin Ti liu Hng dn s dng

21/01/2012

Minh Khai, T Lim, H Ni. Minh Khai, T Lim, H Ni. Minh Khai, T Lim, H Ni. Minh Khai, T Lim, H Ni.

21/01/2012

21/01/2012

Hng dn o to

22/01/2012

KHI NG D N PHN MM I. Tn d n: Qun l d n qun l khch sn II. M s: NTT3690ND III. Cc thng tin chnh: Ch u t : Nhm sinh vin Khoa Kinh T - i Hc Cng Nghip H Ni. Thi gian: 21/11/2011 n 21/01/2012 Gim c d n: Qun tr vin:
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IV. Qui m d n: Nhn lc : 4 ngi Thi gian : 2 Thng. V. Mc ch, mc tiu, phm vi v cc yu cu Mc ch : Xy dng hon thin phn mm theo yu cu khch hng. Mc tiu : Cc chc nng chnh ca sn phm sau khi c xy dng: Qun l thu phng Qun l phng Qun l khch hng Qun l nhn vin Qun l ti khon Lp ha n Lp bo co Qun l tin nghi Qun l dch v Qun l thu dch v Yu cu: + Bn xy dng phn mm s phi bn giao sn phm hon thin c y chc nng, cc ti liu c lin quan nh cam kt vi khch hng. + Khch hng phi m bo bn giao ng s tin xy dng d n cho bn xy dng theo ng bn hp ng. VI. Phm vi : Ranh gii ca d n: Sn phm c thc hin theo yu cu ca khch hng. Sn phm chnh: Phn mm v ti liu hng dn s dng, qun tr Cc yu t c a vo d n: Thng tin t pha khch hng.
Cc yu t c a ra ngoi d n: Loi b cc yu t nh hng n

khch hng. VII. Nhng ngi lin quan chnh :

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Nhm thc hin d n : Nhm 8 Tin_6-k11 Nhng ngi s dng sn phm d n : Nhn vin l tn, ngi qun tr h thng v khch hng c th truy cp ng k thu phng VIII.Cc im mc thi gian quan trng : Thi gian T ngy 10/12/2011 n ngy 15/12/2011 Bn giao bn m t chi tit sn phm cho khch hng v yu cu sa li (nu c). Hon chnh cc chc nng, module ca sn phm v kim th. Upload sn phm ln host v a cho khch hng kim th. Hon thin ti liu hng dn s dng v tip tc nhn cc yu cu sa li. Bn giao sn phm v thanh l hp ng. Kt qu

16/12/2011 20/12/2011 27/12/2011

26/12/2011 27/12/2011 03/01/2012

21/01/2012

21/01/2012

PHN 2 : LP K HOCH THC HIN D N

I. Nhn s.

S yu l lch tng thnh vin trong nhm: 1. Nguyn Trng Tam Ngy sinh: 03/06/1990
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a ch: Nguyn X, T Lim, H Ni Email: nguyentruongtam0690@gmail.com S in thoi: 01656027656 2. Nguyn Tn Thnh Ngy sinh: a ch: Nguyn X, T lim, H Ni. Email: S in thoi: 3. o Minh Thng Ngy sinh: 22-11-1989 a ch: Tu Hong, T Lim, H Ni Email: S in thoi: 4. Nguyn Th H Ngy sinh: a ch: Cu Din, T Lim, H Ni Email: S in thoi: II. Lch biu din cng vic
1. Thi gian tng th.

Tng thi gian d kin l 1 thng 20 ngy hon thnh trc thi hn bn giao sn phm l 10 ngy c phn b nh sau: + Phn tch v thit k h thng: 20 ngy. + Lp trnh, kim th cc phn h, bn giao tng phn h cho khch hng, nhn yu cu sa li ca khch hng v tin hnh sa li: 30 ngy. + Thanh l hp ng. 2. Thi gian chi tit.
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K hoch phn cng cng vic c th c chia thnh cc giai on c th nh sau: Giai on 1 (Kho st yu cu ): Nguyn Trng Tam, Nguyn Tn Thnh STT Nhim v S ngy Ngy bt u Ngy kt thc

Tm hiu h thng, xc nh yu cu cn thc hin. Gp g khch hng v xy dng ti liu c t theo yu cu ca khch hng.

21/11/2011

23/11/2011

24/11/2011

27/11/2011

Giai on 2 ( Phn tch v Thit k ): o Minh Thng, Nguyn Th H STT Nhim v S ngy Ngy bt u Ngy kt thc

Phn tch yu cu, thit k v mt chc nng v m t khung giao din. Hon thnh ti liu phn tch thit k h thng. Thit k giao din ca phn mm

28/11/2011

04/12/2011

05/12/2011

07/12/2011

08/12/2011

12/12/2011

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Nhn kin ca khch hng v chnh sa hon thin giao din.

13/12/2011

16/12/2011

Giai on 3 ( Vit m ): Nguyn Trng Tam, Nguyn Tn Thnh, o Minh Thng. STT Nhim v S ngy Ngy bt u Ngy kt thc

Lp trnh vit code cc chc nng sn phm da trn bn phn tch c. Tin hnh kim th tng chc nng v thc hin chnh sa hon thin.

15

17/12/2011

01/01/2012

02/01/2012

06/01/2012

Giai on 4 ( Kim th v khc phc li ): Nguyn Trng Tam, Nguyn Tn Thnh, Nguyn Th H, o Minh Thng.

STT

Nhim v

S ngy

Ngy bt u

Ngy kt thc

Thc hin cc ca kim th test chc nng ca sn phm trong cc

07/01/2012

10/01/2012

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tnh hung t ra. Chnh sa v khc phc li. 2 Test giao din sn phm trn tt c cc trnh duyt, m bo trang Web hot ng n nh, khng b v trang hoc khng ng nh bn thit k. Upload sn phm ln host tht v a cho khch hng kim th, tip nhn li v hon chnh sn phm. Xy dng bn bo co hon thin sn phm v ti liu hng dn qun tr v s dng sn phm. 2 11/01/2012 12/01/2012

13/01/2012

17/01/2012

18/01/2012

21/01/2012

Giai on 5 ( Bn giao sn phm ): Nguyn Trng Tam, Nguyn Tn Thnh, o Minh Thng, Nguyn Th H STT Nhim v S ngy Ngy bt u Ngy kt thc

Bn giao sn phm cho khch hng v thanh l hp ng.

21/01/2012

21/01/2012

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III. Ti chnh 1. Chi ph tng quan : TT 1. Hng mc o to n Gi (VND) - Chi ph o 200.000 to nghip v (3 bui / 4 ngi) - Chi ph i 200.000 li (5 ngy / 4 ngi) - Chi ph ti 150.000 liu (ph t & in) giao cho khch hng Chi tit SL 3 Thnh tin (VND) 600,000 Ghi ch

Tip khch

1,000,000

750,000

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- Chi ph hi 2.000.000 tho thng nht ti liu yu cu ngi sd vi khch hng + tip khch 3 My mc, Vn phng i d n Giai on trin khai th nghim - Chi ph tin thu vn phng lm vic - Cc chi ph cho i d n - Chi ph ti liu (ph t & in) giao cho khch hng - Chi ph i li (4 ngi / 10 ngy) - Chi ph o to hng dn s dng - Chi ph hi tho nh gi v h thng trong thi gian th nghim vi khch hng - Chi ph i li (4 ngi/5 ngy) 2.000.000

2,000,000

16,000,000

4 5

100.000.00 0 150.000

4 5

400,000,00 0 750,000

200.000

10

2,000,000

500.000 2.000.000

2 1

1,000,000 2,000,000

Giai on trin khai

200,000

1,000,000

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GVHD:

chnh thc

- Chi ph hi tho thng nht h thng v tho lun cng hp ng ca gi thu Chi ph nghim thu & lin hoan sau khi nghim thu d n + tip khch

4.000.000

4,000,000

Chi ph nghim thu

5.000.000

5,000,000

Chi ph - Chi ph cho 50.000.000 bo tr qu trnh bo h thng tr d n sau khi nghim thu (thi gian 12 thng) Chi ph - D phng 100.000.00 d phc v cho 0 phng d n trong trng hp cn thit

50,000,000

100,000,00 0

Tng chi ph

2. Chi ph i thc hin d n.

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GVHD:

STT 1

Chi tit Xc nh yu cu

n gi 15.000

S lng 80h

Thnh tin 1.200.000 200.000

Ghi ch

Kho st yu cu 200.000 Pht hin yu cu Kim th 400.000 200.000 c t yu cu 2 Thit k phn mm 15.000 120h 40h 40h 40h 1.800.000 600.000 600.000 600.000

Thit k tng th Thit k chi tit Kim th

3

Xy dng phn mm
Lp trnh, xy dng cc modul Tch hp cc modul Kim th, to ti liu

15.000 280h 160h 40h 80h

4.200.000 2.400.000 600.000 1.200.000

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4 5

Kim th ton b 15.000 60h Cc chi ph gin tip Ti liu chun b Vn phng

900.000 900.000 250.000 200.000 500.000 10.000.000

Khc
Tng

3. n gi i thc hin d n.

STT H v tn 1 2
3

Nguyn Trng Tam Hong Tn Thnh

o Minh Thng

n gi gi lm vic n gi gi lm thng thng thm 15.000/gi 25.000/gi 15.000/gi 15.000/gi 25.000/gi 25.000/gi

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GVHD:

Nguyn Th H

15.000/gi

25.000/gi

4. Cu trc cng vic

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GVHD:

D n phn mm qun l khch sn

Bt u d n 1.0 Nhn d n 1.1

Lp k hoch d n 1.2 Chun b ti nguyn v nhn lc 1.3

Kho st yu cu 2.0 Thu thp yu cu pha khch hng Tng 2.1 kt cc yu cu 2.2 xut gii php cho d n 2.3

Phn tch yu cu 3.0 Lit k v nhm cc yu cu 3.1 Phn tch chc nng ca website 3.2 V biu usercas e 3.3 c t yu cu h HT 3.4 Tng hp c t yu cu HT3.4. 1 Vit ti liu c t yu cu 3.4.2 Trang 21

Thit k 4.0

Xy dng chng trnh 5.0

Trin khai 6.0

Thit k tng th HT 4.1 Thit k chi tit d liu 4.2 Thit k chi tit chc nng ca website 4.3 c t thit k 4.4 Tng hp m t thit k 4.4.1 Vit ti liu c t thit k 4.4.2

Lp trnh 5.1 Test n v 5.2 Test tch hp 5.3 Test h thng 5.4

Bn giao sn phm cho khch hng 6.1

Vit bin bn bn giao 6.2

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GVHD:

Bng cng vic chi tit Thit k giao din

Thit k giao din

Thit k giao din demo vi khch hng Thu thp yu cu t khch hng Demo giao din cho khch hng

Thit k giao din cc module

Thit k giao din trang qun tr

Thit k chi tit thnh phn

Thit k tng quan

Lp trnh module.

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GVHD:

Lp trnh module

Vit code chc nng

Kt ni CSDL

Lp ghp vo giao din

Test chc nng

Test (Kim th).

Test

Test chc nng

Test giao din

Vit bin bn kt qu test

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PHN 3 : PHN TCH RI RO 1.D on ri ro

Ri ro v k hoch: Khng nhn din danh sch cc nhim v Phn vic khng hp l c lng thi gian khng chnh xc c lng ngn sch khng chnh xc Lp lch biu khng hp l K hoch v tin b thay i Khng c nhn no m nhim vic c giao Ri ro v t chc: Phn b nhim v khng hp l La chn nhn s khng ph hp Hun luyn nhn s khng t kt qu tt Cc bui hp khng t c kt qu nh mong mun Ri ro v kim sot: K hoch d phng c nhiu sai st Theo di khng chnh xc v: + Chi ph + Cht lng + Tin + Kim ot thay i km Ri ro v k thut : Khng phn tch nghip v tt H thng my ch khng p ng yu cu Kim th cha ht cc t nh nng v bt c cc li Cng c pht trin gp s c phn cng, phm mm K thut pht trin khng ph hp
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Khng kim ot c phm vi d liu H thng khng m bo tnh an ton v bo mt Cc ti liu sau khng chnh xc: + Ti liu thit k phng my ch + Ti liu phn tch thit k h thng + Ti liu thit k b + K hoch thit lp v ci t + Hng dn s dng 2.Bng biu phn tch qun l ri ro a.Ri ro v k hoch M t -Khng ng b c Gi thit Cc thnh phn ring giao cho cc thnh vin thc hin c s sai lch ng k dn n khng th ghp chung li thnh sn phm hon chnh c hoc pht sinh nhiu li phc tp Ghp c cc module nhng c qu nhiu li hoc sai st Xc xut 20% nh hng Khng th hon thnh d n hon chnh c Phn ng Tm hiu nguyn nhn, c gng khc phc trong thi gian nhanh nht, nu cn c th pht trin li trn nn sn c

Li tch hp

10%

Gim cht lng ca phn mm nh hng n tin

Tp trung nhn lc tht cht kim th v thay i thit k cho ph hp

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- Phn cng cng vic trong d n khng hp l

Khi thc hin k hoch c nhiu pht sinh so vi d kin

5%

Kt qu cng vic s khng t c mc cao nht, khng pht huy c cc th mnh ca cc c nhn trong i thc hin d n dn n c th khng hon thnh c theo ng k hoch. Khng hon thnh c theo ng k hoch.

Lin tc iu chnh k hoch ph hp vi nhng pht sinh

- c lng thi gian khng ng

Khi thc hin k hoch c nhiu pht sinh so vi d kin

17%

Lin tc iu chnh k hoch ph hp vi nhng pht sinh Nng kinh ph d tr, nng tr cp cho cc hot ng p ng c nhng nhu cu cn thit nht khi thc hin d n Lin tc iu chnh k hoch c v thi gian thc hin v tin trnh cc cng vic cn thc hin (sp xp mt cch khoa hc cc cng vic cn lm)

- Chi ph c Khi thc hin tnh cho d n k hoch c khng chun nhiu pht sinh so vi d kin

10%

Khng kinh ph chi tr cho cc hot ng ca d n.

- K hoch d Khi thc hin n khng hp k hoch c l nhiu pht sinh so vi d kin

8%

Khng hon thnh c theo ng k hoch.

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GVHD:

ph hp vi nhng pht sinh. -Cht lng sn phm Khng t c yu cu ca khch hng Cc thnh 15% vin trong i lp trnh thiu kinh nghim, cha hiu bit su sc v h thng nn khi trin khai s to ra sn phm cht lng thp i ng nhn vin lm vic khng hiu qu Ngi qun l 2% d n khng tp trung thi gian nhiu cho d n dn n l l v khng st sao trong tng giai on ca d n. nh hng ti kt qu ca d n Tm phng php c th hng dn cc thnh vin lm vic c hiu qu nht hoc a thm nhn vin c kinh nghim v trnh vo d n.

- Ngi qun l d n cha st sao vi tng bc i trong k hoch ca d n.

Khng hon thnh c theo ng k hoch thc hin d n dn n k hoch s khng c kim sot dn n rt d v d n.

Ngi qun l d n phi lun dnh thi gian quan tm n kt qu d n trong tng gian on c th ca d n c nhng s iu chnh thch hp.

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GVHD:

-H thng khng p ng c hiu sut cao

Khi test s dng Lng truy cp qu nhiu dn ti b h thng.

30%

nh hng ti kt qu ca d n

-Chi ph tng t bin

Gi USD tng 10% cao khin gi ca h thng my ch tng Cao Chi ph i li tng, v cc chi ph ph tr tng

Trin khai k thut cn bng ti mi cho h thng my ch p dng trit cc k thut nng cao nh Memcache Trong trng hp cui cng, phi thu chuyn gia c kinh nghim tng trin khai cc h thng ln nh me.zing.vn, Vietnamnet c lng chi ph v tnh ton khong chi ph d tr hp l hn. hi tnh ton n c t l lm pht

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Qun L D n Phn Mm

GVHD:

b.Ri ro v ni b. M t - Nhn lc thc hin d n b thiu so vi d kin ban u. Gi thit Trong i thc hin d n c ngi b vic hoc c ngi b m hoc v mt l do no mt s cc thnh vin khng th tham gia thc hin d n. Cng vic ca d n l do mt tp th lm, v th vn v s on kt, s phi hp gia cc thnh vin trong nhm cn phi c ch trng Xc xut 1% nh hng Khng hon thnh c cc phn vic theo ng k hoch Phn ng B sung nhn lc t nhm d phng v iu chnh hp l cng vic cho tng ngi.

- S phi hp gia cc c nhn trong nhm khng tt.

4%

Khng hon thnh c theo ng k hoch dn n v d n

- S chuyn giao cng vic gia cc nhm khng c s n khp.

Thc hin cng vic

5%

Khng hon thnh c cc phn vic theo ng k hoch

- Hp v trao i nh kz gia cc thnh vin trong nhm. - Yu cu bo co kt qu nh kz nm bt tnh hnh. - Ngi qun l d n phi c s iu chnh nht nh i vi tng giai on pht trin d n. Cn phi c mt mt quy trnh lm vic thng nht gia cc i thc hin d n.

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Qun L D n Phn Mm

GVHD:

c.Ri ro v thc hin

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M t - Xc nh yu cu v sn phm cha ng

Gi thit Thc hin cng vic thu thp v kho st cc yu cu t pha khch hng khng c tt dn n hiu sai v cc chc nng v cc yu cu sn phm cn c. Thc hin cng vic

Xc xut 0.5%

nh hng Sn phm khng m bo c yu cu ca khch hng

GVHD:

Phn ng Lin tc trao i vi khch hng xc nh yu cu ca khch hng.

Qun L D n Phn Mm

- Khng gp g c Khch hng khi c vn cn trao i.

1%

Khng hiu c cc yu cu cng nh nhng vn v sn phm m khch hng yu cu.

Lun bm st c cc yu cu ca khch hng, cm phi c nhng thng tin c th ca khch hng khi mun trao i ta c th lin lc mt cch thun li nht. ngh khch hng a ra nhng mu biu cn thit, nhng yu cu d liu mu c th test th cc chc nng ca h thng. Ngi qun l{ d n phi nm rt chc cc cng ngh, k thut s dng ngay t bc u thc hin d n c c nhng s thnh cng nht nh

- Khng ly Thc hin c cc d cng vic liu mu cng nh cc mu biu cn thit lin quan n cc yu cu ca h thng.

1%

H thng khng th kt xut ra c nhng mu biu cn thit, hoc phn tch CSDL khng ng.

- Thiu cc Ngi qun l{ 1% Nhng ngi k thut v d n cha lm d n s cng ngh v hnh dung phi mt thi { tng khi c cc cng gian tm hiu trin khai sn vic cn lm cng ngh s phm 8:Tin6_K11 d n, t ca dng thc Nhm Trang 31hin d n, iu a ra c cc cng ny c th lm ngh cng nh cho d n b k thut yu chm tin ,

Qun L D n Phn Mm

GVHD:

PHN 4 : QUN L KIM SOT VIC THC HIN D N

1. Quy trnh qun l - Ngi qun l d n qun l tin trnh thc hin d n ti cc mc kim sot, dng mi phng sch xc nh xem cc cng vic (ni ring) v ton b d n (ni chung) hin ang tin trin nh th no.
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Qun L D n Phn Mm

GVHD:

- Ngi qun l d n phi lun lun st sao vi tng giai on ca d n, ti cc thi im ca cc giai on nht nh, cc trng nhm s phi bo co tin cng vic ca nhm mnh hoc ca tng c nhn vi ngi qun l d n, trong phi nu bt nhng iu lm c v nhng iu cha lm c ngi qun l d n c mt s iu chnh nht nh sao cho hp l. - Ti liu ti cc mc l cc bo co ca cc nhm trng v bin bn cc cuc hp. 2. Cc mc kim sot

Qun tr d n: Nguyn Trng Tam

i kho st yu cu khch hng -Nguyn Tn Thnh -Nguyn Trng Tam

i phn tch & thit k - o Minh Thng - Nguyn Th H

i lp trnh: - Nguyn Trng Tam - Nguyn Tn Thnh - o Minh Thng

i tch hp v kim th: -Nguyn Tn Thnh - Nguyn Th H

Kt thc giai on Khi ng d n Lp k hoch

Ngy bo co 21/11/2011

Ti liu

Trch nhim Ngi qun l d n Ngi qun l d n

Nhn d n v quyt nh khi ng d n (vn bn km theo) Bn k hoch thc hin d n

22/11/2011

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Qun L D n Phn Mm

GVHD:

Xc nh yu cu h thng.

29/11/2011

- Bo co kho st yu cu khch hng. - Bn c t yu cu khch hng. - Bo co tin

Phn tch v thit k

12/12/2011

- Bo co tin trnh d n - Bn phn tch h thng da trn yu cu khch hng. - Bn c t thit k(giao din, modul) - Hon thnh bn phn tch thit k h thng v giao din theo yu cu khch hng. - Bo co tin -Bo co tin trnh d n -Bo co tin lp trnh -Bn giao module chng trnh -Bo co tin trnh d n -K hoch kim th -Cc kch bn kim th -Cc bin bn kim th - Ti liu hng dn s dng sn phm -Bo co tin

i trng. i phn tch v thit k.

i trng. i lp trnh

Lp trnh

12/01/2012

i trng. i kim th v ton nhm.

Kim th v khc phc li.

20/01/2012

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Qun L D n Phn Mm

GVHD:

Tng kt d n

21/01/2012

-Bo co tin trnh d n Bin bn bn giao v thanh l hp ng

i trng. Ngi qun l d n v ton nhm

3. Din bin qu trnh thc hin d n. - Din bin qu trnh thc hin d n c m t thng qua cc mc d n xc nh. Ti cc mc kim sot s din ra cc cuc hp, nhm xem xt tin thc hin, cc kh khn cn khc phc v k hoch tip theo. - theo di tin trnh qun l d n, chng ta xem xt cc bin bn hp d n tng ng vi cc mc kim sot chn:

3.1 Khi ng d n. Tn D n M d n Bin bn hp d n Thit k phn mm qun l khch sn NTT3690ND

Ni dung cng vic. Lp k hoch d n

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Qun L D n Phn Mm

GVHD:

Ch tr cuc hp Th k Nhng ngi tham gia Thi gian a im Mc ch:

Nguyn Trng Tam Nguyn Th H -Nguyn Trng Tam -Nguyn Tn Thnh -o Minh Thng -Nguyn Th H T 7h 30 10h30 ngy 22/11/2011 Trng H Cng Nghip H Ni. D kin chi tit cc cng vic cn lm trong tng giai on ca d n.

Tin hin ti: STT Cng vic Thc hin Kt qu L do Hng gii khng quyt hon thnh

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Qun L D n Phn Mm

GVHD:

K hoch thc hin

Bn k hoch thc hin d n

K hoch tip theo: STT 1 Cng vic Kho st yu cu khch hng Nhm thc hin i phn tch. Kt qu cn t - Bo co kho st h thng. - c t yu cu khch hng. Thi hn

Cc ti liu: STT 1 2 Ti liu Bn k hoch thc hin d n Bin bn cuc hp M s SP0003-CS3 QD0002-DP

3.2 Xc nh yu cu h thng. Bin bn hp d n

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Qun L D n Phn Mm

GVHD:

Tn D n M d n Ni dung cng vic.

Thit k phn mm qun l khch sn NTT3690ND c t yu cu ca khch hng.

Ch tr cuc hp Th k Nhng ngi tham gia

Nguyn Trng Tam Nguyn Th H

- Nguyn Trng Tam - Nguyn Tn Thnh - o Minh Thng - Nguyn Th H T 7h 30 10h30 ngy 27/11/2011 Trng H Cng Nghip H Ni. Da trn bn kho st cc yu cu khch hng tin hnh xy dng bn c t cc yu cu ca khch hng.

Thi gian a im Mc ch:

Tin hin ti:

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Qun L D n Phn Mm

GVHD:

STT

Cng vic

Thc hin

Kt qu

L do Hng gii khng quyt hon thnh

Bn c t cc yu cu khch hng.

i phn tch

Bn k hoch thc hin d n

Ghi ch: Nm c yu cu ca khch hng l mt yu t rt quan trng trin khai d n, v vy vn ny cn phi c ch trng. K hoch tip theo: STT 1 Cng vic Phn tch v thit k Nhm thc hin Kt qu cn t Thi hn

i phn tch - Bn phn v thit k tch h thng theo yu cu khch hng. - Bn m t giao din sn phm.

Cc ti liu: STT 1 Ti liu Bn phn tch chi tit c t yu cu khch hng, m t khung giao din. Bin bn cuc hp M s SP004-CS3

2 3.3. Phn tch v thit k

Nhm 8:Tin6_K11

QD0002-DP

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Qun L D n Phn Mm

GVHD:

Ghi ch: Sau khi hon thin s b bn phn tch v chc nng v m t khung giao din, t d n cn phi gp g v trao i vi khch hng hon chnh li nhng im cha t (nu c) m bo rng nhng yu cu v sn phm phi ng theo nhng yu cu khch hng. Bin bn hp d n Tn D n M d n Ni dung cng vic. Ch tr cuc hp Th k Nhng ngi tham gia Thit k phn mm qun l khch sn. NTT3690ND Phn tch v thit k h thng. Nguyn Trng Tam Nguyn Th H

- Nguyn Trng Tam - Nguyn Tn Thnh - o Minh Thng - Nguyn Th H T 7h 30 10h30 ngy 02/012/2011 Trng H Cng Nghip H Ni. Da trn bn c t v yu cu sn phm tin hnh xy dng hon thin bn phn tch cho cc chc nng v nhng yu cu khc ca h thng, c m t giao din km theo.

Thi gian a im Mc ch:

Tin hin ti:

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Qun L D n Phn Mm

GVHD:

STT

Cng vic

Thc hin

Kt qu

L do Hng gii khng quyt hon thnh

Bn phn tch v thit k h thng

i phn tch v thit k

K hoch tip theo: STT 1 Cng vic Lp trnh Nhm thc hin i lp trnh Kt qu cn t - Hon thnh module chc nng sn phm theo yu cu khch hng Thi hn

Cc ti liu: STT 1 Ti liu Bn phn tch chi tit m t h thng chc nng v giao din. Bin bn cuc hp M s SP004-CS3

QD0002-DP

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Qun L D n Phn Mm

GVHD:

3.4. Lp trnh Tn D n M d n Bin bn hp d n Thit k phn mm qum l khch sn NTT3690ND

Ni dung cng vic. Lp trnh Ch tr cuc hp Th k Nhng ngi tham gia Thi gian a im Mc ch: Nguyn Trng Tam Nguyn Th H -Nguyn Trng Tam -Nguyn Tn Thnh -o Minh Thng -Nguyn Th H T 7h 30 10h30 ngy 03/12/2011 Trng H Cng Nghip H Ni. Hon thnh chc nng sn phm.

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Qun L D n Phn Mm

GVHD:

Tin hin ti: STT Cng vic Thc hin Kt qu L do Hng gii khng quyt hon thnh

Module cc chc nng sn phm

i lp trnh.

K hoch tip theo: STT 1 Cng vic Nhm thc hin Kt qu cn t Thi hn

Kim th v i kim th - Hon thin khc phc li li cc chc nng sn phm m bo chy n nh theo yu cu khch hng.

Cc ti liu:

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Qun L D n Phn Mm

GVHD:

STT 1 2

Ti liu Cc chc nng sn phm Bin bn cuc hp

M s SP005-CS3 QD0002-DP

3.5. Kim th v khc phc li. Ghi ch: cng vic kim th phi din ra c quy trnh, chng hn kim th tng module con sau kim th tch hp v cui cng l kim th h thng. Sau khi i kim th kim th xong nu c li cn phi thng bo vi ngi qun l{ d n v yu cu cc i khc tip tc chnh sa. Sau sn phm s c gi n khch hng v cho chy th khch hng kim duyt. Nhng li v h thng nu pht sinh vn s tip tc c chnh sa v hon thin. Bin bn hp d n Thit k phn mm qum l khch sn NTT3690ND

Tn D n M d n

Ni dung cng vic. Kim th Ch tr cuc hp Th k Nhng ngi tham gia Nguyn Trng Tam Nguyn Th H -Nguyn Trng Tam -Nguyn Tn Thnh -o Minh Thng -Nguyn Th H

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Qun L D n Phn Mm

GVHD:

Thi gian a im Mc ch:

T 7h 30 10h30 ngy 20/01/2012 Trng H Cng Nghip H Ni. Kim th v khc phc li.

Tin hin ti: STT Cng vic Thc hin Kt qu L do Hng gii khng quyt hon thnh

Kim th ton b h thng

i kim th .

K hoch tip theo: STT 1 Cng vic Nhm thc hin Kt qu cn t Thi hn

Kim th v i kim th - Hon thin khc phc li li cc chc nng sn phm m bo chy n nh theo yu cu khch hng.

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Qun L D n Phn Mm

GVHD:

Cc ti liu: STT 1 2 Ti liu Cc chc nng sn phm Bin bn cuc hp M s SP005-CS3 QD0002-DP

3.6. Tng kt d n.

Tn D n M d n

Bin bn hp d n Thit k phn mm qum l khch sn NTT3690ND

Ni dung cng vic. Tng kt d n Ch tr cuc hp Th k Nhng ngi tham gia Thi gian a im Nguyn Trng Tam Nguyn Th H -Nguyn Trng Tam -Nguyn Tn Thnh -o Minh Thng -Nguyn Th H T 7h 30 10h30 ngy 21/01/2012 Trng H Cng Nghip H Ni.

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Qun L D n Phn Mm

GVHD:

Mc ch:

Thng qua cc bo co tng kt d v kt thc d n.

Cc ti liu: STT 1 2 Ti liu Bo co tng kt d n. Bin bn cuc hp M s SP006-CS3 QD0002-DP

PHN 5 : XY DNG CNG C QUN L D N

1. c lng thi gian s dng biu PERT Sau khi xy dng hon chnh bng cng vic, chng ta s tin hnh xy dng bng c lng thi gian cho cng vic. Bng c lng thi gian cng vic s dng s PERT: - c lng kh d nht (ML-Most Likely) - c lng lc quan nht (MO-Most Optimistic) - c lng bi quan nht (MP-Most Perssimistic) - c lng cui cng tnh theo cng thc: (MO + 4(ML) + MP) Bng cng vic c lng cng vic giai on 1: Tn cng vic Tm hiu h thng, kho st yu cu khch hng. MO 2 ML 4 MP 7 EST 4.2

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Qun L D n Phn Mm

GVHD:

Xy dng ti liu c t theo yu cu ca khch hng. Tng thi gian

4.8

13

Bng cng vic c lng cng vic giai on 2: Tn cng vic MO ML 5 MP 7 EST 5

Phn tch yu 3 cu, thit k v mt chc nng v m t khung giao din. Hon thin ti liu phn tch thit k h thng. 2

Thit k giao 1 din ca phn mm.

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Qun L D n Phn Mm

GVHD:

Nhn kin 2 ca khch hng v chnh sa hon thin giao din. Tng thi gian 8

3.1

14

21

14.1

Bng cng vic c lng cng vic giai on 3: Tn cng vic MO ML 25 MP 30 EST 25

Lp trnh vit 20 code cc chc nng sn phm da trn bn phn tch c.

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Qun L D n Phn Mm

GVHD:

Tin hnh test tng chc nng v thc hin chnh sa hon thin. Tng thi gian

4.8

22

30

37

29.8

Bng cng vic c lng cng vic giai on 4: Tn cng vic MO Thc hin cc ca kim th 3 test chc nng ca sn phm trong cc tnh hung t ra. Chnh sa v khc phc li. Test giao din sn phm trn 1 tt c cc trnh duyt, m bo trang Web hot ng n nh, khng b v trang hoc khng ng nh bn thit k.
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ML 4 7

MP 4.3

EST

Qun L D n Phn Mm

GVHD:

Upload sn phm ln host tht 3 v a cho khch hng kim th, tip nhn li v hon chnh sn phm. Xy dng bn bo co hon 4 thin sn phm v ti liu hng dn qun tr v s dng sn phm. Tng thi gian 11

19

27

18.3

Bng cng vic c lng cng vic giai on 5: Tn cng vic Bn giao sn phm cho khch hng v thanh l hp ng. Tng thi gian MO 5 ML 10 MP 20 EST 25

10

20

10.8

2. Xy dng biu GANTT qun l cng vic Xy dng k hoch lm vic: Cng vic Kho st yu cu khch hng Phn tch v thit k
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Ngy bt u 21/11/2011 22/11/2011

Thi gian thc hin 6 11

Ngy kt thc. 26/11/2011 02/12/2011

Qun L D n Phn Mm

GVHD:

Lp trnh Kim th Bn giao sn phm

04/12/2011 13/01/2012 21/01/2012

24 8 1

23/12/2011 20/01/2012 21/01/2012

TI LIU THAM KHO

1. Gio trnh Qun l d n CNTT Tc gi : Thc nh Cng. 2. Cc Trang Website Tham Kho: - Bch khoa ton th m:
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Qun L D n Phn Mm

GVHD:

- http://vi.wikipedia.org/wiki - Din n Tin Hc: http://forum.hocit.com/ http://www.ddth.com/

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