The OCD Guide to:

The Resume (BBA/MAcc)

Career Tracker Steps
1. Self-Assess and Determine Focus

2. Develop Resume and Online Brand

3. Conduct networking 4. Prepare and Interview

5. Decide and Negotiate

Summer 2010 Version 2

Used with permission

Resume
Action Items:
Watch the brief online presentation on Preparing Your iMpact Resume available on iMpact Career Tracker Step 2 to better understand the uses of the Ross resume and the types of information to include.

Create your resume in iMpact

Use the step-by-step instructions in the OCD Guide to Entering Your Resume on iMpact. Once your resume is in iMpact, this OCD Resume Guide (BBA/MAcc Resume Guide) will help you refine your resume content.

Attend resume workshops

Take advantage of resume writing workshops sponsored by the Office of Career Development and resume-related Club Events hosted by student clubs. Use these resources first before taking your resume to a company-sponsored resume critique session.

Understand and emphasize skills that match your career target and that reflect your particular strengths
An effective resume goes far beyond a static list of job duties; it reflects a students functional/industry focus and represents skills that are valued by employers in that area. Though leadership and teamwork are valued in every company, it is your task to go beyond these skills when writing your resume. Use BBA/MAcc CareerLeader and other resources listed in Career Tracker Step 2 on iMpact to identify core skills for your target function/industry.

Maximize experiences using Action-Context-Results (ACR) format

ACR format is explained in this guide. Bullet points in the Experience section should be in ACR format and should be two to three lines in length.

Use the Resume Checklist

The Resume Checklist is included in this Guide. Use it as you prepare your resume and especially to proofread your resume.

Schedule a resume review

Discuss and maximize your resume content with an OCD staff Career Counselor or with peer Career Counselors, who provide the most up-to-date industry perspectives. Be prepared to revise and customize as necessary.

Publish your resume on iMpact

In order for your resume to be included in the official resume book/database, please publish your Default resume. Recruiters use the resume book/database to seek potential candidates to interview.

Refer to OCD Career Tracker Step 2: Develop Resume for a Resource List. Additional resources:
Vault and WetFeet resume guides are available through Kresge Library Career Resources Resume books from previous classes are available in E2420 [Office of Student Life/Ross Career Counseling]

PAY ATTENTION to OCD-announced deadlines for publishing your resume!

Overview
The resume in the recruiting process
Your resume is the first tool of the recruiting process and is the platform from which to build your arsenal of career tools. Recruiters use resumes to evaluate the sufficiency of the candidates background for the job for which they are hiring and to determine whom to interview. Most BBAs have limited professional experience, and most recruiters understand that. Therefore, recruiters don't necessarily require direct industry experience on the resume. However, the resume must highlight transferable skills (e.g. quantitative analysis, creativity, leadership, etc.) that are relevant to the position being sought.

When do I need to complete my iMpact resume?

Students seeking internships must complete their iMpact resumes by the deadline date announced by OCD. Students must have a professionally presentable resume published online by that date. Sometime after that date, on-campus recruiters will have the opportunity to download and view resumes on iMpact. The iMpact resume is an electronic file online, so updates to the resume are possible even after the deadline date, and recruiters will automatically have access to the updated version. It is in a students best interest to meet the default resume deadlines, since it will then be reviewed by OCD staff and can be made available to recruiters.

What makes for a good resume?

A good resume consists of three elements. First, the education section should clearly signal the career intent of the student (i.e., marketing, strategy, high-tech, healthcare, etc.); a good resume does not signal intent in multiple directions (i.e., marketing AND finance). Secondly, the experience section should highlight the relevant skills and accomplishments for the targeted career focus. Lastly, the additional section should contain information about the candidate that differentiates him or her from other competitive applicants.

On-campus recruiting requires a resume in iMpact format

In order to minimize confusion around issues of resume formatting for students as well as for recruiters, all students who wish to use on-campus recruiting services must create a resume in the iMpact format. For on-campus recruiting the student must have a professionally presentable Default resume published online on iMpact by the deadline announced by OCD. Students who are recruiting off-campus are not required to use the iMpact resume format, though it is still recommended, since it is an easily readable format.

'Default' resume and other resumes

The Default resume is the online resume that recruiters may access. If students want to participate in the resume database, they must publish a professionally presentable resume by the resume deadline announced by OCD. Students can create multiple versions of the resume on iMpact in addition to the Default resume. These versions will not be viewable by recruiters as part of the resume database, but students can use these resumes when dropping resumes and cover letters for interview opportunities. Keep in mind that many recruiters are also Ross alumni and may be able to view your student profile on iMpact. Make sure your story (focus) in your resume is consistent with your Personal Profile on iMpact.

Can I exceed one page on a resume?

For on-campus recruiting, students must use the iMpact format, and the iMpact format is restricted to one page, which is the standard for business resumes. If you are recruiting off-campus, you can create a resume outside of iMpact. Sometimes, industry standards (non-business) would dictate a format different from and possibly longer than the iMpact format. In those cases, students are obviously free to construct a custom resume suitable for the industry.

Representing yourself accurately in the resume

Portraying yourself accurately on the resume is important. If you claim that an action you took raised $30K for the University Hospital, be prepared to justify and support that claim. If you state that you are conversant in Spanish, be ready to talk to the interviewer in Spanish. In the end, you are responsible for the accuracy of anything you put on your resume. Misrepresenting yourself on your resume may have severe consequences on your career search outcome and the schools reputation. Also, during interviews, it is very common for interviewers to ask you to discuss points on your resume in detail. If you put something on your resume, be prepared to talk about it in an interview.

BBA Junior
Street Ad d ress City, STATE ZIP em ailad d ress@u mich.ed u 999.000.000
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Bachelor of Bu siness Ad ministration, April 2011 Emp hasis in Finance Cu m ulative GPA 3.8/ 4.0 Member, Finance Clu b, Michigan Interactive Investm ents Club Elected Alum ni Relations Comm ittee Chair, Stu d ent Government Association
College of Literature, Science, and the Arts

Broad Liberal Arts curriculum w ith pre-bu siness emp hasis GPA 3.7/ 4.0 University H onors, Fall 2006, Winter 2007

BBA Junior w ith LSA Minor

Street Ad d ress City, STATE ZIP em ailad d ress@u mich.ed u 999.000.000
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Bachelor of Bu siness Ad ministration, April 2011 Emp hases in Marketing and General Management Cu m ulative GPA 3.6/ 4.0
College of Literature, Science, and the Arts

Minor in Sp anish Langu age and Literatu re Cu m ulative GPA 3.7/ 4.0

BBA D ual D egree

Street Ad d ress City, STATE ZIP em ailad d ress@u mich.ed u 999.000.000
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Bachelor of Bu siness Ad ministration, April 2011 Emp hasis in Marketing

School of Music, Theatre & D ance

Bachelor of Theatre Arts, Ap ril 2010 Concentration in Perform ing Arts Managem ent

BBA Transfer
Street Ad d ress City, STATE ZIP em ailad d ress@u mich.ed u 999.000.000
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Bachelor of Bu siness Ad ministration, April 2011 Emp hasis in Marketing

George Washington University Washington D .C.

School of Business Concentration in Marketing, Minor in French

MAcc
(see sam ple MAcc resu m es at end of this Guid e)

Education Section
The Education Section
The most important factor in this section is the school brand and degree. However, this will generally be the same for everyone (with the exception of dual-degree students, for whom the secondary affiliation is significant). Recruiters also use this section to understand your career direction. Much of this is done by looking at your academic and extracurricular choices. Certain recruiters (mainly consulting and investment banking) also give consideration for academic performance.

This is what recruiters look for in this section:

- Proper academic emphasis - Good academic performance including scholarships and honors - Participation in relevant activities - Leadership roles among peers

1. Proper academic emphasis

The first bullet of the BBA Education section should be about your academic emphasis. An academic emphasis conveys a message about what career area you are targeting, so we recommend that you indicate no more than two academic emphases. Academic emphases are valid academic disciplines (Strategy, Finance, Marketing, Accounting, etc.). They do not necessarily have to correlate to Ross academic departments; e.g., Real Estate and Corporate Social Responsibility are valid emphases. However, academic emphases should reflect subjects that can be studied, rather than a career objective (Consulting, for example, is not an academic emphasis). The only exception is that students may use the term "General Management" to indicate a general education. Be thoughtful as you indicate your emphasis, as a recruiter may choose to discuss your area of emphasis in detail.

2. Grades
Recruiters from different industries treat grades differently. Research your company of interest to determine any GPA requirement they may have. In fields in which employers care about GPA, if you leave your GPA off, you risk employers assuming that it is very low. Based on feedback from recruiters, OCD recommends including your GPA on your resume if it is a 3.0 or above. That said, disclosing your GPA on your resume is your decision. If you are unsure about whether to include your GPA, talk with a Career Counselor.

3. Calculating Grades
If you choose to disclose your GPA, your Ross GPA must be kept separate from your GPA prior to coming to Ross. All classes taken during your sophomore, junior, and senior years will count towards the business school GPA. Also, under the Ross education section, it must be your cumulative GPA; no other calculation based on a subset of classes (e.g., 'concentration GPA') is permitted.

4. Participation in relevant activities

Your club involvement and other extracurricular activities give a strong indication to a recruiter regarding where your interests lie. Therefore it is important to mention the relevant activities you are involved with while at the Business School. For example, if you are targeting consulting as a career, you may want to indicate your membership in the Consulting Club and the times where you were a finalist in case competitions. Understand that recruiters like focus, so there's no need to mention everything; just the things which are relevant.

5. Leadership roles
Companies are always looking for candidates with strong leadership traits. One way to highlight leadership is to indicate leadership roles in student activities. The school provides ample opportunity to take on leadership roles such as section leader or club officer roles. If you have leadership roles in organizations outside of the Ross School of Business, include them as well. NOTE TO STUDENTS WHO ARE TUTORS, GRADERS, AND/OR RESEARCH ASSISTANTS: Representing your role accurately on your resume is important. Since the title, Teaching Assistant is often synonymous with Graduate Student Instructor, you should not refer to yourself as a Teaching Assistant. Rather, use the title for which you were hired and/or a phrase indicating what you do.

BBA JUNIOR
Street Ad d ress City, STATE ZIP em ailad d ress@u mich.ed u 999.000.000

ED UCATION

UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Bachelor of Bu siness Ad ministration, May 2011 Emp hases in Finance and Accou nting Cu m ulative GPA 3.8/ 4.0 Member, BBA Accou nting Clu b, BBA Finance Club Elected section social chair College of Literature, Science, and the Arts Broad liberal arts cu rricu lu m with p re-bu siness emp hasis GPA 3.7/ 4.0 Recip ient of the 2006 Jam es B. Angell Scholar Aw ard

Ann Arbor, MI

EXPERIEN CE Summer 2007

LEAR CORPORATION Grand Rapids, MI Accounting Intern Constru cted forecast m od el for real and p ersonal prop erty taxes through extensive u se of Excel, increasing estim ate accuracy of tax exp enses for 2007-2008 fiscal years. Reconciled 40 su pp liers accou nts throu gh in d epth financial statem ent analysis, resu lting in elimination of ap proxim ately 95% of accou nts payable over 90 d ays in age. Develop ed and imp lem ented fixed asset inventory system for tw o p lants, assisting in elim ination of $2M in gross valu e an d $80K in net book valu e. SIGMA CHI FRATERN ITY Ann Arbor, MI Treasurer Balanced bud get of over $260K throu ghou t year, p aid bills, m anaged emp loyee salaries, safegu ard ed all fu nd s and tracked over 70 ind ivid u al accou nts, ensu ring fraternitys normal op erations Initiated and execu ted imp roved p aym ent plan by negotiating term s with p rop erty m anger and imp lem enting late paym ent p enalties resu lting in 12% red uction in accou nts receivable. Designed com prehensive Excel sp read sheet of all accou nt activities. Bu ilt m onthly cash p rojections, reconciled historical projections w ith actu al balances, keep ing all comm ittees on bu d get ED D IE BAUER Grand Rapids, MI Sales Associate Interacted with ap proximately 25 custom ers p er d ay, sharing p rod u ct know led ge and p ersonal ad vice to m aintain top sales figu res consistently, selling up w ard s of $5,000 in m erchand ise on select d ays. Managed cu stom er comp laints by conferring w ith sales m anagers to resolve problem s that resulted in increased custom er satisfaction. Selected by m anager to p rep are seasonal d isplays, hand ling store layout and item p lacem ent resp onsibilities to prom ote increased sales target of 10%. UN IVERSITY OF MICHIGAN D IN IN G SERVICES Ann Arbor, MI Student Coordinator Given early p rom otion to stu d ent coord inator for sup erior lead ership und er pressu re, d ed ication, attention to d etail and efficient team w ork ability. Coord inated and d istribu ted tasks am ong 15 stu d ent emp loyees and three food service w orkers, maintaining high m orale and emp loyee satisfaction. Prop osed rerouting plans betw een entrances and food serving lines, and p ersu ad ed m anager to institute changes, minimizing stu d ent w ait tim e d uring p eak serving tim es.
Math tu tor for local Ann Arbor mid d le school stu d ents (2008 to p resent) Conversant in Spanish Interests inclu d e: cross-cou ntry skiing, college basketball, and p oker Sep tem ber 2009

2006-2007 Part-time

Summer 2006

Part-time 2006

AD D ITION AL

Experience Section
The Experience Section The Experience section is the most important part of the resume. Recruiters are looking for skills and accomplishments that will transfer into your targeted career. In this section, you'll want to highlight three to five key experiences. These experiences need not be 'work' experiences and can include extracurricular and possibly academic experiences. This is what recruiters look for in this section:
- Initiative, leadership and teamwork - Vivid examples in ACR (Action-Context-Result) format - A history of accomplishment and results

1. Leadership and participation

You don't necessarily need big name companies on your resume in order to be a good candidate. What recruiters care about is that you have sought out opportunities where you could develop yourself professionally. The opportunities can be community-service, social/clubs, academic, athletic, or work-related. What's important is that you are able to use relevant professional skills in those experiences (leadership, teamwork, analytical thinking, communication skills, problem solving, etc.).

2. Bullet points in ACR format

If possible, write all bullets in the experience section in the Action-Context-Result (ACR) format. Bullets in the ACR format do the best job in conveying the skill or experience in a context that the reader can appreciate. Usually, a bullet in the ACR format will take up two to three lines in the iMpact format. If your bullet is one line long, more than likely, it is not in the ACR. Advice on how to write a bullet in the ACR format is included later in this document. An example bullet in ACR format Action Context Result
Negotiated with local area schools to donate excess food toward local soup kitchen resulting in 25% increase in food distribution for 2006 for the organization.

3. A history of accomplishments and results

It's critical to include a result in your bullets in the Experience section whenever possible. The inclusion of results gives the reader the sense that the candidate is a person who accomplishes what he or she sets out to do and who would be capable of making an impact within an organization. Where possible, quantify results in order to let the reader appreciate the scope of the accomplishment. Otherwise it is also acceptable to include a qualitative result.

______________________________________________________________________________________________

Should I be including high school activities?

If you are a junior or a senior, you'll want to let your college experience speak for itself. That means you'll want to avoid putting high school experiences in this section. However, there is a difference between a high school activity (e.g. yearbook) and an activity that occurred during high school (e.g. created online business). Activities 'that occurred during high school' are acceptable to include. If there is something you want to include from high school (e.g. team captain, valedictorian, etc.), use bullets in the Additional section. Sophomores, it is more acceptable to have some high school experiences on your resume.

Proper space allocation

You want to make sure that you allocate more bullets and space to the roles which are more relevant to the job that you are seeking. More than likely, your more recent job roles will be more significant than those which are further in the past. If you are stretched for space, you may choose not to put any bullets below a particular role.

BBA JUNIOR
Street Ad d ress City, STATE ZIP em ailad d ress@u mich.ed u 999.000.000

ED UCATION

UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Bachelor of Bu siness Ad ministration, May 2011 Emp hases in Finance and Accou nting Cu m ulative GPA 3.8/ 4.0 Member, BBA Accou nting Clu b, BBA Finance Club Elected section social chair College of Literature, Science, and the Arts Broad liberal arts cu rricu lu m with p re-bu siness emp hasis GPA 3.7/ 4.0 Recip ient of the 2006 Jam es B. Angell Scholar Aw ard

Ann Arbor, MI

EXPERIEN CE Summer 2007

LEAR CORPORATION Grand Rapids, MI Accounting Intern Constru cted forecast m od el for real and p ersonal prop erty taxes through extensive u se of Excel. Increased pred iction accu racy of tax exp enses for 2007-2008 bu d get years. Com pleted reconciliations for 40 su p pliers resu lting in elim ination of ap proxim ately 95 p ercent of accou nts p ayable over 90 d ays in age. Develop ed and imp lem ented fixed asset inventory system for tw o p lants resu lting in elim ination of $2M in gross valu e and $80K in net book valu e. SIGMA CHI FRATERN ITY Ann Arbor, MI Treasurer Fu lly resp onsible for maintaining balanced bu d get of over $260K. Paid bills, managed em ployee salaries, safeguard ed all fu nd s and tracked over 70 ind ivid u al accou nts. Initiated and execu ted imp roved p aym ent plan. N egotiated term s w it h property m anger and imp lem ented late paym ent p enalties resu lting in 12% red u ction in accou nts receivable. Designed com prehensive Excel sp read sheet of all accou nt activities. Bu ilt m onthly cash p rojections, reconciled historical projections w ith actu al balances ensu ring overall ad herence to bu d get. ED D IE BAUER Grand Rapids, MI Sales Associate Interacted with ap proximately 25 custom ers p er d ay, sharing p rod u ct know led ge and p ersonal ad vice to m aintain top sales figu res consistently, selling over $5000 of m erchand ise in a d ay m ultiple tim es. Managed com plaints and custom er d iscrepancies, conferring with sales m anagers to resolve problem s that resu lted in increased customer satisfaction. Selected by m anager to p rep are seasonal d isplays, hand ling store layout and item p lacem ent resp onsibilities to prom ote increased sales for the new season. UN IVERSITY OF MICHIGAN D IN IN G SERVICES Ann Arbor, MI Student Coordinator Given early p rom otion to stu d ent coord inator for sup erior lead ership und er pressu re, d ed ication, attention to d etail and efficient team w ork ability. Coord inated and d istribu ted tasks am ong fifteen stud ent emp loyees and three food service w orkers, maintaining high m orale and emp loyee satisfaction. Prop osed rerouting plans betw een entrances and food serving lines, and p ersu ad ed m anager to institute changes, red u cin g congested traffic du ring peak serving tim es.
Math tu tor for local Ann Arbor mid d le school stu d ents (2008 to p resent) Conversant in Spanish, stu d ied abroad in Mad rid Interests inclu d e: cross-cou ntry skiing, college basketball, and p oker Sep tem ber 2009

2006-2007 Part-time

Summer 2006

Part-time 2006

AD D ITION AL

Additional Section/Overall Cohesion

Additional Section
The Additional section serves an important role to provide a "glimpse" of the candidate outside the realm of work and education. Because "likeability" is a factor when it comes to business school recruiting, recruiters use this section to help form an opinion on how interesting they find the candidate. Often, during interviews, recruiters will refer to this section to make small talk. Make sure that you are able to discuss any point you make in this section. This is your chance to win over an interviewer with topics you like to discuss.

This is what recruiters look for in this section:

- Anything unique you can say about yourself - Your key interests and hobbies - Activities you participate in on a voluntary basis - Language proficiencies, relevant technical capabilities, work certifications

Be specific; Be unique
Rather than saying you like to cook, be specific. Use detail such as, "Enjoy cooking in the French / Mediterranean style." Rather than saying you like camping, say, "survived two-week wilderness trip in Rocky Mountains with Outward Bound." You want to portray yourself in the most personally interesting way possible, and using specific language and vivid descriptions can help you do that.

Overall Cohesion
Once you've completed a rough draft of the resume, it's time to look over the resume to make sure the important ideas are being conveyed: Education Section: Career Intent
In this section, you want to make sure that your business school activities (academic and extracurricular) are pointing toward a specific career function/industry. Eliminate those items which may cause a reader to doubt your focus. Once you've done that, include relevant leadership positions you hold or have held. Lastly, for certain industries, include grades and test (e.g., SAT) scores.

Experience Section: Skills and Accomplishments

In this section, you want to make sure that your bullets convey that you have applied the key transferable skills which are important for that particular function or industry. What are the key skills you wanted to highlight about yourself? Do those skills come through in a strong way? Write your bullets in the ACR format. Finally, allocate more space towards the more important roles you have held.

Additional Section: Personal Interests

'This doesnt have to be a very long section, but don't omit this section just to squeeze your resume down to one page. In this section, you should mention the most important things someone should know about you outside of work and studies. Include activities that are personally significant to you and that help tell your story.

10

List of Action Verbs

In addition to the list below, please also refer to the Action Verbs reference in Step 2 of the Career Tracker.
accomplished achieved acquired adapted administered advanced advised allocated analyzed applied appointed approved arranged assessed assigned assisted attained audited bought broadened budgeted built calculated centralized chaired clarified collaborated combined completed composed conceived concluded condensed conducted constructed consulted contracted contributed controlled converted coordinated corrected created cut decentralized decreased defined demonstrated designated designed determined developed directed discovered documented doubled earned edited eliminated employed enforced established estimated evaluated examined exceeded executed exercised expanded expedited extended financed forecasted formed formulated founded fulfilled generated guided handled headed helped hired identified implemented improved increased influenced initiated innovated inspected installed instructed integrated interpreted interviewed introduced invented invested investigated led liquidated located made maintained managed marketed mediated minimized modernized modified monitored motivated negotiated obtained operated ordered organized originated overhauled oversaw participated performed planned prepared presented prevented prioritized processed procured produced programmed projected promoted proposed proved provided published purchased realized recommended recruited reduced reinforced re-negotiated reorganized reported represented researched resolved restored reviewed revised saved scheduled secured selected served settled shaped showed simplified sold solved sponsored staffed standardized started streamlined strengthened structured studied suggested summarized supervised supported surpassed surveyed sustained tailored taught tested traded trained transformed translated trimmed tripled undertook used utilized verified won wrote

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Writing Bullets in the ACR Format

Elements of the ACR Bullet

Action Context Result

Initiated design and implementation of internal excel database with over 700 key clients, potential clients, and firm competitors ...to help transform and improve firms process of managing strategic relations.

ACR Bullets
Typically a two- or three-line bullet in a resume Used for bullets in the Experience section Concise; helps with brevity

Action
Begin with an action verb that conveys a skill (Led, Implemented, Analyzed, Created, Collaborated, etc.) Avoid beginning with a result verb (Improved, Reduced, Increased, Resulted in); save it for the latter part of the bullet Normally use past tense, but it's fine to use present tense for current tasks

Context
The Context portion is to provide the reader with an adequate sense of the following for the task: ~ The Business Reason (improve satisfaction, reduce cost) ~ The Scope (how big? how many people? cost?) ~ The Significance (why is this project or activity significant?) ~ The Constraints (why is this project a challenge?) Assume the reader is completely unfamiliar with your industry and provide context accordingly

Result
Two types of Results: ~Quantitative (reduced cost by $X, increased sales by X%, launched product X months ahead of schedule) ~Qualitative (enabled client to do X, presented findings to CEO, awarded X prize) For current tasks, expected results will often suffice Dont exaggerate or make up results

Examples
Reviewed 20+ applications and conducted five to ten interviews per semester for scholarship candidates and summer program participants, selecting qualified applicants based on academic merit and demonstration of leadership. Analyzed break-even point of local food business and designed surveys to evaluate customer satisfaction, resulting in elimination of unprofitable items. Organized and emceed charity concert that featured four bands from across the Midwest and raised over $1,000 for national Cystic Fibrosis Foundation.

12

BBA/MAcc Resume Checklist (iMpact)

Use this checklist to review your resume before presenting the resume to others!

Header
Format Format Content Content Content Format Content Format Format Include phone number No unnecessary commas or spaces

Education Section
Should not exceed 40% of the overall resume space (optimally 20% to 30%) Include graduation month and year Spell out degrees ("Bachelor of Business Administration" or Master of Accounting) Write LSA as "College of Literature, Science, and the Arts" BBAs: For non-Ross education, include the name of a degree (e.g. Bachelor of Arts) ONLY if you will actually be granted a degree from that school. If you will be receiving a degree other than a BBA, include the subject (e.g., Bachelor of Arts in Spanish) Include Minor subject(s) under LSA or other non-Ross School; no degree is granted if you only have a minor in the subject First bullet should be academic emphasis (singular) or emphases (plural) Do not include a Ross 'Emphasis GPA' (not permitted) For MAccs: No GPA allowed in MAcc portion of "Default" resume (OK for Ross BBA portion) Include student leadership roles Include school activities relevant to the resume reader Include examples of high academic performance including scholarships and honors Should be at least 50% of the overall resume space (optimally 60% to 70%) Each bullet should be two to three lines in length (avoid one-line bullets) Put experiences in reverse chronological order (most recent to least recent) Put bullets within experiences in order of significance Put no more than six bullets under any one role All bullets should be in ACR format Use active verbs to begin bullets in order to convey transferable skills Include results and impact at the end of the bullets Label Summer experiences using labels found in iMpact "My Resume" module Allocate more space and bullets to the more significant roles For MAccs: Account for all years after graduation from undergrad (avoid gaps in work history) , if applicable

Experience Section

Additional Section
Should use two to five lines of space for this section Typical bullets are one line in length Include items of interest about yourself outside the scope of work and education Include interests, hobbies, volunteer activities, etc. Be specific in describing interests.

General
Try to completely fill the page without exceeding one page in length Condense/Expand bullet points that run over to next line by one or two words Use correct spelling and grammar Avoid pronouns (I, me, my, our, we, he, she, etc.) Avoid articles ('a' and 'the') when possible in order to save space and for faster reading Spell out numbers 10, but be consistent within a phrase; e.g., "taught nine to eleven students;" "edited 7-12 papers daily" Resume should seem aesthetically pleasing Resume should be a concise summary of your background and qualifications Relevant experience and key transferable skills should be evident even with a quick read

SAMPLE RESUME BBA Senior

Street Ad d ress City, STATE ZIP u niqnam e@um ich.ed u 999.999.9999
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Bachelor of Bu siness Ad ministration, April 2011 Emp hases in Strategy and Accou nting Vice Presid ent of Corporate Relations, BBA Consulting Club Jam es B. Angell Scholar for three consecu tive sem esters of p erfect scholarship Cu m ulative G.P.A. 3.70/ 4.00 BBA Career Cou nselor, Ross School of Bu siness Office of Career Develop m ent
College of Literature, Science, and the Arts

Cu m ulative G.P.A. 4.00/ 4.00 Recip ient of William J. Branstrom Prize recognizing top 5% of freshman acad em ically Vice Presid ent of Finance, Bu siness Organization of Strategic Skills (BOSS)
EXPERIEN CE Summer 2010 ERN ST & YOUN G LLP Business Management Advisory Services Intern Manama, Bahrain

Develop ed analytical m od el for comp arative analysis of d ata regard ing client's change read iness prior to m erger and form ulated several p ost m erger H R integration strategies Devised variable com p ensation p ackage for client by comp leting benchm arking stud y on com p ensation levels and incentive schem es in Bahrain investm ent banking ind u stry Restru ctu red op erating fram ew ork of over 20 u nique p rocesses im proving accu racy of task comp letion and d ou bling efficiency of H R allocation for governm ent m unicip ality
Summer 2010 PRICEWATERHOUSE COOPERS LLP Assurance Intern D etroit, MI

Designed substantive analytic to accurately p red ict m onthly accou nts receivable balances as a fu nction of revenu e, d iscovering 2 accou nts requ iring fu rther investigation Develop ed proposal to Pw C p artners ou tlining holistic and innovative su stainability p ackage to be offered to large m anu facturers to prepare for fu ture "cap and trad e" legislation and im prove resou rce efficiency by ap proxim ately 33% over three years Id entified control d eficiencies by sorting through SAP and Hyp erion financial rep orting system d ata and offered solu tions to significantly increase client rep orting efficiency Perform ed over 25 ind ivid u al tests and p roced u res and gained substantial IFRS exp erience as p art of a year-end au d it of an international bottling com p any
Summer 2009 WYN D HAM HOTEL GROUP - D AYS IN N HOTEL Front D esk Manager Ann Arbor, MI

Researched local events and room rates at 27 neighboring hotels, w orking d irectly w ith the General Manager to d eterm ine a pricing strategy for the six m onths follow ing Personally hand led over 50 custom er com plaints on a case-by-case basis, formally contacting cu stom ers along w ith Wynd ham Cu stomer Care to rectify each situation Record ed p atron transactions and cond u cted aud its ensu ring accu rate internal accou nts Develop ed d iscount p rogram s and d etermined u niqu e p ackaged group rates resu lting in three group sales in excess of $4,000
2007-Present PHI CHI THETA PROFESSION AL BUSIN ESS FRATERN ITY Vice President - External; Secretary; Pledge Class President Ann Arbor, MI

Collaborated with five other board m embers to evalu ate strengths and w eaknesses of p otential new m embers and chairs, d oubling active m em ber attend ance in one year Led and instru cted over 100 stud ents as site lead er for Detroit Partnership Day aim ed at imp roving Detroit neighborhood s by cond u cting renovations and minor d emolition
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Particip ated in global strategy cou rse at Tsinghu a University in Beijing (2008) Winner of BP Oil Trad ing Simu lation held at University of Michigan (2008) Active in seven intram ural sp orts inclu d ing softball, w restling, basketball and football Interests inclu d e fantasy football, p rofessional sp orts, w orking on cars

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SAMPLE RESUME BBA Senior

Street Ad d ress City, STATE ZIP u niqnam e@um ich.ed u 999.999.9999
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Bachelor of Bu siness Ad ministration, April 2011 Emp hasis in Marketing GPA: 3.9/ 4.0 Ross School of Bu siness Preferred Ad missions Program Career Cou nselor and Peer Mentor for other stu d ents in bu siness school
College of Literature, Science, and the Arts

GPA: 3.95/ 4.0 Received Branstrom Aw ard for ranking in top 5% of class
EXPERIEN CE Summer 2010 PEPSICO CHICAGO Marketing Intern, Quaker Foods & Snacks Chicago, IL

Created consu m er-centric m arketing p lan for p rod uct exp eriencing d ou ble-d igit d eclines by analyzing current bu siness and id entifying opp ortu nities, exp ected to stabilize bu siness and increase d ollar sales in 2010 by 2% Designed ap p roach for focus grou p s in ord er to gain better u nd erstand ing of current heavy u sers, ultim ately u sing insights to guid e marketing tactics and long -term strategy Collaborated with ou tsid e agencies to d eterm ine id eal prom otional tactics, u ltim ately choosing targeted cou pons to increase buy-rate by one u nit am ong loyal u sers and encou rage ad option of new p rod u ct u sage Cond u cted p eriod op erating review by p erform ing IRI analysis on entire p rod u ct line and com petitors to p rovid e m anagem ent with overview of bu siness p erform ance
Summer 2009 CAREERBUILD ER.COM Consumer Marketing Intern Chicago, IL

Wrote over 40 articles u sing internet research and search engine optim ization techniqu es to d rive traffic to the Web site, receiving 27,000 p ageview s in four m onths Positioned articles tow ard variou s targeted au d iences by utilizing p sychograp hic segm entation techniqu es, generating over 50% above the average tim e-on-site Partnered w ith lau nching team of CareerBu ild er's Facebook ap plication to stim ulate aw areness and strengthen relevancy of CareerBuild er brand throu gh u pd at ing content on the p age and consum er reach -ou t, receiving over 5000 loyal viewers Analyzed Facebook ad vertising efforts and content by d etermining effectiveness of the m ed ia mix to aid in fu ture m ed ia p lanning and by generating consum er interest report to gain clearer und erstand ing of consum er d esire
2008-2009 MICHIGAN COMMUN ITY SCHOLARS PROGRAM Peer Advisor for Community Service Ann Arbor, MI

Partnered w ith team of p eers to brainstorm and coord inate over 15 comm u nity service events to strengthen local comm u nity ties and encou rage social resp onsibility Record ed and p ublicized m inu tes from m eetings to increase stud ent involvement, u ltim ately growing interest and obtaining feed back on p rogramming initiatives
Summer 2008 CON SOLID ATED ELECTRICAL D ISTRIBUTORS CRED IT OFFICE Accounts Receivable Countryside, IL

Op ened new cu stom er accou nts and efficiently hand led m ultiple cred it ap plications by contacting trad e references and setting up accou nts in CMS comp u ter system Contacted cu stom ers regard ing past-d u e invoices, follow ing u p w hen necessary in ord er to ensure collections w ere m ad e and maintain a p ositive relationship with clients
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Organized first annu al w alk to raise m oney for Veterans H osp itals, involving the comm u nity and raising over $1000 Resid ent of Learning Comm u nity to p rom ote d iversity and comm u nity service Enjoy listening to m u sic, p laying guitar and french horn, and learning abou t anim als

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SAMPLE RESUME MAcc

Street Ad d ress City, STATE ZIP u niqnam e@um ich.ed u 999.999.9999
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Master of Accou nting, Ju ne 2010 CPA Cand id ate, Summ er 2010 Recip ient, tw o Dean's Scholarship s Grad er, Princip les of Accou nting Member, Greater China Association, MBA club
TSIN GHUA UN IVERSITY School of Economics and Management Beijing, China

Bachelor of Bu siness Ad ministration, Ju ly 2009 Emp hasis in Accou nting; GPA 3.4/ 4.0; ranked in top 15% of grad u ating class Recip ient of CPA Au stralia Excellence Aw ard , 2009; Scholarship of Zhongfangxin, 2008; Scholarship of Guanghua, 2007; Scholarship of Excellent N ew Stu d ents, 2005 Elected Presid ent of 42 stud ents class Exchange stud ent to City University of Hong Kong in Fall 2007. Recipient of Dep artm ent of Accou ntancy Inbou nd Exchange Award
EXPERIEN CE 2008-2009 Part-time ASSOCIATION OF CHARTERED CERTIFIED ACCOUN TAN TS School Ambassador of U.K. CPA Organization Beijing, China

Organized and hosted Job H u nting Comp etition info session with 150 attend ees, attracting more than 100 ap p licants. Planned ACCA career lectu re series. Liaised w ith ACCA sp onsor and Stud ent Union, increasing stud ent activities and expand ing ACCA p op ularity.
PUBLIC ACCOUN TIN G FIRM Audit Intern Beijing, China

Summer 2008

Issu ed and tracked bank confirm ations for 17 su bsid iaries totaling to $400M within two w eeks. Com mu nicated w ith client regard ing abnorm alities to confirm cash accou nts. Tested cem ent inventory am ounting to $120M. Increased inventory accu racy to 95%. Analyzed financial p erform ance of build ing m aterial com p any through extensive u se of Excel. Explained p rofit increase in Chinese fast-growing econom y d u ring early 2008. Ad d ressed 60 interns and Firm s staff m em bers as selected closing ceremony sp eaker. Received fu ll-time offer after internship .
Summer 2007 TELECOM COMPAN Y Accounting Intern Luzhou, China

Review ed and tracked PP&E p urchase ord ers in timely and efficient m anner. Analyzed m onthly costs and prep ared p resentation slid es for execu tives, lead ing to enhance u nd erstand ing of corp orate m onthly reports and cost m anagem ent.
2008-2009 TSIN GHUA ACCOUN TIN G ASSOCIATION Vice President Beijing, China

Initiated and oversaw critical changes to 14th annu al Tsinghu a Accou nting Cocktail Party, attracting over 120 attend ees inclu d ing 18 professionals and better ed ucating u nd ergrad u ates about d iverse accou nting career p aths. Designed 3rd Youth Elite Accou nting Case Com p etition across ten u niversities. Secu red fu ll sp onsorship from Ernst & You ng. School tou ted comp etition in prom otional m aterials as "best stu d ent activity."
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Finalist in 2009 Tsinghu a Start-u p Prop osal Comp etition by initiated high-tech comp any Key m em ber of Zijing Volu nteer Grou p , School Outstand ing Volu nteer Extensively travelled throu ghout Mainland China, Macao, Taiwan and Cam bod ia Enjoy running, yoga, swim ming. Ran in Beijing 21 kilom eter Marathon

SAMPLE RESUME
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MAcc w ith Ross BBA

Street Ad d ress City, STATE ZIP u niqnam e@um ich.ed u 999.999.9999
ED UCATION UN IVERSITY OF MICHIGAN Stephen M. Ross School of Business Ann Arbor, MI

Master of Accou nting, Ju ne 2010 Grad u ated with Distinction

Stephen M. Ross School of Business

Bachelor of Bu siness Ad ministration, April 2009 Emp hases in Finance, Accou nting, and Bu siness Information Technology University H onors - Fall 2008 Sem ester GPA - 3.78/ 4.0 Grad u ated with H igh Distinction
EXPERIEN CE 2008-2009 Summers D ELOITTE & TOUCHE LLP - THE BLACKSTON E GROUP Audit Intern, Financial Services N ew York, N Y

Au d ited intercomp any elim inations and d econsolid ated balance sheet for Q2 review ; p rod u ced op en item lists for client to su bstantiate nu mbers with m aterial d ifferences Prep ared FAS 160 reconciliation to Blackstone's historical financial statem ents w hich insu red the prop er breakd ow n of minority interest Perform ed analytics on Blackstone's incom e statem ent and balance sheet accou nts; served as the basis for the Q2 aud it for 2009 Created presentation and w rote scrip ts for m anagem ent on Deloitte's au d it m ethod ology for Private Equ ity clients; u sed to train 260 em ployees Researched and d evelop ed 2008 Client Service Plan for Blackstone with Senior Manager; p lan review ed and app roved by Blackstone's aud it comm ittee Created training m aterials d istributed to all new hires on Blackstone's accou nting softw are; eliminated the need for m anagers to train em ployees on the softw are
SEITLIN & COMPAN Y, CAPITAL PLAN N IN G GROUP Accounting, Financial Planning, & Employee Benefits Intern Miami, FL

2006-2007 Summers

Au d ited client investm ent accou nts for billing of planning fees, recovering over $10,000 in u nbilled revenue Designed and imp lem ented a fixed asset and d ep reciation tracking system imp lem ented by comp any's controller Develop ed em ployee efficiency m od els for CEO w hich comp ared emp loyee revenu e generated to exp enses incu rred , inform ation w as u sed as part of a 2nd quarter review for insurance agents Prep ared inter-com pany reconciliations by generating accou nting rep orts in N exsu re, allow ing for easier review by controller
2005-2007 RESID EN CE HALLS ASSOCIATION Vice President for Finance Ann Arbor, MI

Develop ed $245,000 rolling bud get by analyzing historical transaction d ata and categorizing transactions into subsid iary bud gets, leveraging increased fu nd ing for conferences and stu d ent grou p allocations Particip ated in annu al com mittee reviewing University H ou sing's financial statem ents, resu lting in an ap p roved resolu tion of a 4.9% room and board increase for 2004-2005 & 2005-2006 school years Chaired and coord inated IT m eeting com posed of University H ou sing ad ministrators and stu d ents, resu lting in savings of $125,000 in obsolete serv ices Reform ed internal accou nting p roced u res by im p lem enting accounting software, resu lting in streamlined bu d geting and reconciliation activities
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Florid a Senate Page Review ed p etitions for University H ou sing contract term inations Ross BBA Stu d ent Governm ent Career Developm ent Com mittee Chair Class of 2009 Gift Lead er

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