You are on page 1of 4

Mahamad Bin Abdul Rahman,

No. 18, Lorong Rupawan 4,


Taman Rupawan ,
13200 Kepala Batas.
S.P.D. Pulau Pinang.

Dato' Sri Mohammed Shazalli bin Ramly ,


Chief Executive Officer,
Celcom Axiata Berhad.
Level 5 , Axiata Centre .
No.9, Jalan Stesen Sentral 5 .
Kuala Lumpur Sentral.
50470 Kuala Lumpur.

Dear Sir:

Complaint Ae:ainst Celcom Axiata Berhad For Sendine: Con SMS.


The above matter refers.
2. I enclosed herewith the original letter which I had faxed to you on Friday 06th/04/2012
at 12.20 pm , for your perusal and action.
3. I also attached a photocopy of complaint case No. C 081204-10846509 , filed on
Thursday 04th/12/2008 at Celcom Branch in Seberang Jaya, Penang (appendix 1 ) .
Subject: "Complaint case for SMS Content Provider" .
The above complaint was for cheating and fraud. I made a mistake of not filing a proper
Police report. The complaint was buried in the Celcom Branch Office.
Please refer to appendix 2: November 2008 bill for telephone No. 013-450 7861, used by
my son . He was in 6 th grade then ( 12 yrs ) . On 28th/lO/2008 ( Tuesday) at 08 : 21 am
my son was in his class and the telephone was in my house. So how can he sent 1
download from 36699 the OEN-X game?
This is why I said Celcom Axiata Berhad is unscruplous and cheats the customer . You
had a similar case history with us .
4. For your information my telephones donot have 30 capability (Motorola W5lO and
Nokia 1600 ) . The Internet function had also been locked out on 17th 111/2008 by your
vendor (please refer No. 12 - item 0: update is required) .

5. I maintain herewith my demand for Celcom Axiata Berhad for a written explaination
and apology as stated in my letter. I charge that Celcom Axiata Berhad had intentionally
victimised and cheated us .
Thank you .
Yours truly,

c.c:

1. SKMM Consumer Complaints Bureau,


Malaysian Communications and Multimedia Commission,
Off Persiaran Multimedia,
63000 Cyberjaya . Selangor .
2. The Director,
Commercial Crime Branch,
Royal Malaysian Police HQ ,
Bukit Aman . 50560 Kuala Lumpur
3. The Director,
Consumer Association Of Penang (CAP)
10, Jalan Masjid Negeri
11600 Penang.

( Caj Penggunaan/panggilan
SMS Tempatan

11/11/2008
11/11/2008
-

- Terima

36699
36699

11:19:37 36699GEN-X
11;19:39 36699GEN-X

2.50
2.50

77.50

Jumlah

Penggunaan

GPRS

114
45

,_ .SWAP
GPRS INTERNET

11.40
4.50

Jumlah

15.90

"'--Jumlah Caj penggunaan

dan Panggilan

102.40

Pengumuman
-BERSAMA MEMBASMI DADAtr
-DADAH

'm \1\,,, V~~}~\


\\.&

fu \~ U"'-k

\---It;, <i~'lS

J,~~\.fllitV\

l\

~ -_\)....-X~
"

L"Lct.f

~J
~ttiA-

43685486

,'1

"l~C\C1

tJ1

t(:)-s't \\tV'"\.
.'

<~

\.~"

lA.

\~
tl

~",'"~'-~~.

\~l .

j' \

0 ,

~-t,~"1v4'1.. ',)(i'J\.N""""'.J

,~,

l-H. ~ i1, - Lt-9 ~ ~'\

t~::.VL-

G~- X

\.\.,r! ~S\lilA.

i~v.v",

'"

NEGARAw

"

i
\lut;~ J)Z\:?~t"\.c'I,;

i.

MUSUH NO.1

.'

l<;--e"-.;~)L

0-.

ye. \IV.<y~,I

L.. J\"'" \~\,~ J..4\. ",r"\>..

"-

A~~eM~i y.. ~.
(-c-a-~ P-e-ng-g-u-na-a-n/-P-an-g-g-ila-n-l

SMSTempatan - Hantar

CElCOM
Utara
00:00:01
Flat
Rate
0.10
13:14:28
09:43:21
10:11
:15
UTARA
09:04:03
09:03:54
15:24:41
KAWA5AN
CELCOM
15:25:54
15:16:36
15:27:26
09:46:02
Utara
11:12:36
CELCOM
09:05:09
22:21:03
KAWASAN
0124412966
10:29:47
0194064952
21:00:11
08:50:58
09/11/2008 15:20:44

28/10/2008
28/10/2008
28/10/2008
31/10/2008
01/11/2008
01/11/2008
01/11/2008
O' -'1/2008
c.-,
1/2008
027"/2008
02/11/2008
02/11/2008
17/11/2008

08:21:43
08:22:43
10:51:11
23:27:11
00:06:43
13:34:18
13:34:31
15:48:40
11:35:40
12:33:07
12:38:09
14:39:55
11:12:01

2.10

36699 GEN-X
36699 GEN-X
36699 GEN-X

tyxk~'i
J.....

36699 GEN-X 36699 GEN-X ~ <:\. \,


36699 GEN-Xm
36699 GEN-X
36699GEN-X
39885 IGMOBILE
39885 IGMOBILE
36119 THUMBWAVE
33385 IGMOBILE
36699GEN-X

'i; <''"'-1

0.15
0.15
0.15
0.15
0.15
0.15
0.15
0.15
0.15
0.15
0.15
0.15
0.15

36699
36699
36699
36699
36699
36699
36699
36699
39885
39885
36119
33385
36699

1:95

~
SMSTempatan - Terima

28/10/2008
28/10/2008
31/10/2008
01/11/2008
01/11/2008
01/11/2008
01/11/2008
02/11/2008
02/11/2008
02/11/2008
02/11/2008
04/11/2008
04/11/2008

08:21:44
GEN-)(I-36699 GEN-X08:23:01
23:27:17
00:06:53
36699 GEN-X _
h"';.~\c'-"\'
36699 GEN-X _ <::;:~\ .
() _ ..
13:36:58
36699 GEN-X
13:44:50
.....
'j\fl\-N'.
36699 GEN-X
15:48:45
39885 IGMOBILE
11:35:43
12:33:10 . 39885 IGMOBllE
36119 THUMBWAVE
12:38:17
14:40:01
33385 IGMOBILE
36699GEN-X
11:26:32
36699GEN-X
11:26:39

Tu.~ct\.l' I

1,

~6699-~U
36699-36699
36699
36699
36699
36699
39885
39885
36119
33385
36699
36699

-J

~n \"

<:"'\ct~fVOOM

-2.50
-5.00
5.00
5.00
8.00
8.00
8.00
8.00
8.00

5.00
5.00
2.50
2.50

You might also like