COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES DEPARTMENT OF COMPUTING SCIENCE & INFORMATION SYSTEMS

CIN714 1, 2011

8 Credit Points

Information Systems Management Trimester

UNIT COORDINATOR:

Shareeni Kala (Email:

shareeni.kala@fnu.ac.fj )
CONTRIBUTING LECTURERS: TBA TUTORS: LECTURES: LABS: CONSULTATION TIME: N/A Master Timetable Nasinu Wed 6-8pm Master Timetable Nasinu Tues 4-6pm, Wed 8-10pm Walk-in: (Nasinu: 3.30-4.30pm, Wed 1-2pm, Friday 12-1pm) Or through appointment with the Dept secretary PREREQUISITE: E-INFORMATION: The student must have passed CIN603 or consent from HOD. All pertinent information relating to the unit shall be posted on Moodle and Class share. Students are required to check their emails regularly for communication from the lecturer. Check the announcements on the Moodle or/and class share. 72 48 24 168 240

TOTAL LEARNING HOURS: Contact Hours Lectures Tutorials Labs/Workshops Field Trip(s) Self-Directed Learning (during trimester) Total Recommended Learning Hours

1.0

Welcome

I welcome you to this Unit and hope that you will find it enriching and interesting. This unit will introduce you to Information Systems Management offered by Computer Science and Information Systems for the Bachelor of Commerce, Information Systems Major

student and Bachelor of Information Systems as well as other Bachelors programme in the university at level 7. 2.0 Unit Description This unit aims to introduce students to the basis of the ethical and legal systems that govern the supply and used of computer and communications technology. The sources of law regulating electronic transactions arising related to these technologies will be emphasized. Developing and understanding of the regulatory framework relation to electronic business transactions, staring with the simple formation of a binding electronic contract, and moving to complex issues of data protection, intellectual property rights, electronic liabilities, e-payments and financial transactions, dispute resolution and code of conduct in IT. 3.0 Learning Targets/Outcomes

On successful completion of this unit, students will be able to understand the following: 1. Analyze, transform and evaluate the role of the information systems manager within an organizational context as well as the information technology issues confronting the organization Manage, collaborate and the necessity of information systems and technology as drivers of change in process and practice Analyze and evaluate issues and potential solutions associated with the terms globalization: E-enablement, E-Business, E-Commerce, Mobile Commerce and Web2.0 environment Apply conceptual and practical guidelines in dealing with the management of technology and the information systems functions Analyze, evaluate and recommend decision making and strategies used in Information Systems Critically analyze case studies relating to management of information systems. Unit Content and Reading Reference

2.
3. 4. 5. 6. 4.0

Topic 1: Information System Management in the Global Economy Lecture Hrs: 8 Learning Outcome: The student shall be able to analyze the role of the information systems manager within an organizational context as well as the information technology issues confronting the organization. Performance Criteria: 1.1Analyze, transform and evaluate the IT support and Organizational performance: 1.1.1 Evaluate Information Systems with Information Technology 1.1.2 Evaluate Business performances and carry out strategies for competitive advantages 1.1.3 Evaluate the pros and cons of social computing and networking 1.1.4 Carry out classifications of various Information Systems 1.1.5 IT support: People, Supply Chain and Business Processes Tutorial/Lab: 4 SDL: 30

1.1.6 1.1.7

Evaluate IS infrastructure and architecture with emerging computing environments Transform existing systems to Innovation and futuristic information system

Reading Resource Material: 1.

2. 3.

Lecture Notes Text Chapter 1: Foundations of Information Systems in

Business pg 4-26 Text Chapter 2: Competing with IT pg 45-58 4. Real World Case: eCourier, Cablecom and Bryan Cave: Delivering Value through Business Intelligence 5. Real World Case: The New York Times and Boston Scientific: Two different ways to innovating with IT http://www.arcamax.com/doonesbury/s746877-698187 6. Real World Case: Sew What? Inc.: The role of IT in Small Business Success http://www.theatricaldrapery.com/ http://www.rosebrand.com/ http://www.ledstarcloth.com/ http://www.gi-info.com/ 7. Real World Case: JetBlue and the Veterans Administration: the Critical Importance of IT Process: CIO.com 8. Real World Case: How to Win Friends and Influence Business People: Quantify IT Risk and Value 9. Real World Case: For Companies Both Big and Small: Running a Business on Smart Phones http://www.codinghorror.com/blog/2006/05/the-longdismal-history-of-software-project-failure.html 10. Real World Case: Wachovia and Others: Trading Securities at the Speed of Light 11. Real world Case: IT Leaders: Reinventing IT as a Strategic Business Partner: http://www.cio.com/article/441116/Inside_the_CIA_s_Extreme_Technology_Makeove r_Part_1 Study lecture notes Tutorial preparation Study journal articles Research Assignment/Proje ct Searching internet 50 slides x 3 mins 45 pp x 12 mins 20hrs/6 SDL Activities 2 hrs Reading book chapter 50 pages x 6 mins 2 hrs Prep Mid Term & Final Exam 9 hrs Reading newspapers, business magazines, watching TV news 3 hrs Group discussions 1 hr Total Self Directed Learning = 30 Hours 5 hrs 60 hrs/6 10 hrs

Topic 2: Data and IT infrastructure Lecture Hrs: 12 Learning Outcome: To enable students to manage, collaborate and secure the necessity of information systems and technology as drivers of change in process and practice. Performance Criteria: 2.1 Analyze the IT infrastructure and evaluate how data is stored and processes using the following discussion topics 2.1.1 Transform Data and documents management through File Management System and Database Management Systems 2.1.2 Transform Data warehouse, data Mart and data centers 2.1.3 Evaluate Enterprise content management 2.1.4 Enterprise networks management, connectivity and collaborations management 2.1.5 Wireless, enterprise mobility, IP telephony 2.1.6 Evaluate Social, legal and Ethical issues and implement Internal control and compliance management 2.1.7 Carry out IT and network security management practices 2.1.8 Carry Out auditing and risk management and Implement Business continuity and disaster recovery plan Reading Resource Material: 1. Lecture Notes 2. Text Chapter 3: Computer Hardware pg 77-97 3. Text Chapter 4: Computer Software pg 129-147 4. Text Chapter 5: Data Resource Management pg 177-193 5. Text Chapter 6: Telecommunications and Networks pg 217-235 6. Real World Case: AstraZenica, UnitedHealth, and Others IT Assets Management Do you know what youve Got? http://www.cio.com/article/331763/TCO_versus_ROI 7. Real World Case: IT in Health Care Voice Recognition tools make rounds at Hospitals http://www.computerworld.com/s/article/9178685/Hospital_CIOs_confused_over_e_ health_records_rollout_standards?source=rss_governmentindustries 8. Real World Case: IBM, Wachovia, and PayPal: Grid Computing Makes IT Easier and Cheaper a. http://setiathome.ssl.berkeley.edu/ b. http://dspace.mit.edu/bitstream/handle/1721.1/3678/CS009.pdf?sequence=2 c. http://thepersonalgenome.com/2004/01/grid_computing_/ d. http://en.wikipedia.org/wiki/List_of_distributed_computing_projects http://www.worldcommunitygrid.org/stat/viewGlobal.do e. http://www.businessweek.com/technology/content/aug2001/tc2001088_076. htm f. http://aws.amazon.com/ec2/ Tutorial/Lab: 6 SDL: 40

http://www.ibm.com/ibm/cloud/ http://www.oracle.com/technologies/grid/index.htmlhttp://www.oracle.com/u s/products/tools/oracle-grid-engine-075549.html 9. Real World Case: Apple Inc.: The iPod, the iMac, and the Business Lessons of Closed Systems http://www.networkworld.com/news/2007/072507-grid-computing-hewitt.html 10. Real World Case: Apple, Microsoft, IBM, and Others a. http://www.interactivearchitecture.org/accenture-interactive-walls.html b. http://www.richardbanks.com/trends/?p=8096 c. http://jasonwilliamson.blogspot.com/2008/02/interactive-walls-and-hydrolophonefrom.html
g. h.

11.

Real World Case: U.S. Department of Defense http://advice.cio.com/thomas_wailgum/open_source_erp_applications_theyre_real_and_t heyre_spectacular 12. Real World Case: Wolf Peak International: Failure and Success in Application Software for the Small-to-Medium Enterprise a. http://www.sap.com/australia/solutions/customersuccess/index.epx b. http://www.oracle.com/customers/products/ebsquotes.html c. http://enterprisesuite.intuit.com/resources/case-studies/ d. http://www.microsoft.com/dynamics/en/us/products/gp-customer-stories.aspx 13. Real World Case: Power Distribution and Law Enforcement: Reaping the Benefits of Sharing Data Through XML a. http://www.iir.com/global/products/global_justice_xml_data_model_overview. pdf b. http://www.pdsg.com/pdf/resource/CDX-Connect-White-Paper-PDSG.pdf c. http://msdn.microsoft.com/en-us/magazine/cc188730.aspx 14. Real World Case: Duke University Health System, Beth Israel Deaconess Medical Center, and Others a. http://healthit.hhs.gov/ b. http://www.medpac.gov/publications/congressional_reports/June04_ch7.pdf c. http://www.himss.org/ d. http://www.healthcareitnews.com/

15. Real World Case: Starbucks and Others

a. http://www.ajc.com/travel/content/travel/articles/stories/2007/03/13/0311go hotels.html b. http://freehotelsearch.com/allChains.html c. http://www.hotelchatter.com/special/Best_WiFi_Hotels_2009 d. http://www.ciscopress.com/articles/article.asp?p=680821 e. http://www.wirelessnetworkproducts.com/wi-fidesignservice.aspx f. http://www.wanderingwifi.com/hospitality/index.html Study lecture notes Tutorial preparation Study journal articles Research 60 slides x 3 mins 50 pp x 12 mins 20hrs/6 SDL Activities 3 hrs Reading book chapter 60 pages x 6 mins 4 hrs Prep Mid Term & Final Exam 10 hrs Reading newspapers, business magazines, watching TV news 3 hrs Group discussions 6 hrs 60 hrs/6 10 hrs

Assignment/Proje ct Searching internet

4 hrs Total Self Directed Learning = 40 Hours

Topic 3: Web Revolution Lecture Hrs: 8 Learning Outcome: The student shall be able to analyze and evaluate issues and potential solutions associated with the terms globalization: E-enablement, E-Business, E-Commerce, Mobile Commerce and Web2.0 environment Performance Criteria: 3.1 3.2 3.3 3.4 Evaluate E-Business with E-Commerce Evaluate Major models, applications and support to E-Business and E-Commerce Carry out the analysis between Ethical and Legal issues Evaluate Mobile computing, applications, shopping, advertising, and contentproviding with mobile enterprise, inter business applications, mobile consumer service, mobile commerce 3.5 Compare and Forecast Web 2.0 vs Web 3.0 revolution, virtual communities and virtual worlds and business and commercial social networks Reading Resource Material: 1. Lecture Notes 2. Text Chapter 7: e-Business pg 271-284 3. Text Chapter 9: e-Commerce Systems pg 349-362 4. Real World Case: Toyota Europe, Campbell Soup Company, Sony Pictures, and W.W. Grainger http://www.cio.com/article/16112/Enterprise_Architecture_vs._SOA_Pick_the_Winner 5. Real World Case: CISCO Systems a. http://www.cisco.com/en/US/netsol/ns669/networking_solutions_solution_seg ment_home.html b. http://www.polycom.com/index.html?showme=y c. http://www.btconferencing.com/ d. http://www.btconferencing.com/ e. http://www.sightspeed.com/business/ 6. Real World Case: NetSuite Inc., Berlin Packaging, Churchill Downs, and Others Salesforce.com 7. Real World Case: KitchenAid and the Royal Bank of Canada a. http://www.zappos.com/ b. http://www.alexa.com/siteinfo/zappos.com?q=#relatedlinks c. http://jigsaw.com/ d. http://www.alexa.com/siteinfo/jigsaw.com?q=# 8. Real World Case: Entellium, Digg, Peerflix, Zappos, and Jigsaw Tutorial/Lab: 4 SDL: 28

a. http://www.lowes.com/
b. c. d. e.

http://www.alexa.com/siteinfo/homedepot.com?q=# http://slashdot.org/ http://www.alexa.com/siteinfo/slashdot.org?q=# http://www.alexa.com/siteinfo/slashdot.org?q=# http://news.cnet.com/8301-17939_109-9902531-2.html?tag=mncol;txt 50 slides x 3 mins 30 pp x 12 mins 20hrs/6 SDL Activities 2 hrs Reading book chapter 40 pages x 6 mins 2 hrs Prep Mid Term & Final Exam 6 hrs Reading newspapers, business magazines, watching TV news 3 hrs Group discussions 1 hr Total Self Directed Learning = 28 Hours 4 hrs 60 hrs/6 10 hrs

Study lecture notes Tutorial preparation Study journal articles Research Assignment/Proje ct Searching internet

Topic 4: Organizational Applications Lecture Hrs: 4 Learning Outcome: The student shall be able to apply conceptual and practical guidelines in dealing with the management of technology and the information systems functions Performance Criteria: 4.1 Evaluate managing production, operations, logistics, marketing, sales systems, accounting, finance and human resources system 4.3 Apply integration of functional information systems 4.4 Evaluate essentials of enterprise system, supply chain and its business values with enterprise resources planning 4.5 Analyze Customer relationship management, knowledge management and IT, interorganizational activities and information systems and interorganizational information integration and connectivity 4.6 Evaluate partner relationship management and collaborative commerce Reading Resource Material: 1. Lecture Notes 2. Text Chapter 8:Enterprise Business Systems pg 307-330 3. Real World Case: OHSU, Sony, Novartis, and Others: Strategic Information Systems It's HR's Turn http://www.workforce.com/section/hr-management/feature/fastforward-25-trends-will-change-way-do/index.html 4. Real World Case: Kennametal, Haworth, Dana Holding, and Others Tutorial/Lab: 2 SDL: 22

5. Real World Case: Cisco Systems, Black & Decker, and OReilly Auto Parts Study lecture notes Tutorial preparation Study journal articles Research Assignment/Proje ct Searching internet 20 slides x 3 mins 20 pp x 12 mins 20hrs/6 SDL Activities 1 hr Reading book chapter 20 pages x 6 mins 2 hrs Prep Mid Term & Final Exam 4 hrs Reading newspapers, business magazines, watching TV news 3 hrs Group discussions 2 hrs 60 hrs/6 10 hrs

Total Self Directed Learning = 22 Hours Topic 5: Decision Making and Strategy Lecture Hrs: 8 Learning Outcome: The student shall be able to analyze, evaluate and recommend decision making and strategies used in Information Systems Performance Criteria: 5.1 Analyze business Intelligence and its architecture, reporting and performance management 5.2 Evaluate data, text, web mining and business intelligence search and validate decision support system strategies. 5.3 Evaluate IT strategy initiation and planning, outsourcing, offshore outsourcing and IT as a subsidy 5.4 Forecast new and accelerated trends in IT, the current perspective, operating business and data centers Reading Resource Material: 1. 6. 7. 8. 9. Lecture Notes Text Chapter 10 Support Decision Making pg 389-418 Text Chapter 11: Developing IT Strategies pg 447-464 Text Chapter 12: Developing IT Solution pg 481- 503 Real World Case: Hillman Group, Avnet, and Quaker Chemical a. http://www.compete.org/images/uploads/File/PDF %20Files/HPC_Goodyear_032009.pdf b. http://www.theschachingergroup.com/ohiostate.html c. http://strategicplanningcolumbus.com/index.php/strategic-planning/54-osumedical-center-improves-patient-care-with-automated-transport-vehicles Tutorial/Lab: 4 SDL: 22

dupont-planet-versus-monsanto.html 10. Real World Case: Kimberly-Clark Corp http://en.wikipedia.org/wiki/Halo_effect 11. Real World Case: Forrester, NMSU, Exante Financial Services, and Others http://www.google.com/finance?q=Forrester+Research 12.Real World Case: Queens Medical Center, National Public Radio, Worldspan, and Others a. http://www.cio.com/article/16022/Making_IT_Work_Managing_Project_Expect ations b. http://www.cio.com/article/164400/Project_Management_Battling_the_Backlo g Study lecture notes Tutorial preparation Study journal articles Research Assignment/Proje ct Searching internet 20 slides x 3 mins 20 pp x 12 mins 20hrs/6 SDL Activities 1 hr Reading book chapter 20 pages x 6 mins 2 hrs Prep Mid Term & Final Exam 4 hrs Reading newspapers, business magazines, watching TV news 3 hrs Group discussions 2 hrs 60 hrs/6 10 hrs

d. http://www.forbes.com/forbes/2010/0118/americas-best-company-10-gmos-

Total Self Directed Learning = 22 Hours Topic 6: Implementing and Managing IT Lecture Hrs: 8 Learning Outcome: The student shall be able to critically analyze case studies relating to management of information systems. Performance Criteria: Tutorial/Lab: 4 SDL: 26

6.1

Acquiring, developing and deploying business applications and infrastructure 6.1.1 Carry Out RFP, verify results of proposals and evaluate the supplied product. 6.2 Evaluate the use of Spiceworks and Track IT for inventory management 6.3 Evaluate the business value of systems 6.4 Carry out change management practices to identify needs by changing global markets

Reading Resource Material: 1. Lecture Notes 2. Text Chapter 13: Security and Ethical Challengers pg 527- 555

3. Text Chapter 14: Enterprise and Global Management of Information Technology pg

579 598 4. Real World Case: Wyoming Medical Center, Los Angeles County, and Raymond James a. http://www.cio.com/article/606966/Hey_Boss_Workers_Want_Android_IPhone _Devices?source=rss_news b. http://seclists.org/dataloss/2010/q3/55 5. Real World Case: Ethics, Moral Dilemmas, and tough Decisions a. http://online.wsj.com/article/SB100014240527487034470045754490329785 48778.html?mod=googlenews_wsj b. http://wikileaks.org/wiki/Afghan_War_Diary,_2004-2010 c. http://news.stv.tv/scotland/194476-lost-or-stolen-dozens-of-computers-withpersonal-data/ d. http://www.itbusinessedge.com/cm/blogs/poremba/e-mail-continues-to-bethe-top-source-of-corporate-data-loss/?cs=43038 e. http://www.technewsworld.com/story/66562.html?wlc=1283257427 f. http://www.prnewswire.com/news-releases/emc-reduces-tco-for-virtualdesktops-60-percent-101868358.html 6. Real World Case: Cadbury, Forrester Research, A.T. Kearney, and Others http://www.wimp.com/predictingfuture/ http://seekingalpha.com/article/29843-the-world-s-top-25-emerging-marketmultinationals http://topforeignstocks.com/2010/02/25/multinational-companies-with-largeexposure-to-emerging-markets/ http://www.pwc.com/en_GX/gx/retail-consumer/pdf/Building_to_win-final.pdf 7. Real World Case: Reinsurance Group of America and Fronterra http://www.pcworld.com/businesscenter/article/150266/painful_lessons_from_it_out sourcing_gone_bad.html Study lecture notes Tutorial preparation Study journal articles Research Assignment/Proje ct Searching internet 20 slides x 3 mins 30 pp x 12 mins 20hrs/6 SDL Activities 1 hr Reading book chapter 30 pages x 6 mins 2 hrs Prep Mid Term & Final Exam 6 hrs Reading newspapers, business magazines, watching TV news 3 hrs Group discussions 1 hr Total Self Directed Learning = 26 Hours 5.0 Recommended Text book Recommended text book: 1. McNurlin, B, Sprague, R & Bui, T 2009, Information systems management, 8th edn, Pearson Education, Inc., Upper Saddle River. Supplementary textbook: 3 hrs 60 hrs/6 10 hrs

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1. OBrien J. and Marakas G. M 2010 Management Information Systems 10th Edition

McGraw Hill Publication Assessment 6.0

6.1 Grades (a) The overall mark for the unit depends on performance during the trimester (60%) and performance in the final examination (40%). 1. 2. 3. 4. Practical Online Tutorial and Assignment Critic White Paper (2 * 10 marks) Final Exam (3 hours Exam) 10% 30% 20% 40% 60% 40% 100%

Final Exam TOTAL To pass a unit, one must have minimum of 40% in the final exam

(b) In order to pass the unit, that is, to obtain a grade of C or better, it is necessary to
score at least 40% (ie 16/40) in the final examination. It is highly recommended that students attend all tutorials/labs/workshops. 6.2 Work Plan: Timetable Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 IS Management in Global Economy IS Management in Global Economy Data and IT infrastructure Data and IT infrastructure Web Revolution Web Revolution Organizational Applications Organizational Applications Decision Making and Strategy Decision Making and Strategy Implementing and Managing IT Implementing and Managing IT Critic1 Critic2 White Paper 1 Critic3 Critic4 Critic5 White Paper 2 Critic6

6.3

Letter Grade Scale The following grading scales would be used: Grade A+ A Marks 90-100 80-89

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B+ B C+ C D E W CT NV I X DNC Aeg PT 7.0

75-79 65-74 60-64 50-59 40-49 Below 40 Withdrawn from Unit Credit Transfer Null & Void for Dishonest practice Result withheld/Incomplete assessment Continuing course Did Not Complete Aegrotat Pass Pass Terminating

Programme Regulations and Dissatisfaction with Assessment

The academic conduct of the students is governed by the University Academic and Students Regulation (UASR). All students must obtain a copy of the UASR from the FNU academic office and familiarize themselves with all academic matters. Should a student be dissatisfied with either the internal or external assessment, they can take the following steps to get redress of their grievance. Internal Assessment: The student can refer the work back to the unit coordinator for checking and reassessment. Following this reassessment, if the student is still dissatisfied, the student may refer the work to the HOD. The HOD will then appoint another lecturer to examine the work and result will then stand. Final Exam: The student can apply for re-check of the grade as per the procedures laid down in the UASR. 8.0 Plagiarism and Dishonest Practice Regulation

Plagiarism and dishonest practices are serious offences for which offenders shall be penalized. Students must read the relevant section of UASR to understand the various types of cases defined as dishonest practices in academic work and to also know the penalties associated with these kinds of practices.

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