TRNG I HC DN LP VN LANG KHOA DU LCH

Bi thu hoch kin tp Resort

Resort MaLiBu v Sea Links (17/04/2012)

H v tn sinh vin: Phm th hng MSSV:D111485 Lp:KS2 Nhm:5

Nm hc: 2011-2012

1. Gii thiu tng qut cc b phn v nhng nt c trng nht ca resort? Resort MaliBu Resort Sealinks

Cc b phn:
L tn(FO): nm ngay mt tin ca resort, thun li cho khch t phng v tm hiu thng tin v resort. Bo tr:y l b phn sa cha v bo tr cc thit b trong phng khch resort. Sales: khch c th t phng trc vi s lng ln y.C ni sales tp.HCM. Bung phng(HK): dn

Cc b phn:
L tn(FO): t cng resort i thng vo s n ngay phng l tn, quy l tn ln, d thy, thun li cho khch hng tm hiu thng tin. Bo tr:sa cha v tn trang cc thit b trong resort. Sales:nhn t phng, tic tng v phng hp vi s lng ln. Bung

phng(HK):chun

phng sch s mi ngy. Nh hng(FB):ba sng buffet ti nh hng Malibu , ba tra v ti ti nh hng Nm Chu. T vn:chm sc cy ci v cnh quan trong resort. Phng nhn s: c th lin h ti y khi c nhng thc mc v thc tp hay xin vic lm.

phng trc khi khch n v dn phng sau i khch i. Nh hng(FB):lun phc v khch hng vi cc mn n c sc mang hng v ring ca resort. Sn vn: chm sc cy ci v quang cnh trong resort. Phng nhn s: lin h khi gp kh khn v thc tp v xin vic lm. Bp: lm cc mn n phc v khch hng

Bo v: bo v an ninh

Bo v: bo v an ninh

Nt c trng ca 2 resort: Malibu: kin trc hin i, kh hu n ha,c hng nhn ra bin, gn bin, thun li cho vic tm bin ca khch. Trong resort, trng rt nhiu cy, va lm p cnh quan va c th lm bng mt khi tri nng, thun li cho vic khch i li. V phn dch v c t chc nhc hi v mi ca s v ht vo cc dp l, tt.C bng chuyn, cu lng, h bi v quy bar gia h. Sealinks: do nh thit k ngi Anh i tham kho cc resort trong nc v quc t, thit k resort vi kiu kin trc n v kiu mi vm, xy theo kiu bc thang, t trn xung.C tm nhn ra bin rt p v tinh t, chia lm hai phn sea view v pool view. Tt c cc phng u nhn ra bin,c khu cn h cho thu,villa, h bi nhn to, sn gn vi a hnh khng bng phng nh cc resort khc v cc dch v tin nghi khc cho khch. 2. Hy cho bit th trng khch ch yu ca resort l ai? Nhng nhu cu chnh ca khch khi lu tr ti resort l g?

Resort Malibu Khch trong nc v ngoi nc.

Resort Sealinks Ch yu l khch nc ngoi, trong , thng 11 hng nm, c 1 on du lch khch bn Nga qua.Khch Nga chim 70%.

Ma h l ma cao im, gi c phng v dch v tng.C on du lch bn Nga qua ngh dng.

Thi gian trong nm l ma cao im, ch yu l khch nc ngoi Ma h(thng 5 n thng 9) gi phng v cc dch v ng lot gim gi, tuy y l ma cao im vi cc resort khc nhng vi Sealinks, ma h

hng vo khch trong nc, v mc sng trong nc khng th bng khch nc ngoi . Nhu cu ch yu l ngh dng, tm mt ni ngh dng vi gi c hp l, khng kh trong lnh mt m. Nhu cu chnh ca khch l ngh dng, mt chuyn du lch, tham quan vi cc dch v tt

3. Hy nu nhng dch v c ti tin snh resort? Resort Malibu Ti tin snh ch c quy l tn tip khch,phc v vic t phng v tm hiu thng tin cho khch. Resort Sealinks Ti tin snh c quy l tn tip khch .Caffe v dch v xe p, t 7h sng n 18h cng ngy.Khch khng mt tin thu xe , nhng cn ng k vi l tn. Ngoi ra, trong resort c cc dch v nh karaoke, cu lng, bng chuyn, h bi, gala dinner, band nhc vo dp Tt, tic buffet ca resort ti Malibu vi kiu set up theo bn u, ti Nm Chu vi nhng bui n sng kiu set up u vi mc gi r cho khch. Cc dch v ca resort tp trung ti tng 5:Sea drink, bar, gym, spa, sampa, dch v phng, h bi cho tr con v ngi ln.Ngoi ra cn c khu bn qu lu nim cnh b bi, dch v xng hi, phng tm hi, ni tp th thao.

4. Hy nu cch set-up bn n ti nh hng? Phong cch c trng ca nh hng l g? Resort Malibu Resort Sealinks

Nh hng Malibu: set-up theo kiu Set-up theo kiu u u C phng VIP set-up theo kiu ca Nh hng Nm chu:set-up theo kiu nh hng v ty theo nhu cu ca . khch.

Malibu c 2 nh hng ,mt l trong Nh hng ca Sealinks c tm nhn ra resort v hai l Nm chu, th hin s bin,th hin s thng nht hi ha c lp, khng thng nht vi nhau,khng tch bit ring l

5. Hy so snh cc loi phng ng trong resort? Resort Malibu Resort Sealinks

Super:rng khong 25-30m .Gm:1 Deluxe my lnh, 1 tivi, 2 n tng, 1 t Family Suite lnh, my nc nng,1 t ng qun Premium Deluxe Family o, s dng loi gch tu Premium Deluxe Deluxe:tng t phng Super, tuy Superior nhin c tm nhn p hn v by tr Tripple room phng sang trng hn, s dng gch ceramic Luxury:phng tm c knh, khng dng rm che nh hai loi phng cn li. a s cc phng u c tin nghi y ,ty theo loi phng m c dch v tt hn. tm nhn v

6. Hy nu nhn xt ca bn v tc phong ca nhn vin ti resort? Theo em, nhn vin c hai resort u thn thin, gii thch cu hi cho sinh vin mt cch nhit tnh, vui v, khng t thi kh chu, d tri tra nng nng.Cch ni chuyn cng t tn, nh nhng, lch s.Tuy nhin, trang phc

li cho ta thy s chuyn nghip khc nhau, Malibu ng phc nhn vin gia cc b phn a s ging nhau, cn bn Sealinks, mi b phn u c s khc nhau gip khch d dng phn bit. 7. Hy nu nhng kh khn resort gp phi khi tuyn dng nhn s? C hai resort u ang trong tnh trng thiu nhn s, kh khn ch yu y l nhn s a s thiu kinh nghim v chuyn mn.Ti Sealinks trc khi i lm cn qua mt kha hun luyn v th vic. 8. lin h thc tp hoc lm vic ti resort bn cn lin h vi ai? _Malibu Resort: Lin h vi ch Dung (phng nhn s), s in thoi : 0932144747 _Sea Link Resort: Lin h vi Thanh (phng nhn s), s in thoi : 2220088 9. Nhng thun li v kh khn khi i kin tp v nhng kin ngh nhm ci thin vic kin tp tt hn? Thun li: Gip cho sinh vin c thm kin thc thc t vi cc bi hc l thuyt trn trng. Ngoi ra, qua vic quan st thc t, sinh vin cn hc hi c nhng kin thc tc phong,cch ni chuyn , giao tip,v nhng i hi ca ngnh Du lch vi bn thn mi ngi. Kh khn: Thi gian ngn nn vic tip thu kin thc cn kh kh khn, khng c thi gian ngh ngi nhiu ly li sc khe sau mt qung ng di, nh vy s rt bt tin i vi nhng bn sinh vin sc khe khng tt. Kin ngh: Em ngh vic i kin tp thc t nh vy rt quan trng, tuy nhin nn sp xp thm thi gian ngh ngi cc bn c th chun b v tinh thn tt hn hc tp v lm vic hiu qu hn.