1 Monique S Graham

431 Evergreen Avenue

Brooklyn , New York 11221
Home (704)501-7979
Email Address-Graham28215@yahoo.com

Objective To obtain a career where I can enhance my professional abilities as well as gain
future knowledge and strength.

Experience Custom Protection Officer

11/2007-Presently Employed
The Wackenhut Corporation/ Bank Of America New York NY
Provides unarmed security for Bank Of America
Conduct inventory on office equipment
Patrols a variety of floors
Allow contractors with the proper identification into the facility
Accommodate employees with their post and vacations
Ensure proper coverage for the facility

School Safety Officer

09/2005-09/2007
Charlotte Mecklenburg Schools, Charlotte NC
Monitored schools, classrooms, restrooms and buses
Provided security to all persons during special events and provided crowd control
Maintained records on students and activities, confer with school administration and Director of
Alternative Education to develop and execute safety plans

Secretary/ Custom Protection Officer

01/2003-10/2005
The Wackenhut Corporation, Charlotte NC
Provided professional armed and unarmed uniformed physical security for a wide variety of
corporations, hospitals, residential communities and industries. Proven record of identifying proper
ways of handling personal and staff issues through interpersonal and phone contact
arranging and scheduling meetings or appointments, organizing and preserving paper and
computer files, managing projects, handling travel arrangements, performing research, and
distributing information through the use of telephones, mail, and e-mail.

Detention Officer/Group Interviewer

11/1997-06/2004
Mecklenburg County Sheriffs Office and Department Of Social Services, Charlotte NC
This position also required the ability to deal with a wide
variety of persons in the most challenging environments and situations.
Responsible for the well being of over 40 inmates. Transport inmates from various facilities
Determined and re-determined client eligibility for public assistance in multiple
Medicaid and Food stamp programs. Interviewed consumers, families and
collaterals collect and to analyze demographic and financial information in order
to make decisions for the determination of appropriate and cost effective services.

Underwriters Assistant
01/1991-11/1997
Empire Insurance Company
Answers telephone inquiries received from customers and Agents on a variety of insurance
product and procedural topics such as billing inquiries.
Resolved issues to customers’ satisfaction while balancing with the needs of the business.
Processes on-line transactions and confirms request with caller to ensure transaction is completed
accurately.
Follows up on issues that require additional investigation and ensure call back is completed within
standard.

Education - 11/1997- Mecklenburg County Sheriffs Office Charlotte NC-Correction Officer Certificate
08/2007- American Security Training Brooklyn NY- 8 Hour - 16 Hour Certificate

Qualifications - Microsoft Office Suites, Data Entry, Customer Service Skills and Underwriters Assistant Skills
References Upon Request