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IBAEZ, ROSETTE DELA CRUZ

# 17 A Tatlong Bayani Street, Caniogan Pasig City, 1600 Philippines Mobile: +63905-3053921; Email: rosette_h2o@yahoo.com,

PROFILE: CAREER PROFILE:


A highly dynamic, skilled and qualified individual with diverse knowledge of handling general office administration. Seeking a position to utilize my proficiency and knowledge in a renowned organization.

SKILLS: PROFESSIONAL STRENGHTS & SKILLS:


Possess three years of professional experience in Customer Service Possess four years of combined professional experience in Events Management and Executive Secretarial Possess excellent organization and management skills Goal oriented and ability to handle multiple tasks Proven track record in customer service like managing front desk operations, processing sales order and communicating reliable information to customers Posses excellent written and verbal communication skills Ability to maintain good relationship with customers and suppliers Ability to work on Microsoft Office like Access, Excel, InfoPath, Outlook, Publisher, PowerPoint and Word. Ability to work on File Pro Maker Data Base Management and ALAS Accounting Software Ability to operate fax, printer/scanner and photocopying machine.

EXPERIENCES IENCES: PROFESSIONAL EXPERIENCES:

PR Gaz Holdings, Inc.


innovator of the countrys first LPG convenience store. Retelco Drive Brgy. Bagong Ilog Pasig City, 1600 Philippines Job Title:

Dec. 2009 Present

PR Gaz is one of the Philippines leading providers of liquefied petroleum gas (LPG) products and

EXECUTIVE SECRETARY to the Chief Operating Officer for Operations Main role is key support to the executive office.

Duties and Responsibilities:

Handled the tasks of providing executive - level administrative support to the concerned executive. Responsible for performing administrative tasks like compiling and analyzing data Prepared executive reports and maintained proper records of files Responsible for maintaining good rapport with the officers and staff Handled the charge of answering phone calls and email messages Responsible for arranging meetings of concerned executive even travel arrangement up to flight and hotel reservations Prepared daily reports and updated the same to the executive Processed permits in compliance to government agencies Processed request for payment, liquidations and other operating expenses. Handling of confidential information. Administer the cleanliness of the executive office and assigned as the coordinator of pantry area to oversee that the rules and policies in this were applied. Other duties as maybe required.

Leading Events Network - L.E.N. PLUS INC.


Unit F Lower G/F 520 CT Centre Bldg. cor. Old Wack Wack St. Shaw Blvd. Mandaluyong City, 1552 Philippines Job Title: EVENTS AND ADMINISTRATIVE ASSISTANT

Feb. 2008 Dec. 2009

It is Full-service Events Company that handles diverse and premier projects across the country.

Duties and Responsibilities:

Main role is key support to the administrative department.

Answered incoming calls, fax and email messages. Acts as the admin assistant who handles the overall inventory of office supplies and merchandising materials. Responsible in completing event requirement which include coordinating with the supplier in following up quotations and merchandising materials to be used in event proper. Responsible in updating data base of event portfolio like suppliers, artist, client, and VIPs. Responsible in liquidation of expenses that was used during the event. Responsible in collating collaterals of event like photos and press releases to be given to the respective client who launches the event.

Staff Builders Asia


2
nd

June 2006- Jan 2008

Flr. RCI Bldg. Legaspi St. Legaspi Village, Makati City 1226 Philippines

Employer - CitiFinancial Corporation It is a Banking institution which provides non mortgage loan. Job Title: TELESALES REPRESENTATIVE Main role is to sell loan products of the bank.

Duties and Responsibilities:

Duty is to make an outgoing call to a target qualified client and convincing them to avail loan products of the bank. Facilitate the documentation requirement of client in availing loan. Assigned in front desk area in rotation schedule to assist the walk in client. Received incoming calls in answering account inquiry of the client. Nov 2005 May 2006

Clayentel Marketing Solutions


Room 11 Manila Bank Bldg. 6672 Ayala Ave., Makati City, 1226 Philippines Employer - Standard Chartered Bank

It is one of the leading banking institutions in the Philippines and Worldwide which provide personal banking, investments, loans and credit card. Job Title: CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Main role is to answer the phone to respond to general customer

Duties and Responsibilities:

inquiries, billing questions and customer complaints. Answer the phone and respond to customer request. Sell loan product and process documentation requirements in availing the loans. Transfer customer call to appropriate staff Identify research and resolve customer complaints. Follow-up customer inquiry not easily resolved Complete call logs and reports

EDUCATIONAL BACKGROUND:
Universidad De Manila formerly City College of Manila Mehan Garden, Manila City, Philippines College of Arts and Science (CAS) Bachelor in Mass Communication Novaliches High School TS Cruz Subdivision Novaliches Quezon City Star Elementary School Phase 3 Bagong Silang, Caloocan City 1990-1996 1996-2000 2001-2005

TRAINING & SEMINARS:


Wealth Summit Media Conducted in Mega Trade Hall Mega Mall Mandaluyong City, Philippines Customer Service Curriculum Conducted in Citibank Tower Makati City, Philippines Radio Script Writing and Broadcast Communications On the Job training in Radio Veritas and Radio ng Bayan West Avenue, Quezon City, Philippines Feb Mar 2005 June 06-11, 2006 March 05, 2011

PERSONAL DETAILS:
Status: Date of Birth: Age: Single November 13,1983 28 years old

CHARACTER REFERENCE:
Available on request

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