Count of Sr.

No User Location Ahmedabad Chandigarh Delhi Delhi RO Goa Guwahati Hyderabad KANPUR Lucknow Nagpur Patna Trivandrum Chennai Jammu Bangalore Grand Total Count of Sr.No Priority 1 3 4 Grand Total

Priority 1 3 2 2 1 1 1 1 8 2 1 1 2 3 14 3 4 1 1 1 2 34 4 Grand Total 2 2 1 1 1 3 3 22 5 5 1 1 1 1 4 53

1 Total 1 18 34 53

2 18

Count of Sr.No Interaction Status Open Resolved Work in Progress Pending for user Grand Total

Priority 1 1 4 11 3 18 3 20 12 2 34 4 Grand Total 24 24 2 3 53

Count of Sr.No Priority

Grand Total

Month April 1 1 3 11 4 20 32

May 7 14 21

Grand Total 1 18 34 53

Count of Sr.No User Location Ahmedabad Bangalore Chandigarh Chennai Delhi Delhi RO Goa Guwahati Hyderabad Jammu KANPUR Lucknow Nagpur Patna Trivandrum Grand Total

Interaction Status Open 2 2 1 1 1 1 1 13 1 1

Pending for user

Resolved 2 2

1 1 2 2 3 4 4 4 1 1 24

24

Work in Progress

2
10 12 0 2 4 6 8 Ahmedabad Bangalore Chandigarh

Trivandrum

2
Chennai
Delhi Delhi RO Goa

Grand Total 2 4 2 1 1 1 1 3 3 1 22 5 5 1 1 53
14

Guwahati
Hyderabad Jammu KANPUR Lucknow Nagpur Patna

Open

Resolved

Work in Progres

Pending for user

Open Pending for user Resolved Work in Progress

Sr.No 1 2 14 15 16 17 21 22 24 25 35 36 37 39 40 41 42

43 44 45 46 47 50 51 52 53

Month April April April April April April April April April April May May May May May May May May

Category request request request request request request request request request request request request request request

May May May May May May May May

request request request request request request request request request request request request

Interaction ID SD201212387 SD201212423 SD201212906 SD201212911 SD201212912 SD201212922 SD201213039 SD201213041 SD201213086 SD201213131 SD201213517 SD201213539 SD201213550 SD201213587 SD201213633 SD201213645 SD201213685

SD201213887 SD201213892 SD201213917 SD201213918 SD201213920 SD201213961 SD201213963 SD201213964 SD201213975

Title Regarding automation of daily reports sent to DGBA and IDMD ETRAN - Instrument details not captured Defualt Crossing Option for POs should be "Account Payee" Change in Register for expenditure under charges account Deleted signature in ETRAN issue not fixed Treatment of IBO differs in Trial Balance and WSA Abstract Line Printer Required CBS is not able to print Dot Matrix reports Simple Modification in CBS Reversal enrty for Sundry suspense query on daybook & trial balance reports Discrepancy in SCroll Numbers for Assignment Account Problem with Specifying POA for Acc No-1076745 Update the Email address of PNB Account

Priority 4 4 4 4 4 4 4 3 4 4 4 4 4 4

Register for Charges Account - Monthly st Updation in User Details Report Required Display of account balances for GL accounts in ETRAN PO Printing Uploading and deletion of Signature Section code not updated in batch reversal entry Account Balance Report not sorted GL-wise Alert for debit to account with insufficient balance Account name change. Instrument amount should also be displayed in "RCHQBKUSED" Changes in Daily Receipts\Payment scroll Creeation of User IDs in CBS

4 4 3 3 4 4 4 4 4 3 4 4

Approval Status Approved Approved Approved Approved Approved Approved Approved Approved Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending

Pending Pending Pending Pending pending pending pending pending

Interaction Status Work in Progress Open Open Work in Progress Open Open Open Open Open Open Open Open Open Open Open Open Open Open

R B I Servicedisrupt

User Location KANPUR KANPUR KANPUR KANPUR KANPUR KANPUR KANPUR KANPUR Chandigarh Hyderabad Lucknow KANPUR Delhi RO Chandigarh

Contact Viswambharan, Hari Ahmed, Peshimam Khabeer Dad Kanpur Dad Kanpur Dad Kanpur Dad Kanpur Dad Kanpur Dad Kanpur Muthukumaran, Kathirvelu Quadros, M G V Khanger, Rajesh Ahmed, Peshimam Khabeer Pathania, Vinod Muthukumaran, Kathirvelu

Open Open Open Open Open Open Open Open

Chennai Jammu Kanpur GUWAHATI NAGPUR Kanpur Kanpur KANPUR Bangalore Kanpur Bangalore Kanpur

Sathish kumar, D Mohammed Hussain Dad Kanpur Manish Kumar M V, Ranganathan Dad Kanpur Dad Kanpur Dad Kanpur Chidambaram, Manimegalai Ahmed, Peshimam Khabeer Chidambaram, Manimegalai Dad Kanpur

User Name

User Email hari.k@polarisft.com pkahmed@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in muthukumaran.k@polarisft.com marioquad@rbi.org.in rajeshkhanger@rbi.org.in pkahmed@rbi.org.in vpathania@rbi.org.in cbs.mkathirvelu

Open Time 4/7/2012 14:17 4/9/2012 20:21 4/20/2012 11:25 4/20/2012 11:33 4/20/2012 12:00 4/20/2012 12:40 4/23/2012 18:22 4/23/2012 18:31 4/24/2012 13:14 4/25/2012 10:20 5/3/2012 15:46 5/3/2012 18:58 5/4/2012 11:18 5/4/2012 17:00
5/8/2012 11:40

SLA Target Date

dsathishkumar@rbi.org.in mohammed.hussain@polaris.co.in dadkanpur@rbi.org.in manish.kumar@polarisft.com ranganathanmv@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in pkahmed@rbi.org.in dadkanpur@rbi.org.in

5/8/2012 13:49 5/9/2012 10:33 5/15/2012 17:17 5/16/2012 5/16/2012 5/16/2012 5/16/2012 5/17/2012 15:39 5/17/2012 15:31 5/17/2012 15:46 5/17/2012 17:40

Resolve Time

SLA Breach FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE

Related incident

Updated Status Discussion has to be done with RBI Core Team Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue.

Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue. Mail Sent to Application Team and Team is working on the issue.