Job Description

Job Title Group Date

GIS Officer
Assets, Community and Business Services January 2005

This job description is designed to give an indication of the type of work and performance expected of the jobholder. It does not provide an exhaustive list of duties or performance standards and the jobholder agrees to undertake any other tasks that are consistent with the position and with the provision of quality service to the organisation.

Purpose

To provide a high level of customer service in the prompt and accurate retrieval of information. To assist in the establishment, promotion and operation of Councils geographic information system (GIS). To ensure that all information is accurately entered, up to date and available at all times.

Scope of Position Reports to Direct Reports Budget Location Key Relationships Internal Managers within the organisation The Information Management team Users of the GIS system/data External Environment Waikato Other local authorities Software/hardware vendors GIS Administrator nil Indirect Reports nil Operational Office base in either Te Awamutu or Cambridge. nil nil

Organisational Context

Group Manager - Assets, Community and Business Services

Business Manager

Administrative Assistant

Customer Support Supervisor

Business Analyst

Help Desk & Assets Administrator

Systems Developer

GIS Administrator

Information Delivery Team Leader

Training & Documentation Officer

Help Desk/Computer Assistant

GIS Officer

Information Delivery Officers (4.6)

Customer Support Officers (10)

Expected Behaviours and Outcomes 1 Achieving high public trust and confidence

Everything you do will give people confidence in the organisation and your personal abilities. You will be accurate with information, clear in your communication, and prompt in your responses. You will listen to the needs of others and will provide them with realistic guidelines around their expectations of both yourself and the organisation. Job Outcome(s) 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2 Information is entered ensuring accuracy, ownership and the requirements of the customers. Datasets are updated and maintained on a regular basis meeting the needs of the customers and within agreed specifications and timeframes. Asbuilt data is entered within 14 working days. All information is entered to agreed standards and data integrity is maintained. Documentation of important GIS procedures is available for all users of GIS. Information released to customers is in accordance with organisational and legislative requirements. Standard operating procedures are followed. Strong forward planning

You will plan your work in a way that considers all of the stakeholders. You will achieve results using systems and processes that are appropriate to the task and the team. You will consider the implications of your actions before taking that action. Your business plans will be clear and consider short, medium and longterm organisational objectives. You will maximise business opportunities. Job Outcome(s) 2.1 2.2 2.3 Existing services and future opportunities are evaluated through regular contact with customers. Business plan goals are delivered in accordance with the established departmental business plan. Preparation for performance review and development planning is undertaken.

Creating Strong Customer Focus

Your customers will receive excellent service delivered with a Can Do, Will Do attitude. Customer feedback will be used to improve the services the organisation offers. Your communication with customers will be based on the Can Do, Will Do Protocols that include listening to their needs, responding personally and in a way that makes the customer feel good about their dealings with us. Internal and external customers will be treated with the same excellent service. Job Outcome(s) 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Official information requests are completed within 5 days (urgent) or 10 days (non urgent). All work requests completed within agreed timeframes and to agreed standards . LIMs completed within 5 working days for non urgent or 2 working days for urgent requests. Service maps are completed within 1 day. Information outputs are delivered in full, on time and within specifications. The benefits of GIS are promoted within the organisation to ensure utilisation of the system enhancing efficiency and productivity of tasks. Internal customers are satisfied with the level of support received from the team.

4 Looking after our staff and building effective teams We recognise that everyone within the organisation has a part to play in the Waipa team. You will support your team, your peers and your manager and contribute productively to the teams you work in and with. Work takes up a large part of our time so we aim to enjoy what we do and the people we do it with. You will support others in their contributions to the team and the work they do, and will share your expertise. Job Outcome(s) 4.1 4.2 4.3 The jobholder is recognised as having a positive impact on the team. Participates at team meetings. Is willing to ask for, and provide, assistance within the team.

Creating a business like and professional environment

You will be professional in the way you go about your business. You will have the knowledge you need to do your job and will embrace opportunities to improve your skills. You and your team will continually strive to improve the way you do things. Innovation throughout the organisation will be encouraged and new ways of working explored. The public will see you and your team as enabling them to do their business better. Job Outcome(s)
5.1 5.2

5.3

5.3

Information is up to date, relevant and available 100% of the time. Information is easily accessible to Council staff so they can resolve their own information queries. GIS technology and trends are investigated for possible implementation. Decisions are appropriate to the situation and within delegated authority levels. Health and Safety

Our business will be a safe place for staff, the public and contractors. You and your staff will always adhere to safety requirements and will actively participate in the provision of a safe working environment. Job Outcome(s) 6.1 6.2 6.3 6.4 Knows all relevant Health and Safety procedures and adheres to them. Participates on the organisations Health and Safety Committee as required. Nil serious harm accidents. Work-days lost though work related accident or injury is less than 1% of available work time.

Person Specification (to be used when recruiting only) Education Ideally degree level qualification Skills and Experience Experience within a GIS environment, ideally within the local government sector Good level of computer literacy in Word, Excel and databases. Good communication skills both written and verbal Personal Attributes Enthusiastic and motivated Excellent people skills Well developed communication skills, with the ability to relate to a wide range of people Tact, discretion and loyalty Maintains confidentiality Trustworthy Has integrity Influencing skills Excellent listening skills Sense of humour Ability to plan effectively Ability to comply with instructions within a political environment