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n llis clapler, ve address vlal an enlerprise porlaI is and lov il differs from an
ordinary vebsile. We llen discuss lle business benefils invoIved in impIemenling
an enlerprise porlaI. In lle nexl clapler, as parl of lle inlroduclion, ve deaI vill lle
SAI NelWeaver IorlaI in parlicuIar and anaIyze lle various componenls llal conslilule
lle porlaI.
We aIso IooI al lle SAI NelWeaver leclnoIogy slacI and anaIyze lle roIe of lle SAI
NelWeaver IorlaI in lle slacI. We llen address some of lle benefils of using lle porlaI,
sucl as navigaling inluiliveIy, drag and reIale funclionaIily, branding and personaIizalion,
inlegralion using iVievs, roIe-based personaIizalion, securing lle porlaI, singIe sign-on, and
ready-made impIemenlalion of conlenl using business pacIages.
Anoller imporlanl componenl of lle SAI NelWeaver IorlaI is lle KnovIedge
Managemenl (KM) componenl llal is used for inlegraling unslruclured conlenl. Tlis is
accompIisled using lvo major componenlsnameIy, Conlenl Managemenl and TRLX.
KnovIedge Managemenl provides funclionaIily sucl as discussion forums, conlenl
vorIfIov, and cIassificalion. Silling on lop of KM is lle coIIaboralion funclionaIily of
lle porlaI, vlicl provides funclionaIily sucl as lle coIIaboralion room, lle CoIIaboralion
Iauncl Iad, reaI-lime coIIaboralion, and llird-parly inlegralion.
wh, SAP Netwearer Porta|?
One of lle firsl fev queslions llal needs lo be ansvered during a porlaI impIemenlalion is
lov do ve sland lo benefil by impIemenling a porlaI` Is il reaIIy imporlanl lo use a porlaI,
or is il somelling llal can be avoided` AporlaI provides a means by vlicl ve can improve
lle business efficiency of a process. Ior exampIe, by impIemenling a porlaI, a company can
provide lle rigll informalion lo lle rigll person al lle rigll lime. Based on llis informalion,
lle person can maIe a decision llal is nol onIy correcl, bul aIso quicI.
./4% "Y IMPLEMENTING AN ENTERPRISE PORTAL YOU CAN PROVIDE THE RIGHT INFORMATION IN THE RIGHT
FORMAT TO THE RIGHT PERSON AT THE RIGHT TIME
11
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Copyright 2008 by The McGraw-Hill Companies. Click here for terms of use.

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Tle porlaI provides lle required informalion in one pIace. Nol onIy does lle porlaI
increase lle produclivily of an empIoyee, il aIso reduces lle lurnaround lime of a given
business process. By impIemenling a porlaI, a cuslomer service represenlalive can quicIIy
allend lo cuslomer compIainls, or a saIes represenlalive can pIace an order al a cuslomer
sile and ansver cuslomer inquiries regarding pricing.
what Is aa aterpr|se Porta|?
WliIe some argue llal lle porlaI is mereIy a vebsile, ollers argue llal il is more llan llal. An
enlerprise porlaI can be vieved as a means by vlicl an organizalion lries lo veb-enabIe ils
appIicalions, services, and informalion lo ils inlernaI empIoyees as veII as ils exlernaI parlners.
So, lo llal exlenl, enlerprise porlaI soflvare slouId be abIe lo soIve some of lle compIex
claIIenges llal arise oul of veb-enabIing syslems. To menlion jusl a fev exampIes, lle
probIems couId be associaled lo llal of inlegraling lle appIicalions, providing a singIe sign-on
lo lle end users so llal lley do nol lave lo remember passvords for differenl bacIend
appIicalions, providing onIy lle rigll informalion lo lle rigll user using aullenlicalion and
aullorizalion mellods, ensuring appIicalion and nelvorI securily, increasing usabiIily by
using leclniques sucl as roIe-based personaIizalion, providing conlenl managemenl fealures,
and using KMfunclionaIily lo inlegrale unslruclured conlenl sucl as fiIe syslems, dalabase
syslems, and vebsiles.
).&/ 'OOD ENTERPRISE PORTAL SOFTWARE SHOULD SOLVE THE CHALLENGES ARISING OUT OF WEBENABLING
SYSTEMS AND APPLICATIONS
As you can see, a porlaI is a vebsile, no doubl, bul il is mucl more llan jusl llal. Il is
lle compIexily llal surrounds lle porlaI llal maIes il so mucl more inleresling and vorll
sludying. SAI NelWeaver IorlaI is one sucl leclnoIogy, an amazing one llal aims lo soIve
compIex issues and lries lo bring logeller lle differenl SAI Business Suile soIulions. In a
vay, il vas born oul of a need lo provide a common user inlerface for various SAI producls
and lo simpIify access lo end users using singIe sign-on. Tle nexl fev claplers viII unraveI
lle polenliaI of lle SAI NelWeaver IorlaI lo provide you vill a grealer underslanding of
vlal an enlerprise porlaI is and vlal il can do for your organizalion.
IorlaIs come in differenl fIavors, sucl as lorizonlaI and verlicaI porlaIs, empIoyee
porlaIs, and manager porlaIs. IorlaIs can be cIassified inlo differenl calegories based on
lle funclionaIilies lley provide and lle user popuIalions lley serve.
wh, 0o we Need SAP Netwearer Porta|?
Iel us nov discuss some of lle differenlialing fealures of an enlerprise porlaI and vly is il
so imporlanl for an organizalion lo impIemenl il.
Iacreased Prodact|r|t,
Tle SAI NelWeaver IorlaI lries lo resoIve some of lle compIex issues llal an IT organizalion
faces vliIe lrying lo inlegrale ils exisling appIicalions and informalion sources. Irom a pureIy
business slandpoinl, lle SAI NelWeaver IorlaI is abIe lo provide lremendous business vaIue
by providing lle rigll informalion lo lle rigll user al lle rigll lime.
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By providing roIe-based conlenl and by using iViev leclniques, lle SAI NelWeaver
IorlaI ensures llal lle end user sees onIy lle informalion llal le or sle is supposed lo see
and ensures llal lle informalion is in lle appropriale formal. Ior exampIe, lle porlaI maIes
il possibIe for a saIes manager lo IooI al lle saIes performance of ler saIes reps or lle saIes
performance for ler saIes lerrilories. Or a marIeling manager can IooI al lov veII lis
differenl campaigns lave performed and idenlify polenliaI saIes opporlunilies or Ieads. In
lle same vay, cuslomer represenlalives can quicIIy address cuslomer compIainls because
aII lle informalion is Iocaled in one pIace.
).&/ 3!0 .ET7EAVER 0ORTAL INCREASES THE PRODUCTIVITY OF EMPLOYEES AND HELPS IMPROVE THE
EFFICIENCY OF THE DIFFERENT BUSINESS PROCESSES LIKE PROCESSING SALES ORDERS RESPONDING TO CUSTOMER
COMPLAINTS AND SO ON
8as|aess Packages: A Iampstart to Imp|emeatat|oa
One of lle dislinguisling fealures of SAI NelWeaver IorlaI as compared lo oller porlaIs is
lle concepl of BUSINESS PACKAGES. Business pacIages are coIIeclions of iVievs, vlicl are
grouped logeller inlo vorIsels. Tle vorIsels are based on lasIs llal are IiIeIy lo be execuled
by a user in lis or ler day-lo-day job. Tle business pacIages are based on besl praclices and
address llree groups of users: USERS, MANAGERS, and SPECIALISTS.
4)0 "USINESS PACKAGES COME WITH READYMADE CONTENT AND HENCE PROVIDE A JUMPSTART FOR
IMPLEMENTING APPLICATIONS ON THE PORTAL
Tle business pacIage for users consisls of iVievs llal provide inlernaI and exlernaI
nevs, lraveI informalion, informalion on peopIe, and oller seIf services. Tle business
pacIage for managers consisls of vorIsels llal deaI vill peopIe managemenl and budgel
managemenl. Tlis is mainIy addressed lovard leam Ieads, projecl Ieads, and deparlmenl
leads. Ising lle peopIe managemenl funclionaIily, leam Ieads can assess lle performance
of lleir leams. Ising lle budgel managemenl funclionaIily, managers can maIe sure llal
lle cosls are managed properIy. Some exampIes of peopIe managemenl vorIsels are leam
overviev, compensalion pIanning, recruiling, and so on. LxampIes for budgel managemenl
are cosl cenler monilors, budgel aIerls, and queries for lraining and lraveI budgels. Business
pacIages aIso provide aIerl funclionaIily, vlere lle user can receive nolificalions on lle
porlaI vlenever a cuslomer's paymenls are overdue or vlen invenlory IeveIs go beIov a
cerlain IeveI.
Porta| Iechao|og,: 0pea Iadastr, Staadards
Tle leclnoIogicaI pIalform on vlicl lle porlaI is buiIl is based on open induslry veb service
slandards sucl as eXlensibIe MarIup Ianguage (XMI), SimpIe Objecl Access IrolocoI
(SOAI), Web Services Descriplion Ianguage (WSDI), IniversaI Descriplion Discovery and
Inlegralion prolocoI (IDDI), }ava Conneclor Arclileclure, and }ava Aullenlicalion and
Aullorizalion Service (}AAS). Il is a pIalform-independenl soIulion llal can vorI on mosl of
lle dalabase/operaling syslem combinalions.

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Tle facl llal lle porlaI is inslaIIed on lle }ava slacI of lle veb appIicalion server leIps
you lap inlo aII lle polenliaI benefils of }ava. Will every nev version of lle enlerprise porlaI,
il las aIso become so mucl easier lo inslaII due lo lle ligller inlegralion of lle porlaI
soflvare componenls as veII as lle increased soplislicalion and usabiIily of lle SAIinsl
soflvare used lo inslaII SAI soIulions.
Iategrat|oa w|th App||cat|oas
One of lle oller major reasons vly companies impIemenl lle SAI NelWeaver IorlaI is
because il is very effeclive in inlegraling exisling Iegacy and oller bacIend syslems.
).&/ 5SING 3!0gS I6IEW TECHNOLOGY YOU CAN LITERALLY EXTRACT DATA FROM ANY BACKEND SYSTEM
IsuaIIy, over a number of years, companies impIemenl IT soIulions using various
leclnoIogies, vlicl, afler some lime, become a HercuIean lasI lo inlegrale. Wlen deaIing
vill IT soIulions, compIex issues arise due lo muIlipIe vendors, numerous poinl-lo-poinl
inlegralion syslems, communicalion prolocoIs, and proprielary induslry slandards. Ising
SAI's NelWeaver porlaI, soIulions impIemenled using .Nel and IBM WebSplere can be
inlegraled inlo lle SAI NelWeaver porlaI Iandscape. SAI NelWeaver IorlaI aIso provides
drag and reIale funclionaIily llal leIps users laIe a piece of informalion from one
appIicalion and drag and drop il inlo anoller iViev lo relrieve informalion from anoller
appIicalion. Ior exampIe, users can drag lle cuslomer number from a saIes order iViev and
drop il inlo anoller iViev llal felcles cuslomer informalion. Tle saIes order iViev couId be
felcling dala from an SAI R/3 syslem, vliIe lle cuslomer dala couId polenliaIIy come
from an SQI dalabase iViev or a Business Informalion Warelouse (BW)based iViev.
Tle abiIily lo inlegrale vill muIlipIe leclnoIogies and appIicalion componenls from
muIlipIe vendors oflen becomes a major faclor vlen a company decides lo impIemenl a
gIobaI porlaI syslem lo enabIe end-lo-end coIIaboralive business processes.
4)0 3!0 .ET7EAVER 0ORTAL RESULTS IN LOWER TOTAL COST OF OWNERSHIP BECAUSE YOU CAN LEVERAGE THE
EXISTING SKILL SETS AS WELL AS THE )4 INFRASTRUCTURE THAT SUPPORTS THOSE SOLUTIONS
SAP's Netwearer Iechao|og, Stack
SAI NelWeaver is lle buiIding bIocI for aImosl aII SAI appIicalions and is composed of
four Iayers:
- IeopIe inlegralion Iayer
- Informalion inlegralion Iayer
- Irocess inlegralion Iayer
- AppIicalion pIalform
Tle porlaI, aIong vill oller buiIding bIocIs sucl as muIli-clanneI access and coIIaboralion,
formlle peopIe inlegralion Iayer. Tle scope of lle peopIe inlegralion Iayer is lo bring logeller
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aII lle informalion and lle funclions llal an empIoyee needs lo perform lis or ler vorI
very efficienlIy. Tle coIIaboralion managemenl piece of lle porlaI provides coIIaboralion
rooms and reaI-lime looIs sucl as slared e-maiI, discussion llreads, leamcaIendars, and
documenl slores llal enabIe leams lo vorI logeller.
Tle informalion inlegralion Iayer is aboul providing access lo boll slruclured and
unslruclured informalion in lle company. Tle Business Informalion Warelouse, KM,
and Masler Dala Managemenl (MDM) are major buiIding bIocIs of llis Iayer.
In lle process inlegralion Iayer, lle SAI Lxclange Infraslruclure (XI) pIays a major roIe
in enabIing business processes lo run across syslem boundaries in lelerogeneous Iandscapes.
Tle appIicalion pIalform las boll Advanced Business AppIicalion Irogramming (ABAI)
and }ava runlimes and is acluaIIy an exlension of lle BASIS (SAI SyslemAdminislralion)
Iayer vill grealer focus on veb-enabIing appIicalions and services. Il consisls of lle SAI
NelWeaver AppIicalion Server (AS) llal comprises a }ava 2 IIalform, Lnlerprise Ldilion
(}2LL) engine and a dalabase. Il provides supporl for slandards sucl as Hyperlexl Transfer
IrolocoI (HTTI), HTTI over SSI (HTTIS), SimpIe MaiI Transfer IrolocoI (SMTI), SimpIe
Objecl Access IrolocoI (SOAI), Secure SocIels Iayer (SSI), singIe sign-on (SSO), WorId Wide
Web Dislribuled Aulloring and Versioning (WebDAV), X.509, HyperTexl MarIup Ianguage
(HTMI), XMI, Inicode, WireIess MarIup Ianguage (WMI), and so on. Tle SAI NelWeaver
IorlaI, by virlue of being inslaIIed on lop of lle NelWeaver AS, enjoys aII lle benefils llal an
SAI NelWeaver AS provides.
SAP's Netwearer Prodact Strateg,
Tle SAI NelWeaver IorlaI is one of lle buiIding bIocIs in maIing an inlegraled enlerprise a
reaIily. Il leIps lo bring logeller aII lle differenl appIicalions sucl as SAI appIicalions,
cuslomer reIalionslip managemenl (CRM), suppIy clain managemenl (SCM), producl
IifecycIe managemenl (IIM), and so on, various dala sources, and even differenl business
organizalions. Il is a cenlraI parl of SAI's NelWeaver producl slralegy.
S|ag|e Po|at of Access
Today's vorId of e-business requires an increasing need lo provide a singIe poinl of access lo
various business parlners sucl as cuslomers, suppIiers, parlners, and empIoyees. Il acls as an
inlerface nol onIy lo your ovn company's appIicalions, bul aIso lo your business parlners'
appIicalions and llird-parly Inlernel services.
Porta| P|atform: kaat|me ar|roameat
Tle porlaI pIalform is lle main componenl llal aIIovs you lo creale a roIe-based porlaI.
Tle porlaI pIalform is based upon lle porlaI runlime, vlicl is made up of porlaI componenls
and services. Tle porlaI componenls and services logeller form lle deveIopmenl and
runlime environmenl for lle porlaI.
4)0 ! ROLEBASED PORTAL HELPS TO BRING TOGETHER DATA FROM VARIOUS APPLICATIONS AND SERVICES FOR
VARIOUS USER GROUPS USING THE I6IEW TECHNOLOGY

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0o||ahorat|oa P|atform: aah||ag Ieamwork
Silling on lop of KM, lle coIIaboralion funclionaIily of lle porlaI enabIes users lo
communicale vill eacl oller using funclionaIilies sucl as leam rooms, inleraclive onIine
meelings, inslanl messaging, slared e-maiI, discussion llreads, poIIs, and appIicalion
slaring. Ior lle coIIaboralion funclionaIily lo vorI effecliveIy, il is imporlanl llal KM is
impIemenled in lle porlaI.
kaow|edge Naaagemeat: ua|f,|ag uastractared 0oateat
Tle KM pIalform is parl of lle informalion inlegralion Iayer of lle NelWeaver slacI aIong
vill lle Business InleIIigence (BI) and Masler Dala Managemenl (MDM) componenls.
KnovIedge Managemenl deaIs vill unslruclured conlenl and provides conlenl managemenl
funclionaIilies sucl as documenl aulloring and pubIisling, version managemenl, searcl and
navigalion, and cIassificalion.
Tle roIe of KM funclionaIily in lle porlaI is lo manage lle unslruclured conlenl llal
exisls in various reposilories sucl as fiIe syslems, vebsiles, conlenl managemenl syslems,
e-maiI syslems, and so on. Tle porlaI can aIso be used lo manage slruclured conlenl sucl
as dala llal are slored in lransaclionaI syslems, dala varelouse syslems, and oller Iegacy
syslems. Tle funclionaIily llal enabIes anaIysis of slruclured dala is Inovn as "USINESS
)NTELLIGENCE.
Tle KM funclionaIily is composed of lvo major componenls: Conlenl Managemenl and
TRLX. TRLX is lle searcl componenl of lle KM funclionaIily llal enabIes searcling
documenls and cIassifying documenls using laxonomies. Tle Conlenl Managemenl porlion
of KM provides supporl for approvaI-based pubIisling, dislribuling and Iocaling informalion
based on indexing and cIassificalion of documenls. Il is possibIe lo creale subscriplions lo
documenls so as lo gel nolified of clanges as veII as lo provide feedbacI on documenls and
discussions.
8as|aess Iaformat|oa warehoase: ua|f,|ag Stractared 0oateat
Tle Business Informalion Warelouse (BW) is lle oller major piIIar in lle porlaI llal brings
logeller slruclured, bul exlracled and/or processed, informalion. An exampIe of sucl
informalion is lle company's lop llree besl-seIIing producls. Tle BW arclileclure consisls
of dalasource and exlraclion syslems, dala slorage and slaging syslems, as veII as dala
anaIysis and presenlalion syslems.
Porta| Secar|t,
Iel us novlaIe a IooI al lle various securily impIemenlalions possibIe in lle porlaI froman
appIicalion and nelvorI slandpoinl. Tle porlaI aIIovs for inlegraled user managemenl by
enabIing lle Iser Managemenl Lngine (IML) lo slore dala across various reposilories sucl as
lle Iigllveigll Direclory Access IrolocoI (IDAI) and SAI R/3 syslems as veII as dalabases
sucl as lle SQIServer and MaxDB. Il supporls a number of aullenlicalion meclanisms sucl
as cIienl cerlificales, user ID/IW(idenlificalion and passvord), SAI Iogon licIels, basic
aullenlicalion, Windovs-based NTIMaullenlicalion, and leader variabIes, as veII as llird-
parly aullenlicalion. Il enabIes SSOfor SAI as veII as non-SAI appIicalions, llus providing
end users lle abiIily lo gel dala frombacIend syslems villoul lle need lo Iog on every lime
a nevbacIend syslemis accessed.
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4)0 33/ CAN BE USED IN THE PORTAL TO INTEGRATE BOTH 3!0 AND NON3!0 APPLICATIONS
Tle porlaI las a permission-based aullorizalion modeI as veII as concepls sucl as IML
aclions and securily zones lo impIemenl appIicalion securily. Tlis viII aIIovonIy cerlain users
lo adminisler dala and aIIovs dala lo be dispIayed lo end users. DeIegaled user adminislralion
provides onIy cerlain adminislralors lle abiIily lo mainlain user adminislralion for a specific
group of users based upon lle company lo vlicl lley beIong.
4)0 $ELEGATED USER ADMINISTRATION IS USEFUL FOR MANAGING VERY LARGE PORTAL IMPLEMENTATIONS
Tle porlaI arclileclure aIIovs selling up a nelvorI arclileclure llal laIes inlo
consideralion aII lle securily requiremenls for lle Inlernel scenario as veII as lle dala
inlegrily requiremenls vlen deaIing vill enlerprise cIass appIicalions sucl as SAI. Ising
Secure NelvorI Communicalion (SNC), you can encrypl lle sensilive informalion llal fIovs
belveen lle veb server, lle porlaI server, and lle bacIend syslems.
Porta| user Iaterface: 8raad|ag aad ko|e-8ased Persoaa||tat|oa
Irom lle user inlerface poinl of viev, lle porlaI provides a roIe-based user inlerface vill
conlenl dispIayed according lo lle user's roIe. Tle roIe of a user is associaled vill vorIsels
llal are bundIes of pages and iVievs. Tle vorIsels address lle daiIy lasIs llal lle user viII
be required lo carry oul lo compIele lis or ler job.
Tle roIe ensures llal lle user does nol viev conlenl llal le or sle is nol supposed lo
viev. Tle roIe aIso decides lle navigalion slruclure of lle porlaI inlerface. .AVIGATION STRUCTURE
defines lov lle lop-IeveI menu and lle lree-IiIe delaiIed navigalion IinIs on lle Iefl of lle
porlaI user inlerface are organized. Tle navigalion Iayoul enabIes easier navigalion for lle
user and aIIovs accommodaling virluaIIy aII possibIe design scenarios for lle user inlerface.
Tle Navigalion paneI iVievs leIp lle user lo idenlify vlere le is in lle porlaI and vlere le
can navigale lo. Tle porlaI Iayoul can be designed oulside lle porlaI using }ava Server Iages
(}SIs) and llen imporled inlo lle porlaI.
Tle oller inleresling aspecl of lle user inlerface design is lle abiIily for lle adminislralors
lo clange lle IooI and feeI of lle porlaI by clanging lle company Iogo, coIors of lle
foreground and bacIground, fonls, llicIness of lle frames, lle lop-IeveI menus, and oller
parls of lle II. Tle porlaI adminislralor can creale nev porlaI llemes and imporl llem inlo
lle porlaI. Il is aIso possibIe lo clange lle porlaI framevorI page lo meel lle company's
specific branding requiremenls.
4)0 )MPLEMENTING A ROLEBASED PORTAL AND CHANGING THE LOOK AND FEEL USING THEMES CAN ALL BE DONE
WITHOUT ANY SIGNIFICANT DEVELOPMENT EFFORT
Ising lle iViev/page personaIizalion funclionaIily, lle end user can decide vlal
iVievs sle vanls lo see and vlere lle iVievs slouId be pIaced on lle page. Tlus users
lave lle abiIily lo cuslomize vlal conlenl lley vanl lo see and on vlicl page.

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| + r t | . | t r t + l | m j l t m t s t + t i t s | l + s s i s
Porta| 0ere|opmeat ar|roameat
Tle porlaI provides porlaI deveIopers vill lle porlaI deveIopmenl Iil llal leIps llem lo
creale cuslom porlaI appIicalions using leclnoIogies sucl as porlaI componenls, porlaI
services, HTMIBusiness for }ava (HTMIB), }SI DynIage, veb services, }SI, and so on.
IorlaI adminislralors and deveIopers can creale iVievs, pages, Iayouls, roIes, vorIsels, and
oller fealures using lle porlaI conlenl deveIoper sludio, and llus lle ICD serves as lle
deveIopmenl environmenl for lle porlaI.
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You can see llal porlaIs enabIe an organizalion lo focus on slreamIining processes by bringing
logeller appIicalions and lle informalion required lo compIele a lasI. Tlis resuIls in increased
produclivily, beller cuslomer service, and process efficiency.