Schindler Emory

193 West Cobble Creek Drive, Suite 168 Colorado Springs, Colorado, USA Home: 001-123-4567890 Personal: 001-210-9876543 email@example.com

Objective Looking for a position as a professional Customer Service Representative to enhance experience in this field and build strong customer relationship to enhance business sales and profit using all my skills and experiences. Summary of Qualifications I have 7 Years experience in this filed, outstanding communication skills and ability to interpret and solve customer's problems. Computer skills to maintain proper documents and prepare reports. Have worked in market research to find out customer's behaviors, needs, desires and their interests also. Provided guideline to the junior staff and coordinated with different departments to enhance the quality of the business. Used interview and survey methods to analyze the customer's behavior. Advised advertising department to develop new strategies and change the old strategies to attract customers towards company's products. Employment History Best Tech. Inc., Georgia, USA 2005 - Present Customer Service Representative Communicated with customers daily Conveyed information clearly and accurately Assisted customers with inquiries and provided all pertinent information Build rapport and trust quickly with clients and colleagues Researched accounts, answered questions, and worked with new customers Trained both new and existing personnel in company customer service protocol Analyzed problems and anticipated customers' needs Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales Researched requests, checked availability, and, if necessary, recommended alternative products Handled customer inquiries and complaints Export & Exchange Inc, California, USA 2002 - 2005 Customer Service Sales Representative Completed contract forms, prepared change of address records, and issued discontinuance ordered using computer Resolved billing and service complaints and referred grievances to designated departments for investigation Reviewed claims adjustments with dealer, examined parts claimed to be defective and approved and disapproved dealer's claim Computed estimates and actual costs of factors, such as materials, labor and outside contractors, and prepared budgets Completed and maintained reports, such as time, production records and inventories, and tested results

Solved operational problems and provided technical assistance with equipment and process techniques

Education University of Management Sciences, Colorado, USA Bachelor Degree in Business Administration, Major in Customer Service Administration, 2002

Skills Needs Assessment Customer Relations Customer Retention Group Event Planning Facilitation Filing Regulator Reporting & Communications Problem Solving Skills Research Skills Outstanding Marketing

References Available upon request