Professional Documents
Culture Documents
ISO/TR 10013:2001 Guidelines for quality management system documentation ISO 10015:1999 Quality management. Guidelines for training ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
ISO 9000 Principle stages in the development of series ISO 9000 and allied standards for Quality Management Systems
1987: ISO 9000 Quality Management Systems, First series (ISO) 1994: ISO 9000 Quality Management Systems, Second series
ISO 9000, ISO 9001, ISO 9002, ISO 9003
2005: ISO/IEC 27001 Information security management systems requirements 2005: ISO 22000 Food Safety Management System.
Requirements for any organization in the food chain
2008: ISO 9001:2008 Quality Management Systems, Fourth series (ISO) 2009: ISO 9004:2009 Managing for the sustained success of an organization.
A quality management approach. Fourth series (ISO) 3
1. CUSTOMER FOCUS
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
2. LEADERSHIP
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
3. INVOLVEMENT OF PEOPLE
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
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4. PROCESS APPROACH A desired result is achieved more efficiently when activities and related resources are managed as a process.
6. CONTINUAL IMPROVEMENT
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
ISO 9000:2005
MODEL of a PROCESS-BASED QUALITY MANAGEMENT SYSTEM (QMS)
QUALITY PLANNING - part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfil the quality objectives.
QUALITY CONTROL - part of quality management focused on fulfilling quality requirements.
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ISO 9000:2005
MANAGEMENT SYSTEM - system to establish policy and objectives and to achieve those objectives.
QUALITY MANAGEMENT SYSTEM (QMS) - management system to direct and control an organization with regard to quality.
QUALITY POLICY - overall intentions and direction of an organization related to quality as formally expressed by top management. QUALITY OBJECTIVE (goal) - something sought, or aimed for, related to quality. These objectives are generally based on the organization's quality policy. They are generally specified for relevant functions and levels in the organization. They should be quantitative for basic levels.
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INFRASTRUCTURE - organization system of facilities, equipment and services needed for the operation of an organization.
WORK ENVIRONMENT - set of conditions under which work is performed. environmental factors: temperature, ergonomics and atmospheric composition
social, psychological factors
CUSTOMER - organization or person that RECEIVES a product. Consumer, client, end-user, retailer, beneficiary and purchaser SUPPLIER - organization or person that PROVIDES a product. Producer, distributor, retailer of a product, or provider of a service or information.
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ISO 9000:2005
PROJECT - unique process, consisting of a set of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective conforming to specific requirements, including the constraints of time, cost and resources.
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ISO 9000:2005
VALIDATION - confirmation, through the provision of objective evidence, that the REQUIREMENTS FOR A SPECIFIC INTENDED USE OR APPLICATION have been fulfilled.
REVIEW - activity undertaken to determine the suitability, adequacy and effectiveness of the subject matter to achieve established objectives. Examples: Management review, review of customer requirements and nonconformity review.
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ISO 9000:2005
QUALITY CHARACTERISTIC - inherent characteristic of a product, process or system related to a requirement. DEPENDABILITY (reliability) - collective term used to describe the availability performance and its influencing factors (reliability performance, maintainability performance and maintenance support performance)
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DOCUMENT - information and its supporting medium. The medium can be paper, magnetic, electronic or optical disc, photograph etc
DOCUMENTATION - A set of documents such as specifications and records. SPECIFICATION - document stating requirements.
EXTERNAL AUDITS (second-party) are conducted by parties having an interest in the organization, such as CUSTOMERS, or by other persons on their behalf.
EXTERNAL AUDITS (third-party) are conducted by EXTERNAL, INDEPENDENT AUDITING ORGANIZATIONS, such as those providing certification/registration of conformity to ISO 9001 or ISO 14001.
AUDITOR - person with the demonstrated personal attributes and competence to conduct an audit.
TECHNICAL EXPERT a person who provides specific knowledge or expertise to the audit team. AUDIT TEAM - one or more auditors conducting an audit, supported if needed by technical experts.
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AUDIT FINDINGS - RESULTS OF THE EVALUATION of the collected audit evidence against audit criteria.
AUDIT CONCLUSION - OUTCOME of an audit provided by the audit team after consideration of the audit objectives and all audit findings.
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ISO 9000:2005