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>>> Selection & >>> Training
1. Interviews 2. References and Biographical Daga 3. Cognitive Ability Tests 4. Work Samples
Interviews
The HR staff keeps the interview structured, standardized, and focused on accomplishing a specific number of goals.
They plan to come out of each interview with quantitative ratings on a small number of dimensions that are observable They ask questions dealing with specific situations that are likely to arise on the job
Verbal Comprehension: They check on the candidates capacity to understand and use written and spoken language Quantitative Ability: They check the speed and accuracy with which the candidate can solve arithmetic problems of all kinds Reasoning: They check the candidates capacity to invent solutions to many adverse problems
Work Samples
Work-sample tests and job-performance tests simulate the job in miniaturized form. HR management checks the behavioral consistency between the requirements of the job and the requirements of the test.
TRAINING
TRAINING ETHODS
Warid Telecom uses the following training methods: Presentation Techniques: These involve traditional :: classroom instruction :: distance learning and :: audiovisual techniques
Classroom Instruction: The trainer lectures a group. In many cases the lecture is supplemented with question-and-answer periods, discussions and case studies. Distance Leaning: It will be used by the Head Office and Branch offices to provide information about new services, policies or procedures as well as skills training and expert lectures.
Audiovisual Techniques: This is a common method use by Warid Telecom that involves overheads, slides and video. Video is the more popular instructional method. It is being used by the organization for improving communication skills, interviewing skills and customer service skills
:: Upgrading the skills of experienced employees when new technology is introduced :: Cross-training employees within a department or work unit
Simulations
A training method that represents a real-life situation, with trainees decisions resulting in outcomes that mirror what would happen if the trainee were on the job. They allow trainees to see the impact of their decisions in an artificial, risk-free environment and use simulations to teach management, interpersonal as well as technical skills.
Interactive Video
Instruction is provided one-on-one to trainees via a monitor connected to a keyboard. Trainees use the keyboard or touch the monitor to interact with the program. This is used to teach technical procedures and interpersonal skills.
Understand the dynamics of interpersonal relationships, and get to know their own strengths and weaknesses and those of their co-workers.
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