5. In face-to-face communication, you blend verbal and non-verbal messages to best convey your meanings.

Explain and elaborate three channels of non-verbal messages and three ways these non-verbal messages interact with verbal messages.

-Lee Mee Kiew, Tan Siew Tien, Ting Fang Kai, George Ting Ming

Types of Nonverbal Message

O Facial Expression
O Body Gesture O Eye Contact

Facial Expression
O Facial expressions are an important channel of

non-verbal communication.
O Facial expression is an expression implies a

revelation about the characteristics of a person, a message about something internal to the expresser.

O In the context of the face and non-verbal

communication, expression usually implies a change of a visual pattern over time, but as a static painting can express a mood or capture of sentiment, so too the face can express relatively static characteristics. O It identity, attractiveness, and emotion play a big role in facial expression. O The facial expression involves some of the smallest body movement, but its impact in the classroom maybe rather than any other body language.

Body Gesture
O Gestures include movements of the hand, face

or other part of the body. O Postures as well as gestures are used to indicate attitudes, status, affective mood, approval, deception, warmth and other variables related to classroom interaction. O Movements and gestures by the hands, arms, legs, and other parts of the body and face are the most pervasive types of non-verbal messages and the most difficult to control.

O Humans express attitudes towards themselves

and vividly through body motions and pasture. O People communicate by the way walk, stand and sit. O Body posture and movement are frequently indicators of self-confidence, energy, fatigue, or status. In the classroom, students keen to receive body message of enthusiasm or boredom about the subject matter being taught can sense confidence of frustration of the unconscious behaviours of teachers.

O Cognitively, gestures operate to clarify,

contradict, or replace verbal messages. O Gestures also serve an important function with regard to regulate the flow of conversation.

Eye Contact
O Eye contact is a meeting of eyes between two

individuals. O The most reliable features of the face, the eye, provide a constant channel of communication. O There can be shifty and evasive; convey hate, fear, guilt, weak; or express confidences, love, and support.

O It referred to as mirrors of the soul, the eye

serves as the major decision factor in interpreting the spoken words. O Eye also can accurately indicate a positive or a negative relationship. O The researchers show that speaker who look at an audience is perceived as much more (1) flavorable (2) confident (3) credible (4) qualified (5) honest and less (1) formal (2) nervous, then the person delivering the identical message while avoiding the eye contact. O Eye contact is often used to control an interpersonal interaction.

Interaction between verbal and non-verbal message

O For example: delivering a lecture, a teacher

should use students expressions to determine whether or not to slow down, speak out, or in some other ways modify his presentations. O Similarly, a smile can be useful too in reinforcing desired students behavior. O Smile and grimace can therefore still be very effectively used in the classroom.

O If a student is talking in class, single nods of

the head from the teacher will likely cause that student to continue and perhaps elaborate.
O For example, teachers often use eye contact in

the classroom to decide who is prepared to answer a question, or who was completed a homework/assignment.

O For example, students who are constantly

looking at the wall clock rather than watching and listening to the teacher maybe indicating the needs for a break, the darkness of the content, or a lack of teacher motivation and preparation. In any case, observation of eye behavior can used in evaluating in teacher and students performances.