Professional Documents
Culture Documents
Krina S.
Definition
Communication is the process of exchanging facts , ideas , opinions ,or emotions by two or more person
Elevator Test
The process of communication involves exchanging facts , ideas , opinions or emotions between two or more person Feedback is communication an essential aspect of
The main purpose of communication is to inform , or to bring round to a certain point of view , or to elicit action
Objectives of Communication
Information
External Communication
Internal Information
Competitive information
Sources Of Information
Old Files
Observation
Library Research Chambers of Commerce
recent
Advice
Advice involves personal opinions. It is likely to be subjective Importance of Advice
Effective Advice
is both Man-oriented and workoriented Does not make worker feel inferior Is given in the workers interest Promotes understanding Can become a two way channel of communication
Counseling
Counseling is impersonal and professional
Order
Order is a directive to a subordinate to do something in a particular way Orders move downwards Orders may be
1. Written or oral
2.General or specific 3. Procedural or operational 4. Mandatory or discretionary
Order should be
Clear and complete Capable of being executed
Instruction
Instruction guidance is order with
All instructions are orders , but all orders can not be instructions.
suggestion
Suggestions are welcome , for it is not obligatory to accept them Suggestions can be voluntary and anonymous; submitted through suggestion boxes Employees should be encouraged to give suggestions.
Persuasion
Persuasion is an effort to influence the attitudes, feelings, or belief of others , or to influence actions based on those attitudes, feelings of beliefs.
You are not rigid and prepared to meet half way You can look at the situation from the other persons angle also.
Art of persuasion
Analyzing the situation Preparing the receiver Delivering the message Prompting action
Education
Education is a very conscious process of communication Purpose of education is to widen knowledge as well as to improve skills. It is carried on at three levels 1. Management Level 2. at the level of employees
Warning
Warning can be general or specific
Raising Morale
Morale is the sum of several qualities like courage , fortitude, resolution and confidence 1. 2. 3. 4. Factors conducive to the creation of high morale Every worker gets work matched suited to his physical and intellectual caliber Superiors attitude should be constructive Promotional avenues are available to the workers Genuine grievances of the workers are promptly removed
Motivation
Motivation can be achieved through
Monetary incentives
Making the workers participate in decision making Process
Elevator test
Information
Advice
Order Suggestion
Persuasion
Education Warning
Raising Morale
Motivation
Warning
Warning can be general or specific
Raising Morale
Morale is the sum of several qualities like courage , fortitude, resolution and confidence Factors conducive to the creation of high morale 1. Every worker gets work matched suited to his physical and intellectual caliber 2. Superiors attitude should be constructive 3. Promotional avenues are available to the workers
Motivation
Motivation can be achieved through
Monetary incentives
Making the workers participate in decision making Process
Process Of Communication
Stimuli
Sender-Encoder _______________ (experiences, attitudes, skills) Perception Idea encoding Symbol Decisions Sending Mechanism
Receiver-Decoder _______________ (experiences, attitudes, skills) Receptor Mechanism Perception Decoding Idea interpretation
Principles of communication
Clarity
Clarity of thought comes from a careful consideration of the objective , content and medium of communication.
completeness
For completeness see
Conciseness
For conciseness
Consideration
Consideration implies respect for the readers point of view For consideration, Adopt the you-attitude in your message
Courtesy
Courtesy begets courtesy , so make your message courteous Answer/acknowledge the letter promptly Do not use ant irritating expression Apologies sincerely for any omission
Correctness
Correctness implies
Barriers to communication
Miscommunication originates at three leves
1.transmitter
2. Medium 3.Reciever Anything that obstructs free flow of communication is called noise or a barrier to communication
Barriers to communication
Each communication must be transmitted through an appropriate medium. An unsuitable medium is one of the biggest barrier to communication.