Professional Documents
Culture Documents
Competency
A Competency is an
underlying characteristic of a person which enables him /her to deliver superior performance in a given job, role or a situation.
or functional shift Employee training need identification Employee performance diagnostics Employee self development initiatives.
Expected outcomes
Uncover the gap of required
and actual competency needed for strategic goals. Right match of job and people. Improved Customer experience. Succession planning. Optimum utilization of training programs.
knowledge and motivations that we believe are necessary to produce critical results in official items Reconciliation team.
Job Analysis Competency based job description Identifying min required level of competencies Assessment Development Plan
Step 2
Step 3
Step 4
Step 5
functions. Reconciling 1
2 3 4 5
Processing
Reconciling
Technical skills Eye for detail Qualification policy knowledge
Processing
Technical skills
Customer Support
Communication Customer orientation Knowledge of process
Escheatment - updation
Eye for detail
Step 4 : Assessment
Familiarity of American names Customer orientation Communication skills
13 14 11 15 10 16 20 15 20 18
17
Tolorence to Nonconformities
Stress tolerance Networking ability Analytical and problem solving Reconciliation Policy knowledge Eye for detail professional qualification Technical skills
0 5
10
15
20
Action plan
Refresher process training
Control plan - To recruit only graduates with commerce background Control PlanTo have a check list in place for all the major reconciliation fields Refresher process training
Conclusion
As a conclusion we can say that ,it is
through the competencies of its employees executives, managers, and individual contributors -- that an organization executes its strategy and achieves results that are crucial to its success.
1 Technical skills 2 professional qualification 3 Eye for detail 4 Reconciliation Policy knowledge 5 Analytical and problem solving 6 Networking ability 7 Stress tolerance 8 Tolorence to Nonconformities 9 Communication skills 10 Customer orientation 11 Familiarity of american names Appriaser Appriasal date Appriasal objective Remarks : new appointment Promotion Development Diagnostic
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