PT Link Net DataComm Services 2013

Company Profile

PT Link Net is a subsidiary company of First Media Group (PT First Media Tbk) the largest Multimedia operator in Indonesia engaged in the operation of a fiber network and broadband communication system. Link Net is the leading distribution of broadband Internet (Broadband Internet), cable TV (CATV) and high-speed data communications in Indonesia. Link Net is the dominant cable operator with more than 70% market share of total CATV subscribers (corresponding to about 28% market share of total pay-TV subscribers) and more than 45% market share of cable modem broadband internet subscriber (corresponding to about 15% market share of total broadband internet subscribers) in the country.

PT Link Net

Triple Play Connectivity

FastNet

HomeCable

DataComm

Link Net provide Triple Play connectivity provider with a full suite of digital broadband based product offerings, comprise of :
1. Always on, unlimited high speed internet access services (under the brand Fast Net). 2. Digital cable TV (under the brand Home cable). 3. High speed, high capacity data communication solution for business and commercial application (under the brand DataComm) - that capitalize on Link Nets advanced network and broadband capabilities.

PT Link Net

DataComm Services

PT Link Net

DataComm

Link Nets extensive Metro Ethernet network in and around the Greater Metropolitan Jakarta Area, traversing all major central business districts, has made Link Net the leading provider of total communication solutions for highspeed data transfer and intranet applications for corporations throughout the area, supported by approximately 3,800 kilometers of fiber optic cable. This services is also supported by the latest intelligent network technology known as Multiprotocol Label Switching (MPLS) that is able to deliver a broad range of service with guaranteed quality over each fiber optic leased lined. These services range from Disaster Recovery Centre, Storage Area Network Services, Peering Services, Inter-Branch Connection Services, Video Streaming and many more. Through DataComm, Link Net is a partner for that link business to business, business to customer, business to academia, business to government and vica-versa.

Link Net DataComm Network serve a total 400 Corporate Subscriber through 710 links in the greater Metropolitan Jakarta area. With this advance Network, Link Net has been trusted as the sole service provider of the Jakarta Automated Remote Trading (JATS-RT) for Indonesia Stock Exchange and the Exchange Member.

PT Link Net

Network Advantage

Link Net owns and operates a a technologically-advanced two-way 870 Mhz Hybrid-Coaxial (HFC) cable network in Jakarta, Bali and Surabaya. The architecture and reach of Link Nets network infrastructure positions it to play a leading role in the delivery of broadband services in major metropolitan Jakarta. PT Link Net main business operations consist primarily of delivering Broadband Internet accesses with high speed data services to subscribers and CATV programming through this network.

PT Link Net

Video Headend & IP Core Internet

Head End 3 Hubs 6 Homes Passed 506,137 Coaxial Cable 4,877 km Fiber Optic Cable 3,996 km

TV Contents

PT Link Net

PT Link Net currently is one of the Biggest ISP in Indonesia 17 Giga bits per second (Gbps) bandwidth capacity from 2 prominent upstream providers to the 1st Tier ISP. The network system is designed to handle the Internet bandwidth capacity up to 40 Gbps and over 500,000 subscribers of cable modem and corporate customer it operates 24 hours with high network reliability.a
PT Link Net

Link Net Internet service using BGP Routing through the Global Internet with Best-Path route and shortest path techniques. Link Net offer not only bandwidth capacity but also best experience internet service. We are continuing evaluate out Internet service experience day to day.

Link Net Network. Multiple Up Stream Providers (Indosat and Matrix Cable System) to access 1st Tier ISP with 17 Gbps full local loop protection. Massive connection (10 Gbps ) OpenIXP (Indonesia Internet Exchange / IIX) with local loop protection. Provide End-to-end Fiber Optic Transmission to the customer. Link Net Network Routing. Use BGP Routing Protocol for Internet Connection. User flexibility to implement static or dynamic routing (OSPF) protocol. Use the next-generation intelligent network which is known as MPLS (Multiprotocol Label Switching) that deliver a wide variety of advanced value added services over a single infrastructure. Link Net Core Network. Use MPLS QoS Network to deliver End to End Quality of Service on IP Backbone. Use MPLS Traffic Engineering (TE) to have Network High Availability and Traffic Capacity. Use most advanced network equipment from Cisco Network and design by Cisco Advanced Service.

PT Link Net

Bandwidth Utilization
International Traffic from upstrem providers

Local Bandwidth (Open IXP)

PT Link Net

DataComm Services Package

High Dedicated Internet Access : Total 10 Mbps High speed Dedicated Internet Access (HDIPA) with 1:1 ratio, Symmetrical Upstream / Downstream. 1. Up to 10 Mbps Open IXP (Indonesia local Internet Exchange / IIX) to each location. 2. Dedicated fiber optic leased line connection 10 Mbps (Fast Ethernet). 3. Fiber Optic converter to RJ-45 port. 4. Bandwidth Utilization report (MRTG Provided). 5. Free 8 Static IP Address or by request with no additional charge. 6. Customer will be able to have benefit of bandwidth-ondemand feature. Leased Line Services :

Starting from 10 Mbps up to Gigabits leased line connection between two sites or more, with 1:1 ratio, Symmetrical Upstream / Downstream. 1. Dedicated fiber optic leased line connection with Metro Ethernet Protocol 2. Fiber Optic converter to RJ-45 port. 3. Bandwidth Utilization report (MRTG provided). 4. Customer will be able to have benefit of bandwidth-on-demand feature.

PT Link Net

Pricing

Pricing Package
DESCRIPTION Installation Fee (One time) 1 Mbps 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 7 Mbps 8 Mbps 9 Mbps 10 Mbps 10 Mbps 10 Mbps 10 Mbps 10 Mbps 10 Mbps 20 Mbps 20 Mbps 30 Mbps 30 Mbps 100 Mbps International Bandwidth Local Bandwidth Monthly Fee Amount (IDR) 5.000.000 5.000.000 8.000.000 10.000.000 11.000.000 14.000.000 16.000.000 18.000.000 20.000.000 21.000.000 22.000.000

PT Link Net

Leased Line Services

Starting from 10Mbps up to Gigabits leased line connection between two sites or more, with 1:1 ratio, Symmetrical Upstream / Downstream. Dedicated fiber optic leased line connection with Metro Ethernet Protocol Fiber Optic converter to RJ-45 port. Bandwidth Utilization report (MRTG provided). Customer will be able to have benefit of bandwidth-on-demand feature.

PT Link Net

Pricing Pricing

Pricing Package

DESCRIPTION

Port

Local Bandwidth

Monthly Fee Amount (IDR)

Installation Fee (One time)

5.000.000

Dedicated

10 Mbps

8.000.000

Dedicated

100 Mbps

30.000.000

Dedicated

1 Gbps

100.000.000

Dedicated

Other Solution

Please Call

PT Link Net

Financial

Client List
Bursa Efek Jakarta BII PT. Orix Indonesia Tri Megah Securitas Reliance BNI Securitas Capital
Diskominfomas BPK Departemen Perindustrian Badan Intelejen Negara Kantor Walikota Jakarta ( Utara, Selatan, Barat, dan Pusat ) Perum Perumnas PT. Antam Tbk Jakarta International School ( JIS ) Universitas Pelita Harapan Universitas Mercu Buana Sekolah Pelita Harapan Universitas Kristen Krida Wacana Inti College Univ. Budi Luhur Univ. Yarsi Global International School Sekolah Pembangunan Jaya AIS International Scholl LASALLE Colloage Lyche International School

Goverment School Hotel Multi Nasional Other Unilever WPP LIFUNG ALLIANS KASKUS PT. Media Televisi Indonesia Jw Marriot Jakarta Ritz Carlton Jakarta Mayflower Jakarta The Ascott Aryaduta Karawaci The Sultan Hotel Hotel Grand Cempaka Hotel Mulia Senayan Hotel Glodok Mangga Dua Hotel Lumire Hotel All Season Hotel Oria Wahid Hasyim Hotel D Prima

PT Link Net

Service Level Agreement

Standard Monthly SLA applied 99,5 %
Service Availability (%) = {100 - (Total Unavailable Time in minutes in a month) x 100} (Number of days in a month x 24 x 60)

Service Availability Level : 99,5% Penalty / Minute (Y) : monthly subscription fee / (30Days*24Hours*60Minutes) Actual Performance Level : X% (if less than 99,5%) Downtime (in minutes) : (99,5 X)% * (30Days*24Hours*60Minutes) Restitutions (in Rupiah) : Downtime * Y

PT Link Net

Support & Maintenance

SUPPORT AND MAINTENANCE 1. 7 x 24 hour network operation center (NOC). 2.7 x 24 hour technical support team and fiber optic network maintenance and support team. 3.Maintenance Notification will be inform to customer 7 days before. 4.Provide Bandwidth Monitoring. 5.Standard Operation Procedure for complain handling as follows : Response time : Maximum 1 hour for any network disruption Resolution time : Internet Problem and hardware failure maximum 4 hours Fiber Optic Cable failure maximum 6 hours.

PT Link Net

NOC (Network Operation Center) Room

PT Link Net

Escalation Chart
Level 1st (FIRST)
Description Corporate Help desk Corporate Client Support +6221-5278811 ext 2485 and 2490 +6221-8179905212 (24/7) Corporate.helpdesk@linknet.co.id

Level 2nd (SECOND) after 2 Hours

Technical Support & Engineering Corporate Data Maintenance +62 21 - 5278811 ext 2486, 2487 and 2490 +62 818693957 (24/7) Corporate.helpdesk@linknet.co.id

Unit

Contact

E-Mail

Virna.astriyani@linknet.co.id Virna.demplon@gmail.com

Virna.astriyani@linknet.co.id Virna.demplon@gmail.com

Level 3rd (THIRD) AFTER 3 Hours

Description Operational Managerial Support Operation Support +62 21 5278811 ext 2501

Level 4th (FOURTH) AFTER 4 Hours

Director Level

Unit

Technical Director +62 21 5278811 ext 3106 and 2106

Contact

PT Link Net

Terms & Condition

TERMS AND CONDITIONS 1. All prices are subject applicable taxes (VAT 10%). 2. Entry / permit to the building, grounding, electricity and UPS are Customer responsibilities. 3. User Interface : RJ-45 Port. 4. Delivery time : 45 days after the Purchase Order (PO) and payment is received and all permits are acquired. 5. Minimum contract period 24 months. 6. This quotation is valid for 1 month.

PT Link Net

Contact Person

For further enquiry Please contact : Virna Astriyani Account Manager Corporate Sales Division Direct Sales Dept PT Link Net Address : Gd. Berita Satu Plaza 5th Fl. Suite 501 Jl. Jend. Gatot Subroto Kav. 35-36 Jakarta 12950, Indonesia. : www.linknet.co.id : +62 21 - 527-88-11 Ext 2555 : +62 21 527-88-33 : +62 857-143-11-398 / 0816: virna.astriyani@linknet.co.id : virna.demplon@gmail.com

Website Office Phone Fax Phone Cell Phone 1489167 E-mail

PT Link Net