The CPA 1986 was enacted for better protection of the interest of consumers.

The provision of act came into force with effect from 15-04-87. The act was passed in Lok Sabha on 9th December , 1986 and Rajya Sabha On 10th December 1986. It was assented by president of India on 24th December 1986 and was published in Gazette of India on 26th December 1986.

1.It covers all the sections whether private, public and cooperative. 2. It protects the following rights of consumers:

Right to be protected against the marketing of goods and services which are hazardous to life and property. Right to be informed about quality, quantity, purity, standard and price of good. Right to be assured whenever possible, access to variety of goods and services at competitive prices. Right to seek redressal against unfair trade practice. Right to consumer education.

3. The act also envisages establishment of consumer protection councils at central, state and district level whose main objectives are to promote and protect the rights of consumers. 4. The provisions of this act are in addition to and not in derogation of provision of any other law.

On arriving at a funding of defect in the goods according to section 14 CPA, the consumer forum may direct one or more of the following:1. To remove the defect. 2. To replace the goods with new goods of similar description which shall be free from any defect. 3. To pay such amount as compensation for the loss or injury suffered by consumer.

4. To discontinue the unfair trade practice or not to repeat the same. 5. To cease and desist manufacture of hazardous goods. 6. To issue corrective advertisement for neutralizing the effect of misleading advertisement. 7. Not to offer the hazardous goods for sale. 8. To withdraw the hazardous goods from being offered for sale. 9. To provide adequate cost to complaintment.

IN 1973, the American Hospital Association adopted patients bill of rights as National Policy statement and distributed it to its members in health care organization. These rights are:1. Right to considerate and respectful care. 2. Right to information on diagnosis, treatment and medicines. 3. Right to obtain all relevant information about professionals involved in his care.

4. Right to expect that all the communications and records pertaining to his case be treated as confidential. 5. Right to every consideration of his/her privacy concerning his/her medical programme. 6. Right to expect prompt treatment in an emergency. 7.Right to refuse to participate in human experimentation, research project effecting his treatment or care.

8. Right to get copies of medical records.

9. Right to know what hospital rules and regulations apply to him as a patient and the facilities obtainable to him.

10. Right to get details of bill.

11. Right to seek second opinion about his disease or treatment. 12. Right to expect reasonable continuity of care.