AWARENESS ON ISO/TS 16949

Training By Kishor Bhatia

TITLE
Quality Management System Particular requirements for the application of ISO 9001: 2000 for automotive production and relevant service part organization.

GOAL
Development of a Quality Management Systems that provides for Continual Improvement, emphasizing defect prevention and reduction of variation and waste in the supply chain

SCOPE - 1
To demonstrate organizations ability to consistently provide product that meets customer and applicable regulatory requirements.

SCOPE - 2
To enhance customer satisfaction through effective application of the system including processes for Continual Improvement of the system and the assurance of conformity to customer and applicable regulatory requirements

SCOPE - 3
This T S in conjunction with ISO9000 : 2000 defines QMS requirements for design / development , production and when relevant , installation and servicing of automotive related products

APPLICABILITY
Applicable to organization sites where customer specified parts are manufactured. Where any requirements of this standard that can not be applied due to the nature of an organization and its product , can be considered for exclusion

ORGANIZATION FOCUS
Adoption of a Quality Management Systems should be a strategic decision pf the organization. The design and implementation of the QMS is influenced by policy, objectives, products, processes , size and structure of the organization

SAMPLE OBJECTIVES
Continual Improvement in productivity and quality Continuous reduction in rejection and rework Continuous reduction in downtime and maintenance costs Optimization of inventory levels Meeting of objectives through continuous monitoring

PROCESS APPROACH
Identification of business processes of the organization. Establishing sequence and interation amongst these processes Use of Plan-Do-Check-Act (PDCA) technique for planning and execution of these processes Ensuring effectiveness and efficiency of the processes

THE PDCA TECHNIQUE

At strategic , process and activity level Plan all activities of the process identifying :Inputs, outputs, competence & resources requirement , activities & their sequence , control, parameters and their measurements, opportunities for improvement. . Do provision of competence & resources, execution of process as planned . Check monitoring & measurement, collection & analysis of data, identification of actions needed to achieve planned results. . Act implemented actions to achieve planned results TS and improve

4.1 QUALITY MANAGEMENT SYSEMS

Establish, document, implement & maintain a QMS and continually improve its effectiveness as per the standard. Identify business processes Determine sequence & interaction Criteria & methods to ensure effective operation & control of the processes Provide information & resources for operation and monitoring of processes

4.1 QUALITY MANAGEMENT SYSEMS

Monitoring, measurement and anylysis of the processes Implement actions necessary to achieve planned results and Continual improvement of these processes Ensure control of out-sourced processes

4.2 QMS DOCUMENTATION REQMTS

Quality policy & objectives Quality manual containing Scope of QMS; exclusions and their justification Reference to documented QMS & other operating procedures Sequence and interaction between the processes of QMS Other documents needed for effective planning, operation & control of its processes

5. MANAGEMENT RESPONSIBILITY

5.1 Management Commitment

5.1.1 Process efficiency

5.2 Customer focus 5.3 Quality Policy 5.4 Planning

5.4.1 Quality objectives
5.4.1.1 Quality objectives Supplemental

5.4.2 Quality Management System planning

5. MANAGEMENT RESPONSIBILITY
5.5 Responsibility, authority & communication 5.5.1 Responsibility & authority 5.5.2 management representative 5.5.3 Internal communication 5.6 Management Review 5.6.1 General 5.6.2 Review input 5.6.3 Review output

6. RESOURCE MANAGEMENT
6.1 Provision of resources 6.2 Human resources 6.3 Infrastructure 6.4 Work Environment

7. PRODUCT REALISATION
7.1 PLANNING OF product realisation 7.2 Customer related processes 7.3 Design & development 7.4 Purchasing 7.5 Product & service provision 7.6 Control of monitoring & measuring devices

MEASUREMENT,ANALYSIS & IMPROVEMENT

8.1 General 8.2 Monitoring & measurement 8.2.1 Customer satisfaction 8.2.2 Internal Audit 8.3 Control of nonconfirming product 8.4 Analysis of data 8.5 Improvement

THANK YOU