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Integrated Business Ecosystem

CIGNEX Datamatics UXP Solution


Using

Agenda
User eXperience Platforms (UXP)
Evolution of UXP Integrated Business Ecosystem (IBE) using Liferay
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IBE-UXP Success Stories

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UXP - User Experience Platform


Evolution

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Evolution of Portals
Generation 5 Generation 6 Generation 4 Generation 3 Generation 1 Generation 2
Content and Basic Portal Capabilities Application Integration Process integration and basic Web Service Support Portal Federation, Portlet standards and Composite applications SOA, User experience management Web Oriented architecture, Web 2.0 capabilities

(1998-2000)

(2000-mid 2002)

(mid 2002 2003)

(2004 mid 2005)

(mid 2005 2008)

(2008 2010)

Source: Gartner, March 2011


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What is UXP
An integrated set of technologies delivering a highly user centric interface

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UXP The Concept

Content Mobile

Collaboration

Context Analytics

Portals

Search

UXP
E-Commerce

Mashups

APIs Social

RIA

UX design & Mgmt

Source: Gartner, March 2011


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Generation 7 User eXperience Platform


Deliver User Experience in context
Right functionality at the right place & time
Deliver content within context

Improve Partner & customer experience Improve Employee Productivity

Platform Friendly

Contextual

Portal-less Portals
Rich Integrated Architecture Social Networking Mash-up
Social & Rich Experience Real Time

Analyze & Optimize


Constantly measure user satisfaction & improve

Analytics

Portal Ubiquity and Portal Unbound


Portals act as virtual point of presence accessible through any interface/system/device/application

Source: Gartner, March 2011


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Portal Ecosystem Vs UXP


Traditional Portal
User Experience is an afterthought Heaps of Functionality Lack of usability

Portals on UX Platform
User Experience is prime Pre-integrated suite that installs mostly off-the-shelf UX design & management features are coupled with usability centered designs and usability testing

User Experience Platforms are Consumer/User Driven IT


Source: Gartner, March 2011
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Portal mapping for UXP Offerings


Core Capabilities expected from a UXP Portal
Features Nature of Portal
Customers Employees (Corp intranet) Citizen (Govt.) Supplier
Collaboration Context Architec ture Portal Frame work WCM, ECM/ DM Collaboration Social Computing Search
Analytics

Mobile

Integration Capabilities

ECommerce

Community Business Application

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Integrated Business Ecosystem (IBE) using Liferay


CIGNEX Datamatics UXP Solution

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Integrated Business Ecosystem (IBE)


Stake Holders BI CRM Business Portals

Employees
E-commerce

Clients
Partners

Learning Management ERP

COTS/Legacy Applications

Suppliers
Government

ECM

Bank

CIGNEX Datamatics UXP Solution


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Liferay Portal: IBE - UXP Platform


Use of Open standards , Web services and integration tools
Integration with
Big Data Alfresco (ECM) Salesforce (CRM) SAP (ERP) Documentum (ECM) Microsoft Office JasperSoft Magnolia Terracotta (scalability) Intalio (BPM) Mule (ESB) Pentaho (BI) Magento(e-commerce) ICE Faces (dynamic UI) OpenX integration Moodle(E-learning) SugarCRM (CRM) SSO for SharePoint
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Flexible Architecture & Lean Platform


Availability of standard tools and messaging architecture SOA architecture

Connectivity built into core


Business logic built into Application layer and API

Single database with modern data management tools Support internal and through partners An Impressive Product Roadmap
Very approachable to collaborate on Product Roadmap
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Liferay - Integration & Deployment Options


e-learning Applications Targeted Vertical Applications Reporting, Workflow, XForms Lotus Notes Integration Performance Monitoring Applications Collaborative Suites CRM Applications Shared Workplace

Knowledge Management

Enterprise Social Networks

ESB/ WebService/ REST Integration

Legacy Apps
Proprietary SW .NET Systems
CMS Repositories

Liferay Plug-in Repository


Google Web Toolkit, Ruby, Php integration

ERP Applications Consumer Web

Content Management | Portal Framework | Collaboration

Universal Enterprise Web Application Platform


Servers 16 Apps included

apps

SOA

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Databases including

Web 2.0

Linux

Mac

Windows
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IBE UXP Architecture(s) deployed


CRM
Salesforce.com Platform
SAP JCO

ERP
SAP System

E-Commerce

SAP Netweaver PI

Omniture Webtrends GSA

Analytics
CAS SAML NTML
OpenSSO/OpenAM

Liferay IBE Platform


ESB/Web Service/ RESTful/CMIS Integrations

MongoDB Hadoop Neo4j

Big Data
Akamai DAM OpenX Ads

SSO ECM LMS


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DAM .Net Systems

Big Data Integral to CIGNEX Datamatics IBE - UXP solution


UXP Components

Contextual

Real time Browser friendly

Cloud

Rich Experience

Social

Mobile Analytics

Integration

Legacy Solutions Proprietary SW .NET Systems CMS Repositories

Platform
Portals E-commerce CMS

Enterprise Content Management

Customer Relationship Management

Enterprise Resource Planning

Business Intelligence

Business Process Management

MapReduce
Map/Reduce

Databases including

Graph Database

Indexing

Data Integration

Metadata

Shaping Languages

EDW

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IBE Best of breed UXP solution


Industry

Healthcare

High Tech

Telecom, Media, Entertainment

BFSI

Education

Government

Travel & Hospitality

Solutions Corporate Sites Intranets & Marketplace Portals Collaboration, Marketing, Research, Idea, Travel, Knowledge Management

Integrations COTS Liferay Intranet Extranet

CMS

Social Collaboration

Product Website
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Successful IBE implementations


Client
Posadas US based Online University Leading Japanese Automaker US based Pharmaceutical Company US based Energy product manufacturer Japan based Pharmaceutical Company Enterprise IT Solutions UBMi Travel Business Services Company US based Confectionary Company

Liferay Portal + Integration


Hospitality Portal - Liferay + Alfresco DM & WCM Online Learning Portal - Liferay + Alfresco + Moodle Vehicle Owners & Dealers Portal Liferay + Adobe T&T + Omniture + Innovyx + Interwoven Calendar Application Liferay + SAP Supplier Collaboration - Liferay + SAP Enterprise Portals - Liferay + SAP + Documentum + WebTrends Community portal & Marketplace Liferay + Magento + FusionForge + Limesurvey + MRBS Web Brands Portals Liferay + Omniture Admin portal Liferay + COTS Research Collaboration Portal Liferay + Alfresco + SAP

UXP Features
Guest Experience, Personalization, sales promotion in real-time, Widgets Ease of use for students & faculty, scalability Personalization, location based offers/promotions, email marketing Professional & Personal meetings/calendar scheduling Real-time exchange of inventory, invoices, payments , Message boards, Alerts Portals for Knowledge Management, Healthcare professionals, Intranets, Corp. website, Analytics Collaboration & develop/buy/sell cloud products & services SEO friendly, Theme Admin, Content management by marketing Rich UI, Ease of use, Instantaneous search, Collaboration among Research and Sales & Marketing teams 17

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Leading Pharmaceutical Company

Success Story: Multiple Business Portals IBE - UXP using Liferay + SAP + Documentum + WebTrends

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Challenges
Client Overview
100+ year-old global pharmaceutical company
Ranked amongst top 25 Employs more than 28,000 employees, annual revenues of over 800 Billion

Missing UXP Elements


Employee productivity Web Content Mgmt. Mashups Partner Experience Analytics @ Portlet & Content level

Challenges Faced
Using proprietary intranet solution based on Adobe's ColdFusion technology
Lack of CMS capability
Large turn around time for content updates Affecting real time communication and collaboration Lack of search capability leading to low productivity

Non-flexible architecture
Integration with ECM, ERP and other applications Multi Tenancy allows to host multiple web portal on one portal stack

Dull look & feel Expensive proposition due to high


License & AMC cost Cost of developing custom interfaces

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UXP Solution Architecture


Company Website Knowledge Management Portals Healthcare Professional Portal

Intranet

Liferay - Enterprise Portal


Content Management, Social Collaboration, Integration

ERP: SAP & HR Roster


Employee Information

ECM: Documentum
Research docs, Drugs information

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Solution Highlights
Key Features
Easy to use
Wider employee acceptance Single Sign On (SSO) authentication across multiple LDAPs Web Trends to capture traffic at portlet level & content level

Before

Easy navigation with minimum clicks to obtain critical information Content Management provided directly to each Business Unit
BU-specific function, guidelines and integrated authentication verification 20 BU specific applications & data migrated without interruption of service
3,000+ web pages 100+ applications 2,000+ documents & web content

After

Web 2.0 features


Wiki, Blogs, Forums, Document Sharing, Tags, Searching, RSS etc.

Integration with EMC Documentum & SAP

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Benefits achieved using IBE - UXP


An integrated Enterprise Platform
Easier to support Web Content Management , Document Management & Enterprise Collaboration

Business in control
As opposed to IT Fast turn around time

Rich end-user experience


Streamlined & Simplified content management with personalization Extensive search capabilities through Apache SOLR

Cost Reduction
Over 50% more economical than alternative solutions Over 70% reduction in infrastructure costs for roll-out Reusable 150 160 components/portlets Low maintenance & integration cost
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Leading Enterprise IT Product Company


Success Story: Community Portal with Marketplace IBE - UXP using Liferay + Magento + FusionForge

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Collaborative Community Portal & Marketplace

Representative image

Marketplace to Learn, Collaborate, Develop, Buy/Sell , Cloud based Products/Services Online community for developers, users and vendors to collaborate, learn, share 'Cloud
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Marketplace Components
Infrastructure System Integration UXP Elements Developer - Build Vendor - Deploy Vendor Sell, Invoice Vendor - Promotion

Infrastructure Build
Security Administration Member Collaboration

Marketplace

Customer - Buy
Customer - Use Customer Payment

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Benefits achieved using IBE - UXP


User Provisioning Liferay, Magento, MRBS, Forge (Web services integration) Multi-tenancy Vendors with their own catalogue

Search Solr Search

Marketplace Features

SSO Using CAS

Payment Gateway With multiple licensing model CyberSource

Recurring Subscriptions For Marketplace products Usage based Metering System on Grids To invoice customers

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About CIGNEX Datamatics


A subsidiary of Datamatics Group Services Limited

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What Does CIGNEX Datamatics Do?


In the last 10 years, CIGNEX Datamatics helped clients save over US$ 500 Million by adopting Commercial Open Source Software across 200+ implementations

Saving
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Time
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Where We Can Help You

web content management


document management records management digital asset management
DAM

portals intranets e-commerce social collaboration integration & ESB mobile apps SAP/ ERP apps big analytics...more

big data
business intelligence business process enterprise search

Open Source Center of Excellence (CoE)

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Liferay @ CIGNEX Datamatics


Global Platinum Partner
Close working relationship since 2006 Conduct Liferay trainings worldwide Over 150 Liferay consultants Over 3500 posts in Liferay Community
Community Excellence Award, 2011 Liferay Partner of the Year, 2011

Achievements
Deployed over 100 enterprise solutions Authored 5 Liferay Books Liferay Partner of the Year Award 2011, 2010 Community Excellence Award - 2011

Liferay Partner of the Year, 2010

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Summary
Integrated Business System UXP Solution

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Key Benefits of Adopting IBE UXP using Liferay


Use of Open standards , Web services and integration tools Flexible & Scalable SOA
Ease of development, integration, deployment and maintenance Standardization of IT infrastructure

Significant reduction in TCO (License, Integration, Maintenance)


Over 70% cost savings compare to alternative proprietary solutions

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Ready to migrate to Open Source

CIGNEX Datamatics making Open Source work for the Enterprise


For more queries: info@cignex.com www.cignex.com

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