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Segmentation, Targeting and Positioning

Segmentation, Targeting and Positioning


Identify and profile distinct group of buyers who might require separate products and marketing mixes(Segmenting) Select one or more market segments to enter(Targeting) Establish and communicate the products key distinctive benefits in the market(Positioning)

Levels of market segmentation


Segment Marketing Niche marketing Local Marketing Individual Marketing

Bases of segmenting consumer markets


Geographic Nations,states, zones,,cities, countries Demographic Age and family life cycle stage, family size, gender, income,occupation,education, religion,nationality, generation social class, Psychographic Lifestyle, personality, Values Behavioral Occasions, benefits,User status,Usage rate,User status,Buyer readiness stage, Attitude

Benefit Segmentation
Benefits which the people are seeking in consuming a given product are basic reasons for existence of a true market segment Benefits sought by consumers determine their behavior much more accurately than do demographic characteristics and volume of consumption

Benefit Segmentation
It is easier to take advantage of existing market segments than to create new ones. No brand can appeal to all target groups.Each brand should target one benefit group. The companys brand can sometimes cannibalize each other but need not necessariily do so.

Effective Segmentation
Measurable Substantial Accessible Differentiable Appropriate Stable

Market Targeting
Evaluating Market Segments Selecting Market Segments Single Segment Concentration Selective Specialization Product Specialization Market Specialization Full Market Coverage

Undifferentiated Marketing Differentiated Marketing

Differentiation
Product Differentiation
Features Performance quality Conformance quality Durability Reliability Durability Reparability Style Design

Services Differentiation
Ordering Ease Delivery Installation Customer Training Customer Consulting Maintenance & repair Miscellaneous

Personnel Differentiation
Competence Courtesy Credibility Reliability Responsiveness Communication

Channel Differentiation
Coverage Expertise Performance

Image Differentiation
Symbols Written & audio visual Media Atmosphere Events

Positioning
Act of designing the companys offering and image to occupy distinctive place in target market mind.

Positioning
Identifying the organization's or brands competitive advantages Deciding on those that are to be emphasized Implementing the positioning concept

Positioning Strategies
Strengthen own current position in consumers mind. Grab an unoccupied position. Deposition or reposition the competition. Exclusive club strategy.

How many differences to promote?

Common positioning errors


Under positioning Over positioning Confused positioning Doubtful positioning

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