Professional Documents
Culture Documents
Lesson Objectives
At the end of this lecture, you should understand:
What is meant by personality. A brief history of personality theory and research. The elements of the most commonly accepted model of personality - the Five-Factor Model (Big Five or FFM). How personality has been shown to affect job performance and other work-related outcomes. Why and how organizational managers use personality assessment as a tool in decision-making.
What is Personality?
Internal perspective: Processes within an individual that explain why he or she behaves in characteristic ways. Attitudes, emotions, ways of thinking Fairly stable across time and situations Partly inherited External perspective: How the individual is perceived by others that he or she interacts with (reputation). She has a great personality! Shaped by two fundamental motives related to social interaction
Early researchers believed the personality-job performance relationship was weak. Reasons:
Comparatively weak analytic techniques. Inappropriate measures (most used psychopathology inventories, e.g., MMPI). No theoretical framework on which to base research findings. The belief that behavior is determined more by situations than by traits (Mischel,1968).
Research and theoretical innovations that rehabilitated personality in late 80s, early 90s.
Meta-analysis: A new quantitative method for summarizing research findings. The Five-Factor Model: A new organizing taxonomy for personality structure (The Big Five).
Premise: Personality can be efficiently described with five relatively independent trait dimensions. Model derived from factor-analytic studies of much larger sets of traits. Factor analysis: A method for reducing a large set of data into something interpretable Allport & Odbert (1936): Identified more than 18,000 trait terms in unabridged dictionary
Five-factor model reproduced across many cultures and languages (Saucier, Hampson, & Goldberg, 2000). Research evidence points to the heritability (Rowe, 1997) and stability (Costa & McCrae, 1997) of the FFM.
Summary of meta-analytic findings (Barrick & Mount, 1991): Conscientiousness and Emotional Stability are the best personality predictors of job performance across nearly all jobs. Extraversion and Agreeableness are important in jobs requiring a high degree of interpersonal work Less consistent evidence for Openness to Experience Personality has been shown to predict: Job performance and results (e.g. $ sales volume) Job satisfaction Training performance Leadership .and many more important job-related behaviors and attitudes
Theory and research show that Big Five factors impact motivation, which in turn affects performance. For example
Self-efficacy
Conscientiousness Goals
Performance
Thus, personalitys effect on performance may be fully or partially (dotted line) mediated by motivation
Personality predicts aspects of job performance that may not be strongly related to knowledge, skills or abilities.
Incremental validity Predicts what a person will do, as opposed to what they can do. Contextual job performance (Borman & Motowidlo, 1993)
Organizational Citizenship Behaviors: Willingness to go above and beyond the call of duty
Unlike other selection tools, little or no evidence of adverse impact (different selection ratios between demographic groups).
Youve been hired to design a selection system for customer service workers at McToxic Pizza
You discover that high-performers are friendly, dependable, and low in imagination
Step 2: Refer worker attributes to a validated model of personality (e.g., the Big Five)
DO NOT base selection decisions solely on a single test score of any kind!!
1. Bashful 2. Bold 3. Careless 4. Cold 5. Complex 6. Cooperative 7. Creative 8. Deep 9. Disorganized 10. Efficient 11. Energetic 12. Envious 13. Extraverted 14. Fretful
15. Harsh 16. Imaginative 17. Inefficient 18. Intellectual 19. Jealous 20. Kind 21. Moody 22. Organized 23. Philosophical 24. Practical 25. Quiet 26. Relaxed 27. Rude 28. Shy
29. Sloppy 30. Sympathetic 31. Systematic 32. Talkative 33. Temperamental 34. Touchy 35. Uncreative 36. Unenvious 37. Unintellectual 38. Unsympathetic 39. Warm 40. Withdrawn
Reverse score items: 1, 3, 4, 9, 12, 14, 15, 17, 19, 21, 25, 27, 28, 29,33, 34, 35, 37, 38, 40
1=5 2=4 3=3 4=2 5=1 Sum items: 1, 2, 11, 13, 25, 28, 32, 40 = Factor I 12, 14, 19, 21, 26, 33, 34, 36 = Factor II 4, 6, 15, 20, 27, 30, 38, 39 = Factor III 3, 9, 10, 17, 22, 24, 29, 31 = Factor IV 5, 7, 8, 16, 18, 23, 35, 37 = Factor V
Extraversion (Factor I)
1. Bashful 2. Bold 3. Careless 4. Cold 5. Complex 6. Cooperative 7. Creative 8. Deep 9. Disorganized 10. Efficient 11. Energetic 12. Envious 13. Extraverted 14. Fretful 15. Harsh 16. Imaginative 17. Inefficient 18. Intellectual 19. Jealous 20. Kind 21. Moody 22. Organized 23. Philosophical 24. Practical 25. Quiet 26. Relaxed 27. Rude 28. Shy 29. Sloppy 30. Sympathetic 31. Systematic 32. Talkative 33. Temperamental 34. Touchy 35. Uncreative 36. Unenvious 37. Unintellectual 38. Unsympathetic 39. Warm 40. Withdrawn
Its a model of personality, not a theory Some research suggests that 3, 7, or 9 factor models best represent human personality Studies have shown greater predictive validity for finer-grained facets of personality - measure predictors and criteria at the same level. Personality test-takers can distort responses when instructed to do so Most research suggests that distortion does not undermine validity of personality tests Are there other mechanisms besides motivation?
References
General overview
Barrick, M.R., & Ryan, A.M. (Eds.). (2003). Personality and work: Reconsidering the role of personality in organizations. San Francisco: Jossey Bass. Roberts, B.W., & Hogan, R. (Eds.). (2001). Personality psychology in the workplace. Washington, D.C.: American Psychological Association. Hogan, R. (1991). Personality and personality measurement. In M.D. Dunnette & L.M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol 2). Palo Alto, CA: Consulting Psychologists Press. Hogan, R., Hogan, J., & Roberts, B.W. (1996). Personality measurement and employment decisions. American Psychologist, 51, 469-477. Barrick, M.R., & Mount, M.K. (1991). The Big Five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44, 1-26. Hough, L.M., Eaton, N.L., Dunnette, M.D., Kamp, J.D., & McCloy, R.A. (1990). Criterion-related validities of personality constructs and the effect of response distortion on those validities. Journal of Applied Psychology, 75, 581-595. Wiggins, J.S. (Ed.) (1996). The Five-Factor Model of personality. New York: Guilford. Saucier, G., Hampson, S.E., & Goldberg, L.R. (2000). Cross-language studies of lexical personality factors. In S.E. Hampson (Ed.), Advances in personality psychology (Vol. 1). Philadelphia: Taylor & Francis. Costa, P.T., & McCrae, R.R. (1997). Longitudinal stability in adult personality. In R. Hogan, J. Johnson, & S. Briggs (Eds.), Handbook of personality psychology. San Diego: Academic Press. Rowe, D.C. (1997). Genetics, Temperament, and personality. In R. Hogan, J. Johnson, & S. Briggs (Eds.), Handbook of personality psychology. San Diego: Academic Press.
Meta-analyses
References (cont)
Kanfer, R., & Ackerman, P.L. (2000). Individual differences in work motivation: Further explorations of a trait framework. Applied Psychology: An International Review, 49, 470-482. Judge, T.A., & Ilies, R. (2002). Relationship of personality to performance motivation: A meta-analytic review. Journal of Applied Psychology, 87, 797-807. Barrick, M.R., Mount, M.K., & Strauss, J.P. (1993). Conscientiousness and performance of sales representatives: Test of the mediating effects of goal-setting. Journal of Applied Psychology, 78, 715-722. Borman, W.C., & Motowidlo, S.J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W.C. Borman (Eds.), Personnel selection in organizations. San Francisco: Jossey Bass. Block, J. (1995). A contrarian view of the five-factor approach to personality description. Psychological Bulletin, 117, 187-215. Schneider, R.J., Hough, L.M., & Dunnette, M.D. (1996). Broadsided by broad traits: How to sink science in five dimensions or less. Journal of Organizational Behavior, 17, 639-655.
Contextual Performance/OCBs
Stewart, G.L. (1999). Trait bandwidth and stages of job performance: Assessing differential effects for conscientiousness and its subtraits. Journal of Applied Psychology, 84, 959-968.
Hough, L.M. (1998). Effects of intentional distortion in personality measurement and evaluation of suggested palliatives. Human Performance, 11, 209-244.
Distortion