Impact of

Information and
Communication
ØInformation and communication
technologies (ICT) is an umbrella
term that covers all advanced
technologies in manipulating and
communicating information.
ØIT or ICT encompasses all
mediums, to record information
(magnetic disk/tape, optical disks
(CD/DVD), flash memory etc. and
arguably also paper records);
technology for broadcasting
information - radio, television; and
technology for communicating
ØIt also includes the wide
varieties of computing
hardware like PCs, servers,
mainframes, networked
storage.
ØIt has rapidly developed a
personal hardware market
that comprises mobile
phones, personal devices,
(MP3, MP4, MP5 and MP6)
players, laptops, palmtops
 Overlook on
Growth of ICT
• It took 35 years from the date
the telephone was invented
for it to reach 25% of the
world population.
• It took 26 years for the
television to achieve the
same feat,
• 16 years for the personal
computer,
• Internet users worldwide
have quadrupled between
2000 and 2005
• In the world, now there are
more mobile than fixed
line phones
• Approximately 75 % of the
developing world’s
population now lives within
 Impact on Business
• Organizations
Business strategy - collapsing time and
distance, enabling electronic commerce
• Organization Culture - encouraging the
free flow of information
• Organization Structures - making
networking and virtual corporations a
reality
• Management Processes - providing support
for complex decision making processes
• Work - dramatically changing the nature of
professional, and now managerial work
• The workplace - allowing work from home
and on the move, as in telework
• ICT - new opportunities for
innovation including parallel
• resequencing:
processing of data-bases
• simultaneity: making information
instantly available in several systems
• time extension: offering 24 hour a
day; 365 days a year service
• portability: taking service and
products closer to the user
• reusability: using information
captured for one purpose (e.g.
transactions), and using same for
others (e.g. customer targeting)
• ICT is very effective in
allowing instant feedback on
levels on commodities such
as:
• Funds in bank accounts
• Availability of seats in
airplanes
• Stock levels in a chain of
supermarkets
• Keeping track of books
• The diagram below shows the instant
feedback available from an on-line
booking system. In this example there is
one seat left on the flight. It is booked
instantly by a customer. Shortly after (it
could be a fraction of a second later), a
request for the seat comes from another
customer. The computer has filled the
seat and the customer is told that the
Thank You