CHAPTER 10

Information Systems that Support Organizations

CHAPTER OUTLINE
10.1 Transaction Processing Systems 10.2 Functional Area Information Systems 10.3 Enterprise Resource Planning Systems 10.4 Reports

LEARNING OBJECTIVES
1. Explain the purposes of transaction processing systems, and provide at least one example of how businesses use these systems. 2. Define functional area information systems, and provide an example of the support they provide for each functional area of the organization.

LEARNING OBJECTIVES (continued)

3. Explain the purpose of enterprise resource planning systems, and identify four advantages and four drawbacks to implementing an ERP system. 4. Discuss the three major types of reports generated by the functional area information systems and enterprise resource planning systems, and provide an example of each type.

Opening Case: Is Baseball a Science?

Source: Fotoline/Shutterstock

10.1 Transaction Processing Systems (TPS)

This grocery store clerk is using a bar code scanner that produces data captured by a transaction processing system Note: the barcode scanner is an example of source data automation
Stockbroker/Age Fotostock America, Inc.

Batch Processing Online Transaction Processing (OLTP)

 Transaction processing system (TPS) memonitor,

mengumpulkan, menyimpang dan memproses data yang digenerasi dari semua transaksi bisnis.
Batch Processing is ketika perusahaan

mengumpulkan data dari transaksi yang terjadi, menempatkan data tersebut dalam kelompok / kumpulan, kemudian menyiapkan dan memproses kumpulan tersebut secara periodik.
Online Transaction Processing (OLTP) : ketika

transaksi bisnis di proses online pada saat transaksi tersebut terjadi.

Source data automation melibatkan kolesi data dari

sensor (e.g., barcode scanners) dan memasukan data secara langsung kedalam komputer tanpa intervensi manusia

How Transaction Processing Systems Manage Data

10.2 Functional Area Information Systems

Functional Area Information Systems are designed to support a functional area by increasing its internal effectiveness and efficiency in the following areas:
Accounting Finance Marketing Operations (POM) Human Resources Management

Examples of Information Systems Supporting the Functional Areas

10.3 Enterprise Resource Planning Systems (ERP)

Toh Kheng Ho/Age Fotostock America, Inc.

ERP systems integrate the functional areas of the organization by enabling seamless information flows across them.

SAP Modules
SAP Solutions:

Financials Human Resources Customer Relationship Management Supplier Relationship Management Product Lifecycle Management Supply Chain Management Business Intelligence

ERP Systems (continued)

A business process is a set of related steps or procedures designed to produce a specific outcome.

Toh Kheng Ho/Age Fotostock America, Inc.

ERP Systems (continued)

Benefits of ERP Systems

They can make organizations more flexible, agile, and adaptive. They can improve managers ability to make better, more timely decisions. They can improve customer service, production, and distribution.

Limitations of ERP Systems

May require organizations to change existing business processes to fit the predefined business processes of the ERP software. Can be complex, expensive, and time consuming to implement.

10.4 Functional Area Information Systems Reports

Routine reports Ad hoc (on demand) reports
Drill-down reports Key-indicator reports Comparative reports

Exception reports

Types of Reports
Summary reports provide summarized information, with less detail. Detailed reports provide high levels of detailed data, often in support of summary reports. A drill-down report allows users to click on an item in a report and be able to access underlying details about that item. A key indicator report summarizes the performance of critical activities. Exception reports include only information that falls outside certain threshold standards.

Chapter Closing Case

The Problem

The Solution

The Results