Professional Documents
Culture Documents
Services
Sue White
Professor of Social Work
University of Lancaster
Real Problems: Poisonous Prescriptions?
Magic?
The transporting of the log is not an easy task… the natives
resort to a magical rite which makes the canoe lighter. A
piece of dry banana is put on top of the log. The owner
or builder beats the log with a bunch of dry lalang grass
and utters the following spell: “Come down defilement by
contact with excrement! Come down, rot! Come down
fungus…” and so on, invoking a number of deteriorations
to leave the log. In other words, the heaviness and
slowness due to all these magical causes are thrown out
of the log (Malinowski, Argonauts of the Western Pacific,
1932, p. 129)
Magical Thinking?
‘The index will enable practitioners
delivering services to children to identify
and contact one another easily and
quickly, so they can share relevant
information about children who need
services or about whose welfare they are
concerned’ (ECM Fact Sheet December
2005).
Magical Thinking?
The Integrated Children’s System will
provide an assessment, planning,
intervention and reviewing model for all
children in need under the Children Act
1989... bringing about optimal outcomes
for children (Department of Health, 2000).
The Horrible Truth?
The result is a system that is bureaucratically
perfect - literally, no one is to blame - and
humanly a nightmare…. As the LSE's Eileen
Munro noted: 'Haringey had a beautiful paper
trail of how they failed to protect this baby…The
ICS fails on all counts. So, yes, heads should
probably roll over the awful death of Baby P. It's
just that they are not the ones most people think
should roll. (Simon Caulkin, The Observer,
Blame bureaucrats and systems for Baby P's
fate, 23/11/08)
Human Factors
Technology does not in itself necessarily have the capacity to protect
more children, because:
1.4%
0.3%
0.5%
0.8%
0
4.6%
1
2
73.5% 3
4
18.9% 5
no score given
92% Agree
10/12
UNISON wishes to draw attention to the seriousness
of the problems being experienced by social work
staff with the Integrated Children’s System. The
problems appear to be fundamental, widespread
and consistent enough to call into question
whether the ICS is fit for purpose…. we have
reports of a number of industrial disputes or
collective grievances brewing … and in many
more cases staff are voting with their feet and not
using the system when they can get away with it
(Unison 2008, pp. 8-9).
What is the ICS?
• ICS is not a standard software package
• It is a standard specification, comprising a
set of data requirements, a “process
model” and a reference set of a data
collection forms, known as ‘exemplars’.
• Against this specification, suppliers are
able to develop ‘compliant’ software
implementations
Dystopiary?
WORKFLOW, SCREENS AND
TIME SCALES
Team leader: There are 50 contacts in
your inbox . . . you are under
pressure because you have to clear
them by the end of the day . . . and
the question of whether you are
more likely to close them in these
circumstances? Well yeah . . . so,
really we are looking to close cases
not open them . . . that’s why we
work to the highest thresholds.
Timescales? Well, I don't know where the
timescales have come from. I think they've
just been plucked out of - who says 5
weeks for a core assessment? And our
children with disabilities, especially when
they were complex, in and out of hospital
… so often core assessments go out of
date, you know
So there is a big difference, it is not that the
electronic system is bad, it is the way they have
designed the forms forcing you to repeat
yourself over and over again (Social Worker)
Option 1b)
LEAVE!
Lampooning…
Social Worker: I have a dreadful case where
there were 6 children and 5 fathers and I
couldn’t work out who was who, so I had to go
to mum and pretend that I was really stupid...
And I said I really don’t understand it who is
this?, who is that?... And she wasn’t living with
any of the fathers but the computer had her
down as living with one.. so there was quite a
few changes with people in the wrong
addresses, like I say, a 7 and 5 year old that the
computer said were living on their own!
IA ‘front and backing’
Ubiquitous in all sites – generated by
performance demands.
• Escalation of commitment!!
Ripe Time for Some Proper Design!
We still have a long way to go before we can
come close to designing e-texts that
compare favourably with paper for most
routine uses. The process will be
accelerated by good design, but
conversely, it will be hampered by weak
design… The human is the key; only by
relating technologies to the needs and
capabilities of the user can worthwhile
systems be developed. (Dillon, 2004, p.
185).
Reading times for electronic documents 30% longer,
even for simple documents – Harzell, 2002
Many IT-enabled change projects fail, despite how
much is known about ensuring success… failure
to employ best practices in IT-enabled change
stems from mistaken belief about the causes of
change - belief in IT as a magic bullet… IT is not
a magic bullet. Change in human behavior
cannot take place at a distance but requires
direct personal contact between change agents
and targets…. Successful change takes good
ideas, skill, and plain hard work — but it does
not need magic (Markus and Benjamin 1997 pp.
66-67).