Contents

• Baseline Architecture
• Target Architecture
• Perfect Architecture
• Big Assumptions
• SAP Upgrade
• SAP Upgrade Options
• Project Prioritisation Arrangements
• Critical Path

1
 Current Business Architecture
INDUSTRY INTERACTION METERING MI & OI

MANAGEMENT &
ENERGY INDUSTRY
METERING OPERATIONAL
INTERACTION
INFORMATION

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

INTEGRATION WORK MANAGEMENT SALES

INTEGRATION WORK MANAGEMENT SALES

CHANNELS CUSTOMER SERVICE MARKETING

CHANNELS CUSTOMER SERVICES MARKETING

2
 Baseline Architecture
INDUSTRY INTERACTION METERING MI & OI
ESRS HSS
SRV Meterworks SAP Business BSmart SAP
DSPA Others Spark
ePPS BW Objects MIS MIS
Others Siebel
MIS
DACS/ Genesys
SPA ICON/IXN BSmart TAMI SAS Other
MCS MI

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

TGB Others Debt Manager

Bank Wizard QAS Experian
SAP IS-U 6.64 C/1

BMSV Minder
Fuel Direct Payware PVS

INTEGRATION WORK MANAGEMENT SALES

Weblogic Tuxedo Bridge MARS Others

e*Gate
Pricing Pay
JOLT/VMEG CTI Autocef Propeller
Application Calculator

CHANNELS CUSTOMER SERVICE MARKETING

Telephony DOC/1 Internet Others

Print Siebel CHub

IVR Lighthouse
Workbench
 Current Application Architecture
INDUSTRY INTERACTION METERING MI & OI
ESRS HSS
SRV Meterworks SAP Business BSmart SAP
DSPA Others Spark
ePPS BW Objects MIS MIS
Others Siebel
MIS
DACS/ Genesys
SPA ICON/IXN BSmart TAMI SAS Other
MCS MI

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

TGB Others Debt Manager

Bank Wizard QAS Experian
SAP ERP 2005 C/1

BMSV Minder
Fuel Direct Payware PVS

INTEGRATION WORK MANAGEMENT SALES

Weblogic Tuxedo Bridge MARS Others

e*Gate
Pricing Pay
JOLT/VMEG CTI Autocef Propeller
Application Calculator

CHANNELS CUSTOMER SERVICE MARKETING

Telephony DOC/1 Internet Others

Print Siebel MIDAS

IVR Lighthouse
Workbench
 Current Architecture
INDUSTRY INTERACTION METERING MI & OI
ESRS HSS
SRV Meterworks SAP Business BSmart SAP
DSPA Others Spark
ePPS BW Objects MIS MIS
Others Siebel
MIS
DACS/ Genesys
SPA ICON/IXN BSmart TAMI SAS Other
MCS MI

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

TGB Others Debt Manager

Bank Wizard QAS Experian
SAP ERP 2005 C/1

BMSV Minder
Fuel Direct Payware PVS

INTEGRATION WORK MANAGEMENT SALES

Weblogic Tuxedo Bridge MARS Others

e*Gate
Pricing Pay
JOLT/VMEG CTI Autocef Propeller
Application Calculator

CHANNELS CUSTOMER SERVICE MARKETING

Telephony DOC/1 Internet Others

Print Siebel MIDAS

IVR Lighthouse
Workbench

5
 Future Architecture
INDUSTRY INTERACTION METERING MI & OI
HSS/Spark SAP Business SAP
Others
BI Objects MIS
Others CRM
MI
Genesys
SPA ICON/IXN TAMI SAS Other
MI

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

Others
Bank Wizard QAS Experian
SAP ERP 2005

BMSV
Fuel Direct Payware

INTEGRATION WORK MANAGEMENT SALES

Weblogic Others
e*Gate
CTI

CHANNELS CUSTOMER SERVICE MARKETING

Telephony DOC/1 Internet Others

Print CRM Future MIDAS

IVR
Workbench

6
 Perfect Architecture
INDUSTRY INTERACTION METERING MI & OI

Metering System
Management Operational
Industry System Information Information
System System

THIRD PARTY SERVICES PRODUCT BILLING FINANCE

Service 1 Service 2 Service 3

Billing System Finance System
Service 4 Service 5 Service 6

INTEGRATION WORK MANAGEMENT SALES

CTI
Integration System
System

CHANNELS CUSTOMER SERVICE MARKETING

Channel 2

Channel 3

Channel 4

Channel 5
Channel 1

Insight System
CRM System

7
Big Assumptions
SAP Upgrade
 SAP Upgrade Options
• One System (Upgrade) or Two Systems (Re-implement & Migrate)
• One System (Upgrade)
• Delivered at less time and cost
• Majority of re-engineering to occur after upgrade
• Large re-engineering harder
• Two Systems (Re-implement & Migrate)
• Delivered at greater time and cost (more complex)
• Re-engineering delivered on new system
• Large re-engineering easier
• Two Systems approach dependent on business requirements for re-engineering
being known in detail
• Upgrade Analysis shows Upgrade is easer than originally thought – no show-
stoppers found so far
• Upgrade Project thought to be 9-12 months, QG0 analysis due to finish
September
• Upgrade project thought to be Change Plan and OTF
resources/priorities required for SAP Upgrade Project to commence
 Project Prioritisation Arrangements
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 Critical Path
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