IGS SO Delivery, Ireland

2003 IBM Corporation

New Asset Management Application

RequestNow!
Business Unit or Product Name
2003 IBM Corporation
What is RequestNow!


RequestNow!, is a web application used to request and return a
workstation. You can also check the status of your request or return.
The web site : w3-
03.ibm.com/transform/wam/requestnow/acctibm/login/MainLogin.htm
Business Unit or Product Name
2003 IBM Corporation
How to request a Workstation
Business Unit or Product Name
2003 IBM Corporation
Log-in using your IBM Internet
password
Business Unit or Product Name
2003 IBM Corporation
Business Unit or Product Name
2003 IBM Corporation
If you are requesting a workstation
for anther user, enter there name
into the search option.
Chose your line of business and what
you are request ie. an upgrade
Business Unit or Product Name
2003 IBM Corporation
Business Unit or Product Name
2003 IBM Corporation
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2003 IBM Corporation
The business uint is linked to an
address.
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2003 IBM Corporation
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2003 IBM Corporation
Your request number.
Business Unit or Product Name
2003 IBM Corporation
Business Unit or Product Name
2003 IBM Corporation
Who Approves the Request

1
st
Line Manger
Intermediate Approver
Final Approver (Linda Irwin)
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2003 IBM Corporation
1
st
Line Manger Approval
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
A list of the currently workstation the user is
using. The tool is linked to Eamt.
Business Unit or Product Name
2003 IBM Corporation
Business Unit or Product Name
2003 IBM Corporation
Intermediate Approver
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
Final Approver
Business Unit or Product Name
2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
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2003 IBM Corporation
Business Unit or Product Name
2003 IBM Corporation
Business Unit or Product Name
2003 IBM Corporation
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2003 IBM Corporation
Customization Process
Request for new Workstation EMEA User
Requestnow



Handle orders (Check HW received
against order, store HW)
Assemble Features
Refresh Bios
Preload Machines
Apply Security Patches
Update Norton Anti Virus
Label the Machine
Package and Group

DC
Montpellier
Ship to final user
Manage order true logistic system
Manage orders manually
Optimise Shipments
e-amt transfer to user
Prepare Kit per User

Customization task
Shipment