5-STAR HOTEL

REQUIREMENTS

GUEST CYCLE
The operation of the front office department is mainly determined by the
type and number of guest transactions which take place during the four
different phases of the guest cycle as shown in Figure 4 and listed below:

Pre-arrival

The stage where the guest makes

room reservation.

Arrival

The point when the guest arrives at

the hotel.

Occupancy

The period during which the guest

stays in the hotel.

Departure

The point when the guest checks out

and leaves the hotel.

Location-The locality
and environs including
approaches shall be
with proper ingress
and egress.

The facade and

architectural features
of the building shall be
appropriate designed.

Parking - There shall

be an adequate,
secured parking space
provided for free to
customers.

Lighting - Adequate lighting dining rooms, public rooms, comfort rooms, corridors
and other public areas.Light with total comfort.

Hotels need different types of lighting to create the right atmosphere for various
purposes: inviting reception areas, restaurants with an intimate atmosphere, warm
but functional bedrooms, professionally equipped conference rooms, sophisticated
bars, relaxing wellness areas and energising finess suites.

A modern lighting control system gives enormous fl exibility in professional

conference rooms so the lighting can be adjusted for specifi c tasks.

Various light colours,

different types of
luminaire and direct and
indirect light in different
combinations mean the
lighting system can cover
a wide range of situations
and activities, such as
speaker spotlighting,
beamer presentation
light, light for
concentrated work and
energising light for
brainstorming.

The faade is the calling

card of a building.

The right lighting is of

crucial importance in
creatingthe external
appearance of a hotel or
restaurant at night
whether large or small,
modern or traditional,
sophisticated or down-toearth

Dynamic light that can be easily

adapted for different tasks and
functions can be provided.

LED modules are ideal for

backlighting the names of hotels
or restaurants as they can be
easily shaped to follow different
contours.

As an alternative to structured
lighting, faade floodlighting can
be used to great effect.

Gaylord Palms Hotel

Kissimmee, Florida

Mexico Hotels

Light opens doors.

Entrance and lounge areas

should appear in a friendly
welcoming light to give a
positive impression.

The lighting adds to a

feeling of well-being among
guests and provides a
perfect view of the area
with no glare.

Its purpose is also to give

structure to lounges and
entrance areas and separate
walkways from relaxation
zones.

In the entrance area,

innovative recessed lights
offer brilliant glare-free
light for porches and
revolving doors.

Trail-blazing entrance
lighting.

Reception - A receptionist
shall be available to usher in
guests. A waiting lounge with a
telephone shall also be
provided.

In the entrance area,

innovative recessed lights
offer brilliant glare-free light
for porches and revolving
doors

Stylish lounge lighting.

Seating areas and lounges

aregiven a touch of style and
flair with elegant surfacemounted luminaires

Reception areas and

foyers have to be
highlighted because
they are generally the
first places that guests
and visitors see.

The individual zones

need to be distinguished
with different light.

You need to make

contrasts, create light
and shadow and use
vertical lighting
components as panels or
lines.

The light at reception

should be strong enough
for guests to find their
way around easily, but
also discrete, confident
and relaxing.

ceilings of frosted
or coloured glass or
white stucco with
arches so that
differences in
luminance and
brightness can be
achieved from the
corners to the
centre of the
room.

To highlight the lift

area you should
use matching floor
and ceiling
luminaires fitted
with coloured LED
modules provides
safe and reliable
lighting in the lift
itself.

The guestrooms should radiate

atmosphere and comfort. Good hotel
room lighting should be glare-free
and cast little shadow. Ideally, guests
should be able to adjust the lighting
to suit their needs.

This can be achieved with modern

lighting control systems in which
basic scenes are stored,each capable
of being adjusted manually.

NATURAL LIGHTING IN THE INTERIORS

freely programmable lighting scenes

for, say, watching TV, reading, getting
dressed or relaxing.

Dimmable fluorescent lamps operated

are installed behind the headboard to
give pleasant indirect lighting around
the bed.

Indirect lighting behind opaque covers

or in niches along the walls.

Concentrated light from lamps

creates contrast on the walls.

Recessed ceiling downlights and

energy-saving lamps in the classic
shape of a light bulb provide bright
light for working at the table.

Wide area lighting behind frosted

glass panels fluorescent lamps
create a sense of peace and
relaxation.

The lamps produce brilliant light

in front of mirrors.

Soft light to the left and right of

the mirror is provided.

Comfort Rooms - All comfort rooms

shall be with good quality fixtures and
fittings and provided with running
water.

The floor and the walls shall be

covered with impervious materials of
good quality workmanship and shall be
kept clean and sanitary at all times.

Tissue papers, soap, paper towels

and/ or hand drier shall be provided.

The two essential ingredients for

perfect restaurant lighting are
atmosphere and zoning.

Atmosphere is created by sensitive

nuanced light; zoning with light
creates cosy areas within the
restaurant.

Overall, the lighting should be

subtle and reserved but walkways,
service zones and other activity
areas should be more brightly lit.

Tables and other seating areas

call for a relaxing atmosphere.

The light should be bright enough

to enable menus to be read in
comfort and for peoples faces to
be easily seen, but subdued
enough to create a sense of
privacy in which to enjoy the
meal.

Another important element is a

characteristic style for the
restaurant, accentuated with inhousecolours and design.

This is made easier by a dimmable

lighting system.

Characteristic modern distinctive lighting is also important for bars,

pubs and cafs.

Lighting must be used to create an atmosphere that is in keeping with

the particular establishment but which also gives it its own style.

The lighting for an Irish pub needs to be relaxing, whereas a cocktail

bar calls for more sophisticated mood lighting.

As with restaurants there are some general rules for lighting bars and
other such places.

Zones and areas where people work behind the bar for example
need brighter, more efficient lighting.

The lighting for the guest area needs to be attractive, stylish and
effective.

Architectural highlights and special furnishings, for example, can be

given greater structure with LED lighting.

With a lighting control system, innovative LED modules can be

programmed to create fascinating sequences.

Bar- The bar shall

be well-stocked
at all times.

Kitchen-The kitchen,
pantry and cold storage
shall be in good
operating condition at
all times and shall be
well-equipped and
hygienic. Equipment
necessary to maintain a
high standard of
sanitation and hygiene
shall be installed and
used.

It should be noted that the kitchens service areas, loading and

unloading spaces do not disturb the public and the circulation

Factors that influence the design of a

kitchen:

Properly planned layouts, with adequate equipments, tools,

materials and work space, are essential if practical work is to be
carried out efficiently.

The movement, storage and handling of foods.

Working methods of staff employed.

Size of dining area if applicable.

Number of staff employed and their skill levels.

Type of operation, e.g. breakfast, luncheon and dinner.

Storage areas for chemicals and equipments, perishable and nonperishable foods.

Kitchen design

Chinese kitchen

Western kitchen

Production kitchen

Production kitchens produce foods for separate service areas in the hotel.
The amount of food produced can be as large as in the production for
airlines or functions centre dealing with several hundred people, or as in
the food production for a counter area where smaller numbers of
customers are catered for.

Features of a good production

kitchen:

Designed so that it can be easily managed.

Management must have easy access to the areas under their control
and have good visibility in the areas which have to be supervised.

Products raw materials to finished product must have an easy flow

Personnel how people work and move in the kitchen must have a
good work flow, therefore good time management.

Containers/Equipment/Utensils equipment should, where

possible, be separated into specific process areas to increase
efficiency, hygiene and work flow.

Storage areas should be kept clean and tidy, with temperatures

monitored where necessary, and be close to the production areas
for improved time management.

Factors that influence the design of a kitchen

Kitchens are designed for easier management. The

market that the business is catering for and the style of
food operation, which includes the menu structure, are
all needed to be considered.

Kitchen design

The correct design and

layout of food
preparation and
production areas can
make a major
contribution to good
food hygiene.

Staff respond better

under good working
conditions by taking
more pride in their
work, themselves and
their environment.

Adequate working
space must be
provided for each
process in the kitchen
and the separation of
raw and cooked, clean
and dirty must be
followed to reduce the
risks of food
contamination.

Dining Room-Furnishing - The

dining room shall be adequate
in size, with sufficient and
well-maintained furniture.
Flooring materials shall be
kept clean at all times.

Atmosphere - The restaurant

shall have a pleasant
atmosphere.

Cuisine - There shall be cuisine

of good quality and
presentation available during
normal meal hours and served
with distinction. There shall be
a dining outlet adequate in
size, with pleasant atmosphere
and furnished with appropriate
and well-maintained furniture.

Service and Staff - Adequate number of well-trained, well-groomed,

experienced, efficient and courteous stall shall be employed.

Adapter
Fan
Additional
furniture,
e.g. Heater
table, chair
Humidifier
Air-purifier
Iron and ironing board
Bed board
Morning set (tooth brush & paste)
Crib/Baby cot
Rollaway bed*
Dehumidifier
Transformer
Extension cord
Vase
Extra bedding supplies, e.g. Tapes
pillow, blanket

Table set for luncheon

More and more hotel

guests not only want a
good room for the night
and good food, they also
expect fi rst-class service
in terms of rest and
relaxation.

Saunas, swimming pools

and sporting facilities are
therefore key
components of a hotels
service package.

The lighting also has to

meet high requirements
and expectations.

In wellness areas, soft

indirect coloured light
helps guests relax, while
high brightness levels in
the fitness area
encourage guests to work
out.

Soft indirect light create a restful atmosphere in

wellness suites and make guests look really good.

luminaires that can be installed in pools at a

depth of up to three metres with gears.

Accent lighting is provided by RGB fluorescent

lamps and EFFECTlight and LINEARlight

ARTIFICIAL LIGHTING IN THE EXTERIORS

Sports and recreational

equipment - There shall be
adequate sports and
recreational equipment
available for rents.

Locker area and facilities There shall be adequate

number of lockers for male and
female.

Dressing areas and shower

cubicles shall also be provided.

A modern lighting control system gives enormous fl

exibility in professional conference rooms so the
lighting can be adjusted for specific tasks.

to create predefined lighting scenes and lighting

effects perfectly tailored to specific tasks with
intuitive control at the touch of a button.

Different ceiling heights enable different lighting

systems to be integrated.

Various light colours, different

types of luminaire and direct
and indirect light in different
combinations mean the lighting
system can cover a wide range
of situations and activities,
such as speaker spotlighting,
beamer presentation light,
light for concentrated work and
energising light for
brainstorming.

Dimmable compact fluorescent lamps

are used in downlights to provide the
background lighting.

compact fluorescent lamps operated by

apt dimmable ECG.

Centrally located recessed ceiling

luminaires in a linear arrangement are
suitable for direct lighting for
concentrated work.

Freely programmable lighting scenes

will control lighting systems, even
incorporating control of roller blinds
and/or screens.

Dimmable lamps in spotlights for

power rail mounting offer brilliant
and economical lighting, ideal for
product presentations, flipchart
lighting and lectern lighting.

Wall lighting is provided by wall

washers

Airconditioning/Ventilation All main dining or function

rooms shall be fully
airconditioned and/or wellventilated.

1.Duct-borneNoise
2.RadiatedEquipmentNoise
3.DuctBreak-inNoise
4.DuctBreak-outNoise
5.TerminalNoisethroughGrillesor
Diffusers

Maintenance - All
sections of the
restaurant (e.g..,
building's exterior
and interior,
airconditioners,
kitchen, fixtures,
plumbing, etc.)
shall be maintained
properly at all
times.

A periodic vermin
control program
shall be maintained
for all
establishments.

Fire-fighting
Facilities Adequate firefighting
facilities shall
be provided in
accordance
with the Fire
Code.

SOME OF THE NECESSARY FACILITIES IN ALL

TYPE OF HOTELS

24hrs lifts for buildings higher than ground plus two floors

Minimum 10 let table rooms, all rooms with outside windows/ventilation with
shelves/drawer space and attached bathrooms with shower cabin, with hot
and cold water available 24 hours, with bath towel and hand towel per guests

Lounge or seating area in the lobby, with heating and cooling

Reception facility manned minimum 16 hours a day. Call service 24 hrs.

Local directions to hotel including city/street maps to be available.

At least one room for the differently abled guest with a provision of
wheelchair

Ramps with anti-slip floors at the entrance. Minimum door width should be one
meter to allow wheelchair

access

Staff trained in fire fighting drill

Security arrangements for all hotel entrance

SOME OF THE FACILITIES MENTIONED

BELOW ARE AVAILABLE ONLY IN 5 STAR
HOTELS

Business
Centre

Heating and
cooling to be
provided in
public areas

Shoe cleaning
services

Iron and Iron

Board

News Paper
available

Under belly
scanners to
screen vehicles

OTHER FACILITIES:
Bookshop
X-Ray Machine
Swimming Pool
Conference
facilities
Catering Functions
Wedding,
Birthdays
Coffee Shops
Banquets
Lounges
Clubs
Shop/kiosk

OTHER NECESSARY FACILITIES