Professional Documents
Culture Documents
Goals
Strategy
Policies
Organization
Facilities
Procedures
Personnel
Encouraged the to think for themselves
Marvin Bower
Decade of Doubt
1970s, growth began to stall and the
conclusion was the company has been
growing too fast
Associate to MGM ratio to be reduced
from 7:1 to 5/6:1
Emphasis to be placed on the T-shaped
consultants those who supplemented a
broad generalist perspective with an indepth industry or functional specialty
Ron Daniel
Debated on updating the firms commitment to serving its clients and developing its consultants
Created industry-based Clientele Sectors
* Consumer products * Banking
*Industrial Goods * Insurance * etc.
Development of firms functional expertise where knowledge and information was diffused and
minimally codified
Strategy
Organization
Operations
Assemble working groups to develop knowledge in two areas: strategy and organization
3 day meetings to share ideas and develop an agenda for the strategy practice
2nd group was brought together to articulate the firms existing knowledge in the organization arena.
Knowledge Management
1987, Fred Gluck (managed the super group)
launched a Knowledge Management Project. 3
recommendations were made:
Firm had to make a major commitment to build a
common database of knowledge accumulated from
client work
Ensure databases were maintained and used. Hire
fulltime practice coordinator.
Firm expand its hiring practices and promotion
policies to create a career path for deep functional
specialist I vs T shaped
Bill Matassoni
Firms Director of Communications
Brook Manville, Yale Ph.D teamed to implement
Knowledge Management
First focused on FPIS, Firm Practice Information System
Installed new systems and procedures to make data more complete,
accurate, and timely, not just an archival record
Managing Success
Clientele and Professional Development Committee
Objective of replacing the leader-driven knowledge creation and
dissemination process with a steward model of self-governing
practices focused on competence building.
Engagement Team
Assembled to deliver a three or four month assignment for a
client
Highly efficient and Flexible unit
Focused on immediate task rather than long term need
Congruence Model
Component Tasks
Work Flows/Processes
Strategic Choices
Strategy
Objectives
Vision
Critical Tasks
People
Executive Leadership
Competencies
Demography
Group Process
Culture
Norms, Values
Communications Networks
Informal Roles
Informal Power
Formal Linking
Rewards
Information Systems
Human Resource
Management Systems
Career Systems
Resolved
20% of consultant hired for project were inter-office
loans
Internal specialists were assembled to consult the
team
Utilized the KRD, FPIS, and PDNet resources
Stephen Dull
Turn that frown upside down
Mckinsey focused on client personal
relationships, whereas Dull was more focused on
industrial marketing
This led to Dull focusing on a B to B strategy
GDL decided that 20-25% should be functioning
experts
Rajat Gupta
Practice Olympics
Experiment began in German Office
2-6 teams from office around the world were encouraged to develop
ideas that grew out of recent client engagements and formulize them for
presentation at a regional competition