What are the 8 Skills for Career

Success?
8 Skills for Career Success is a skill development
program designed to teach people how to increase
their success at work by increasing their workplace
productivity and workplace effectiveness. Based on a
review of approaches used by global business leaders
and leveraging Bill Langs Harvard and International
business experiences, 8 Skills for Career Success
has
been
designed
to
integrate
business
management, interpersonal effectiveness and career
self-management skills.
Every individual is a personal service provider and the
business management concepts and capabilities used
by leading service organisations such as GE,
Southwest Airlines, Starbucks and the Disney

 When delivered in Seminar format, a combination

of slides, discussion, worksheets, case studies,
group exercises, in-depth video interviews are
used. The interviews are with executives and
global entrepreneurs and feature excerpts from
the TV series Career Success with Bill Lang.
8 Skills for Career Success is an interactive and
accelerated learning experience and can also be
studied as part of a Self-Learning or E-Learning
program.

Which Skill Seminars are Right

for Your Staff?
For new entrants to the workforce, recent graduates
and other sub-management level staff, every skill
seminar within the 8 Skills for Career Success series
will deliver additional workplace value. Consistent
with Harvard Business Schools Service-Profit-Chain
Framework, 8 Skills for Career Success delivers
increased value to both the organisation and staff.
Staff are motivated and equipped to deliver greater
results for customers and shareholders.
Each seminar is quite different, and over the course
of the series, participants acquire a range of skills
that enable them to immediately increase their
workplace productivity and effectiveness. Whilst the
completion of one, or even two of the seminars will

We generally recommend that

the seminars be completed in
the following order:
1. Career Business Planning
2. Personal Branding
3. Personal Productivity
4. Effective Decision Making
5. Relationship Effectiveness
6. Great Team Playing
7. Organisational Smarts
8. Service Quality Systems

1. Career Business Planning

Career Business Planning teaches
participants the six questions they need to
answer in order to develop their own career
business plan a plan that is a summary of
where they presently are, coupled with a
plan of how to get to where they want to be.
Participants leave the seminar with a greater
understanding of career planning and goal
setting, the need for taking personal
responsibility for their career development
and the need for a more proactive and

2. Personal Branding
Personal Branding is a seminar where participants
learn what brand means; how brands can be
classified and they are introduced to the power
that a brand can have. The process of identifying
their current personal brand is explored and how
to define and then implement a personal brand
plan is reviewed.
At the conclusion of the seminar, participants
appreciate how important their attitude and
behaviour can be in building an effective personal
brand and reputation in the workplace. They
receive a Personal Branding Action Plan that helps

3. Personal Productivity
Personal Productivity looks at how people should
organise themselves, how to prioritise tasks and
reviews ways people can become more efficient
in the tasks that routinely take up most of their
time. During this seminar, participants closely
examine the different tasks they currently do in
their job; how they have been managing their
time with respect to these tasks and how
efficiently they perform the various activities that
dominate their working lives.
Each participant takes with them a Personal
Productivity Action Plan, so ensuring diary time is

4. Effective Decision Making

Effective Decision Making overviews the
decision making process, the steps that are
involved in making a decision and the
importance of involving people throughout
the decision process. During this seminar,
participants use case studies to explore the
decision making process.
Each participant is given a Decision Action
Plan containing the steps that can be applied
to every decision they have to make,
irrespective of its complexity. This tool can be

5. Relationship Effectiveness
Relationship Effectiveness reviews the
knowledge and action elements that are
required to achieve relationship
effectiveness. The seminar discusses the
importance of treating each relationship as
unique and independent.
At the conclusion of the seminar, participants
are equipped with a Relationship Knowledge
+ Action Plan. With this, participants are able
to develop and implement strategies to
maximise their key working relationships and

6. Great Team Playing

Great Team Playing focuses on what it is that
defines someone as a great team player as
opposed to someone who is simply a member of
a team. Participants discuss and review the
importance of purpose, process and participation
as they apply to the team environment.
At the conclusion of the seminar, each participant
receives a Team Player Action Plan. This Action
Plan allows them to identify an important team
that they are a part of and to assess how they
are going with respect to their knowledge of and
participation in the team. If an area requiring

7. Organisational Smarts
Organisational Smarts reviews what an
employee should know about their organisation
and how they can use this information to be
more productive and effective in the workplace.
Participants leave the seminar with a checklist
of questions relating to their organisation, its
capabilities and their colleagues
responsibilities. They are each given an Action
Plan that has as its end result I know, not I
dont know.

8. Service Quality Systems

Service Quality Systems looks at why good
service matters and defines the basis of quality
service. Participants learn to understand the
importance of service attributes; how to measure
their current level of service quality and how to
implement their own personal service quality
system.
Each participant receives a Service Quality
Action Plan which includes a scorecard. Through
the scorecard, participants can rate their service
performance with a given customer or internal
client; receive a service performance rating from