PAKISTAN POST

Local Governance & Services

Delivery
Presented by
MPA-I
Hammad Hassan
Asif Mumtaz
Waqas Ahmad

Pakistan Post
(Historical Perspective)
Post Office Department was established under the
Post Office
Act 1898
Inherited the British Postal System at the time of
Independence
(1947)
November 1947, Pakistan Post joined the Universal
Postal
Union as its 89th member.
Post and Telegraph separated in 1962
Pakistan Postal Services Management Board was
Established in
the Year 2002

Introduction
PPis one of the oldest government
departments in Pakistan.
In 1947, it began functioning as the
Department of Post & Telegraph.
In 1962 it was separated from the
Telegraph & Telephone and started
working as an independent department.

Organization
An autonomousHigh PoweredPostalServices
ManagementBoard has been established
through Pakistan Postal Services
Management Board Ordinance, 2002. The
executive management of postal and allied
services below the Directorate General is
done at three levels the Circle Level, the
Regional Level and Divisional / District Level.

Organizational Structure
Ministry
of
Postal
Services
Directorate
General Pakistan
Post
8 Circles headed by Postmasters
General
2 PLI Circles headed by General
Regions headed
by Deputy Postmasters
Managers
General
(11 Postal Regions)

81 GPOs headed by Chief Postmaster/Senior

Postmasters
2600 Post Offices (Departmental)
9370 Post Offices (Extra Departmental)

Major Services of Pakistan

Post
Postal Services
oLetters, parcels, express mail etc.
Remittance Services
oInland Money Orders , Special
Money Orders (BISP), Postal Orders,
Postal Drafts, Electronic Money Transfer
International Postal Services
oAir Mail, Expedited Mail
Services (EMS) etc.

Agency Functions
Pakistan Post renders 55 Agency Functions
including
a. Military Pension Payment
b. Utility Bill Collection
c. Provincial Tax Collection
d. Collection of Motor Vehicle Tax
e. Renewal of Driving Licenses, Arms
Licenses
f. Printing and Sale of Agricultural Loan
Pass Books etc.

Postal Services
i.

Track and Trace System

www.ep.gov.pk
ii. Integrated with International Postal
System (IPS)

Money Remittance Services

Electronic Money Transfer service for
foreign remittances in collaboration
with Western Union
Disbursement under Benazir Income
Support Program (BISP)
Disbursement under Food Support
Scheme of the Punjab Govt. (FSS)
Ordinary Money Order Service
Fax Money Order Service
Urgent Money Order service

Military Pension Payment

System
1.3 million pensioners served monthly
Rs 26 billion are paid annually
System is fully computerized

Customer Care

Customer is the King, King is to be delighted

Online complaint/suggestion handling
Customer Care Department
Call Centers established for customer care
UAN number (111-111-117) for major cities
Specialized training of the operators
Total Customer Care and Satisfaction

Postal Staff College as

ECO Regional Postal Training
Center

Managerial Training
Postal Staff College Islamabad is required
to be fully utilized for the managerial
training of the officers of ECO member
countries.
The college is equipped and is being run
by highly qualified faculty.
It is proposed that regular training courses
of ECO postal officers are held at Postal
Staff College on yearly basis.

SWOT Analysis of Pakistan Post

Strengths
State owned Organization
Century old expertise
Large Human as well as physical
infrastructure
Presence both in Urban and Rural Areas.
Large Portfolio of Services
Customization of services
Trust on Public
Corporate Customers.
Unity in diversity
Profitable Organization

Weaknesses
Unfriendly policies of government
Shortage of staff in rural areas
Fraud cases
Lack of technology/automation
Absence of Marketing care
functions.
Lack of autonomy in operations
Poor incentive for staff / Lack of
Motivation
Inadequate Supervisory Positions

Opportunities
Public private partnership
Computerized Technology.
Digitize the financial services
Introduce new services i.e. Cargo
Explore New Business avenues.

Threats
Privatization due to loss
Falling Physical, technical and human
infrastructure
Computerization if not P.P.O will not able to
compete
other service providers i.e. TCS, Leopard,
DHL (Dalsey,
Hillblom & Lynn) etc.
Lack of autonomy to compete

Recommendations
There should be proper seating arrangements in
post offices.
Pakistan Post should computerized its record .
Introduce its online pension system.

TH AN K YO U