COMPANY PROFILE

&
CAMPAIGN DETAILS
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COMPANY PROFILE
FIRST SYNERGY GLOBAL CENTER PHIL CO
We are a brand new call center based in the heart of the Philippines,
Metropolitan Manila and was established last January 2010 with only few
accounts started. First Synergy Global Center Phil Co was originally established
by an American Investor from USA California and continued by the Operations
Director and now creating a big impact in the Business Processing Outsourcing
industry. We are expanding in a very short time simply because of the quality of
services that we provide and excellent customer service that we give both to our
clients and customers. All of our agents are highly motivated to do their job
because of the competitive compensation and the great working environment.
Im one of the agents of First Synergy Global Center Phil Co and been
here since its started. I can say that the atmosphere working here is
excellent and the training and support they give to their agents are
exceptional. I can never compare First Synergy to other centers that I
worked with. Tracy Morgan

We only started with 20 English Speaking Agents and now we

have 50 English Speaking Agents who are working hard to give
excellent service for both outbound and inbound accounts and we
can expand our territory up to 100 seats. We are not a big call
center but our hearts are as big as veteran and stabled call center
in the Philippines.
As a member of BPO we are strictly following procedures that
make us competitive when it comes to compensation given to all
employees. We also have enough equipments to support the
hardware and software requirements. We have the best agents
that can speak and communicate well with English Language.
English is our language. Quality is our focus. Success is our
goal.
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CAMPAIGN LISTS
CURRENT CAMPAIGNS
3D Innovative
Technology Europe
(Norway, Denmark,
Sweden and Denmark)
Debt Settlement
Loan Modification
Online Survey

PREVIOUS
CAMPAIGNS
Advertising
Search Engine
Optimization
Appointment Setting
Architectural Glass
(email campaign)
Surveillance and
Security Camera
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CAMPAIGN DETAILS
CURRENT CAMPAIGNS AND
RECORDINGS
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3D INNOVATIVE TECHNOLOGY

Our product is very simple and straight forward; its a decorator

tool that lets the user draw, design and share with others their
current or future home in a research or trial phase before
making a decision to buy. You can try out the tool right here:
www.lovemyhome.dk
And on our partner sites: http://www.husohem.se/lovemyhome
Our manufacturing customers have a physical product they want
to sell to home owners. What we do to help achieve that goal is to:
1. develop the product as a 3D model;
2. incorporate that 3D model in a decorator tool on the
manufacturing customers website; and
3. publish the product on a central portal so that the
manufacturers customers can find and evaluate the product
before they buy it.

We offer a fixed price per item integrated into the decorator tool. Here are some
links illustrating the solutions created for some of our existing customers:

http://www.bolia.com/da-dk/content/denmark/bolia_dk/news/pages/3d-designer.asp
x
http://www.dyrup.dk/3D%20indretning.aspx
Customer pipeline:
Our telemarketing campaign comprises three rounds of calls conducted with every
potential customer.
1. Goal of the first Introduction call: Prospect agrees to evaluate a free
sample model of one of their own products
Before call:
1. Identify new prospect in the manufacturing customer pipeline: (Link)
2. Go to prospects website. Identify product such as furniture, flooring or
accessories that could be displayed in the decorator tool on their website.
3. Prepare notes on customer.
Action after call:
o You send the first proposal e-mail
o record the date of the first call
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2. Goal of the second follow up (Evaluation) call: Evaluate the 3D

sample model and product offering
Action after call: You send the offering e-mail with a link to the
sample model
Win: Prospect replies with a confirmation mail
Follow up: You make the final call within 2 days
3. Goal of the final Decision call: Customer accepts/declines the
product offering
Action after call:
i. Win = you send the customer request to Aleksandar and the organization
will take over processing of the order from there
ii. Lose = record the customer as lost in the CRMS, noting the reason.
There are 5 agents calling for this campaign with the rate of $7 USD
per hour.
Date Started: December 2010
Country: Europe Denmark, Norway, Sweden, Germany
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3D INNOVATIVE TECHNOLOGY
SAMPLE RECORDING
Agent Name is Tracy Morgan:

Automatic Play

DEBT SETTLEMENT
FIRST CAMPAIGN

Our debt settlement program is designed to assist individuals who are having
trouble making the required payments on their unsecured debts, such as
credit cards, personal loans, medical bills, etc. normally this financial
difficulty has been caused by any of a variety of factors, such as job loss,
medical problems, death in the family or divorce. Depending on your specific
situation, debt settlement may be your best option.

The process works within your monthly budget to find an affordable solution
for you. Our objective is to negotiate with your creditors on your behalf to
obtain mutual agreeable settlements for less than the full amount you
currently owe. Success in the program will require you to accumulate funds
on a regular monthly basis through a savings program.

The individual nature of your financial situation, the creditors with whom you
have done business, the number of your debts, the amount of your debts, the
percentage of your secured verses your unsecured debts, your disposable
income, and other known and unknown variables will make your case and
your results unique.
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DEBT SETTLEMENT QUALIFICATIONS:

1) Unsecured debts of minimum $10000.00or more.
2) The Customer should be able to pay1.5%of his total debt amountas a
monthly payment or aminimum of $300whichever is higher.
3)Customershould be able to afford the minimum monthly payments.
4) Type of Debts: Credit Cards, Medical Bills, Utility Bills and Personal
Loan(Medical Bills, Utility Bills and Personal Loan should be in third
party collection)
5) Customer should be aware about his Credit that once he gets enrolled to
the program his credit would get effect.
6) No Unemployed Customers.
7) Customer should be behind or facing hardships.
There are 20 agents calling for this campaign with the rate of $7 USD
per hour plus commission.
Date Started: January 2010 up to the present.
Country: United States of America
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DEBT SETTLEMENT SAMPLE

RECORDINGS
Agent Name is Shane:
click on the box to play and stop

Agent Name is Prince:

click on the box to play and stop

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LOAN MODIFICATION

A Loan Modification is a permanent change in one or more of the terms of a Mortgagor's

loan, allows the loan to be reinstated, and results in a payment the Mortgagor can afford.

Loan modification mortgage is a process whereby a home owners mortgage is modified and
both the lender and homeowner are bound by the new terms of the new mortgage. The most
common loan modifications are listed below:
1) Lowering the mortgage interest rate.
2) Reducing the mortgage principal balance.
3) Fixing adjustable interest rates within the mortgage.
4) Increasing the loan term throughout the mortgage.
5) Forgiveness of payment defaults and fees.

Loan Modification Qualifications:

1) Must facing a hardship
2) Must be late or behind on payments
3) Must be employed or living in a fixed income
4) Must have a loan balance of $100k USD

There are 15 agents calling for this campaign with the rate of $7 USD plus
commission.
Date Started : June 2010 up to the present
Country : United States of America

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LOAN MODIFICATION SAMPLE

RECORDINGS
Agent Name is Emmy:
click on the box to play and stop

Agent Name is Mark cross selling to Debt

Settlement:
click on the box to play and stop

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ONLINE SURVEY

New River Leads is offering a call center campaign based on the acquisition of leads. Instead
of selling a product or service, this program simply identifies a valid current prospect
NEED.

The prospect information including their NEED is posted through the New River web
service. Each lead is then called by a New River agent who validates the information and the
Need and creates a Lead.
Valid leads include:
1. Merchant Cash Advance
2. Merchant Services
3. Website Design and Development
4. Search Engine Optimization

New River supplies all outbound calling data so the only responsibility of the call center is to
engage and qualify the prospects interest in one or more of these services.
When an agent is calling a prospect they are simply asking some questions to identify if the
prospect has an interest in getting competitive quotes from several vendors that supply the
service they are interested in. There is no obligation and they do not pay for anything unless
they decide to do business with the vendor that contacts them.
There are 10 agents calling for this campaign with the rate of $7 USD per hour.
Date Started: August 2010 up to the present
Country: United States of America
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OTHER SERVICES
OUTBOUND

Home Based Call

Center
Data Entry
Email Blast

INBOUND

Credit Card Solutions

Australian Telco
Order Taking
Directory Assistance

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ONLINE SURVEY SAMPLE

RECORDING
Agent Name is Jessica:

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CONTACT INFORMATION
Troy Jones
Operations Director CEO
US Number: 209-451-5191
Phil Number: +639152023449
http://synergyglobalcenter.webs.com
Skype ID: ecustomerservice1
For other services account please email us at
synergyglobalcenter@gmail.com for more details.
All inquiries can be made through phone or simply sending us
email and we will reply with the details.

Thank you for taking time viewing our company profile and listening to all our sample calls.
Our goal is not to impress other people but only to prove that First Synergy Global Center
Phil Co is the right choice that you can only make.
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