Professional Documents
Culture Documents
8-1
Copyright 2012 by The McGraw-Hill Companies, Inc. All rights reserved.
Chapter
8-2
Introduction
This chapter will concentrate on the following
basic skills leaders need:
Building credibility.
Communication.
Listening.
Assertiveness.
Conducting meetings.
Effective stress management.
Problem solving.
Improving creativity.
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Building Credibility
Credibility is the ability to engender trust in others. It
is comprised of two components:
Expertise - building expertise involves increasing ones
knowledge and skills in the areas of technical
competence, organizational knowledge, and industry
knowledge.
Trust is comprised of clarifying and communicating
your values, and building relationships with others
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Communication
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Listening
It is important to remember that listening to others
is just as important to good communication as is
expressing yourself clearly.
Leaders are only as good as the information they
have, and much of that information comes from
watching and listening to what is going on around
them.
The best listeners are active listeners.
Passive listeners are not focused on
understanding the speaker.
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Active Listening
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Assertiveness
Assertive behavior allows someone to be able to
stand up for their own rights (or their groups
rights) in a way that also recognizes the
concurrent right of others to do the same.
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Assertiveness
Assertive behavior allows someone to be able to
stand up for their own rights (or their groups
rights) in a way that also recognizes the
concurrent right of others to do the same.
It is different from acquiescence and
aggression.
Acquiescence is avoiding interpersonal conflict
entirely either by giving up and giving in or by
expressing our needs in an apologetic, selfeffacing way.
Aggression is an effort to attain objectives by
attacking or hurting others
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Developing Assertiveness
We can do several things to behave more
assertively:
Using I statements
Speaking up for what we need
Learning to say no
Monitoring our inner dialogue
Being persistent.
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Conducting meetings
Seven helpful tips for running meetings from Guth
and Shaw:
Determine Whether It Is Necessary
List the Objectives
Stick to the Agenda
Provide Pertinent Materials in Advance
Make It Convenient
Encourage Participation
Keep a Record
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Stress
Stress - the process by which we perceive and
respond to situations that challenge or threaten us.
Responses may include:
Increased levels of emotional arousal
Changes in physiological symptoms(increases in perspiration,
heart rate, cholesterol level, or blood pressure).
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Figure 8.6: Force Field Analysis Example: Starting a Personal Exercise Program
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Improving creativity
There are several ways to increase creativity:
Seeing Things in New Ways
Think in terms of analogies
Try putting an idea or problem into a picture rather than
into words
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