Training & Development

Training & Development

Forces Influencing Working

&Learning

Globaliza
tion

The Need for

Leadership

The Need for Leadership

Contd..

The Need for Leadership

Contd..

Difficulty in filling jobs in 31 countries

The Need for Leadership

Contd..

The Need for Leadership

Contd..

Global Talent
Requirement

2
5

3
0

3
5

4
0

4
5

5
0

5
5

6
0

6
5

7
0

Global Demand for Talent (35 years 45 years) will

increase by 60% in 2015
Whereas
Supply
will be going
down like
by 35%
Non-traditional
approaches
to recruiting
signing bonuses
upto $ 100,000

Increased Value
placed on

Knowled
ge

Attracting &
Retaining

Talent

Customer
Service &
Quality
Emphasis

Changing
Demographics
and Diversity of
Workforce

High Performance Models

of Work Systems

New
Technology

Models of Organizing the Training

Department

The
Facult
y
Model

Training Specialty Area

The
Custom
er
Model

Business Functions

The Corporate University Model

Historical
Training
Problems
Excess Cost
Poor Delivery
&
Focus

Leadership Development
Program
Product
Developm
ent

Operation
s

Sales &
Marketing

Human
Resource
s

Dissemination
of
Best Practices

Align Training
with
Business
Needs

Inconsistent
Use of
Common
Training
Procedure

Integrate
Training
Initiatives

Beast Training
Practices not
Shared
Training Not
Integrated or
Coordinated

Training
Advantages

New Employee Program

Effectively
Utilize
New Training
Methods &
Technology

The Relationship b/w Business Needs &

Training Provision

The Relationship b/w Business Needs & Training Provision

Corporate Strategies

Business Development Plan

Communication

Divisional/Departmental Training Plan

Individual Training Plan

Training Provision

Feedback

% of US employers
provide formal
training?

70%

How much US
employers spend on
training every year?

Between
$50b to $
60b

How much time do

employees spend in
employer provided
training?

30
hours/year

Who receives most

of the training?

Approx 65% to exempt

employees and 35% to non
exempt employees

Does the amount of

money spent vary by
industry?

Yes: Technology, Finance,

Insurance & Real Estate
industries spend the most.

How much training is

being outsourced?

25%

Training
Event

Performance
Result
Create &
Share
Knowledge

Business Needs

The Evolution of Training Role

Learning
Emphasis

The Strategic Training and Development Process

Business
Strategy

Mission
Values
Goals

Strategic
Training &
Development
Initiatives
Diversify the
Learning
Portfolio
Improve
Customer
Service
Accelerate the
Pace of
Employee
Learning
Capture &
Share
Knowledge

Training &
Development
Activities
Use Web
Based Training
Make
Development
Planning
Mandatory
Develop
Websites for
Knowledge
Sharing
Increased
Amount of
Customer
Service

Matrix that Show

Value of Training

Learning
Performance
Improvements
Reduced
Customer
Complaints
Reduced
Turnover
Employee
Satisfaction

Communication
Process
in Training

Communication Process in
Training

Channel of
Communication
Sende
r

Acknowledges Receipt of
Message

Oral
Written
Non
verbal
Visual
Tactile
Aromatic

Receiv
er
Listen
Feel
See
Smell