Professional Documents
Culture Documents
Management
UNIT I
Syllabus
Unit I
Role of Integrated Marketing Communication; Process of Marketing Communication; Definition and
Scope of Advertising Management; Determination of Target Audience, Advertising and Consumer
Behavior; Setting Advertising Objectives, DAGMAR; Determining Advertising Budgets; Advertising
Strategy and Planning, Creative Strategy Development and Implementation. (10 Hours)
Unit II
Media Planning: Setting Media Objectives; Developing Media Strategies, Evaluation of Different Media
and Media Selection; Media Buying; Measuring Advertising Effectiveness; The Organization for
Advertising; Social, Ethical and Legal Aspect of Advertising. (10 Hours)
Unit III
Brand-concept: Nature and Importance of Brand; Types of brands , Strategic Brand Management
Process; Brand Identity perspectives , Brand identity prism, Identity levels, Concepts and Measures of
Brand Equity, Brand Assets and liabilities, Aaker Model of Brand Equity, Designing marketing programs to
build brand Equity, customer based brand equity ,Brand Loyalty, Measures of Loyalty;, ,Branding
strategies product, line , range and umbrella branding , Brand Personality: Definition, Measures and,
Formulation of Brand Personality; Brand Image dimensions, Stages of Concept Management for
functional ,symbolic and experiential brands. (10 Hours)
Unit IV
Brand Positioning: Concepts and Definitions, 3 Cs of positioning ,Brand positioning and differentiation
strategies, Repositioning, Celebrity Endorsements, Brand Extension; Managing brands over time, Brand
reinforcement , brand revitalization, managing global brands ,Branding in different sectors Case studies
(12 Hours)
Media
Customers
Integration begins with the way a company and its agencies organise the
process for creating and delivering brand messages.
All participants involved in creating and delivering brand messages must work
together:
The company,
Company agencies,
The media,
Channel members, and
Marketing Communication support services.
The 8 Key Functions of Marketing Communication:
Advertising
Direct marketing
Publicity (public relations) Sales promotion
Personal selling
Internet/ Social media
Events and sponsorships
Packaging
Advertising simply put is telling and selling the product. Advertising Management
though is a complex process of employing various media to sell a product or
service.
This process begins quite early from the marketing research and encompasses the
media campaigns that help sell the product.
While advertising management is an inseparable part of the marketing department, the
marketing department of an organization is often concerned more with market
research and evaluation of results, and some parts of the advertising management can
be outsourced to specialized advertising agencies.
Hence, companies that believe in an effective advertising management process are
always a step ahead in terms of selling their goods and services.
Advertising management process in fact helps in defining the outline of the media
campaign and in deciding which type of advertising would be used before the launch of
the product.
Advertising has a wide scope in marketing and in the social system. The scope has
been described on the basis of activities included in advertising, its objective and
functions.
Its scope lies in:
Effectiveness of Messages: Advertising carries a message of the product. The
message may be visual (or) oral. It is designed in a systematic manner to influence the
prospective customer and formulated on the basis of need, environment and objective.
Is should be a true representative of the product.
Appropriate Media: The selection of a medium should be made on the basis of the type
of customer to be approached; and the capacity of the organisation to bear the cost.
Merchandise: Advertising covers the attributes of the products. the merchandise, i.e.,
the product (or) service to be sold.
Fulfilment of Objectives: Advertising has certain objective. They are increased sales,
creation of awareness and interest, sustaining the already established product,
introducing a new product, helping middlemen and helping the public at large. These
objectives are fulfilled by advertisers.
Determining your target audience is just as important as defining your goal. For
communication to be effective, it needs to be delivered to the right people.
In marketing and advertising, a target audience is a specific group of people within
the target market at which a product or the marketing message of a product is aimed
at.
Your target market is the profile of the typical customers who utilize your business.
Narrowing down your target audience is key in cost-effective and useful marketing,
because it allows you to tailor the marketing to appeal to those customers.
A general target audience without any specific demographics is less likely to increase
sales because you fail to reach the people who will actually use your product or
service. Take time before you begin your next marketing campaign to figure out to
whom exactly you are trying to sell.
Step 1: Review the products and services you have available. Consider the features
and benefits to a consumer who uses your products so you are able to narrow down
exactly who would benefit from them. For example, a residential cleaning service
benefits customers by saving them time; thus the target audience may be busy
professionals or moms who need more time to balance home and family
responsibilities.
Step 2: Evaluate your own skills and areas of expertise to help choose a target
audience. For example, a caterer with experience in large corporate events may
choose to target that section of the market.
Step 3: Analyze your current customer files to determine who already utilizes your
products or services. Look for similarities among your customers in terms of factors
such as age, gender, income, education, job and ethnicity. Use this information to
narrow down your target audience.
Step 4: Research to whom your competitors are marketing in their advertising. Look at
the type of people who utilize those services and to which groups the marketing
materials may appeal. Identify ways to look for slightly different target customers to
attract a different segment of the market.
Step 5: Write a basic profile of the type of customers you want to target using your
research. Determine the lifestyle, values, background, occupations, age and location of
your ideal customers. If you offer different types of services or products, determine if a
second or third target audience is a possibility for those specific items.
Step 6: Evaluate your target audience periodically to determine if your products or
services are still best focused on that type of people. As you add new products or
services, determine if you need to develop a new profile for that core audience.
Age: Products we use when we are young are sometimes no longer desirable or
relevant when we are older. Age segmentation groups might include teen, young adult,
middle-age and retired categories.
Income: Income segmentation classifies individuals into categories according to
monthly or annual earnings. Marketers choose how to define high income, mid income
and low income and can also choose to create a message for each income level or to
focus on one tier.
Location: Where you live can dictate the need for products. Climate, hobbies and
activities correlate with your geographic location.
Other Factors: Education, occupation and number of children offer additional
demographic distinctions.
Marketers need to understand the buying behaviour of consumers while designing their
advertisements for the desired impact. Advertisements play an essential role in
creating an image of a product in the minds of consumers. Advertisements must be
catchy and communicate relevant information to consumers.
Understanding the needs of the consumer is really important when it comes to creating
the right advertisement for the right audience.
Advertising and promotion offer a news function to consumers. Viewers of ads learn
about new products and services available to them, much like they learn about events
in the news. This information function has a neutral role.
It provides facts without approval or disapproval from consumers. Customer behaviour
at this stage encompasses expressions of curiosity.
Consumers have a rational response to advertising when they look at the features of a
product or service. This response focuses on a logical listing of all the functional
aspects of the offering. This is an intellectual response, rather than an emotional one.
When customers weigh benefits, they become emotionally involved with advertising
and promotion. Consumers identify ways the product or service can make them
happier, improve their lives or give them pleasure. This part of the consumer response
is irrational and can lead to impulse buying and competition to obtain the product.
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There are two basic questions that advertising objectives should address. Who are the
people we are trying to inuence? and What specic benets or information are we
trying to communicate to them?
Various Objectives of Advertising:
To make attitudes more favourable to a particular product.
To build an image for the product.
To create a brand leader to help the launch of additional products at a future date.
To win back previous product users who have defected to a competitive product.
To expand the whole market.
To reduce existing negative attitudes
To keep building loyalty.
To establish the brand and position it in a particular way, e.g. as warm and friendly.
To create a brand leader in a particular market.
To improve the frequency of purchase.
To keep new entrants out of the market.
To convey the idea that the product is value for money.
To improve market share compared with competitors.
To maintain brand distribution.
Behind all effective advertising there lies a lot of careful thought and planning, and
much of it goes into ensuring that the advertising objectives are the right ones.
An advertising objective is a specific communication task and achievement level to be
accomplished with a specific audience in a specific period of time.
Advertising can be used to address several broad objectives including: building
product awareness, creating interest, providing information, stimulating demand and
reinforcing the brand.
Message About Product Details about the product play a prominent role in
advertising for new and existing products. In fact, a very large percentage of productoriented advertising includes some mention of features and benefits offered by the
marketers product.
Message About Price Companies that regularly engage in price adjustments, such
as running short term sales, can use advertising to let the market know of price
reductions.
Message About Other Promotions Advertising often works hand-in-hand with other
promotional mix items. For instance, special sales promotions, such as contests, may
be announced within an advertisement.
Message About Distribution Within distribution channels, advertising can help
expand channel options for a marketer by making distributors aware of the marketers
offerings.
DAGMAR
Defining Advertising Goals for Measured Advertising Results (DAGMAR) was
an advertising model proposed by Russel H. Colley in 1961. Collay proposed that
the real goal of advertising was to communicate, not to sell specifically.
By determining if the consumer had sufficient knowledge of a product and its
benefits by creating clear, specific objectives that are discussed within an
advertisement, advertisers would be able to tell if their selling points made a
difference in the consumer's decision-making process.
According to DAGMAR, each purchase prospect goes through 4 steps:
1. Awareness
2. Comprehension
3. Conviction
4. Action
These steps are also known as ACCA advertising formula. ACCA/DAGMAR is a
descendant of AIDA (Attention Interest Desire Action) advertising formula and
considered to be more popular and comprehensive than AIDA. Developed for the
measurement of advertising effectiveness it maps the states of mind that a
consumer passes through.
DAGMAR
DAGMAR model suggests that the ultimate objective of advertising must carry a
consumer through four levels of understanding: from unawareness to
Awarenessthe consumer must first be aware of a brand or company
Comprehensionhe or she must have a comprehension of what the product is
and its benefits; Convictionhe or she must arrive at the mental disposition or
conviction to buys the brand; Actionfinally, he or she actually buy that product.
Awareness
Awareness of the existence of a product or organization is necessary before the
purchase behaviour can be expected. Once the awareness has been created in
the target audience, it should not be neglected. If there is neglect, the audience
may become distracted by competing messages and the level of awareness of
focus product or organization will decline.
Awareness needs to be created, developed, refined or sustained, according to
the characteristics of the market and the particular situation facing an organization
at any one point of time.
Comprehension
Awareness on its own may not be sufficient to stimulate a purchase. Knowledge
about the product or the organization is necessary. This can be achieved by
providing specific information about key brand attributes.
DAGMAR
Conviction
The next step is to establish a sense of conviction. By creating interest and
preference, buyers are moved to a position where they are convinced that a
particular product in the class should be tried at the next opportunity.
To do this, audiences beliefs about the product have to be moulded and this is
often done through messages that demonstrate the products superiority over a
rival or by talking about the rewards as a result of using the product.
Action
Communication must finally encourage buyers to engage in purchase activity.
Advertising can be directive and guide the buyers into certain behavioural
outcomes,
Use of toll free numbers, direct mail activities and reply cards and coupons.
For high involvement decisions, the most effective tool in the communication mix
at this stage in the hierarchy is personal selling. Through the use of interpersonal
skills, buyers are more likely to want to buy a product than if personal prompting is
absent.
DAGMAR
A major contribution of DAGMAR was Colleys specification of what constitutes a
good objective. Four requirements or characteristics of good objectives were
noted:
Concrete and measurablethe communications task or objective should be a
precise statement of what appeal or message the advertiser wants to
communicate to the target audience. Furthermore the specification should include
a description of the measurement procedure
Target audience a key tenet to DAGMAR is that the target audience be well
defined. For example if the goal was to increase awareness, it is essential to
know the target audience precisely. The benchmark measure cannot be
developed without a specification of the target segment
Specified time perioda final characteristic of good objectives is the
specification of the time period during which the objective is to be accomplished,
e.g. 6months, 1 year etc. With a time period specified a survey to generate a set if
measures can be planned and anticipated.
Written Goal - finally goals should be committed to paper. When the goals are
clearly written, basic shortcomings and misunderstandings become exposed and it
becomes easy to determine whether the goal contains the crucial aspects of the
DAGMAR approach
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Preproduction
Production
Post
Production
In all, making creative ideas come to life and seeing the execution of the strategy in the
marketplace is what the entire process is all about.