3 AIA4COM2 OrderToBill FunctionalTraining

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Application Integration Architecture

2.0 for Communications
EMEA Solution Architects
Functional Training
Feb 25-27, 2008
Siebel CRM Integration Pack for Oracle Communications Billing and

Revenue Management: Order to Bill
Matthijs Grimbergen
EMEA Consulting
February 25nd, 2008
AIA 2.0 for Communications Order To Bill

Objectives
Understand the context of the Order to Bill process

Understand the scope of the Order to Bill in context of AIA
2.0 PIPs
Understand the key integration sub-processes of the Order
to Bill business process
Understand the AIA 2.0 for Comms adopted methodology for
Order to Bill
Understand some of the key caveats, limitations and
constraints in the edge applications and the integration
Page 2
Business Flow Scenario: Order to Cash
Enter and Configure Order
Price Order
Capture
Capture
Order
Order
Configure
Configure
Order
Order
Any channel
XML, EDI, iStore
Phone etc
Single source!!!
Options
Exclusivity
Guided Buying
Guided Selling
Release Order
for Picking
Release
Release to
to
Warehouse
Warehouse
Pick Slip
Mobile Devices
Pick/Pack rules
Invoice Customer
Auto
Auto Create
Create
Invoice
Invoice
Auto created
Freight Charge
Credit Notes
ATP Check, Reserve
On-line
On-line
pricing
pricing
Coupons
Adv. Formulas
Free items
Check ATP
Schedule Order
Reserve stock
Cust. feedback Auto
Bill of Lading
Packing Slip
Custom doc.
Collect Cash
Cash
Cash
Collection
Collection
Receive Cash
Confirms shipment
Mobile Device
Plan
Plan
Shipment
Shipment
Credit check
Firm order
Demand created
Carrier Pick Up
Ship
Confirm
Confirm
Plan Shipment
Firm
Firm
Order
Order
Availability
Availability
Ship Confirm
Generate
Generate
Shipping
Shipping
Documents
Documents
Book Order
Carrier
Carrier
Pick
Pick Up
Carrier Notification
ASN to buyer
Optimisation
Grouping rules
Carrier choice
Returns
RMA
RMA
Approval
Approval
Manage returns
Analyse Performance
Manage
Manage
Process
Process
Quality
Risk Indicators
Backorders
Fulfilment
Delivery quality
Vision Corporation
Order Department
Shipment Department
Customer
Business Flow Scenario: Order to Cash
Enter and Configure Order
Price Order
Capture
Capture
Order
Order
Configure
Configure
Order
Order
Any channel
XML, EDI, iStore
Phone etc
Single source!!!
Options
Reconfiguration
Exclusivity
Guided Buying
/ Business
Rules
Release Order
for Picking
Release
Release to
to
Warehouse
Warehouse
Pick Slip
Mobile Devices
Pick/Pack rules
Invoice Customer
Auto
Auto Create
Create
Invoice
Invoice
Auto created
Recurring
Freight Charge
Billing
Credit Notes
ATP Check, Reserve
On-line
On-line
pricing
pricing
Precheck
/
Check ATP
Schedule Order
Resource
Reserve stock
Cust. feedback Auto
Reservation
Coupons
Adv. Formulas
Free items
Ship Confirm
Bill of Lading
Packing Slip
Custom doc.
Carrier
Carrier
Pick
Pick Up
Confirms shipment
Mobile Device
Collect Cash
Cash
Cash
Collection
Collection
Receive Cash
Carrier Notification
ASN to buyer
Provisioning / Activation
Plan
Plan
Shipment
Shipment
Credit check
Firm order
Demand created
Carrier Pick Up
Ship
Confirm
Confirm
Plan Shipment
Firm
Firm
Order
Order
Availability
Availability
Guided Selling
Generate
Generate
Shipping
Shipping
Documents
Documents
Book Order
Optimisation
Grouping rules
Carrier choice
Returns
RMA
RMA
Approval
Approval
Manage returns
Analyse Performance
Manage
Manage
Process
Process
Quality
Call Detail
Analysis
Risk Indicators
Backorders
Fulfilment
Delivery quality
Vision Corporation
Order Department
Communications
Shipment Department
Customer
Telco Order to Bill

Acquire
Merchandise
Service
Delivery
Platform
Billing and
Revenue Mgnt
Service
Fulfillment
eBusiness
Suite
Siebel
CRM
Customer Call
Capture &
Configure
Order
Validate Order
Network
Resource
Availibility
Update Order
Status
Submit Order
Merchandise
Availibility
Credit Check
Use Service
Pick/Ship
Merchandise
Decompose /
Orchestrate
service Orders
Post
Accounting
Activate
Services
Create Billing
Account
Start Billing
Create IP
Service
Rate & Bill

Usage
Trigger Rating
Page 5
AIA 2.0 for Communications Order To Bill PIP

Agenda
Order to Bill Overview

Process Integration for Product Lifecycle Management
Process Integration for Order Management
Summary and Business Benefits
Q&A
Page 6
Order to Bill
Business Process Steps
Design Products & Bundles
1.2.1.5 Product & Offer

Development &
Retirement
1.1.1.1.11
Manage Product
Offering
Inventory
BRM
Enter Account & Hierarchy
1.1.1.1.10 Manage
Customer Inventory
CRM
Create & Configure Order
1.1.1.5
Order
Handling
CRM
1.1.1.10 Bill Invoice

Management
BRM
Setup Products & Tariffs

Setup Service & Marketing Bundles
Submit Order
Run Billing Cycle
CRM
CRM
Page 7
Order to Bill
eTOM Processes
Page 8
Lack of integrated order to bill process leads to
Longer time to market for new products and services

Error prone orders due to manual order hand-offs
Product/offer inconsistencies due to manual entry errors
Delays in service activation and billing initiation
Inability to recognize revenue due to slow order processing
No single view of your customers
Dissatisfied customers Greater customer churn
Page 9
Revenue
Management
Siebel Call Center

Sales Catalog
Customer Order
Management
Oracle Financials
Billing
Management
General
Ledger
Financial
Management
Customer and
Product
Management
Application Integration Architecture 2.0

for Communications - Order to Bill
Oracle Billing and Revenue Management

Products and
Discounts
Rating
Billing and
Invoicing
Balance
Tracking
1.Siebel CRM to Oracle BRM enabling Order to Bill

2.Siebel CRM to Oracle BRM enabling Agent Assisted Billing Care
3.Oracle BRM to E-Business Suite enabling Revenue Accounting
Page 10
AIA 2.0 for Comms

Order To Bill PIP Overview
The Order To Bill Integration Pack provides three process
integrations
Processes Enabled
Overview
1. Process Integration for Product

Lifecycle Management
Oracle BRM Siebel CRM
Synchronizes billing products and discounts
2. Process Integration for Order

Management
Siebel CRM Oracle BRM
Automates order processing between Siebel
3.
Process Integration for

Customer Management
Siebel CRM Oracle BRM
from Oracle BRM to Siebel CRM
CRM and Oracle BRM
Synchronizes customer data between Siebel
CRM and Oracle BRM
Page 11
AIA 2.0 for Comms - Order To Bill

Integration Architecture
functional
processes
functional
Cross
processes
functional
processes
Requestor
Participating
Application
ABM
ABM
Requestor
ABC
service
ABCS WSDL Interface

Routing
ABCS Implementation
Optional Adapters
Validation
Transformation
Error Handling
Security
Provider
Participating
Application
EBM
EBM
EBM
Provider
ABC
service
EBS
EBS WSDL Interface

Routing
EBS Implementation
Optional Processes
Validation
Transformation
Error Handling
Security
Provider WSDL Interface

Routing
ABCS Implementation
Optional Adapters
Validation
Transformation
Error Handling
Security
Page 12
AIA 2.0 for Comms Order to Bill

Product Lifecycle Management
Page 13
Concept to Launch Process

AIA 2.0 Adopted Methodology
Oracle BRM
Siebel CRM
Synchronize
Products &
PriceLists
List
Price
Define Billing
Products
Rates and Rate Tiers

Currency and non-currency
resources
Product charging rules
Discounts
Discount exclusion rules
Billing Products:
Main Line 1000 (activation
$60, monthly $50, 1000
Anytime Mins, usage
$0.40/min)
Add-on Line (monthly $10)
Call Waiting (monthly $5)
Discount: 50% Discount for
first 3 mnths on mnthly charge
Decompose products w/
multiple price types
Construct billing bundles
Update Price List Line
Items
CRM Products:
CP: Main Line 1000 ($50/mon)
SP: Activation ($60)
SP: Add-on Line ($10/mon)
SP: Call Waiting ($5/mon)
SP: 50% Discount on first 3
months
Define Service
Bundles
Product selling rules

Eligibility rules
Up-sell/Cross-sell reco
Bundled Pricing
Attribute Adjustment
Discount Matrices for
segmentized pricing
Wireless Main Line Service

Main Line1000 ($50/mon)
Activation ($60)
Call Waiting ($5/mon)
50% Discount on first 3
months
Wireless Add-On Service
Add-on Line
Monthly($10/mon)
Define Marketing
Bundles
Contract Commitment and

Penalty
Bundle Upgrade
Bundle pricing
Early Termination Charges with
Proration
Contract based pricing
Wireless Bundle (one-year

contract)
Early Termination Charge:
$120, prorate linearly over 12
months
Page 14

Data Model
Portal Pricing (Billing)
EBO
Siebel (CRM)
Plan
Balance
Group Rule
Deal
Price List
Service Type
Product
Discount
Resource
Price Line/Type
(1..N) (1..N)
Event Type
Price List
Line (1..N)
Event
Product
Product
Rate Plan
Balance
Impact
Legend:
Not Sync-ed
Sync-ed
Page 15
BRM to Siebel Basic Entity Mapping
Page 16

Features
Products and Discounts Synchronization

o Real-time
o Batch
Optimized Products Synchronization

Product Definition Methodology and Best Practices
Page 17
Product Launch Methodology & Process Flow

Products and Discounts Real-time Synchronization
Starts by defining Products
and Discounts in Oracle

BRM
Products and Discounts are
either committed one at a

time or saved and then
committed in sets
synchronized to Siebel
instantly when they are
committed in Oracle BRM.
Updates to the Products and
Discounts follow the same

process
Page 18
Product Launch Methodology & Process Flow

Products and Discounts Batch Synchronization
Starts by disabling the BRM
real-time product sync event
Like the real-time sync process,
continue by defining Products

and Discounts in Oracle BRM
either committed one at a time

or saved and then committed in
sets
When done with a batch run the
batch utility (pin_export_price

<parameters>) to sync the
required set of Products and
Discounts from BRM to Siebel
Updates to the Products and
Discounts follow the same

process
Page 19
Products and Discounts Synchronization

Real-time vs Batch
Criteria
Real-time Sync
Batch Sync
Commit to BRM
Database
Run batch utility
Synchronization
Process
Instantaneous
Delayed
No of products
synchronized
Usually one
Ten or more
New products and

Updates
Initial Loading
Yes
No
Initiation Step
Usability
Real-time event
enabled
Note: The Product structure and the attributes are similar for both the processes
Page 20

An Example
Oracle BRM
Siebel CRM
Products
Wireless Main Line 1000
MCF - $30
MCF - $50
Monthly 50 Mins Free
Wireless Activation
Activation - $20
Wireless Usage
Usage - $0.40 c/m
Internet
Activation - $10
MCF - $20
Usage - $.50 c/m
Discounts
Wireless Free Mins Discount
50% Off - First 3 Months
Page 21

An Example
Oracle BRM
Products
MCF - $30
MCF - $50
Wireless Activation
Activation - $20
Wireless Usage
Usage - $0.40 c/m
Internet
Siebel CRM
Wireless Main Line 1000 $30
Wireless Main Line 2000 -$50
Wireless Activation - $20
Wireless Usage
CP: Internet
Internet Activation - $10
Internet MCF - $20
Created by Product Sync
Products mapped to
single events are

synched as Simple
Products.
Products mapped to
multiple events are

synched as Complex
Products (CP)
Activation - $10
MCF - $20
Usage - $.50 c/m
None currency resources
arent synced
Discounts
Page 22
Enterprise Business Services

Based on two Enterprise
Business Services (EBS)

Synchronize Item
product/discount synchronization
Synchronize PriceList
pricelist synchronization
Page 23

Optimized Product Synchronization
Creates optimized product structure in Siebel CRM for products

with multiple billable events
o
Charges for the recurring event are merged into the complex product (CP) limits
overhead in Siebel for multi-event products
Implementation provided for Real-time and Batch Synchronization

Enabled by changing ESB routing rules
Page 25

Default vis--vis Optimized Product Sync
Oracle BRM
Products
MCF - $30
MCF - $50
Siebel CRM
Default Sync
Siebel CRM
Optimized Sync
Wireless Usage
Wireless Usage
CP: Internet
CP: Internet MCF - $20
Wireless Activation
Activation - $20
Wireless Usage
Usage - $0.40 c/m

Internet MCF - $20
Internet
Activation - $10
MCF - $20
Usage - $.50 c/m
Reduces number of
products in CRM
Requires a simple
configuration
Discounts
Page 26

Methodology and Best Practices
Guidelines
for defining service bundles and Promotions

using synchronized billing products from Oracle BRM
Guidelines
for handling the following

Discounts
Physical Goods
One-time charges
Penalties
Page 28

Methodology Example
Oracle BRM
Products
MCF - $30
MCF - $50
Wireless Activation
Activation - $20
Wireless Usage
Usage - $0.40 c/m
Internet
Siebel CRM
Wireless Usage
CP: Internet
Internet MCF - $20
Products mapped to
single events are

synched as Simple
Products.
Products mapped to
multiple events are

synched as Complex
Products (CP)
Activation - $10
MCF - $20
Usage - $.50 c/m
None currency
resources arent synced
Discounts
Page 29

Service Bundle Example
Oracle BRM
Products
MCF - $30
MCF - $50
Wireless Activation
Activation - $20
Wireless Usage
Usage - $0.40 c/m
Internet
Activation - $10
MCF - $20
Siebel CRM
Service Bundle 1
CP: Wireless Main Line Service

Combine required and
optional products for easy

(re-)configuration of
features

Wireless Main Line 2000 - $50
Wireless Usage
CP: Internet Access Service

CP: Internet
Internet MCF - $20
Are manually created by the

Product Admin.
include synched simple and/or
complex products
Service Bundle 2
Usage - $.50 c/m

Discounts
Service bundles
Need to have Billing Type

set (Service Bundle) and
Billing Service Type set (eg:
service/telco/gsm/telephony,
/service/ip, /account etc.)

Manually created
Page 30

Marketing Bundle Example
Oracle BRM
Products
MCF - $30
MCF - $50
Wireless Activation
Activation - $20
Wireless Usage
Usage - $0.40 c/m
Internet
Siebel CRM
Siebel CRM
Promotion 1
Promotion 2
Wireless Promotion 1000 w/Internet

Access
Wireless
Promotion
w/Internet Access
2000
Wireless Usage
Wireless Usage

CP: Internet

CP: Internet
Internet MCF - $20
Internet MCF - $20
Service bundles and Promotions are

manually created
Service bundles and Promotions are

manually created
Activation - $10
MCF - $20
Usage - $.50 c/m
Discounts
Page 31

Assumptions and Constraints
1. Only identified BRM entities are synchronized to CRM out-of-the-box
2. Discount Sharing Groups are not supported out-of-the-box in this release.
3. Physical goods synch and returns are not supported out-of-the-box in this release.
4. No out-of-the-box support for multiple brands within a single instance of BRM.
5. All component products within a service bundle reference products from the same
billing system.
6. Penalty Products: A default penalty product is defined within Siebel suspend
workflow process. The Siebel CRM administrator has to manually update the price of
the penalty product for the service. Alternatively, if the penalty product is
synchronized from Oracle BRM, then the Siebel CRM administrator has to manually
update the default Product Id with the new Product Id. The update is done at the
workflow process level.
7. Creation or updates to billing products and billing discounts occur in Oracle BRM.
The synchronization of billing products and billing discounts are one way. Billing
products created or updated in Siebel CRM will not be synchronized to Oracle BRM.
8. All of the billing products created via this integration must belong to one default
price list in Siebel CRM. Identify the price list in Siebel (or create one). The price list
information is set in the AIAConfigurationProperties.xml configuration file.
Page 32

Key Features and Business Benefits
The Process Integration for Life Cycle Management delivered with the Comms Order
to Bill PIP automates product and price synchronization
Key Features
Product & price synchronization between

BRM and CRM
Real-time Synchronization
Batch Synchronization
Optimized Product synchronization

Product Definition Methodology
Key Business Benefits
Rapidly define, launch and offer

differentiated products
Maintaining consistent Product data

across multiple applications
Agnostic of Edge application upgrades

lowering support and maintenance costs
Lower cost of deployment, maintenance

and business operations
Page 33
AIA 2.0 for Comms Order to Bill

Order Management
Page 34
Order to Bill
AIA 2.0 Adopted Methodology
Siebel CRM
Oracle BRM
Process
Order
Capture &
Validate Order
Query Existing or Create New
Customer
Select/Configure Products
Apply Promotion Constraints and

Recommendations
Validate and Submit the Sales Order
Wireless Bundle (one-year

contract)
Early Termination Charge:
$120, prorate linearly over 12
months
Transform CRM Sales

Order to EBO Sales Order
Hand over to Order Decomposition and
Orchestration

Main Line1000 ($50/mon)
Activation ($60)
50% Discount on first 3
months
Add-on Line
Monthly($10/mon)
Siebel CRM
Update Status,
Status Update &
Interface to
Interface to Assets
Assets
Interface to
Billing
Create Customer Data

Create/Update Service
Instances, Purchase Products
& Discounts
Communicate Price overrides,
penalties and one-time
charges
Billing Products:
Main Line 1000 (<price
overrides>)
Add-on Line (<price
overrides>)
Call Waiting (<price
overrides>)
Create or Update Assets

Ready for Asset Based
Ordering

Main Line1000 (Complete)
Activation (Complete)
Call Waiting (Complete)

Add-on Line Monthly
(Complete)
Call Waiting (Complete)
Page 35
Basic Entity Mapping

Order to Bill
Siebel Entity
EBO
Portal Entity
Account
Billing Profile
Address
Customer Party
Account
Bill Info
Pay Info
Balance Group
Order Header
Order Lines
Order
Installed Asset
Service Instance
Purchased Product
Purchased Discount
Page 36
Process Integration For Order Management

Capture Order
Capture order in
Siebel CRM and
submit for
processing
Page 38

Integration Scenario & Components
Page 39

Features
Submit a new or MACD

Siebel Order for processing
Create Customer data in
Oracle BRM
Interface a new or MACD
Order to Oracle BRM
Update Order Line status in
Siebel CRM
Create or Update CRM
Installed Assets from Order
Page 40

Submit Order For Processing
What does it do?
Transforms the Siebel Order
message into an Order EBM
Hands over to order decomposition
and order orchestration
Services provided
Siebel ProcessOrderABCS for
transformation
SalesOrderOrchestrationEBS.
process is configured (via ESB
routing) to call your Order
Decomposition and Orchestration
service
Page 41

Key Order Transformations
Siebel Order
Order EBO
1. Wireless Promotion 1000 w/ Internet Access
1. Wireless Promotion 1000 w/ Internet Access
2. CP: Wireless Main Line Service Service Bundle
2. CP: Wireless Main Line Service Service Bundle
3.
3.
4.
4.
5.
Wireless Usage
5.
Wireless Usage
6.
6.
7. CP: Internet Service Service Bundle
7. CP: Internet Service Service Bundle
8.
8.
CP: Internet
9.
Internet MCF - $20
10.
Internet Recurring $20

- OneTime $10
Siebel ProcessOrderABCS converts

CP order lines for a multi-event product into
a single EBO Order Line with multiple charge
types.
Page 42

What does it do?
Collates customer information from order

and creates account, contacts, addresses,
payment and billing preferences in Oracle
BRM
Services provided
InterfaceOrderToCustomerEBF for
collation
InterfaceCustomerToBillingEBF for
customer creation
Page 43

Customer creation services are part of
the Process Integration for Customer

Management.
These services query Customer
information from Siebel CRM and create

the following data in Oracle BRM:
Account
Address
Contact
Bill-info
Pay-info
Page 44

Interface Order to Billing
What does it do?
Creates or updates service instances,
balance groups, purchased product

and discount instances in Oracle BRM
Communicates the following to Oracle
BRM
o pricing information such as price
overrides, discounts, one-time and

penalty charges
o Communicates service identifiers and
changes to it (eg: Phone Number for
land-based or wireless phone service,
login for IP service)
Page 45

Interface Order To Billing
AIA Configuration file property controls
Balance Group creation in Oracle BRM

Default account level balance group is
used for all services under the account
OR
Explicit balance groups are created for
unique combination of promotion and
billing profile.
Note Balance groups allow services within the
group to share resources such as free
minutes.
Page 46

Interface Order To Billing
MACD actions supported
ADD
DELETE
UPDATE
o Service Account, Billing Account,
Billing Profile, Service ID, Price

SUSPEND
RESUME
MOVE-ADD and MOVE-DELETE
o To support service transfers
Page 47

Interface Order to Billing
Services provided
The order orchestration process can

call the enterprise service
SalesOrderOrchestrationEBS to
interface an order to billing
PortalProcess BillingOrderABCS to
interface the order to Oracle BRM
Page 48

Status Update
What does it do?
Update order line status in Siebel CRM
Services provided
SalesOrderEBS callable by an order

orchestration process to update order line
status
Siebel UpdateOrderLineStatusABCS to
update order line status in Siebel CRM
Page 49

Status Update
Order line status changes as

order is processed
Page 50

Interface to CRM Assets
The integration relies on Siebel CRM
functionality to create installed

assets from orders
Once order line status changes to
Complete
Siebel can be configured to trigger
auto-asset automatically
Or
Siebel auto-asset can be triggered
manually
Note The order orchestration process sets order
line status to Complete.
Page 51
Participating Application Enhancements

Communications Order to Bill
Siebel Application Enhancements
Support for multiple billing profiles per account

Support for multiple balance groups, balances and details for an
account
New web services for accounts, contacts, billing profiles, import of
product definitions, etc.
Enhanced integration support for one-time charges, order history
tracking, and move scenarios
Oracle Communications BRM Enhancements
Batch export utility for products and discounts already defined in

BRM
New and modified APIs to support integrated order management
process
New J2EE Connector Architecture (JCA) based Adaptor to increase
the performance and usability of CRM integration services
Web Services Description Language (WSDL) for each supported
operation
Page 52

Assumptions and Constraints additional from Prod Mgmt
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Order quantity on service bundles is 1 not prohibited, but no special handling is

provided
The service account, billing account & billing profile are the same for all lines of a
service bundle
The integration assumes that a service bundle are root CP line items on an order
and cant be nested
Balance group membership is determined and fixed when the service instance is
created in Oracle BRM
Siebel CRM is the source system for both orders and installed assets.
Asset status in Siebel CRM will be out of sync with service instance status in Oracle
BRM if service instance status is changed as a result of Collections processing
No support for revision orders.
Follow-on orders should only get interfaced into billing after original order assets
are created in Siebel
Order lines that need to be sent to different billing systems will have different
billing profiles.
Interfacing an order to billing activates billing. Any billing activation pre-requesits
must have been managed and met through orchestration.
Page 53

Summary and Benefits
The Process Integration for Order Management delivered with the Comms Order to
Bill PIP automates the order management process between Siebel CRM and Oracle BRM.
Key Features
Process sales order

Create customer data in billing
Initiate billing on fulfilled services
Update order line status
Create and update CRM assets
Key Business Benefits
Reduced errors through zero touch

integrated order management
Cross-application data consistency
and accuracy through pre-built
process integration and automated
billing provisioning
Lowered cost with pre-built,
standards based integration
between Siebel CRM and Oracle
BRM
Page 54
Q&A
&
Q U E S T I O N S
A N S W E R S
Page 58

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<Insert Picture Here>

Application Integration Architecture

Siebel CRM Integration Pack for Oracle Communications Billing and

AIA 2.0 for Communications Order To Bill

Understand the context of the Order to Bill process

Business Flow Scenario: Order to Cash

Enter and Configure Order

ATP Check, Reserve

Business Flow Scenario: Order to Cash

Enter and Configure Order

ATP Check, Reserve

Telco Order to Bill

Rate & Bill

AIA 2.0 for Communications Order To Bill PIP

Order to Bill Overview

1.2.1.5 Product & Offer

Enter Account & Hierarchy

Create & Configure Order

1.1.1.10 Bill Invoice

Setup Products & Tariffs

Lack of integrated order to bill process leads to

Longer time to market for new products and services

Siebel Call Center

Application Integration Architecture 2.0

Oracle Billing and Revenue Management

1.Siebel CRM to Oracle BRM enabling Order to Bill

AIA 2.0 for Comms

1. Process Integration for Product

Synchronizes billing products and discounts

2. Process Integration for Order

Automates order processing between Siebel

Process Integration for

from Oracle BRM to Siebel CRM

CRM and Oracle BRM

Synchronizes customer data between Siebel

CRM and Oracle BRM

AIA 2.0 for Comms - Order To Bill

ABCS WSDL Interface

EBS WSDL Interface

Provider WSDL Interface

<Insert Picture Here>

AIA 2.0 for Comms Order to Bill

Concept to Launch Process

Rates and Rate Tiers

Product selling rules

Wireless Main Line Service

Contract Commitment and

Wireless Bundle (one-year

Process Integration for Product Lifecycle Management

BRM to Siebel Basic Entity Mapping

Process Integration for Product Lifecycle Management

Products and Discounts Synchronization

Optimized Products Synchronization

Product Launch Methodology & Process Flow

and Discounts in Oracle

either committed one at a

Discounts follow the same

Product Launch Methodology & Process Flow

real-time product sync event

Like the real-time sync process,

continue by defining Products

Products and Discounts are

either committed one at a time

When done with a batch run the